Stress is an inevitable part of today’s fast life.

In this age of globalization and

liberalisation of the economy, competition among organization has in a creased.
Managers attempt to out perform on another to reach the top. There for, modern
organizations are facing the problems of executive stress and burnout. Individuals and
organizations have to pay economic and human cost due to these problems. Stress is the
Order of the day and it is impossible to be entirely without stress.

Concept of stress
The word stress is derived from the Latin terms ‘stringers’ which means “to draw tight”
Some define stress as the non-specific response of the body to any demands made on it.
When the demands on an individuals exceed his capability an adjustment resources stress
occurs. Stress is deferent from anxiety which is a state of uncertainty. It is also deferent
from agitation which is the physical part of anxiety .Stress also differs from frustration
This is blocked goal attainment.
Stress is a pressure condition causing hardship. It is an internal phenomenon and
mental attitude. If stress is the condiment, strain is the salt and if there is an imbalance in
condiment-salt relation ship, the result is impalatable. Stress is generally believed to have
a deleterious effect on health and performance. But a minimum level of stress is
necessary for effective functioning and peak performance. It is the individual’s reaction
to stress which makes all the difference. Whether something is left to be stress or not
depends on the individual’s point of view.
Thus, stress is a mental, emotional or physical reaction resulting from an
individual’s responce to environmental pressure and similar stimuli. It refers to pressure
people feel in life. Hans Selye the father of stress is death .Different person respond to
stressful situations in different ways.

The RENT Technique

First step: show B that his problem is caused and aggravated by irrational beliefs.
Cognitively indicate to B that he has incorporated many shoulds, ought and musts.

B becomes aware of antecedent cause, i.e., statements such as “I must get the same
promotion that A gets”, “I should be as good as he is”

Second step: Demonstrate to B that he presently keeps his disturbances active by

continuing to think illogically and by repeating self-defeating sentences.

Third step: Get B modify his thinking and abandon irrational ideas.

B accepts the fact that he will not improve unless he works toward improvement.
Medication in his thinking leads to changes in his behaviour.

Fourth step: Develop rational philosophies of life so that B can avoid falling into the
other irrational beliefs.
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Consequences of Stress
(a) Physical Ailment: Head ache, indigestion, insomnia, heart trouble.
(b) Mental: anxiety, irritability, lack of clear thinking, inability to relax, frustration,
helplessness, loneliness, etc.
(c) Behavioural: Excessive smoking or drinking, withdrawal from relationship,
speech disturbances.

Principles of Human Relations

Stan Kossen has laid down the following guidelines for ensuring good human relation in
industry.

The six most important words:

“ I admit I made a mistake”

The five most important words:

“You did a good job”

The four most important words:

“What is your opinion”

The three most important words:

“If you please”

The two most important words:

“Thank you”

The one most important word:

“We”
The least most important word:

“I”

1. Speak to people. There is nothing as cheerful words of greeting.

2. Smile at people. It takes 72 muscles to frown, only 14 to smile
3. Call people by name. The sweetest music to anyone’s ear the sound of his own
name.
4. Be friendly and helpful. If you would have friends, be friendly.
5. Be cordial. Speak and act as everything you do is a genuine pleasure.
6. Be genuine interested in people. You can like almost anybody-if you try.
7. Be generous with praise. Be cautious with criticism.
8. Be considerate of the feelings of others. It will be appreciated
9. Be thoughtful of the opinion of others. There are usually three sides to a
controversy; yours, the other fellow’s, and the right one.
10. Be alert to give service. What counts most in life is what we do for others. Add to
this a good sense of humor and a dash of humility.