SIMNET Services

Cloud..............................................................................................................................................2
HPC –Hosted Private Cloud.........................................................................................................2
IaaS - Infrastructure as a Service.................................................................................................2
Veeam Cloud Connect Backup Repository..................................................................................2
DRaaS - Veeam Cloud Connect Replica Hosting..........................................................................3
Bonding Service..........................................................................................................................4
DaaS – Desktop as a Service.......................................................................................................5
VoIP............................................................................................................................................7
Email Hosting..............................................................................................................................9
Manage.........................................................................................................................................10
Managed Services.....................................................................................................................10
Professional Services................................................................................................................12
Secure...........................................................................................................................................13
SECaaS – Security as a Service..................................................................................................14
SOCaaS – Security Operations Centre as a Service...................................................................15
Custom SOC as a Service Solutions...........................................................................................17
EndPoint Monitoring................................................................................................................18
CLOUD
HPC –HOSTED PRIVATE CLOUD
Fast, Secure, Private
 Multi-tenancy Enterprise Architecture secured by Fortinet
 Quickly scale up and down resources as needed
 VMware® vCloud Director self-service web portal
 Simple, predictable billing
 Exceptional Service & Support with 24x7 enterprise level Technical Support
 Single point of contact for convenience and accountability
 Redundant Canadian Data Centre

IAAS - INFRASTRUCTURE AS A SERVICE

 Fully Managed virtual infrastructure
 Quickly scale up and down resources as needed
 Exceptional Service & Support with 24x7 enterprise level Technical Support
 Single point of contact for convenience and accountability
 Redundant Canadian Data Centre

VEEAM CLOUD CONNECT BACKUP REPOSITORY

 100% data protection and privacy
 Unlimited, secure data retention
 Scheduled, seamless automatic backups
 Flexible allocation of storage capacity
 Complete data recovery

The SIMNET VEEAM Cloud Connect Backup Repository enables you to extend your Companies disaster
recovery plan by replicating to the SIMNET Cloud. Our VEEAM cloud based storage solution permits you
can keep your backup files, VM copies and metadata. The following features are available to customize
and configure:

 Unlimited Support
 Dual Datacenter Replication (Canadian based)
 Customizable retention and restore points
 Encryption of all in-flight data
 Data at rest is encrypted in the storage array
 customized backup repository size starting from 1TB, scalable repository sizing available as
needed
 WAN connection speeds starting at 100mbps and to 10gbps connectivity available
DRAAS - VEEAM CLOUD CONNECT REPLICA HOSTING
SIMNET’s Veeam Cloud Connect service provides fast, flexible, and reliable recovery of both VMware
virtual Servers and Microsoft Hyper-V. It unifies local on-site backup and off-site cloud replication in a
single hybrid solution; increasing the value of backup for VMware and Microsoft Hyper-V virtual
environments.

Our fully managed VEEAM Cloud Connect service includes the following features:

 Unlimited Support
 Dual Datacenter Replication (Canadian based)
 Customizable retention and restore points
 Encryption of all in-flight data
 Data at rest is encrypted in the storage array
 Tuning backup job performance
 Updating and maintaining backup schedules
 Dedicated site IP addressing for full site fail over

There are no hiding fees on the administration, monitoring or maintenance of this service offering.
BONDING SERVICE
Telco Agnostic Secure WAN

MPLS ALTERNATIVE
If you rely on MPLS transport for your branch office connectivity and when you reach your current MPLS
capacity, increasing MPLS capacity to the next tier can be very costly. With Simnet, adding cost effective
Internet bandwidth to your MPLS is an excellent way to add capacity to your network with additional
redundancy. In most cases, because of our dynamic QoS (Quality of Service) and smart overlay tunnels,
replacing the MPLS with broadband based tunnels provides better value without sacrificing performance.
Simnet provides a quick Return on Investment (ROI) and reduces operating expenses. The total
subscription costs of multiple Internet access lines are often substantially less than a single high-speed
MPLS of equivalent bandwidth, which makes our service an ideal load balancing router for SMBs and
enterprise branch offices.

