SOURCE OF ENQUIRIES

(01 FEB - 30 JUNE VS 01 JULY - 31 DEC 2013)

01 FEBRUARY - 30 JUNE 2013 01 JULY - 31 DECEMBER 2013
2758

1849

671

72 9 11 42 38
PHONE EMAIL FAX ON CALL
 TOTAL ENQUIRIES BASED ON DEPARTMENT
(01 FEB - 30 JUNE VS 01 JULY - 31 DEC 2013)
01 FEBRUARY - 30 JUNE 2013 01 JULY - 31 DECEMBER 2013

1768

1302

835

252 218
290 290 112
68 39 22 24 0
9
71 97
37 1 13 2
 FINANCE ENQUIRIES
(01 FEB - 31 DEC 2013)
01 FEBRUARY - 30 JUNE 2013 01 JULY - 31 DECEMBER 2013

776
748

405

172 151
119
117 120 54 63
87 24 1 3
62 60
33 34 34
Checked Update Enrollmen Annual CryoCare Referral Refund 7
Supplier Terminati Update
signed C.card t Storage renewal Fee Payment on particular
package details installmen Fee notice account details
details t details
 SALES ENQUIRIES
(01 FEB - 31 DEC 2013)
01 FEBRUARY - 30 JUNE 2013 01 JULY - 31 DECEMBER 2013

240

205

38 40
8 9 1 1
Client request Delivered/Admisi Details of Expo Prospect
consultant on
contact details
 ADMIN ENQUIRIES
(01 FEB - 31 DEC 2013)
01 FEBRUARY - 30 JUNE 2013 01 JULY - 31 DECEMBER 2013
183

41 44

21 20 19
14
9
4 3
Birt cert Document A&P material Postage status Sample result
update request request
 HR ENQUIRIES
(01 FEB - 31 DEC 2013)
01 FEBRUARY - 30 JUNE 2013 01 FEB - 31 DECEMBER 2013
37

20
18

1
0 0
Job application/Vacancy Staff confirmation Salary Issue
 OTHERS ENQUIRIES
(01 FEB - 31 DEC 2013)
01 FEBRUARY - 30 JUNE 2013 01 JULY - 31 DECEMBER 2013
835

218

112 97
71
22 9 13 2 24
1 0
MARKETIN CYTOPEUTI Transfer Return call Locations Fax issue
G CS call
 SOURCE OF ENQUIRIES
01 FEB - 31 DEC 2013
TOTAL ENQUIRY: 5450
PHONE EMAIL FAX ON CALL

FAX; 20; 0.37% ON CALL; 80; 1.47%

EMAIL; 743; 13.63%

PHONE; 4607; 84.53%

 TOTAL ENQUIRIES BASED ON DEPARTMENT
(01 FEB - 31 DEC 2013)
TOTAL ENQUIRY: 5040

Locations; 24; 0.44% Fax issue; 315; 5.78%

Return call; 114; 2.09%

Transfer call; 906; 16.62%

Finance; 3070; 56.33%

CYTOPEUTICS; 22;
Admin; 358; 0.40%
6.57%
MARKETING; 23; 0.42%
HR; 76; 1.39%

Sales; 542; 9.94%

 FINANCE ENQUIRIES
01 FEB - 31 DEC 2013
TOTAL ENQUIRY: 3070

Update particular details; 211; 6.87% Checked signed package details; 259; 8.44%
Termination account; 10; 0.33%
Supplier Payment; 35; 1.14% Update C.card details; 236; 7.69%
Refund; 86; 2.80%
Referral Fee; 97; 3.16%
CryoCare renewal notice; 87; 2.83%
Enrollment installment details; 525; 17.10%

