Tata Steel Europe Slide

Digital Competence Framework TSE

Tata Steel Europe – Floor Scheffer
Digital Competence Framework TSE Tata Steel Europe Slide 2

Some background

● Tata Steel Europe (TSE) started the Tata Steel Academy in 2011
o A common approach was introduced across the company using Job Families, Functional
Faculties and common terminology related to skills, competencies and proficiency levels
● Group Information Services (GIS) subsequently started its IT Faculty in 2012
o An IT Job Family was designed and related skills, knowledge and competencies identified
▪ IT skills were based on the Skills Framework for the Information Age (SFIA)
● GIS was significantly reorganised and all operational activities were outsourced in 2016
o Consequently, the IT Job Family was updated with the new and changed roles
o IT skills remained based on SFIA
● Digital capabilities began to feature high on the corporate strategy agenda in 2017
o GIS was tasked with developing a Digital Competence Framework for TSE, to underpin
several isolated digital initiatives across the company
o It was decided to use e-CF combined with DigComp as the standard for digital skills
● TSE has since also joined the Erasmus+ European Steel Skills Agenda (ESSA)
programme, that started this year
o Work on the TSE Digital Competence Framework will support WP3: (Company) Skills
Requirements and Foresight (Skills, Knowledge, Competences; Work 4.0)
 Digital Competence Framework TSE Tata Steel Europe Slide 3

Digital Competence Framework TSE (final draft)

TSE Business Area => IT Professionals Business Specialists General Workforce
Vendor Digital Information IT Information Project Business Reporting & Data Business Process Business
Digital Capabilities => Management Innovation Architecture Excellence Security Delivery Relations
Data Analytics
Management Management Information
Digital Workplace Usage

