PC J

PC Jeweller Ltd., incorporated in the year 2005, is a Small Cap company (having a market cap of Rs
452.67 Crore) operating in Gems and Jewellery sector.
PC Jeweller Ltd. key Products/Revenue Segments include Diamonds/Gems/Jewellery which
contributed Rs 8368.85 Crore to Sales Value (100.00 % of Total Sales)for the year ending 31-Mar-
2019.
For the quarter ended 31-12-2019, the company has reported a Consolidated sales of Rs 1668.46
Crore, up 37.64 % from last quarter Sales of Rs 1212.19 Crore and down -23.98 % from last year
same quarter Sales of Rs 2194.73 Crore Company has reported net profit after tax of Rs 35.61 Crore
in latest quarter.
The company’s top management includes Dr.Manohar Lal Singla, Mr.Balram Garg, Mr.Krishan Kumar
Khurana, Mr.Miyar Ramanath Nayak, Mr.Ramesh Kumar Sharma, Mr.Suresh Kumar Jain,
Mrs.Sannovanda Machaiah Swathi. Company has Walker Chandiok & Co. LLP as its auditors As on
31-12-2019, the company has a total of 395,002,882 shares outstanding.

Jewellery offered at PC Jeweller can be categorized in three verticals:

- Traditional Jewellery

- Contemporary Jewellery
- Fusion Jewellery

We take ethical diamond trading seriously and source diamonds from reputed suppliers with
certifications that ensure the diamonds are conflict free.

CUSTOMISATION : Yes! You can customise metal purity, diamond quality, metal color of the
design as per your requirement.

SHIPPING

Shipping is absolutely free for all orders above Rs. 2000 when you purchase any product from
us, in case order value is less than Rs.2000 nominal shipping charges upto Rs.200 are
applicable. We also provide one free shipping service in case of returns or repair services.

Made-to-Order
Products are customized as per your specifications and are manufactured once you place an
order it usually takes 8-10 working days to ship your product.
Same Day Shipping
 We offer more than 3000 design available at showroom and are shipped directly from showroom
within 48 hours of order confirmation. You can explore same day shipping products here.

We have partnered with BlueDart, Sequel and DelhiVery to ensure your product reaches safely
to you.

BUY

 Choose your jewellery piece and click on “Buy Now” button

 You will be then redirected to your shopping cart page – click on 'Place Order' to make
payment for the piece or click on 'Continue Shopping' to add more products in your cart
 Enter all your details – name, contact number, email ID and billing & shipping addresses
and continue to payment
 Choose your payment mode and complete the payment
 You shall receive an order confirmation email to the e-mail address you provided while
placing the order
 For Cash on Delivery Orders,you will receive a confirmation call from us, kindly note the
order will be taken into processing only after telephonic/email confirmation.

How do I track my order?

 You can review the status of your orders and other related information in the My Account
section.
 In the My Account section click on the My Orders link to view the status of all your orders.
 To view the status of a specific order, click on the Order Number link.
 We also send regular updates regarding your order over email and SMS

Payments

All major Credit & Debit Cards

Net Banking

Cash on Delivery

NEFT Bank Transfer

COD

The maximum order value for a cash on delivery (COD) payment is Rs 50,000, it varies for different
pin codes, details of which would be mentioned in the products details. It is strictly a cash-only
payment method. Kindly note in Cash On Delivery the courier partner will not do open delivery and
package would be handed over only on receipt of payment by logistics partner.

Tax
 There are NO hidden charges when you make a purchase on www.pcjeweller.com The prices listed
for all the items are final and all-inclusive.

How does www.pcjeweller prevent credit & debit card frauds?

We understand the importance of monitoring and detecting fraud card transactions on a
continuous basis. We have an internal risk team which along with our online payment partners
track all the transactions for suspicious activity. We verify the order details, including the
transaction payment with all our customers as a precautionary measure. In cases when our team
is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the
customer is requested to provide identity documents. The ID documents help us ensure that the
purchases were indeed made by a genuine card holder. We apologise for any inconvenience
that may be caused to customers and request them to bear with us in the larger interest of
ensuring a safe and secure environment for online transactions.

