Chaldal.

com
Frequently Asked Questions
Q. How does the site work?

A. You browse the site or use our search engine to find your desired products. You then add
them to your shopping bag and click on place order. You let us know your address, select a
delivery time – and voila, you are done.  A Chaldal representative then delivers your order right
to your home or office.

Q. How much do deliveries cost?

A. We offer free deliveries all over Dhaka city.

Q. How can I contact you?

A. You can always call 01919-123123 or mail us at founders@chaldal.com.

Q. How long do the deliveries take?

A. We deliver on the same day, as long as you order by 3 pm. Most of our deliveries happen
within 5 hours of ordering. You can also specify a convenient time and we will send the products
during that time.

Q. What are your delivery hours?

A. We deliver from 10 am to 10 pm every day. You can choose the timing to be either “10 am - 3
pm” or “3 pm - 7 pm” or “7 pm to 10 pm” when you place your order.

Q. How do I know when my order is here?

A. A Chaldal representative will call you as soon as they are at your house to let you know about
your delivery.

Q. How do I pay?

A. We aceept cash on delivery. Don’t worry, our Chaldal representatives should always carry
enough change. At your request, we can also send a credit card machine with our delivery
representative. You can simply swipe your card when you receive the order.

Q. Do you serve my area?

A. We are currently serving all of Dhaka city, except certain parts of Old town.
Q. I can’t find the product I am looking for. What do I do?

A. We are always open to new suggestions and will add an item to our inventory just for you.
You can call 01919-123123 to tell a Chaldal representative to source it for you or mail us
at founders@chaldal.com to add this item to the inventory.

Q. My order is wrong. What do I do?

A. Immediately call 01919-123123 and let us know the problem.

Q. What if the item is out of stock?

A. We will try our best to source what you need. If we cannot find it, we will call you and let you
know what substitutes are available.

Q. What happens during a hartal?

A. We work during hartals. That’s how dedicated we are.

Q. Why should we buy from you when I have a store nearby?

A. Well, that is up to you but you can also be a couch potato like our founders and have your
items delivered to your house for free. Our prices are sometimes lower than that of major
superstores in the city. We also carry a larger variety than the average corner-store. So, there is
really no reason to not buy from us.

Q. What about the prices?

A. Our prices are our own but we try our best to offer them to you at or below market prices. Our
prices are likely to be the same as that of major superstores. If you feel that any product is priced
unfairly, please let us know.

Q. How do you deliver?

A. Depends. By foot. By rickshaw. By car. By truck. Our goal is to get all your products to you
on time.

Q. What is your policy on refunds?

A. You may get a refund within seven (7) days on unopened or spoilt good. Please contact us at
01919-123123.

Q.  Can I order over the phone?

A. Absolutely. Our hotline is 01919-123123

Q. What about quality?

A. We try our best to source the best quality items for you but if you are dissatisfied, you can
always send them back with the delivery person. If you forget to do that, you can call us within 3
days and we will replace the item for free.

Q. How are you sourcing your products?

A. We have deals with a few whole-sellers and importers. We are also building relationships
with some manufacturers so that we can source our goods directly.

Q. Should I tip the delivery representative?

A. Tips are not required. But our delivery team members appreciate recognition for their hard
work. Delivery representatives keep the entire tip amount.