Week 3: Tutorial Notes

Chapter 4-5

COM10007
Topic Three: Intrapersonal and Interpersonal
Communication
 

PLEASE REMEMBER
• Respect other speakers by giving your full attention
• Check to make sure the speaker has finished before you speak
• Direct your comments to the whole group
• Refer to other speakers by their name
• Active participation – no negative comments or selective
audiences
• Strive to understand by asking questions
• Build ideas on what has been said

Warm Up
(a) Rate yourself 1-5 on week two Context and Communication
(b) As a tutorial group - show your picture (as requested at last
week’s tute) that represents PEACE to you. Discuss why this
represents PEACEto you, and compare this to the interpretations
from other people in the class.

Week 3 Tutorial Questions

1. From the lecture, what do we mean by “intrapersonal
communication” - What is the definition of ‘interpersonal
communication” according to the Cenere et.al. (2015) text?

2. What influence does our own intrapersonal communication have

on our ability to communicate? Be prepared to discuss your
thoughts and literature from the text with the group.

3. What do professional communicators mean by the term “social

competence”?
4. What other types of non-verbal communication does Cenere et.
al. (2015) or other authors suggest may be used in conjunction with
speaking to help with meaning?

5. As professional communicators, what tactics (or strategies) can

we use to improve our own interpretations and thoughts (consider
rational and emotional thoughts as well)?

6. Sometimes the place and the way we communicate with another

person can significantly impact the way they receive a message and
interpret our meaning. In assigned groups, discuss the best
approach to dealing with the following scenarios:

(a) One of your team members has decided to get fit and has begun
jogging at lunchtime. Unfortunately, she is doing this in her work
clothes and her team-mates have complained to you about her
perspiration issues and body odour.

  In order to resolve this issue, who should you discuss it with,
and where?
  How would you communicate the issue to make sure the
receiver interprets the meaning of the message correctly?

(b) On Monday morning one of the junior mail-room staff, Justin

Bieber, has come to your office very upset following Friday night
drinks in the company provided bar. Justin alleges that one of your
staff, Selena Gomez, repeatedly groped him throughout the night,
and he claims it is not the first time this has happened. 
As you are the manager, it’s your responsibility to deal with this
situation.

 In order to deal with this issue, who should you discuss it with,
and where?
  How would you communicate the issue to make sure the
receiver interprets the meaning of the message correctly?

7. Imagine you received the below email from a colleague (who was
on the same level as you), and they CC’d your manager. What
tactics would you use to decide on your response to this work
email?

“You missed another meeting today; your incompetence is stopping

me doing my job. I want to reschedule for lunchtime tomorrow”

And, what would your email response be back to this colleague?

8. We learnt in the lecture that over 90% of what we hear we forget.
However, if we are shown how to do something it is much easier to
learn. Two volunteers are needed to demonstrate:

(a) How to lift a heavy box without straining your back (using only
non-verbal techniques)

(b.) How to put on a jacket (using only verbal techniques)

Week 3 Discussion Board Questions

(due 3 days after your tutorial)

1. Consider this image (above) and be prepared to discuss with the

rest of the tutorial what does it say to you emotionally? How would
you feel if you walked into the room and were confronted by a
crying baby on its own? What would your your first instinct be? What
would you do?

2. Highlight the two key learnings from the lecture – and explain
why.

3. Look up the twitter exchanges between two Olympic basketball

athletes Liz Cambage and Andrew Bogut:

Eg: http://www.news.com.au/sport/sports-life/olympic-feud-reignites-
in-heated-twitter-spat/news-
story/4db613b27f17d1fdd249efa281db5144  (Links to an external
site.)

Why do you think the two stars are at odds? Do you believe that
their own intrapersonal communication may be playing a role in
their interpretation of each other’s tweets. How could the
interpersonal communication be better handled?
4. Discuss if you believe both athletes are behaving in a
professional manner?