<Partner Logo>

Cisco Collaboration Flex Plan:

The best way to buy meetings, team collaboration,
and calling services
Partner/Reseller Version

Proposal for <<client>>

January 2020

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This proposal is being provided by a Cisco authorized reseller utilizing a Cisco solution. Certain technical and other
information in this response may have been provided by Cisco; however, nothing herein shall be construed as a quotation
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Table of Contents
SIMPLIFYING TRANSITIONS............................................................................4
MEETINGS, CALLING, AND TEAM COLLABORATION IN ONE OFFER.....................4
THE PROPOSED CISCO COLLABORATION FLEX PLAN ADVANTAGE..................................................5
PROPOSED CISCO COLLABORATION FLEX PLAN BENEFITS............................................................5
PROPOSED CISCO COLLABORATION FLEX PLAN DETAILS..................................7
Enterprise Agreement for Cisco Collaboration Flex Plan—Meetings and Calling..........7
Active User – Meetings................................................................................................ 8
Named User—Meetings and Calling............................................................................9
PROPOSED CISCO COLLABORATION FLEX PLAN ENTITLEMENTS.....................................................9
PROPOSED CISCO COLLABORATION FLEX PLAN COMPONENTS......................................................9
CISCO CUSTOMER EXPERIENCE OVERVIEW....................................................12
ACCELERATE YOUR SUCCESS...............................................................................................12
Business Critical Services.......................................................................................... 12
FINANCING OPTIONS...................................................................................13
CISCO CAPITAL................................................................................................................. 13
PRICING...................................................................................................... 14
APPENDICES............................................................................................... 14

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SIMPLIFYING TRANSITIONS
Your offices are diverse, fast-paced, and aren’t constrained by geography. However, it’s
still important for you and your employees to connect and collaborate. Whether you wish
to work together one on one, keep in touch with business messaging, or brainstorm in
larger meetings, being able to connect is critical.

You need to give your employees access to the technology and communications tools
that make collaboration possible. Of course, these services should be cost-effective and
might use a mix of on-premises infrastructure, and cloud-based services, depending on
the needs of your employees.

Your transition to cloud-based technology, and to subscription-based purchasing, might

include one of these scenarios:
 On-premises communications infrastructure and a subscription-based payment
model, with lower up-front costs and predictable pricing as you expand and move to
the cloud at your own pace.
 Adding cloud-based services while initially retaining your collaboration infrastructure
on premises.
 <<PartnerName>>’s proposed Cisco Collaboration Flex Plan streamlines the
transition to the cloud with an OpEX commercial model designed to help you manage
that journey to subscription and to the cloud.

MEETINGS, CALLING, AND TEAM COLLABORATION IN ONE

OFFER
<<PartnerName>> is pleased to propose the Cisco Collaboration Flex Plan, which
includes cloud and on-premises collaboration deployment models in one subscription-
based offer. This is a simple and economical way for you to make the transition to the
cloud.

Simplify your purchasing process and combine all contracts in one. One subscription
agreement covers software, upgrades, and provides a commercial mechanism to
streamline the transition to the cloud.

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The proposed Cisco Collaboration Flex Plan provides company-wide meetings, team
collaboration, and calling features. It makes it easy for you to give users access to the
services they need, without being concerned with how they are delivered.

<<PartnerName>>’s proposed Cisco Collaboration Flex Plan allows you to choose from
these three subscription-buying models for your business.
 Cisco Enterprise Agreement subscriptions enable your users to access meeting
and calling services. Gain maximum value by enabling services for everyone in your
organization for meetings, or calling, or both
 The Active User subscription is ideal for those who are unable to make a full
enterprise commitment on Cisco Enterprise Agreement for meetings and need a
solution within the proposed Cisco Collaboration Flex Plan that provides minimal
upfront commitment and the ability to pay for growth as adoption occurs. Anyone
can host or schedule a meeting, and you pay only for those who use the entitlement.
 The Named User subscription provides meeting or calling services to individuals,
teams, or departments. Your purchase is based on the number of people who need
calling services. Grow at your own pace
Team collaboration, with Cisco Webex Teams™, is included in each buying model

The Proposed Cisco Collaboration Flex Plan Advantage

With this proposed Cisco Collaboration Flex Plan subscription, you’ll be able to streamline
your transition to the cloud. You can choose your mix of premises- and cloud-based
solutions. It’s also easy to change that mix as you transition more to the cloud and retire
infrastructure as it ages or as you move more collaboration services to the cloud.

