CLO/GSA MARKS

CLO 4 /10

DEC3023-COMPUTER NETWORK FUNDAMENTALS

Project – Computer networking Troubleshooting
NAME :
MATRIX NO. :
CLASS : TOTAL /10
1. Network printer issue. A user is installing a network printer for the first time. A networked printer
CLO4, A3
suddenly stopped working.
a. Explain the troubleshooting techniques would you employ to resolve the problem? Your
solution can involve hardware or software and has no budgetary restrictions.

2. Let's say you're working on a school project on your computer for a presentation you have in two days.
CLO4, A3 Although you know the deadline is in a couple of days, you think, "no problem! I'm almost done
anyways", so you decide to call it a day, and save the file in your USB memory to finish it the next
day.
You notice your room is messy so you decide to clean it up. You actually do a great job cleaning.
There isn't a single spot you didn't clean and the room is spotless.
Next day comes and you're ready to continue working on your project to finish it and have it done for
the following day. You try to start your computer and nothing happens. But why? What do you do
now? You barely know how to operate some programs in your computer and you have no idea what to
do now.
a. Explain the troubleshooting techniques would you employ to resolve the problem?
Your solution can involve hardware or software and has no budgetary restrictions.

3. Users can send e-mail locally, but cannot send e-mail to external recipients. How would you

CLO4, A3 troubleshoot this situation?

Users blaming the network when they cannot access email or download a file.
a. Explain the troubleshooting techniques would you employ to resolve the problem?
Your solution can involve hardware or software and has no budgetary restrictions.

4. A user complains that when she prints a document in any application, the printer prints garbage.
CLO4, A3 a. What is the most likely cause of the problem?
b. What are the first things you check when a user is experiencing problems accessing the
network?
c. Explain the troubleshooting techniques would you employ to resolve the problem? Your
solution can involve hardware or software and has no budgetary restrictions.

1
 5. A user from the marketing department calls complaining that she can’t log in or see any servers on the
CLO4, A3
network. Her computer operates fine otherwise. No other users from the marketing department are
reporting any problems.
a. What is the first thing you could check?
b. Explain the troubleshooting techniques would you employ to resolve the problem? Your
solution can involve hardware or software and has no budgetary restriction

6. You are the network administrator. A user calls you complaining that the performance of the intranet
CLO4, A3 web server is sluggish. When you try to ping the server, it takes several seconds for the server to
respond. You suspect the problem is related to a router that is seriously overloaded.

a. Which workstation utility could you use to find out which router is causing this problem?
b. Explain the troubleshooting techniques would you employ to resolve the problem? Your
solution can involve hardware or software and has no budgetary restrictions.

7. You are sitting in front of your computer (in a corporate setting) and trying to access some website
CLO4, A3 (e.g., yahoo.com) and find that you can't.

a. Explain the steps you would take to diagnose the problem?

8. Your network is experiencing periods of slow response, and you are asked to find a solution.
CLO4, A3
a. Explain the troubleshooting techniques would you employ to resolve the problem? Your
solution can involve hardware or software and has no budgetary restrictions.

9. A user in a corporate network contacts service desk saying he/she has lost network connectivity: how
CLO4, A3 will you troubleshoot the issue?

a. Explain the troubleshooting techniques would you employ to resolve the problem? Your
solution can involve hardware or software and has no budgetary restrictions.

10. A user on the internet is unable to connect to the FTP server. The user would like to understand the
CLO4, A3 issue and the steps he would need to follow to troubleshoot the problem.
a. You need to provide a good and step-by-step explanation and instruction which is easy to
understand by the user.