Small Office PBX Phone System: A Guide to

the Benefits
Small office PBX phone system technology has evolved. A next-generation small office PBX phone
system combines the features of a conventional PBX (Private Branch Exchange) with advanced
unified communications tools.

A conventional small office PBX phone system connects a company's employees to each other and
to the public phone system. Typically, it's a computer server that shares and manages multiple lines
and automatically routes incoming calls to specific extensions.

Today's Small Office PBX Phone System

Today, a small office PBX phone system is often part of a sophisticated unified communications
solution, such as the Cisco Unified Communications Manager Express.

Designed specifically for small businesses, Cisco Unified Communications Manager Express
delivers the features of a small office PBX phone system running on an Internet Protocol (IP)
network.

In addition to the IP-based small office PBX phone system, Cisco Unified Communications
Manager Express provides sophisticated messaging and collaboration tools.

The Benefits of an Advanced Small Office PBX Phone System

The benefits of Cisco Unified Communications Manager Express for small businesses include:

• A cost-effective solution that combines data and voice on one network

• Increased user productivity with applications such as Cisco Unified CallConnector for
Microsoft Office, a presence-based tool that gives you call control, location, and status of
other users
• Single number reach, which automatically forwards incoming calls to mobile or home
phones based on your specifications
• An intuitive interface for easy installation and adds, moves, and changes
• The ability to easily expand the phone system as business needs change
• A phone and communications solution in a single appliance that's low-cost, reliable, full-
featured, and simple to deploy, administer, and maintain. 
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• HBFITES Delivers Cisco Authorized Training as Cisco Learning Partner Associate

HBFITES has been providing high quality vendor training and certification for the past 2002
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Visit our website http://www.hbfites.com for course details