Annual Storage Fee; 1524; 49.64%

 SALES ENQUIRIES
01 FEB - 31 DEC 2013
TOTAL ENQUIRY: 542

Client request consultant contact details; 17; 3.14%

Delivered/Admision
Details of Expo; 2; 0.37%

Prospect; 445; 82.10%

 ADMIN ENQUIRIES
01 FEB - 31 DEC 2013
TOTAL ENQUIRY: 358

Sample result ; 33; 9.22%

Postage status ; 64; 17.88%

Birt cert update; 204; 56.98%

A&P material request; 7; 1.96%

Document request ; 50; 13.97%

 HR ENQUIRIES
01 FEB - 31 DECEMBER 2013
TOTAL ENQUIRY: 68

Salary Issue; 1; 1%

Staff confirmation; 18; 24%

Job application/Vacancy
 OTHER ENQUIRIES
01 FEB - 31 DECEMBER 2013
TOTAL ENQUIRY:
MARKETING; 23; 1.64%1404
CYTOPEUTICS; 22; 1.57%

Fax issue; 315; 22.44%

Locations; 24; 1.71%
Transfer call; 906; 64.53%

Return call; 114; 8.12%

 TOTAL SETTLE & UNSETTLE CASES
01 FEB - 31 DECEMBER 2013
TOTAL SETTLE TOTAL UNSETTLE

3069

1404

542
358
1 0 0 76 0 0
Finance Sales Admin HR Others
 Sources
SOURCE OF ENQUIRIES
01 JULY - 31 DECEMBER 2013
PHONE EMAIL FAX ON CALL
July 390 53 6 20
Aug 370 68 3 0
Sep 408 92 0 8
Oct 247 122 0 0
Nov 195 165 0 0
Dec 288 171 2 10
Total 1849 671 11 38 2569

TOTAL ENQUIRIES BASED ON DEPARTMENT

01 JULY - 31 DECEMBER 2013
Finance Sales Admin HR MARKETING
July 293 82 23 0 1
Aug 291 52 32 8 0
Sep 356 49 51 14 0
Oct 249 42 56 6 0
Nov 249 22 60 5 0
Dec 330 43 68 4 0
Total 1768 290 290 37 1

OTHER ENQUIRIES 01 FEB - 31 DECEMBER 2013 TOTAL ENQUIRY: 1 TOTAL 23

FINANCE ENQUIRIES 01 JULY - 31 DECEMBER 2013
Checked
signed Enrollment CryoCare
package Update C.card installment Annual Storage renewal
details details details Fee notice
July 27 17 69 129 10
Aug 27 13 60 123 9
Sep 38 19 70 167 12
Oct 24 12 67 116 7
Nov 20 21 58 108 5
Dec 36 37 81 133 11
Total 172 119 405 776 54

SALES ENQUIRIES 01 JULY - 31 DECEMBER 2013

Client request
Delivered/Ad
consultant Details of Expo Prospect
mision
contact details

July 1 12 0 69
Aug 3 12 0 37
Sep 1 5 0 43
 Oct 1 4 0 37
Nov 1 2 1 18
Dec 2 5 0 36
Total 9 40 1 240 290

ADMIN ENQUIRIES 01 JULY - 31 DECEMBER 2013

Birt cert Document A&P material
Postage status Sample result
update request request
July 3 8 0 11 1
Aug 12 5 0 7 8
Sep 34 10 2 4 1

Oct 41 5 0 9

1
Nov 46 7 0 5 2
Dec 47 6 1 8 6
Total 183 41 3 44 19

TOTAL
HR ENQUIRIES 01 FEB - 31 DE
ENQUIRY: 76 01 FEBRUARY - 30 JUNE 2013
Job
Staff
application/Va Salary Issue
confirmation
cancy
July 0 0 0 Total
Aug 8 0 0
Sep 14 0 0 TOTAL
Oct 6 0 0
Nov 5 0 0
Dec 4 0 0
Total 37 0 0 37

TOTAL SETTLE 01 JULY - 31 DECEMBER 2013

Finance Sales Admin HR Others
July 293 82 23 0 71
Aug 291 52 32 8 58
Sep 356 49 51 14 38
Oct 249 42 56 6 16
Nov 249 22 60 5 24
Dec 329 43 68 4 24
Total 1767 290 290 37 184