MULTI-WAN & BROADBAND BONDING

Simnet offers a Broadband Bonding appliance that combines and intelligently manages up to 12 Internet
transports (such as MPLS, T1, DSL, Cable, fiber, satellite or 3G, 4G, LTE) from any of your service providers.
Simnet offers a proactive router that can monitor, detect and adapt against the fluctuations in your ISP
performance as well as your changing traffic profile. This means Simnet will solve the network problems
automatically and will avoid interruptions to your Internet services and applications.

ADD BANDWIDTH AND AUTOMATE QOS

Simnet provides the ultimate way to add additional bandwidth to your network, when you need it. Simply
plug in additional broadband lines to increase your network capacity in a cost effective manner. Relying
on a single service provider will limit network SLA to that single service provider. You can get the best of
both worlds by aggregating service providers to build your own, best-in-class bandwidth, leveraging cable
modems bandwidth, DSL’s dedicated last-mile transport and low latency of MPLS all packaged together.
Pick and choose the service providers to build your own blend for the best value.

APPLICATION PERFORMANCE DONE RIGHT

With Simnet in your network, real-time applications such as VoIP (Voice over IP), UC (Unified
Communications), VC (Video Conferencing), webcasting, chatty applications or any other business critical
application that heavily relies on high quality IP connectivity will be protected and shielded from network
problems. Simnet’s intelligent and dynamic application flow steering and dynamic QoS results in end-
users not getting affected from the network problems. This means no more network emergency support
tickets.
DAAS – DESKTOP AS A SERVICE
 100% data hosted in Canada
 Anywhere secure access
 Scale up and down virtually as needed
 Increased productivity and minimized downtime

CLIENT ACCESS
Accessing the virtual desktop can be achieved using the VMware Horizon app available on the following
platforms:

 Windows devices: Tablet, Mobile, PC

 Android / Apple OS – iPhone, iPad, MAC, Tablets, Phones
 Password changes are enforced for all user accounts, with a maximum age of 90 days.
 Password complexity is as follows:
o minimum 8 characters and combination of
o alpha numeric, upper and lower case, special characters
o password history retained for the last 10 entries
 SSL encrypted sessions

An encrypted web portal is available to provide quick access from where ever you are.

REMOTE CLIENT CONNECTIVITY SUPPORT:

 Access is secured at the datacenter by hardware firewalls at the perimeter and software firewall
on the connect host
 Hosted Firewalls in HA (high availability) and programmed with IDS and IPS
 Firewalls are configured to only allow permitted traffic
 Firewall rules are reviewed as changes are made
 Encrypted Printer redirection
 Multi-monitor support

DAAS BASIC FEATURES

 Each virtual desktop is dedicated to a user account for an individuated look & feel
 Each virtual desktop will be defined with a 100GB hard drive (c drive)
 Anti-virus/anti-malware running on all user accounts, all areas of the hosted network and all local
desktops
 Antivirus programs set to run at start-up and automatically scan the systems during use and
updated daily
 Software updates and patches provided by N-ABLE:
o Windows critical updates – applied weekly
o Windows non-critical updates – applied monthly
o Other software updates – applied monthly
 7 day backups of each user profile is maintained by SIMNET

DAAS BASIC BACKUP

 Daily 7 day Retention –individual daily differentials are available for restore
 Backup data: Documents, Desktop, Favorites, and Pictures folder
SHARED STORAGE AND SECURITY
 To ensure secure access to data, Microsoft Active Directory is used. Each user will have their own
account (shared accounts are not supported) providing individualized access to files and folders
on the network.
 Shared storage is scalable and can be increased or decreased as needed. Shared storage can be
allocated as a single share or a series of shares (multiple network drives) as needed be the client.
Permissions are applied at the share level and inherited for all nested files and folders.
 Each workstation has a gigabit connection to the LAN providing fast transfer rates to and from
the file shares.
VOIP
 Value over comparable systems
 Ultra-Secure Encrypted Network
 HD Audio
 Single Unified platform
 Completely managed by SIMNET
 Across Canada and the US

INTER OFFICE CALLING

Dialing an extension or another number within your office is free, no matter where in the world the phone
is answered.

