BUSINESS ADMINISTRATION SCHOOL OF TOURISM

ENGLISH MIDTERM EXAM

SECOND QUARTER JUNE 2019
Prof. B. Aizpurúa
NAME________________________________ I.D. #__________________ 06/20/19 SCORE_____/75

PART 1. Complete the questions using the words in the list. 12P.
Available service open does What is late by Is open

1. What time _________________________the fitness centre close?

2. ___________ the latest check-out time please?
3. Is the laundry ___________________, I need these things _______________ tonight?
4. Is room service _____________________? I know it’s a bit ____________________?
5. ______ the car park locked at night?
6. When does the bar __________________?

PART 2 Complete these answers using the words in the list. 8P.

A. Yes, sir room__________________ is ________________ until 10:30.

B. The ________________________ check-out is at 11am.
C. It________________________ at 4pm.
D. Yes, sir, and there’s _______________________ valet parking service.
E. The ___________________________ and sauna _____________________10:00pm.
F. Yes, madam, there is a _________________________ laundry service.

PART 3. Place the correct prepositions in each sentence. 7P.

1. The car park is ______ the basement.

2. The travel desk is ____________________ to the reception, in the lobby.
3. All the conference rooms are __________ the second floor.
4. The pool is _______ the top floor, ________________ the fitness centre.
5. The bar is _______________________ the restaurant.
6. You can also park just __________________________ the hotel.

PART 4. Write the direction given in the instruction. Where is the nearest cash point to UAM? 10P.

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PAGE 2 ENGLISH MIDTERM EXAM ENG IV

PART 5. Write the Spanish version of the following prepositions of place. 6P.

1. Turn right _______________________

2. Go through______________________
3. Go up__________________________
4. Go out of _______________________
5. Go down ________________________
6. Turn left_________________________

PART 6. Put in order the following conversation. 12P.

______ So I go out of the hotel, turn left and along Avenue de Verdun for 100 metres.

______ You’re welcome.

______ Certainly, it’s not far. Go out of the hotel and turn left. Go along Avenue de Verdun for about

100 metres and there are two travel agents on your left.

______ Thank you very much

______Good morning, can yoy help me? I’m looking for a travel agent, as I need to change my ticket.

______ That’s right.

PART 7. APOLOGIES, REASONS AND SOLUTIONS. 10P.

Write an apology, a reason and provide a solution to each the situations below.
1. Mini bar is empty.___________________________________________________________________
2. Guest needs a hair dryer._____________________________________________________________
3. Sheets are dirty.____________________________________________________________________
4. More coat hangers are needed.________________________________________________________
5. The food is cold.____________________________________________________________________
PART 8. BEING CLEAR AND POLITE EXPRESSIONS. MATCH THE EXPRESSION TO ITS SPANISH
EQUIVALENT. 10P.
1. Certainly, it’s not far. ____ Estará listo en unos 15 minutos.
2. It’s just a few minutes’ walk. ____ Me temo que el lugar Cierra a las 6 de la tarde.
3. The bank is on the corner, on your right. ____ La Sra. Jones salió esta mañana a las 8:00.
4. Hello, room service, can I help you? ____ Seguro, no está muy lejos.
5. And your room number, please? ____ El banco se encuentra en la esquina, a su derecho.
6. Is that just one mixed salad? ____ Servicios al cliente, ¿en qué le puedo ayudar?
7. That will be ready in about 15 minutes. ____ Es solo una ensalada mixta?
8. I’m afraid it closes at 6pm. ____ Solo son unos pocos minutos a pie.

9. It doesn’t open until 8 am. ____ ¿Su número de habitación, por favor?
10. Mrs. Jones checked out this morning at 8:30. ____ No abre sino hasta las 8:00 a.m.
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