Business Relationship Manager

Sr Functional Domain Architect
Sr Technical Domain Architect

Sr Solution Analyst Functional

Information Security Manager

Sr Solution Analyst Technical

Information Security Analyst

Information Security Officer

Information Security Liaison

Functional Domain Architect

Associate Business Analyst

Technical Domain Architect

Digital Community Manager

Business Process Modeller

Business Process Manager

Solution Analyst Functional

Associate Portfolio Analyst

Solution Analyst Technical

Digital Document Manager

Business Process Analyst
Principal Vendor Manager

Business Process Owner

Senior Business Analyst
Senior Service Manager

Senior Vendor Manager

Senior Project Manager

IT Enterprise Architect

Business Data Analyst

Master Data Manager

Digital Communicator
Programme Manager
IT Process Manager

Reporting Specialist
IT Quality Manager

Meta Data Manager

IT Process Analyst

Digital Collaborator

Knowledge Worker
Portfolio Manager

Process Operator
Business Analyst
Service Manager

Portfolio Analyst
Vendor Manager

Project Manager
Service Analyst

DevOps Expert

Remote Worker
Product Owner
Scrum Master

Data Engineer

Data Scientist

Digital Leader
Data Steward
Digital roles (generic names) =>

Digital Skills (e-CF & DigComp) Vendor Digital Information IT Information Project Business Reporting & Data Business Process Business
Data Analytics Digital Workplace Usage
Area Competence Management Innovation Architecture Excellence Security Delivery Relations Management Management Information
IS and Business Stratey Alignment 2 3 4 3 3 3 3
Service Level Management 1 2 3
Business Plan Development 2 3 3 1 2 3 3 4 4 3 3 3 3 1 2 3 4
Product/Service Planning 1 2 3 4 1 2 3 3
PLAN Architecture Design 2 2 3 3 2 3 4 3 3 4
Application Design 2 2 1
Technology Trend Monitoring 3 3 4 4 1 2 3 4
Sustainable Development
Innovating 3 3 3 3 3 4 1 2 3 4 4 3 2 3 1 4
Application Development 1 2 2 3 2 2
Component Integration 3 2 2 3 3 2 2 2
Testing 4 3 2 2 2 2 2 1
BUILD
Solution Deployment 1 2 2 3 1 1 1 1 2
Documentation Production 1 2 3 2 2 2 2 1 2 3
Systems Engineering 3 3 3 3 3 3
User Support 1 2 3
Change Support 3 2
RUN
Service Delivery 1 2 2
Problem Management 2 3 4
Information Security Strategy Development 3 4
ICT Quality Strategy Development 2 3 4
Education and Training Provision 2 3
Purchasing 1 2 3
Sales Proposal Development 2
Channel Management
ENABLE
Sales Management 3
Contract Management 2 2 3 4
Personnel Development 2 2 3 3 3 2
Information and Knowledge Management 2 3 4 2 3 4 3 3 4 2 2 2 1 2 3 4
Needs Identification 4 3 3 4 2 3 4 3 3 3 2 2 3 1 2 2
Digital Marketing 1
Forecast Development 2 3
Project and Portfolio Management 1 2 3 2 3 1 2 3 3 3 3
Risk Management 1 2 1 1 1 1 2 1 2 2 2 2 3 1 2 2 2 3 3 2 3 2
Relationship Management 1 2 2 3 3 2 2 2 2 3 3 3
MANAGE Process Improvement 1 2 2 2 2 2 3 4 3 3 1 2 1
ICT Quality Management 1 2 2 2 3 4 3
Business Change Management 1 1 2 2 4 4 3 3 1 2 3 3
Information Security Management 1 2 2 2 2 1 2 2 2 3 1 2 2 2 3 2 1 2 2 2 1 1 2 1 1 1 1 1
IS Governance 1 2 3 4 1 2 3 4 4 4 4 3
Information and data literacy 3 3 2 3 3 3 2 3 2 2 2 2 2 3
Communication and collaboration 2 3 2 2 1 2 3 2 2
APPLY (DigComp) Digital content creation 2 2 3 1 1 2 2 2 3
Protecting personal data and privacy 1 1 1 3 2 2 3 1 1 2 2 2
Creatively using digital technologies 3 3 1 2 2 3 2 3 1 1 2 2 3 3
Digital Knowledge Vendor IT Information IT Information Project Business Reporting & Data Business Process Business
Data Analytics Digital Workplace Usage
Category Subcategory Management Excellence Architecture Excellence Security Delivery Relations Management Management Information
SAP (ERP) 1 2 2 2 2 2 3
Anaplan 1 2 2 2 2 2 3 3
Technology (selection)
Cloud 1 2 2 2 2 2 3
.NET 1 2 2 2 2 2 3
Business Analysis Body of Knowledge (BABOK) 1 2 2 1 2 2 1 2 3 4
Service Delivery (ITIL) 2 3 4 2 3 3 1 2 2 1 2 2
Methodology (selection) Project Management (Prince2, MSP) 1 2 1 2 3 1 2 3 1 1 1 1 1 1 1 1 1 1 2 3 1 1 2 3 3 4 1 2 3
Scaled Agile Framework (SAFe) 2 3 1
Architecture (Archimate) 1 2 2 3 2 3 3 3 4
Sales & Marketing (10004) 1 2 2 2 2 2 3 1 2 2 1 2 3
Supply Chain (10215) 1 2 2 2 2 2 3 1 2 2 1 2 3
Procurement (10216) 1 2 2 2 2 2 3 1 2 2 1 2 3
Business Process (APQC) Manufacturing (10217) 1 2 2 2 2 2 3 1 2 2 1 2 3
Engineering (10010) 1 2 2 2 2 2 3 1 2 2 1 2 3
Human Resources (10007) 1 2 2 2 2 2 3 1 2 2 1 2 3
Finance (10009) 1 2 2 2 2 2 3 1 2 2 1 2 3
Behavioural Competencies (Driving Performance) Vendor IT Information IT Information Project Business Reporting & Data Business Process Business
Data Analytics Digital Workplace Usage
Cluster Competency Management Excellence Architecture Excellence Security Delivery Relations Management Management Information
Drive for Results 5 4 3 4 3 2 5 4 3 4 5 4 3 2
Results Learning, Innovation & Excellence 4 3 2 5 4 4 3 5 4 3 2 2 4 3 2 5 4 3 2
Vision & Purpose 4 3 2 5 4 3 3 2 4 3 2 5 4 3 5 4 3 2
Problem Solving & Decision Making 5 4 3 4 3 2 5 4 3 5 4 4 3 3 3 3 2 2 5 4 3 5 4 5 4 3 2 5 4 3 2
Business Business Acumen 5 4 3 4 3 2
Corporate & Social Responsibility 5 4 3
Interpersonal Effectiveness 5 4 3 5 4 4 3 3 3 3 3 2 5 4 3 5 4 5 4 3 2 5 4 3 2
Customer First 5 5 4 4 3 2 5 4 5 4 3 2 5 4 3 2
People
Coaching, Mentoring & Development
Managing Change 5 4 3 4 3 2 5 4 3 5 4 3 5 4 3 5 4 5 4 3 2
 IT

