Contents

Management Information System Requirements............................................................................2

All components of the compliance management system.............................................................2
Specifications of each component................................................................................................2
Personnel..........................................................................................................................................3
Personnel Requirement for Staffing.............................................................................................3
Suitable Personnel........................................................................................................................3
Assigning key responsibilities..................................................................................................3
Training Needs.............................................................................................................................4
Training Needs Analysis for three employees.............................................................................4
Processes..........................................................................................................................................5
A complaints management system...............................................................................................5
Compliance Management Culture...............................................................................................5
Processes for Managing Compliance...........................................................................................5
Compliance reporting requirements.............................................................................................5
Procedures for internal and external liaison processes................................................................5
Performance indicators................................................................................................................6
Administration (Budget and Action Schedule)................................................................................6
Budget..........................................................................................................................................6
Action Schedule...........................................................................................................................6
Management Information System Requirements
The major requirements regarding a management information system include hardware and
software. The most important thing in this regard is a robust IT infrastructure that enables to
integrate various organizational departments. The primary aim of a management information
system for Charity-Care is to keep and manage internal and external data of the organization.
The proposed management information system for Charity-Care has five major components or
parts including people, business, processes, data, hardware, and software. It means that it is
important for Charity-Care to have a robust infrastructure to accommodate management
information system along with employee skills and abilities to incorporate this system.
Therefore, Charity-Care has to train its staff for successful implementation of management
information system and to cultivate the best advantages of this system in all aspects.

All components of the compliance management system

The components of proposed compliance management system for Charity-Care include
 Secure workflow
 Concise action plan
 Security management (granular)
 Auditing system
 Dashboard (for outside parties)
 Risk management system
 Notification system

The documents required in this regard include risk management form, action plan, schedule,
workflow plan, and auditing documents.

Specifications of each component

The primary specifications of each component include
 Secure workflow: It would make it easy for Charity-Care to ensure secure
communication
 Action Plan: It would help Charity-Care to plan its activities actively.
 Security Management: It would allow Charity-Care to secure its business
 Auditing System: The system would highlight issues in Charity-Care
 Dashboard: It would allow outside stakeholders to interact with organization.
 Risk management system: The system would highlight risks and propose risk mitigation
strategies.
 Notification System: The system would notify events and issues collectively.

Personnel

Personnel Requirement for Staffing

Personnel requirements for staffing include

Personnel
CEO
Business Manager
Warehouse manager
Community-Centre manager
Record-keeper
Payroll clerk
Accounts receivable clerk

Suitable Personnel
The most suitable personnel from the list available in the case study include community-center
manager. A community-center manager plays the key role in this regard. The primary
responsibility of the community-center manager in this case to help Charity-Care to manage its
internal and external business requirements.

Assigning key responsibilities

Personnel Responsibility
CEO For managing organizational operations and
related task force.
Business Manager A business manager is required for organizing
business operations.
Warehouse manager Warehouse manager is responsible for
managing warehouse operations and related
tasks.
Community-Centre manager A community center manager plays a
significant role for managing internal and
external operations of Charity-Care
Record-keeper The primary role of record keeper is to update
the organizational record on compliance
management system
Payroll clerk The primary job of a payroll clerk in this
regard is to update monetary data by fulfilling
compliance requirements in this regard.
Accounts receivable clerk The major role of an accounts receivable clerk
is to receive charity and gifts to upload on the
management information system

Training Needs
 Training Needs Analysis for three employees

Designations: Position: Assessor:

HR manager Community-Centre manager CEO
Compliance manager
Operations manager

Responsibilitie Required knowledge (Insert Identified gaps When? Training

s knowledge required to use (What training will (When provider?
(Insert tasks) KMS) be required to cover will (Who
gaps?) this will be
trainin undertaki
g take ng this
place? training?
Over )
what
timefra
me?)
Managing Knowledge about managing Communication skills Six months External
internal organizational internal matter training trainer
community
matters
Managing Knowledge about managing Technical trainings Three Auditor
external organizational external matter months
community
matters
Managing Ability to deal with monetary data and Financial management Six months Finance
charity funds having knowledge regarding its use skills and training manager

Dealing with Ability to deal with clients Customer care training Four Human
clients and communication months resource
skills training manager

What will be the expected benefit for the employee of this training?
The employee training would add skills to employees and it would improve organizational
productivity and performance. In the same manner, training would improve organizational
internal environment and external environment of the organization. Moreover, the training
would make it possible for Charity-Care to improve its performance in every aspect.
How will the success of the training be monitored?
The success of this training would be monitored using the employee evaluation form. It is
would make it easy for the managers to evaluate the impact of these trainings on organization.

Processes
A complaints management system
A compliant management system would make it easy for the company to manage complaints of
staff.

Compliance Management Culture

The strategy to develop compliance management culture in Charity-Care is to transformational
leadership strategy

Processes for Managing Compliance

The process for managing compliance include
 Planning compliance
 Organizing compliance
 Controlling compliance
 Introducing activities to support compliance

Compliance reporting requirements

The procedure for meeting compliance reporting requirements include
 Evaluating needs of reporting
 Planning documentation
 Preparing reports
 Dealing with Corporations Act 2001 and Queensland Collections Act 1966

Procedures for internal and external liaison processes

Processes for internal and external liaison processes include
 Evaluating internal business requirements
 Evaluating external business requirements
 Aligning internal and external goals
 Implementing strategies

Performance indicators

Individual Compliance
It is the part of compliance plan

Training numbers
Training number is 5
i. Number of complaints
According to complaint process
ii. Number of breaches
Management Information System would record.
iii. Ratio of payroll errors
Payroll errors ratio is highlighted by calculating errors
Administration (Budget and Action Schedule)

Budget
Activity Costs
Human resources for developing $40,000
Implementing costs $60,000
Reviewing costs $30,000
Cost of maintaining the proposed compliance $100,000
management system

Action Schedule

The action schedule includes target milestones

 Planning of compliance management system for Charity-Care
 Designing compliance management system for Charity-Care
 Implementing compliance management system for Charity-Care
 Training of staff to deal with compliance management system for Charity-Care
 Reviewing compliance management system for Charity-Care
 Controlling compliance management system for Charity-Care
 Monitoring compliance management system for Charity-Care
 Maintaining compliance management system for Charity-Care
 Evaluating compliance management system for Charity-Care
 These milestones would make it easy for Charity-Care to implement the proposed
compliance management system.