HUMAN RESOURCE

MANAGEMENT

Acme Widget Company

Prepared by:
Aime Valentin Nishimwe
 OUTLINE

Definition of Human Resources

Function and Qualification of HRM

Responsibilities of HRM

Typical Intervention of HRM

Conflict at Workplace

Significance of HRM
 DEFINITION OF HUMAN RESOURCES

Natural
Resources

Human resources are

Factors of
Production people who work for
an organization.
Human (Heathfield, 2016)
Capital
Resource

(Saylor Academy, n.d)

 FUNCTION AND QUALIFICICATION OF HRM

FUNCTIONS/ROLES QUALIFICATION
• Recruitment Process • Bachelor’s Degree

• Compensation and reward • Experience in Supervision

• Development of workers • Excellent Communication Skills

• To motivate, empower and train • High level of Professionalism

(About.com, 2011)
 ROLES OF HRM IN ORGANIZATION

Human
Resource
Management

Development Motivate
Recruitment Compensation
of workers workforce

Identify possible Preparing workshops,

Distributing rewards
- Identify talented employees' benefits in trainings, and
among workers to
workers relation to job recommending books
increase their
evaluation, labor and other materials
- Design and conduct market condition, that workers can use
efficiency,
selection process effectiveness and
workforce budget, and for their improvement
productivity at work.
budget constraints. and betterment

(Chron, 2017)
 RESPONSIBILITIES OF HRM

Human
Resource
Management

Identifying the
Understanding Ensuring Empowering
gaps in the
employees Accountability Organization
workforce

- Individual needs - To prepare workshops - Recruit workforce - Meet strategic goal

- Personal Goals - To prepare trainings - Implement strategies - Managing staff
- Positive environment - To solve conflicts - Provisions of payrolls effectively

(About.com, 2011)
 CONFLICT AT WORKPALCE

DEFINITION SOURCE
• Poor communication
• Different Values
“A sharp disagreement
• Different Interest
or opposition of interest
• Scarce resources
or ideas.”
• Personality crashes
• Poor Performance

(University of Oklahoma, 2016)

 IMPACTS OF CONFLICT

POSITIVE IMPACTS NEGATIVE IMPACTS

• Personal and Professional growth • Increase absenteeism

• Positive Work Environment • Decrease productivity

• Enhance collaboration and teamwork • Decrease workers’ morale

• Boost creativity and innovation • Decrease workers’ performance

(University of Oklahoma, 2017)

 CONFLICT RESOLUTION AT WORKPLACE

Conflict
Resolution at
Workplace

Establishment of Provide Win-win Proactive

Minimize areas
conflict Sufficient conflict conflict
of conflict
resolution policy resources resolution resolution

(Browne, n.d)
EXAMPLE OF CONFLICT AT WORKPLACE
 USE OF INTERACTIVE SKILLS

Interactive Examples Importance

skills
Listening skills • I used eye contact and gestures

• I Provided feedback and comment • I clearly understood the conflict

• I was nodding and avoiding interruptions

• I boosted speaker’s will to share
Asking • I asked about the duration of conflict
Clarifying • I asked about any solution implemented so far • I created good relationship with
Question the speaker
• I asked about HRM awareness of problem
 INTERACTIVE SKILLS NEEDED FOR
CONFLICT RESOLUTION
Interactive skills Examples Importance

Effective • Good listening skills • All parties are able to know their
appropriate limits
Communication • Good speaking skills
skills • It ensures that all parties' perceptive are
• Good writing skills considered in resolution process

• Avoid misunderstanding among

employees or between employees and
managers

Effective • To ask good clarifying questions and

This leads to clear understanding of the
Questioning • Critical thinking questions when it is conflict which is the first step in resolving,
skills necessary effectively, a conflict at workplace.
 INTERVENTION OF HRM

Acknowledge Propose Implement

the conflict Solution follow-up plan

(Berkeley University of California,

2016)
 SIGNIFICANCE OF HRM

• Increase productivity of workers

• Boost employees' impact on business//organization

• Establish workers' development programs

• Identify and recruit required workforce

• Engage and motivate workers at all levels

• Create positive working environment

(Griffith College, 2011)
 REFERENCES
• About.com. (2011, December 29). What Is Human Resources Management? Retrieved January 6, 2017, from
6https://www.youtube.com/watch?v=PhSok_QW5AY
• Berkeley University of California. (2016). Resolving Conflict Situations. Retrieved from Berkeley Human Resources:
http://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/interaction/conflict/resolving
• Browne, C. (n.d.). How to Address Conflict in the Workplace. Retrieved from eHow: http://www.ehow.com/list_6133677_conflict-
resolution-strategies-workplace.html
• Heathfield, S. M. (2016, September 15). What Are Human Resources? Retrieved from The Balance: https://www.thebalance.com/what-
are-human-resources-1918145
• Root(III), G. N. (n.d.). Conflict Resolution Strategies in the Workplace. Retrieved from eHow:
http://www.ehow.com/list_6133677_conflict-resolution-strategies-workplace.html
• Saylor Academy. (n.d.). Principles of Microeconomics. Retrieved January 05, 2017, from https://www.saylor.org/books/
• University of Oklahoma. (2016, August 03). Resolving Conflicts at Work: Employee Information. Retrieved from Human
Resource:http://hr.ou.edu/Employees/Career-Development/Resolving-Conflicts-at-Work#3931281-what-is-workplace-conflict
• Griffith College. (17 June, 2011). The Importance of Human Resource Management. Retrieved from
https://www.griffith.ie/blog/importance-human-resource-management
• Chron. (2017). The Role of Human Resource Management in Organizations. Retrieved from http://smallbusiness.chron.com/role-human-
resource-management-organizations-21077.html
THAN K YO U

“The key for us has always

been hiring very smart people”

said Bill Gates, Microsoft.