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  • CE Matrix - Active

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    Manik Chowdhary
    19 Ansichten2 Seiten
    This document contains a cause and effect matrix that ranks the importance of various process outputs and inputs for a company. The matrix shows that process input #5 "Hardware" is the key driver and core business expectation, ranked as a 9 out of 9 for importance to the customer. Other important inputs include "Follow Up Techs," "RC Provide Incorrect Info," and "Shipment of Equip," all ranked 9 out of 9 as well. "Rescheduled Apt Times" is ranked as a 3 out of 9. The matrix also includes a histogram showing the frequency of importance rankings.

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    CE matrix - Active

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    This document contains a cause and effect matrix that ranks the importance of various process outputs and inputs for a company. The matrix shows that process input #5 "Hardware" is the key driver and core business expectation, ranked as a 9 out of 9 for importance to the customer. Other important inputs include "Follow Up Techs," "RC Provide Incorrect Info," and "Shipment of Equip," all ranked 9 out of 9 as well. "Rescheduled Apt Times" is ranked as a 3 out of 9. The matrix also includes a histogram showing the frequency of importance rankings.

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    © All Rights Reserved
    Als XLS, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    19 Ansichten2 Seiten

    CE Matrix - Active

    Hochgeladen von

    Manik Chowdhary
    This document contains a cause and effect matrix that ranks the importance of various process outputs and inputs for a company. The matrix shows that process input #5 "Hardware" is the key driver and core business expectation, ranked as a 9 out of 9 for importance to the customer. Other important inputs include "Follow Up Techs," "RC Provide Incorrect Info," and "Shipment of Equip," all ranked 9 out of 9 as well. "Rescheduled Apt Times" is ranked as a 3 out of 9. The matrix also includes a histogram showing the frequency of importance rankings.

    Copyright:

    © All Rights Reserved
    Als XLS, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 2

    Cause & Effect Matrix

    Output (effect)
    Importance Ranking
    Importance to
    9 3
    customer 3 - Important, not a key
    driver.
    4 - Important, but
    Output Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 impacted by 5's.
    5 - Key driver - Core
    business expectation

    Communication Throughout Process


    Process input unmber

    Functional Customer Computer

    TOTAL

    Process Input (cause)


    1 Follow Up Techs 9 1 84 Cause & Effect Relationships:
    2 RC Provide Incorrect Info 9 3 90 Weak = 1;
    Moderate = 3;
    3 Rescheduled Apt Times 3 3 36 Strong = 9
    4 Shipment of Equip 9 1 84
    5 Hardware 1 1 12
    6 Theft 1 1 12
    7 0
    8 0

    471196973.xls, Cause & effect matrix 1 04/20/2020


    Bin Frequency Cumulative % Bin Frequency Cumulative %

    108 1 25.00% More 2 50.00%


    151 1 50.00% 108 1 75.00%
    More 2 100.00% 151 1 100.00%

    Histogram

    2.5 120.00%

    100.00%
    2

    80.00%
    Frequency
    1.5
    Frequency

    Cumulative %
    60.00%
    1
    40.00%

    0.5
    20.00%

    0 .00%
    More 108 151
    Bin

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