VOICEMAIL TO EMAIL
Voicemail can be personalized, while messages left by callers may be automatically dispatched by email.
Users can check them either over the phone or in the web management interface.

CALL RECORDING
SIMNET provides both automated and event-driven recordings. Event can be triggered by dialing a code
during the phone conversation or on highly regulated environments, call recordings can be started
unconditionally.

ON-HOLD MUSIC
Play a selection of music while your caller waits, or play a company recorded advertisement.

CALL FORWARDING
Calls can be forwarded to another extension in the system or to any other phone such as your mobile.
Therefore, even if you're not at your desk, you are not out of reach.

CONFERENCE BRIDGE
A Conference extension allows users calling from phones connected to the system as well as callers
outside the system to attend a group voice conversation with up to 20 members.

FIND ME / FOLLOW ME
When a caller dials your number, the system will call your cell, home and office lines all at the same time.
The call will be put through the line that answers first, ensuring that you can be easily reached, even when
out of office.

TOLL FREE NUMBERS

Your current 1-800 number can be easily transferred to our hosted VoIP system. Additional 1-800
numbers can also be setup to suit your business needs.

911 SUPPORT
Your VoIP system is registered with a 3rd party Enhanced 911 service that allows your number to be
correctly registered to an address so 911 calls can be located to a registered address. Enhanced 9-1-1
service equivalent to that provided by traditional wireline service.

VOIP FEATURES OVERVIEW

 Inter Office Calling
 On-Hold Music
 Call recording
 Call forwarding
 Voicemail to email
 Conference Bridge
 Auto Attendant (IVR)
 Find me / Follow me
 911 support
 Toll free numbers
EMAIL HOSTING
 Enterprise-class cloud infrastructure
 100% data hosted in Canada
 Exceptional Service & Support
 24x7 enterprise level Technical Support with proactive issue response
 Single point of contact for convenience and accountability
MANAGE
MANAGED SERVICES
SIMNET’S team of certified Microsoft Professionals can complement your resources or manage it all. We
can bridge the gaps in your IT resources, as we have expertise in a wide variety of technological facets,
whether you are troubleshooting, upgrading, securing, or patching we can help. Our expertise will guide
through acquiring technology for new business requirements to altering existing technology to enhance
its functionality.

When outsourcing the management of your important IT resources to us, we look upon this as a
partnership. Our integrated approach means that we work with your IT department augmenting their
skills to meet IT business demands.

Our managed services offering is built around a flat rate model. Our calculations are based on the effort
required to support each asset in its entirety. All assets listed within the ‘Summary of Effort’ table are fully
covered under this agreement and no extra charge will be incurred to support these devices, as they
adhere to ‘SIMNET Managed IT Service Features’. Support for devices that are not listed will be charged at
our hourly contract rate.

SIMNET MANAGED IT SERVICE PLAN INCLUDES

DEDICATED SUPPORT
Remote and onsite troubleshooting for Desktops, Laptops, Servers, Smartphones, Printers and other
devices.

PROACTIVE MAINTENANCE
We routinely backup, patch, and secure your system, data, and applications - detecting problems before
they impact your team. Ensuring that your servers, PCs and other vital network devices function optimally.
This improves reliability and security.

24X7 ADVANCED PERFORMANCE MONITORING

SIMNET monitoring ensures all critical network devices that comprise your business network are healthy
and functioning reliably and optimally. We keep a watchful eye on your internet facing systems, so if a
problem arises our team can immediately remedy the situation.

ACCOUNT MANAGEMENT
Along with having access to our support team we provide an Account Manager to help manage any
projects, business consulting, special requests or customer service matters for complete customer support
& satisfaction.

