HABITAT 62/59 PICARDIE

2008
Corporate Social Responsibility Report

Powered by EURHO-GR®
 CONTENTS

SER IN LOW-INCOME HOUSING P. 4-5

Description of the company P. 6

RSE in Habitat 62/59 Picardie P. 7

Responsibility
Taking social responsibility P. 8-11

Environmental responsibility P. 12-15

Protection of
Economic sustainability P. 16-17
the Environment

Working with other

interested parties P. 18-19

Good working environment P. 20-21

Trans-
parency
Table summarising the EURHO-GR ®
FR system of reference P. 22-26

Glossary P. 27
Innovation

Ethics

Conception : Creapress BBDO - Réalisation : Agence KREACTUA - Rédaction et communication : Anne Painset, Bruno Deman
Coordination : DELPHIS : Pauline Dumontier, Julie Savary - Crédits photos : Richard Baron, Nicolas Clayssen, Habitat 62/59 Picardie,
Mairies de : Grande-Synthe, Friville Escabortin, Loos en Gohelle, Université de Valenciennes - Illustration : Picotto - Papier recyclé 100%
 EDITORIAL

Corporate Social Responsibility Report

SOCIAL AND
ENVIRONMENTAL

HABITAT 62/59 PICARDIE

RESPONSIBILITY,
Sustaina-
bility
A VEHICLE FOR PROGRESS

2/3
We are delighted to offer you our second
Accoun- report on Social and Environmental
tability Responsibility. In our previous publication
we provided a statement of our practices and
set out the strategic direction. Today,
our activities are concrete and measurable and the efforts are noticeable. Echoing the
enthusiasm with which you greeted our first report, we are certain of the relevance of
the choices made by us and our stakeholders. Recent events and the international
Performance context of the financial crisis have rendered greater importance to responsible
general behaviour for all companies.

We hope that the following pages will demonstrate to you our commitment to limiting
our ecological footprint, diversifying our products and services, ensuring a good economic
and social performance and, especially, our capacity for innovation. SER represents a
new skill and restores Meaning to companies.
Social
Mission Following a first year of experimentation, our challenge is to move on from general
interest to demonstrating SER through internal and external practices which exceed
regulatory requirements. Two lines of thought underlie the SER project: responding
to general changes in our environment and structuring methods of internal organisation
to ensure that activities are led in a sustainable manner.

As proof of the success of our transition to the SER process, HABITAT 62/59 PICARDIE
Respect won the 2008 Quality and Performance Prize (Prix Qualité et Performance 2008).
This distinction rewards the company for its remarkable performances in terms of
sustainable development. Open to all public and private sectors of activity, this
competition is based on a method of evaluation which bases its appraisal of candidates
on the degree of satisfaction of all its stakeholders. Thus economic and extra-economic
performance are appraised according to the way in which they advance practice.
We are proud to share with our partners this regional award which places us
on the road to excellence.

Happy reading.

Christian Parent Dominique Aerts

President of Supervisory Board President of Executive Board
of Habitat 62/59 Picardie of Habitat 62/59 Picardie

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 3

 SER IN LOW-INCOME HOUSING
DELPHIS SER APPROACH
The DELPHIS organisation brings together 17 low-income
housing companies which manage over 140,000 units
of low-income housing in 15 regions of France. DELPHIS,
a centre of research and development, is dedicated to
professional excellence in low-income housing.
To meet the growing expectations related to their public
purpose, corporate DELPHIS members wished to embrace
the question of their social responsibility.
To begin with, they identified precisely their impact upon
the social fabric, the environment and the local economy,
closely linking their stakeholders with their thinking:
territorial authorities, shareholders, financiers, building companies,
local organisations, tenant associations and staff, etc.
Together, all these partners developed a system of reference
of indicators, EURHO-GR®*, which provides a means of
measuring social, environmental and economic performance
of low-income housing companies. This project was then
extended to the European EURHONET network (see below).
Companies forming part of the process are committed not
only to improving their performance in clearly identified axes
for progress, but also to communicating their results
transparently to their stakeholders through the publication of
their SER report.
*EURopean HOusing – Global Reporting®