To ensure the product reaches you safely, the registered recipient must provide one of the
following documents:

o Pan Card
o Driver’s License
o Passport
o Voter’s ID

Yes, we provide 1 time free ring re-sizing service for rings purchased on www.pcjeweller.com
within 15 days of order delivery. If you’re unsure about your ring size, please download the
printable ring size guide.
RETURN AND EXCHANGE

Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 7 days from
the date of delivery, for all other orders policy time frame is of 15 days from date of delivery.

Refund Policy:

For all Jewellery – 100% refund/exchange for the invoice value of the product within policy
timeframe, this facility can be availed only one time.

For Gold Coins – 100% of the current value of gold, calculated based on current gold price. (Gold rate
X Gold Wt).

For ICC Gold & Silver Coins - No return policy

The product should be in new condition and damaged/ worn-out products will not be accepted
under the Easy Returns and Exchange Policy.

Lifetime Exchange and Buy-Back

Jewellery Makeover
Our exclusive Jewellery Makeover Service lets you decipher what style and design of jewellery
really complements your face structure, skin tone and personality. Our Jewellery Makeover
Consultant would be happy to guide you through the jewellery trends and various options
available at your disposal and help you choose styles and designs that would be perfect for you.
Guide acc to face shape

Shop with Confidence

www.pcjeweller.com is India's leading fine jewellery discovery platform focusing on intricacy with
usability, tradition with sophistication, design with value and transparency with awesome customer
experience, 100% of the jewellery available at www.pcjeweller.com is BIS hallmarked and certified.

Easy Exchanges and Returns

To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange
Policy, which gives you enough time to be in no doubt that you have made the right decision of
buying jewellery from www.pcjeweller.com. Should you have any problem with the jewellery piece,
you can choose to return it back and claim 100% refund or exchange within the policy time frame.

In case you have a change of heart and wish to return the product to us after the expiry of Easy
Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of
the current market value of all the materials used in the product. No making charges/ stamping
charges/ design charges will be refunded or exchanged for.

For details, please click here.

Best Prices

At www.pcjeweller.com, our aim is to sell jewellery at the best possible prices as compared to other
online and offline jewellery retailers. By eliminating the middlemen and sourcing diamonds directly
from large wholesalers, we pass the savings on to you.
The Design Edge

Our expert design and production teams with over decades of experience in the jewellery industry
stay up to date with evolving consumer preferences and fashion trends.

Every piece of jewellery is crafted keeping you in mind. We strive to provide you with wide variety of
hand crafted gold & scintillating diamond jewellery that makes you stand out.

A Personalized Experience

We believe that every piece of jewellery must be special and one-of-a-kind. Our exquisite repository
comprises of contemporary jewellery and unique items in gold, silver and precious stones. You can
always choose to go for a different metal tone or diamond grade once you’ve made your final
selection. We also offer exclusive Bespoke Service which can bring your jewellery vision to life.

For more details write to us at getintouch@pcjeweller.com

Big on Ethics

We follow and adhere to the standards established by the Kimberley Process, an international
system that polices the trade of diamonds to ensure they are from sources free of conflict. Our
entire collection is tested for lead or nickel content at certified testing labs and meets standard
industry norms.

EDUCATION

Diamond Education

If you would ever come across a diamond in the rough, you would probably not even look at it twice.
But if the same piece of brilliance was presented to you in all its shine, you would find it hard to put
it down. This charm manifests only due to its characteristic beauty; beauty that can be handcrafted
to perfection.
LIFETIME WARRANTY
The product should be original and accompanied with the Original Product Certificate and
Original/Copy of Invoice.

Customers can either call our Customer Care team at 1800-120-1434 or email at
getintouch@pcjeweller.com.

