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Distribution reform initiatives, which have been taken during the last 2 years
aim at:
i. System up gradation
ii. Technical Loss reduction
iii. Control on theft of electricity
iv. Consumer friendly orientation
v. Establishing commercial viability of the distribution business
vi. Decentralised distributed generation and supply for rural areas.
vii. Introducing competition for improved customer service and
satisfaction
viii. Information technology to replace human interface to the extent
possible.
(4) Regulation strategy: Large capacity additions in the last 25 years and a larger
amount of electricity supply, particularly in the last 10 years, have seen this
sector faced with a serious financial crisis. Annual losses of over Rs. 300
billion, and likely to go up if not immediately arrested, have made the
distribution and supply business, etc. unviable and unsustainable. Also,
because of the financial bankruptcy in the sector, essential consumer
services in many utilities have been adversely affected. Regulatory strategy,
therefore, aims at bringing about commercial viability in the sector on the
one hand and ensuring consumer services, quality of supply and satisfaction
of consumers on the other.