Cisco Collaboration Flex Plan

Proposed Cisco Collaboration Flex Plan Benefits

The following table describes how the proposed solution can help you achieve your
business objectives.

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 Desired Business How We Can Make It Happen
Outcome

Simplify purchasing • Meeting and calling capabilities are wrapped up in a single offer
to simplify your purchasing process and combine all contracts
in one. You can migrate from existing licensing plans to the
Cisco Collaboration Flex Plan.
• Team collaboration is included when you purchase meeting or
calling options.
• Cisco Software Support is included in the subscription, with the
option for you to expand to Enhanced and Premium options
depending on your business needs.
Enhance flexibility • Mix and match on-premises and cloud services as needed.
• As your Cisco partner, <<PartnerName>> can include Cisco
Hosted Collaboration Solutions (HCS)-based services, Cisco
Webex Calling, and Cisco Webex Meetings alongside the suite
of Cisco on-premises collaboration solutions.
Streamline budgets • Lower entry price and a predictable ongoing budget. You don’t
need to pay upfront for your chosen services and can plan
ahead.
• Simple OpEx-based pricing model.
• No need to replace contracts. You can move services to the
cloud at the pace that’s right for you.
• Retain your investment in existing on-premises infrastructure
with Flex Plan Value Transfer.

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PROPOSED CISCO COLLABORATION FLEX PLAN DETAILS
The proposed Cisco Collaboration Flex Plan offer is currently available through
<<PartnerName>> in three options:
 The Cisco Enterprise Agreement (EA) model is priced per user, per month, for
organizations with 250 or more users.
 The Active User offer allows variable meetings, starting at 15 percent (minimum 40
active users) of all knowledge workers while only paying for those users that actively
host meetings.
 You can choose the Named User for meetings or calling, which allows you to
purchase what you need today and grow based on your consumption needs, evolving
to an Enterprise Agreement at the time that is right for your business.

Seamless Transitions to the Cloud

Enterprise Agreement for Cisco Collaboration Flex Plan—Meetings and

Calling
The Cisco Enterprise Agreement model provides the following meetings and calling
features:
 Services for every knowledge worker in a customer’s organization. This means you
buy one Cisco Enterprise Agreement that equips all knowledge workers in your
enterprise
 Employees have consistent access to collaboration applications (apps).
 This is available for customers with 250 or more employees. There are three volume
tiers:
- 250 – 1999

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 - 2000 – 9999
- 10,000+ knowledge workers
 Provision for up to 20 percent growth during contract term. Annual “true-forward”
billing aligns current knowledge worker count with volume pricing for the next period.

Active User – Meetings

With the Active User model, you purchase based on what your users need. This model
provides:
 Purchasing according to the number of users who actually host meetings. Minimum
subscription quantities that can be ordered1 is based on minimum commitment of
commitment of 40 user meetings or 15 percent of knowledge worker count, which
must be greater than 250 knowledge workers.
 Ability to transition to the Enterprise Agreement as you gain value and benefit from
Cisco meetings.
 Enterprise-wide or Named User Calling can be purchased in conjunction with Active
User Meetings, all in the one easy Flex Plan contract.
 Each Active User Meeting subscription provides meeting entitlement to users: 2
- Cisco Webex in the cloud (Cisco Webex Meetings 1000, Training 1000, Events
1000, Support, Cisco TelePresence® Management Suite)
- On-premises Cisco Meeting Server, Cisco Telepresence Management Suite, Cisco
Expressway™ Series (Expressway-C and Expressway-E)
 Messaging /Team Collaboration for 100 percent of knowledge workers. 3,4
 All usage growth is billed at start of annual true-forward date.