VENDOR MANAGEMENT
We work directly with your technology vendors so you don't have to. This frees you and your team to
focus on managing Your Business – not your vendors

ON-DEMAND PROJECT SERVICES

We provide project management and implementation services for software and hardware upgrades to
your IT infrastructure.

STRATEGY CONSULTING
We help you design an overall IT strategy to move you forward and ensure the right infrastructure is in
place to support your business.
SIMNET MANAGED IT SERVICE FEATURES
Managed Server
 24x7 Advanced Performance Monitoring
 Server Configuration Management
 Microsoft Patch Management
 Real Time Server Optimization
 Scheduled Preventative Maintenance

Managed Workstation
 24x7 Advanced Performance Monitoring
 Workstation Configuration Management
 Microsoft and 3rd Party Patch Management

Managed Network
 Firewall Management and Maintenance
 Router and Switch Performance Monitoring
 Remote Access management

Managed Security
 Anti-Virus Monitoring and Management
 Anti-Spam Monitoring and Management
 Regular Vulnerability Scan and Report
 Verify and validate Firewall rules

Managed Backup
 Backup Deployment and Configuration
 Backup Performance Monitoring
 Backup Software Updates
 Scheduled Backup Jobs
 Data Center Replication and Disaster Recovery Planning

Managed Support
 Monthly Network Health Review
PROFESSIONAL SERVICES
SIMNET’S team of certified Microsoft Professionals can complement your resources or manage it all. We
can bridge the gaps in your IT resources, as we have expertise in a wide variety of technological facets,
whether you are troubleshooting, upgrading, securing, or patching we can help. Our expertise will guide
through acquiring technology for new business requirements to altering existing technology to enhance
its functionality.

When outsourcing the management of your important IT resources to us, we look upon this as a
partnership. Our integrated approach means that we work with your IT department augmenting their
skills to meet IT business demands.
SECURE
 Fully Managed SOC as a Service
 Hybrid or Co-Managed SOC as a Service
 Custom SOC as a Service Solutions

SIMNET provides customized managed security solutions to fit your company’s unique security posture,
budget and timeline. We take a tailored approach to every client we work with, carefully matching our
services to your current and future needs. Our fully-managed security operations services provide 24/7
monitoring and response services, giving you peace of mind that your data is safe around the clock. Our
co-managed or hybrid SIEM service allows your company to retain control over your existing
cybersecurity, while sharing information with SIMNET’s team to provide an additional layer of coverage.

SIMNET is a leading managed security services provider (MSSP), because we approach cybersecurity
differently. We build and employ hundreds of detailed use cases that help our cybersecurity engineers
detect and respond faster and more effectively to threats. The security alerts you receive from SIMNET
are more accurate, arming your team with exact steps to take to contain and prevent attacks. We also
provide flexible solutions tailored to your unique security needs, automated response services and the
agility for a 30-day on-boarding process that will have your company and sensitive data protected sooner
rather than later.
SECAAS – SECURITY AS A SERVICE
 Actionable intelligence, enabling internal IT teams to effectively and quickly resolve issues
 Assured compliance with all industry regulatory rules (HIPAA, PCI DSS, GDPR, etc.)
 Full visibility into event logs with an intuitive web-based portal, powerful reporting, customized
dashboards and drill-down analytics
 Easily scalable service that grows as your security needs do
 Cloud-based deployment with no software or hardware costs
SOCAAS – SECURITY OPERATIONS CENTRE AS A SERVICE
SIMNET’s SOC as a Service offering includes:
 24/7 monitoring
 Incident investigations
 Validation of suspected threats
 Threat intelligence
 Custom notifications of issues resolved

Bridge the SIEM gap, we support products from leading vendors, including:
 Micro Focus
 Splunk
 Palo Alto Networks
 Juniper
 Cisco
 Fortinet
 Trend Micro
 And others

FULLY MANAGED SOC AS A SERVICE

The fully managed SIMNET Security Operations as a Service model is the next generation of managed
security services, built to address the always-changing threat landscape.