We offer cleaning & polishing services, stone tightening and other repair services which enhance the
life of the jewellery that suffers the daily wear and tear.

Warranty service rendered is not chargeable however, the Customer will have to bear the cost of
any extra material (Gold or Diamond), if applicable, required to complete the service request.

The shipping charges (to and fro) shall be borne by the Customer. The customer will be responsible
for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with
reputed courier partners for the shipping purposes.

The policy is deemed void if any other third party jeweller has worked on it.

Free, Secure and Insured Shipping

We understand you may have apprehensions about online shopping and delivery of products. To
ensure that your experience at PC Jeweller is convenient and hassle-free, we have tied up with the
reputed courier partners who deliver the product to your doorstep.

We offer FREE shipping on every order within India.

We urge all customers to inspect the package for any damage or tamper before receiving or signing
for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the
product.

FREEE CLEANING SERVICE

General design
Detailed Product Description
This again goes without saying, product descriptions are essential. Make
sure your descriptions are enticing, comprehensive, informative, and to the
point. 

Detailed Photography
This undoubtedly has to be the greatest feature your website needs to
have. Jewellery pieces are intricate and detailed. The pictures that your site
has should be clicked on a white background and from multiple angles. You
should be able to show the right colour, size, design, details, and different
angles of the jewellery. Bad pictures could adversely affect your sales.

Provide Value-Adding Content

Your website needs to interact with people who land on it. Filling up our site
with informational and fun videos, having a live chat screen, showing offers
and coupons the first time users could use, are all great ways of
interactions. Although all these ways are great, you have to keep in mind
that all these pop-ups should not be over-powering and should not drive
your customer away.

Blog- having blogs on your website with content like ‘choosing the
right jewellery’ or ‘online Jewellery buying guide’ could help your
customers, and this is also a great way of engaging with them.

Winding it Up
It takes a great deal to be successful. A clear and concise website layout
will help your customers know you’re serious about serving them right.
 Testimonials and social media engagements will help them understand that
you’re real and not a scam.
Being transparent and providing clear product details will help them trust
you. And being vocal through customer service and engagement will take
away the hesitation.
Every step that you take towards making your online business better will, in
turn, improve your chances of winning loyal customers. And these
customers will spread word of mouth, improve your goodwill and better
your relationships.

The website theme is very fast and responsive in nature. There are three blocks in the
template, main menu, central slider and the catalogue. This theme is ready to use, you
only need to add your content in it and it will work.

This is a premium quality eCommerce site for jewelries which is 100%

responsive and compatible with mobile screens. There are features like jQuery
sliders, MegaMenu, pop up quick shop and pop up newsletter in this theme along
with full screen slideshow.

It opens with a slider banner and there is space below to showcase your varied
products. There are as many as eight slider & gallery options to choose from here.

The black and white combo makes a stunning presence no doubt- the slider banner at
fore is great to flaunt your best collections and you can even include the products on
sale in the space below. It would be excellent for your jewelry store – it’s 100 percent
open source, SEO-optimized & easy to customized.

you’re greeted by a good-looking banner which sets your mood for some serious
jewelry-browsing and shopping on the site. The space below is allocated for featuring
latest discounts and offers, then you have a showcase of the ‘just arrived’ jewelry
pieces. The site is fully responsive and high-resolution display of 7-15.

 Optimized for Large Catalogs

 Optimized for Small Catalogs
 Left-hand Category Menu
 Grid Layout
 Large Images
 AMP Enabled
 Staff Picks

Check that perception of the layout is natural and harmonic for the
human eye. There are numerous things that have an impact on
decision-making, and harmony is one of them. Eye-tensing color
combinations, unreadable or not combining fonts, aggressive
background, intrusive pop-ups or animations, annoying sounds or
pages loading for ages — any point of that stuff can spoil the
experience quickly and move users away.

Infinite scroll

No voice search
More like exposition or information display.