1
When migrating from one Cisco Webex service to the proposed Cisco Collaboration Flex Plan, the minimum
subscription quantity is equal to current active usage.
2
Active User will entitle 100 percent of the knowledge worker count of the organization with access to
Meetings capability with usage entitlement for purchased Active User meetings subscription count.
3
When partners and customers purchase Active User Meeting subscription, 100 percent of knowledge workers
are entitled to use Cisco Webex Teams.
4
Entitlement for Cisco Webex Teams (cloud and on-premises subscribers) and/or Cisco Jabber (on-premises) for
on-premises deployments and partner hosted.

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 Provide Everything Your Employees Need to Get Work Done

Named User—Meetings and Calling

In addition to the enterprise-wide meetings and calling model available for Cisco
Enterprise Agreement, the Named User buying model allows you to purchase meetings
and calling services for individuals, teams, or branch offices, and add more services as
adoption grows. This means you can easily add cloud, on-premises or hosted calling
services to an existing Flex Plan contract, without re-defining that commercial
agreement.

Proposed Cisco Collaboration Flex Plan Entitlements

<<PartnerName>> offers the following entitlements within the proposed plan.

Meetings: Connect teams and meet customers easily with the added benefits of before,
during, and after-meeting team collaboration with messaging and content sharing. It’s
easy to schedule or join a meeting at a main office, a branch office, at home, on the
road, or from a room-based video system. Meetings delivers audio, web, and video
conferencing capabilities. High-value services including Pro Pack for Webex Control Hub
and recording, and storage capabilities are included when customers select Cisco
Enterprise Agreement or Active User buying models.

Team Collaboration: With a mobile-first experience, the Cisco Webex Team

collaboration messaging app, which provides business team collaboration messaging,
and comes with either meetings and/or calling, lets you prepare, share, and iterate on
content with teams. Enjoy one-to-one and group messaging and file sharing in virtual
rooms with persistent content and context for better team interactions. Team
Collaboration with Cisco Webex Teams is included in all Flex Plan buying models.

Calling: The calling service enables voice and video communications through mobile,
desktop, and room-based devices. Mobile users get features such as single number
reach, single voicemail service, video services, and the ability to easily move between
devices during a call. For premises-based calling, use Cisco UCM together with IM and

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presence, Cisco Expressway solution, Emergency Responder, and Cisco Unity®
Connection.

Cisco Partner Hosted calling is also available through <<PartnerName>>, allowing

service providers to include services based on Cisco HCS in the proposed Cisco
Collaboration Flex Plan.

Webex Calling is now part of the proposed Collaboration Flex Plan and is powered by
Cisco BroadSoft®. It includes rich enterprise telephony, group PBX features, and mobility
integrations.

The proposed plan allows for calling to be mixed and matched between cloud, on-
premises, and hosted services delivered by your HCS service provider. HCS partners can
host their HCS service and combine it with the meetings capability under the Cisco
Enterprise Agreement, Named User meetings, and Active User..

Proposed Cisco Collaboration Flex Plan Components

<<PartnerName>> offers these components with the following features and benefits:

Component Description
CLOUD SOLUTIONS
Cisco Webex For web conferencing as a cloud-based service
Meetings Cisco Webex Meetings is a widely adopted and secure meetings
service, providing simple, modern video meetings with easy schedule
and join experiences. Join from any device including browsers,
mobile, desktop, Cisco room devices and third-party video devices.

Join meetings via VoIP, Cisco Webex devices (Cisco video devices),
dial in with new bundled audio or Cisco Webex Teams.
Cisco Webex For web meetings, team collaboration messaging, and calling as a
Teams cloud-based service
Join from any device including browsers, mobile, desktop, Cisco room
devices and third-party video devices.
Cisco Webex For your business cloud calling
Calling Cisco Webex Calling provides business voice capabilities delivered
from the Webex cloud. Cisco Webex Calling integrates your team
spaces with calling capabilities and connects with Cisco’s full line of
multi-platform phones (MPP) providing a seamless experience for
users.
The Cisco BroadCloud option in the Flex Plan includes rich enterprise
telephony, group PBX features, and mobility integrations.
Cisco TelePresence For telepresence conferencing
Management Suite Cisco TelePresence Management Suite (Cisco TMS) provides
Entitlement in both complete control, management, and scheduling capabilities of
On-Premises and telepresence conferencing and media services infrastructure and
Cloud Meetings endpoints. This helps enterprises improve productivity, reduce costs,
and maximize return on their telepresence investment.
ON-PREMISES SOLUTIONS

