1S2C Meeting

DATE 12th October 2015

TIME 8.30am
VENUE Meeting Room
PREPARED BY Haslinda
IN ATTENDANCE Aini, Haslinda & Viviana
CHAIRPERSON Sutha

ISSUE DISCUSSION PIC DATELINE

# Ensure the Glass door and the side Glass door is always closed
all the time. #
Kindly ensure the lights and the air conditioners are being
switched off during lunch hour (if no one at the working area)
and after working hours. #
Divert calls for resigned staffs, Sales Department only.
# For adopted cases/surrogate
Details of Skype Meeting mother cases. # 2016 Annual Convention, Sales
with May Pan Meeting & Dinner together with official launch of Bio-X Centre.
# CordMSCs allogeneic Face Radiance
stem cells injection package.

# Changes will start to implement on 15th of October 2015. #

Incoming fax procedure. -
Fax for ASF / Bank in slip / Renewal Notice / Birth Cert #
SOP Incoming email procedure. -
ASF / Bank in Slip / Renewal Notice / Birth Cert

Indonesia Hot Line # To be check once a week whether diverted or not.

# Might increase not more than 5% from the current year fee.
ASF Fee

Enrollment Fee # Might increase for CB & CMSC. Date to be announce later.
# Compulsory to email to 1S2C then 1S2C will compile in the file.
On-Call report
# Forward directly to PIC. Don't need to follow as normal SOP
Inquiries from Indonesia procedure.
# Check with them to confirm status of the fee. #
Procedure & referral fee Fera - Doctor procedure fee / Jue Yi - Referral fee for nurses and
clients.

# Standardize the template by adding in JomPay method for

JomPay replying client who would like to pay online.
# Product inquiry - call and identify location (if no details of
location). SMS to AM's and SMS a copy to Sutha. #
Treatment inquiry - fill up the treatment form, email soft copy to
Info Mail May Pan, CC to respective person. Whatsapp screen shot to May
Pan.