01 FEBRUARY - 30 JUNE 2013

Finance Sales Admin HR Others
Total 1302 252 68 39 1220
 TOTAL 3069 542 358 76 1404

TOTAL ASF COLLECTED

Month/Year 2012 2013 Total Increase Percentage
March 135,430 218,760 83,330 61.53%
April 118,460 171,210 52,750 44.53%
May 136,460 154,650 18,190 13.33%
June 127,690 153,990 26,300 20.60%
July #DIV/0!
August #DIV/0!
September #DIV/0!
October #DIV/0!
November #DIV/0!
December #DIV/0!
Total 518,040 698,610 180,570 34.86%
Average 51,804 69,861 18,057 34.86%
 01 FEBRUARY - 30 JUNE 2013
PHONE EMAIL FAX ON CALL
Feb 351 8 0 0
Mar 1123 13 1 0
Apr 664 22 0 23
May 293 9 7 3
Jun 368 20 1 16
Total 2758 72 9 42 2881

Total 4607 743 20 80 5450

01 FEBRUARY - 30 JUNE
CYTOPEUTICS Transfer call Return call Locations Fax issue Total
3 17 0 0 27 446 Feb
3 19 1 0 19 425 Mar
2 9 0 0 17 498 Apr
1 7 0 0 8 369 May
2 12 1 0 9 360 Jun
2 7 0 0 17 471 Total
13 71 2 0 97 2569
184 TOTAL
22 906 114 24 315 1404
01 FEBRUARY - 30 JUNE 2013
Checked
Update signed
Supplier Termination particular package
Referral Fee Refund Payment account details details
10 6 0 1 24 Total 87
17 2 0 1 39
11 3 1 1 34
6 1 0 0 16 TOTAL 259
13 5 0 0 19
6 7 0 0 19
63 24 1 3 151 1768

01 FEBRUARY - 30 JUNE 2013

Client request
consultant Delivered/Ad Details of
Prospect
contact mision Expo
details
Total 8 38 1 205 252

TOTAL 17 78 2 445 542

 01 FEBRUARY - 30 JUNE 2013
Birt cert Document A&P material Postage Sample
update request request status result
Total 21 9 4 20 14 68

TOTAL 204 50 7 64 33 358

290

FEBRUARY - 30 JUNE 2013

Job
Staff
application/V Salary Issue
confirmation
acancy
20 18 1 39

57 18 1 76

TOTAL SETTLE & UNSETTLE CASES 01 FEB - 31 DECEMBER 2013

TOTAL UNSETTLE 01 JULY - 31 DECEMBER 2013
Finance Sales Admin HR Others
July 0 0 0 0 0
Aug 0 0 0 0 0
Sep 0 0 0 0 0
Oct 0 0 0 0 0
Nov 0 0 0 0 0
Dec 1 0 0 0 0
2568 Total 1 0 0 0 0 1

01 FEBRUARY - 30 JUNE 2013

Finance Sales Admin HR Others
2881 Total 0 0 0 0 0 0
5449 TOTAL 1 0 0 0 0 1
 01 FEBRUARY - 30 JUNE 2013
Finance Sales Admin HR CYTOPEUTICS Transfer
MARKETING Return Locations Fax issue
call call
151 29 11 4 0 3 106 22 10 11
407 44 16 6 2 2 504 40 7 79
265 65 30 9 20 3 185 43 7 59
180 53 14 0 0 0 20 7 0 31
256 56 16 1 0 1 20 0 0 38
1302 252 68 39 22 9 835 112 24 218
1220
3070 542 358 76 23 22 906 114 24 315

ARY - 30 JUNE 2013

Enrollme
Update nt Annual CryoCare Terminati Update
C.card installme Storage renewal Referral Supplier on particular
details nt details Fee notice Fee Refund Payment account details
117 120 748 33 34 62 34 7 60 1302

236 525 1524 87 97 86 35 10 211 3070

2569

2881
Total
347
1107
686
305
388
2881

5450

25.76%