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Cisco Unified Core Functionality: Enterprise-class IP Telephony voice/call control
Communications Cisco Unified Communications Manager provides an enterprise-class
Manager IP telephony call-processing system. In addition to traditional
telephony features, it provides advanced capabilities, such as video,
mobility, presence, preference, and full-featured conferencing
services.
Cisco Expressway Core Functionality: Advanced multimodal firewall traversal for mobile
Series and remote access to unified communications services
(Expressway-C and The application provides advanced multimodal firewall traversal and
Expressway-E) access services for secure voice, video, instant team collaboration
messaging and presence, directory, and visual voicemail outside your
enterprise firewall without the need for a VPN.
Cisco Unity Core Functionality: For enhanced voice messaging and collaboration
Connection Access your Cisco Unity Connection voice messages the way you
prefer—whether from an IP phone, a mobile phone, a web browser,
an email client, or a desktop client such as Cisco Jabber®.
Cisco Emergency Core Functionality: To identify the location of emergency callers
Responder Cisco Emergency Responder enhances the existing emergency 9-1-1
functionality offered by Cisco Unified Communications Manager. It
helps assure that Cisco Unified Communications Manager will send
emergency calls to the appropriate Public Safety Answering Point
(PSAP) for the caller’s location, and that the PSAP can identify the
caller’s location and return the call if necessary. In addition, the
system automatically tracks and updates equipment moves and
changes. Deploying this capability helps ensure more effective
compliance with legal or regulatory obligations, reducing the risk of
liability related to emergency calls as a result.
Cisco Emergency Responder Exports Automatic Location Information
(ALI) data in formats defined by the National Emergency Number
Association (NENA), an industry standards body in the United States.
These data formats may not be suitable for use outside the United
States and Canada; manual modification of the exported files may be
required.
Cisco Meeting Core Functionality: For video conferencing
Server Cisco Meeting Server provides a consistent one-meeting experience
for every meeting attendee, as well as open interoperability, all
based on a highly scalable software architecture supporting business-
quality meetings from mobile through immersive via audio, video,
and web. The software has two major elements, the server software
and an extension of the server in the form of an App/Client to access
and control meetings. Cisco Meeting Server supports standard based
video endpoints including the Cisco portfolio of TelePresence
endpoints as well as third-party solutions, such as Microsoft Skype for
Business. Includes single-branding option.
Cisco TelePresence For telepresence conferencing
Management Suite Cisco TelePresence Management Suite (Cisco TMS) provides
Entitlement in both complete control, management, and scheduling capabilities of
On-Premises and telepresence conferencing and media services infrastructure and
Cloud Meetings endpoints. This helps enterprises improve productivity, reduce costs,

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 and maximize return on their telepresence investment.
Soft Clients For integrating presence, IM, desktop sharing, and audio, video, and
web conferencing
• Cisco Jabber clients:
 Cisco Jabber for Windows (softphone/video/instant
messaging/presence)
 Cisco Jabber for Mac (softphone/video/instant
messaging/presence)
 Cisco Jabber SDK (Software Development Kit for Web)
 Cisco Jabber for Android (softphone/video/instant messaging)
 Cisco Jabber for iOS (softphone/video/instant messaging)
• Product features of Cisco Unified Communications Integration with
Microsoft Lync (softphone/video)
Cisco Hosted For partner-hosted calling
Collaboration Stores data that is common to multiple Cisco HCS components. It
Mediation— allows a service provider to provision a new enterprise customer with
Fulfilment voice, video, and other collaboration and mobility services. External
clients, such as service provider operations support systems/business
support systems (OSS/BSS), interact with the HCS platform through
Cisco Hosted Collaboration Mediation—Fulfilment northbound
interface APIs.
ADD-ON OPTIONS
Cisco Webex For cloud meetings with audio conferencing
Conferencing Audio Cisco Webex Audio works with Cisco Webex Video to provide a cost-
effective video conference solution to anyone with a video endpoint.
It helps promote effective collaboration by allowing people to meet at
anytime from anywhere on a variety of devices.
• Cisco Webex PSTN Audio (choice of fixed monthly rate and usage-
based plans)
• Cisco Webex Cloud Connected Audio Service Provider Integration
Cisco Pro Pack for For management, security, compliance, and analytics
Cisco Webex With Pro Pack for Cisco Webex Control Hub, administrators can
Control Hub provision, manage, and analyze the entire Cisco cloud experiences
(meetings, team collaboration messaging, and calling). Pro Pack
delivers additional levels of security controls, compliance
management, and business insights to meet the needs of customers
who are looking for advanced capabilities

