Beruflich Dokumente
Kultur Dokumente
ePGPX-02
Course- Marketing Management- III (Term-III)
End Term Examination – April-2020
Page 1 of 2
percentage earned on every transaction (e.g., for every pizza Domino’s sells, it pays
Facebook a fee) or else from fees charged to brands to maintain a presence and connect with
specific customers through its Messenger.
Q1. In which zone of social media marketing do Facebook lie? Elicit the importance of
messenger to Facebook as compared to its instant messaging app WhatsApp. (10 Marks)
Q2. Do you agree with the sense that Facebook would not have made this change without
knowing how to earn revenue from it? (10 Marks)
Q3. Would you find it acceptable to receive advertising messages in the midst of
conversations with your friends on Messenger? What about service offers? How do they
differ? (10 Marks)
Case Study-2
What kind of Oreo eater are you? Do you love the stuffing most, scraping it off with your
teeth and casting the chocolate cookie aside? Or do you need to keep the flavors together and
dunk the whole thing in milk to get the most enjoyment? Or are you one of those who finds
the filling just a side note, focused more on the cookie crunch?
Mondelez, the company that owns the Oreo brand, is determined to find out, by
running a vast integrated marketing campaign designed to get consumers to vote for their
favorite style of the popular treat, across a variety of channels. To get things started, it
initiated a sweepstakes contest, for a $100,000 prize (as well as smaller prizes, like gift
certificates and Oreo-branded gear), which people can enter by voting online. The ballot
offers five stuffing choices, ranging from Thins and Originals to Double, Mega, and Most
Stuf versions.
At the same time as the contest runs, branded videos on TikTok, the relatively recent
and increasingly popular video-sharing site, promote Oreo as a fun and tasty option. Users
can vote on this platform too, by including a branded hashtag in their short shared videos.
Although these elements of the campaign are specific to the ongoing debate about
how much stuffing is the right amount, they are not the first integrated marketing efforts Oreo
has adopted recently. For example, in a partnership with Dunkin’, it created Oreo flavors for
donuts and coffees sold in stores. It also gives Alexa owners an option to ask the digital
assistant for updates about when new and seasonal cookie flavors will be available.
Thus, even though Oreo remains—after 107 years of existence—the top-selling
cookie brand, it also is determined to ensure its relevance and appeal to younger consumers.
Notably, an estimated 70 percent of TikTok users are between the ages of 13 and 24 years,
making it a highly effective channel for reaching young buyers, whether they love the creamy
filling or prefer their cookies crumbly.
Case Questions:
Q4. Is TikTok an effective marketing channel? Why or why not? (10 Marks)
Q5. What other sorts of information can Mondelez gather from consumers’ votes for their
favorite style of Oreo? (10 Marks)
Page 2 of 2