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MGMT701 Information Systems for Business Management

ERP Systems
SAP ERP released in 2004 (after R2 in 1979 and R3 in 1992) is an
enterprise resource planning software developed by the German company
SAP SE. SAP ERP incorporates the key business functions of an
organization and consists of different modules that are integrated to each
other. ERP is part of a larger family known as SAP Business Suite and
contains many other line-of-business applications from SAP such as SAP
CRM, SRM, SCM, and PLM co-deployed. Salesforce offers systems
Source: List of Top 20 ERP Software Companies
designed for a number of industry verticals, including financial services, https://financesonline.com/list-of-erp-software-companies/

retail, nonprofit and manufacturing.


SAP stands for Systems Applications and Products in Data Processing. SAP S/4HANA released in 2015 with
massive computing power. This powerful in-memory, data management and application platform includes
advanced text mining, predictive analytics, simulations, and real-time decision support.

Source: SAP S/4 HANA Overview Courses


https://saplearninghub.com

What is SAP? Why do we need ERP? YouTube 8 Minutes https://www.youtube.com/watch?v=lYCEQqSM08I


SAP S/4 HANA in 2 Minutes. YouTube 2 Minutes https://www.youtube.com/watch?v=R1WvqomveJo

What is SAP? Online Tutorial from Guru99, text and video. https://www.guru99.com/what-is-sap.html

S/4 HANA 7 Key Things You Should Know. YouTube Video 10 Minutes
https://www.youtube.com/watch?v=LWxPZzgSOg4

S/4 HANA Exercise, on P Drive, provided by Kerri Shields from SAP University Alliance Program.

OpenSAP offers free course and discussion forums to interact with peers and experts, in an online
delivery format. Visit https://open.sap.com/

SAP Learning Hub, free 14 day trial, Browse hundreds of online course previews, experience social and
collaborative learning and more. Visit https://training.sap.com/learninghub

SAP S/4 HANA courses and certification, Visit https://www.sap.com/canada/products/hana/training.html

SAP Business Intelligence and Data Visualization, Visit


https://www.sap.com/canada/products/analytics/business-intelligence-bi.html
CRM Systems

Source: Best CRM Software 2019


https://www.businessnewsdaily.com/7839-best-crm-
software.html

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are similar in many ways,
as they are both used to increase the overall profitability of a business. These systems overlap in some areas, and
can be completely integrated in others. Salesforce has native integrations with the two largest ERP vendors,
Oracle and SAP. CRM software helps companies to manage customer interaction and customer data, automate
marketing, sales, and customer support, access business information, and manage partner, vendor, and employee
relationships.

Salesforce's industry products


are built on the world's #1 CRM
solution to help each industry
meet specific challenges and
connect with customers in a
completely new way.
Source: Salesforce, https://www.salesforce.com/ca/products/

The Salesforce company began in 1999 and went public in 2004. In 2015 the Salesforce Lightning
Experience was formally announced (a new GUI interface) as well as the open access learning platform,
Trailhead, as a “new way to learn Salesforce.” While Salesforce offers corporate training for a fee, the
new open access community learning platform continues to grow in content and public use.

Recommended Trials and Modules to get you


started:
 Salesforce Platform Basics, Get
Started with the Salesforce Platform
(LAUNCH Playground)
 CRM for Lightning Experience, Get
Started with Salesforce CRM
 Accounts and Contacts for Lightning
Experience
 Reports and Dashboards for Lightning
Source: Trailhead, https://trailhead.salesforce.com Experience