CISCO CUSTOMER EXPERIENCE OVERVIEW

Accelerate Your Success
<<PartnerName>> provides access to Cisco Customer Experience, a portfolio of service
offerings designed to help you achieve the business outcomes you seek from your
technologies and next-generation infrastructure—faster.

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Get things done more quickly by speeding up design, deployment, and adoption to
maximize the results of your technology projects while also minimizing risk. Gain the
value of technology and intelligence that enables you to anticipate problems, optimize
operations, and accelerate technology transitions.

Save time, deliver better service levels, and enable scaling by automating infrastructure
management. Develop talent and equip your team with resources, new skills, and
professional certifications. Enjoy the many benefits of having industry-leading expertise
on your side

Cisco Customer Experience can help you do it all.

Business Critical Services

<<PartnerName>> is pleased to offer Cisco Business Critical Services, Cisco’s next
generation of optimization services. They combine the company’s unrivaled engineering
expertise with integrated analytics and automation to enable you to predict
opportunities, preempt risks, and navigate pivotal technology transitions. Organized
across three themes—Foundation, Acceleration, and Transformation—these services can
assist in meeting your needs at any stage of your digital transformation journey.

Cisco experts help you ensure a secure, efficient, and agile infrastructure with less risk,
while enabling business growth and increased productivity. Services cover Analytics,
Automation, Design Engineering, Compliance and Remediation, Security, and more, with
Cisco expert recommendations on how to align with best practices as you optimize your
technologies. Cisco Business Critical Services can accelerate your IT transformation and
help you realize the high-impact business outcomes you seek.

With this support from the start, you can be better poised for success.

FINANCING OPTIONS
Cisco Capital
<<PartnerName>> offers Cisco Capital® financial services which provide maximum value to
customers through industry-leading vendor financing that enable desired business
outcomes. Cisco capital offers tailored solutions for Cisco hardware, software, services
and licenses that can be customized based upon the specific needs of each customer –
including migration options, competitive rates and flexible terms.

Make the most out of your IT budget. Cisco Capital’s flexible and innovative payment
solutions make it easier for you to grow your business and go to market faster with Cisco
technologies. Cisco Capital is:

 Flexible: Whether consumption models or pay-as-you go, it offers more payment

options to drive your business outcomes.

 Innovative: Cisco’s adaptable solutions offer new ways to consume and deliver
digital transformation and stay up to date with technology.

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 Agile: Get the technology you need to quickly adapt to market dynamics, make
faster decisions and boost ROI.

 Customized: Get customized terms up to five years with leasing or financing

options, as well as payment deferrals to help align to budget cycles and ROI goals.

 Competitive: Cisco offers aggressive residuals on Cisco hardware that can lower
your overall solution cost and below-market rates for Cisco subscription-based
services.

For more information, please visit: www.cisco.com/go/financing

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PRICING
<Note to user: Insert bill of materials (BOM) / pricing details or remove this
section as appropriate.
If applicable, be sure to provide a BOM summary before inserting a BOM /

APPENDICES
<Note to user: Use this section to respond to customer questions, provide
any additional information, or remove this section as appropriate.

Learn more about the Flex Plan Value Transfer. The Value Transfer enables
you to work with your customer to identify inherent legacy value from a
customer’s existing unified communications install base. Help your
customer recognize this value and use as a Credit Transfer / Trade-In to
enable customer journey to the Flex Plan.

Find all Cisco Flex Plan resources at cs.co/flexplan.>

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