1.How might the various definitions of quality apply to Skilled Care?

Providing a good, usable product. Eliminating waste. Delighting or

pleasing customers. Total customer service and satisfaction. Doing it right the

first time. Consistency. Fast Delivery. Compliance with policies and procedures.

Transcendent Perspective (excellence). Skilled Care assured their customer that

they would be offered excellent services and products that will answer to their

needs.

Product Perspective (quantities of product attributes). The Skilled Care

Pharmacy made sure that all products are of date and are safe for their

customers.

User Perspective (fitness for intended use). The pharmacy also provided efficient

medical records for the customers and consulting services to include pharmacy,

nursing, dietary, and social services depending on the customer’s preference and

needs. This is a way of ensuring that the services to be provided is what’s best

for the patient.

Value Perspective (quality vs. Price). Customers within this sector depend on

Skilled Care to provide their daily pharmaceutical needs at a competitive rate.

This demand leads the company to actively compete with the production of the

needed medicines and services.

Manufacturing Perspective (conformance to specifications). Because of the high

risk factor of its business, these needs require that the right drug be delivered to

the right patient at the right time. Moreover, depending on the environment being

served, different medication dispensing methods may be used as vials, multidose

packaging or unit dose boxes.

Customer Perspective (meeting or exceeding customer expectations)