names) =>

names) =>
Digital roles (generic

Business
Digital Capabilities =>

Digital roles (generic

Service Analyst

Service Manager

Digital Capabilities =>

Senior Service Manager
Digital Job Family

Vendor

Business Data Analyst Vendor Manager

Management

Senior Vendor Manager

Digital Competence Framework TSE

Data Engineer
Principal Vendor Manager

Data Scientist DevOps Expert

Data Analytics
Scrum Master
Digital

Business Process Modeller

Innovation

Product Owner

Reporting Specialist Solution Analyst Technical

Sr Solution Analyst Technical

Data Steward
Technical Domain Architect

Sr Technical Domain Architect

Management
Meta Data Manager
Reporting & Data

Solution Analyst Functional

Master Data Manager
Information
Architecture

Sr Solution Analyst Functional

Business Process Analyst Functional Domain Architect

Sr Functional Domain Architect

Tata Steel Europe

Business Process Manager

IT Enterprise Architect

Business Process Owner IT Process Analyst

Management

IT Process Manager
IT

Business Process

Digital Leader
Excellence

IT Quality Manager

Digital Community Manager Information Security Analyst

Information Security Officer

Security

Digital Document Manager

Information

Information Security Manager

Business
Information

Information Security Liaison Associate Portfolio Analyst

Portfolio Analyst
Process Operator
Project Manager
Project
Delivery

Digital Communicator Senior Project Manager

Programme Manager
Digital Collaborator
Portfolio Manager

Remote Worker Associate Business Analyst

Business Analyst
Digital Workplace Usage

Knowledge Worker
Senior Business Analyst
Relations
Business
Slide 4

Business Relationship Manager

Digital Competence Framework TSE Tata Steel Europe Slide 5

Digital Skills (e-CF + DigComp), Knowledge and Competencies

Digital Skills (e-CF & DigComp) Digital Knowledge
Area Competence
IS and Business Stratey Alignment
Category Subcategory
Service Level Management SAP (ERP)
Business Plan Development Anaplan
Product/Service Planning Technology (selection)
PLAN Architecture Design Cloud
Application Design .NET
Technology Trend Monitoring Business Analysis Body of Knowledge (BABOK)
Sustainable Development
Innovating Service Delivery (ITIL)
Application Development Methodology (selection) Project Management (Prince2, MSP)
Component Integration Scaled Agile Framework (SAFe)
Testing
BUILD
Solution Deployment
Architecture (Archimate)
Documentation Production Sales & Marketing (10004)
Systems Engineering Supply Chain (10215)
User Support
Change Support
Procurement (10216)
RUN Business Process (APQC)
Service Delivery Manufacturing (10217)
Problem Management Engineering (10010)
Information Security Strategy Development
ICT Quality Strategy Development
Human Resources (10007)
Education and Training Provision Finance (10009)
Purchasing Behavioural Competencies (Driving Performance)
Sales Proposal Development
Channel Management Cluster Competency
ENABLE
Sales Management Drive for Results
Contract Management
Personnel Development
Results Learning, Innovation & Excellence
Information and Knowledge Management Vision & Purpose
Needs Identification Problem Solving & Decision Making
Digital Marketing
Forecast Development
Business Business Acumen
Project and Portfolio Management Corporate & Social Responsibility
Risk Management Interpersonal Effectiveness
Relationship Management
MANAGE Customer First
Process Improvement People
ICT Quality Management Coaching, Mentoring & Development
Business Change Management Managing Change
Information Security Management
IS Governance
Information and data literacy
Communication and collaboration
APPLY (DigComp) Digital content creation
Protecting personal data and privacy
Creatively using digital technologies
Digital Competence Framework TSE Tata Steel Europe Slide 6

Some benefits and ways to use the (Digital) Competence Framework

● Career Planning and Personal Development

o Provide transparency of role requirements
o Enable self-assessment (cf Skills Profiler)
o Support Personal Development Planning
● Gap Analysis and Capability Development
o Help identify capability gaps (eg BA case study)
o Support defining training programmes and designing L&D interventions
● Organisation Development and Digital Strategy
o Identify similar roles across departments
o Promote common definitions and terminology
o Facilitate alignment of individual skills and organisational capabilities with digital vision, strategy
and roadmaps
Digital Competence Framework TSE Tata Steel Europe Slide 7

Use case: Skills Profiler TSE

Digital Competence Framework TSE Tata Steel Europe Slide 8

Final remarks

● Why we decided to use e-CF and what goal we want to achieve

o e-CF provides a more manageable framework that better suits business use (more concise and
less IT-oriented than SFIA)
o e-CF is actively being developed and promoted in Europe, which facilitates partnerships and
sharing knowledge and experience with external parties
o We expect it will help us in identifying and addressing gaps in digital skills and capabilities
● How we use e-CF to achieve this goal
o It provides a good starting point for identifying relevant digital roles and capabilities internally
o We map e-CF proficiency levels on our own levels and normalise the descriptions, also for use in
the Skills Profiler to support self-assessment (and, ultimately, gap analysis)
● The key benefits of e-CF for us
o e-CF roles provide good starting point for defining our own roles
o Supported by key partners (Capgemini Academy)
o Internationally recognised framework
o Available in several languages (good fit with geographical footprint)
● We recommend using e-CF in the following situations
o For large and/or complex organisations with a lot of digital roles
o If you need to improve digital skills and capabilities across the organisation
o If you lack common definitions and terminology across the organisation
o If you need to align digital initiatives internally