SIMNET’s fully managed security operations center service takes the pain out of SIEM and SOC
management. Your organization can benefit from using the most advanced SIEM technology to log and
correlate security events, without the cost and complexity of owning and administering a SIEM system.

With our experienced team of cybersecurity analysts and engineers on guard 24/7, you and your security
team are free to focus on other pressing tasks, knowing that your cybersecurity posture is rock solid with:

 24/7 monitoring
 STIX/TAXII IOC correlation
 Incident investigations
 Validation of suspected threats
 Threat intelligence
 Custom notifications of issues resolved

Full Visibility into Your Security Posture

As a SIMNET client, you will have access to an insights portal that provides real-time updates and a
summary of the current state of your security, including:

 Operational dashboards
 Reports for security, management and compliance
 Full access to security event logs
 Drill-down analytics
 Role-based and user-based views
 Case management

Hybrid or Co-Managed SOC as a Service

A hybrid or co-managed model for security operations center (SOC) and security information and event
management (SIEM) can provide the best of both worlds. With a hybrid approach, your organization
maintains as much control and visibility into your secure environment as you want, while outsourcing
whatever cybersecurity responsibilities and functions you want to a managed security services provider to
handle. Working with SIMNET on a hybrid or co-managed SIEM or SOC as a service gives you:

 Flexibility
 Scalability
 Cost Savings

Extending your organization’s security team with SIMNET’s hybrid or co-managed SIEM and SOC services,
you get managed security support, including:

 24/7 monitoring
 Incident investigations
 Validation of suspected threats
 Threat intelligence
 Custom notifications of issues resolved
CUSTOM SOC AS A SERVICE SOLUTIONS
Cybersecurity is complex and challenging, requiring an approach that is individualized and designed to
handle your unique security landscape and threats. It’s best addressed with custom solutions designed to
address specific challenges, not an out-of-the-box approach that doesn’t match your individual security
landscape, budget or timelines. When we say custom services, we mean it. Just tell us what cybersecurity
needs you have and which ones you have covered already and we’ll work on a solution that meets your
needs, budget and timelines.

When you build your own cybersecurity program with SIMNET’s custom solutions, you can choose from
our wide range of professional services, including:

 Automated Incident Response

 Compliance Services
 Cybersecurity Consulting
 Emergency Response Services
 Endpoint Detection and Response
 Enterprise Security Service
 Industry Solutions
 Information Security Management
 Intrusion Response Orchestration
 Intrusion Prevention and Detection
 Log Management
 Managed Cloud Security
 Managed SIEM
 Monitoring and Alerting
 Penetration Testing
 Program Development
 Security Operations Management
 Security Risk Assessments
 Threat Intelligence
 Vulnerability Management
ENDPOINT MONITORING
As networks grow in complexity and scale to thousands or tens of thousands of devices, IT needs
powerful tools to help them keep up. SIMNET gives you that power in one platform:

REMOTE MONITORING
 Alerts and performance checks
 Windows, Mac, and Linux compatibility
 Network performance monitoring
 Mobile device monitoring
 Virtual machine monitoring

BACKUP MANAGER
 Cloud and on-premises backup
 Back up a number of devices at almost any level
 Bare metal recovery
 Virtual machine support

PATCH MANAGER
 Automated & Manual rollout
 Optimized for resource usage
 No server required
 Reporting

REPORT MANAGER
 Executive summary
 Network assessment
 Security overview
 Patch reports
 Device and capacity management

SECURITY MANAGER
 MS Firewall Management
 Web content filtering
 Reporting via Report Manager
 Profiles and application control

MOBILE APP
 Identify problem servers and workstations
 Perform tasks such as running scripts and automation policies
 Review alerts and manage your devices on the go
 Run remote control sessions right from your iOS or Android device

REMOTE ACCESS
 Anytime access
 File system
 System configuration
 Performance issue maintenance