A EUROPEAN THE FIRST EUROPEAN

COLLABORATION SER APPROACH IN
EURHONET, the European Housing Network, is a network of
THE LOW-INCOME
over 20 housing companies in France, Sweden, Germany, Italy HOUSING SECTOR
and the United Kingdom. They share a common interest: low-
income or public housing. Subject to different legislation, these Corporate members of EURHONET are committed
companies all respond to one common objective: they strive for to creating a common model to account for
a more balanced society where the impact of their activities their activities in accordance with the criteria of
upon their environment is controlled through responsible action. Corporate Social Responsibility, CSR.
This concept may be interpreted in different ways.
For DELPHIS and EURHONET, it is a question of
voluntary integration of the social, economic and
environmental dimensions in corporate activities,
France through cooperation with stakeholders.
Emmaüs Habitat
FSM
Through this process, we intend to discharge fully
Habitat 62/59 Picardie and sustainably our general responsibility while at
Le Foyer Rémois the same time developing an ethical attitude
Le Toit Angevin towards collaborators.
LogiPays
DELPHIS SUBHEADING: EURHO-GR®,
SER SYSTEM OF REFERENCE
Italie
ALER Brescia FOR LOW-INCOME HOUSING
ALER Milano The EURHO-GR® system of reference presents
ATC Torino a common basis for the comparison of practices
IPES Bolzano and performance, while translating and respecting
ITEA Trento
the diversity of local and national contexts.
Allemagne Adaptation work carried out by the different
Bauverein AG partners of EURHONET resulted in
DOGEWO 21 the identification of 70% of common indicators
GBG Mannheim in the system of reference for the four user
GWG München
countries (30% are specific to national contexts).
Suède The set of indicators provides the answer to
Familijebostäder a fundamental question: what is meant by
Gavlegårdarna responsibility towards society of low-income
Mimer
Hyrebostäder
housing companies today?
Stångåstaden The system of reference is organised around the
VatterHem five main challenges facing our sector of activity:
ÖrebroBostäder – to promote the social balance of areas;
– to preserve the environment;
Royaume-Uni
Canterbury City Council – to discharge economic responsibility;
– to lead and improve governance;
– to develop human resources.

4 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

SOCIAL AND ENVIRONMENTAL
RESPONSIBILITY IN
LOW-INCOME HOUSING
Responsible commitment by a low-cost housing company covers all of its activities.

Corporate Social Responsibility Report

Whether constructing or managing, the social and environmental impacts are
particularly important. For each activity, find out the key actions implemented.
Nos enjeux RSE

HABITAT 62/59 PICARDIE

4/5
E
OL
EC

p i c o t t o

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 5

 DESCRIPTION OF THE COMPANY
Who are we? Description of supply
The aim of HABITAT 62/59 PICARDIE, created at the end of 1965, Number of tenants 38 850
is to provide:
• the construction, acquisition and restoration of buildings for Number of units of housing managed 19 877
low-income housing
• the development of land, in particular the creation of housing estates Distribution individual / blocks of flats 46% blocks of flats
• the supervision of building works
• the rental, property and social management of buildings for 54% individual
low-income housing
Description of rentals
• management on behalf of third parties
• Flats, individual and intermediary housing units
• the sale of housing
• Low-cost residential flats
Its geographical coverage extends across the departments of
• Specific establishments (young workers, old people,
Pas-de-Calais, Nord and Somme. HABITAT 62/59 PICARDIE today
disabled people, students, etc.)
manages property holdings comprising over 18,000 units of
• Annexes and extras to housing
housing (and similar premises) divided equally into blocks of flats
• Commercial premises
and individual dwellings and has created around 2,000 units of
housing for purchase. In 2008, the turnover was 91,758,000 Euros
across all sectors of activity. The total workforce comprised
Average age of property 17 years
251 people on 31 December 2008.

NETWORK OF DECENTRALISED AGENCIES

WORKING ON BEHALF OF CLIENTS
Nord-Pas de Calais
et Picardie

6 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

HEADING TO PRESENT THE COMPANY’S SER STRATEGY

TO ACT AS A REFERENCE
FOR SOCIAL AND

Corporate Social Responsibility Report

ENVIRONMENTAL
RESPONSIBILITY

HABITAT 62/59 PICARDIE

C onsistent with our role as social landlord, we strive to be a centre of excellence in
the area of housing, bolstering the public purpose (convergence of social, economic and
environmental factors), despite current challenges: a rise in construction costs, short supply
of labour in the construction industry, scarcity of land, increased interest rates,
dismal economic climate.

6/7
In this context, and in order to contribute to a resolution of the housing crisis, we intend
to structure our development around the following strategies:

To excel in the basics

We wish to improve constantly the life of our clients.
The organisation ensures the quality of existing properties, buildings, yield and supplies,
particularly through voluntary “quality” and “environmental” policies (maintaining ISO 9001
and 14001 in all certificated activities).
The attention given to each stage of the move to permanent housing contributes to
the development of a quality relationship with each client. The networking of
the geographical area by commercial agencies, the quality of services provided by
caretakers and operational teams guarantee proximity and reactivity whenever necessary.

REPORT BY A STAKEHOLDER To be a player who makes a difference

Point of view of Banque
de France on the meeting
“Transparence” on
18 November 2008
‘The aim of the meeting
“Transparence” organised
by HABITAT 62/59
PICARDIE was to give
Banque de France and other bankers present
a vision of all activities and accounts and of
the strategy of the company in its environment.
The presence of the leader, his great ideas and
his explanations allowed us to base our ideas on
a set of elements going beyond a mere
accounting and financial vision, and thus to
grasp the financial health and solidity of
the company on the basis of the maximum
amount of information. It allowed for an
exchange during which we gained illumination
of our analyses and our positions.’
Patrick Marzec,
Banque de France
Seeking partnerships is a constant concern to deal
with the issues of concentration and the intensification
of competition and to anticipate new French and
European legislation.
Furthermore, alliances with different networks,
movements, schools and organisations strengthen
the influence of the organisation.
To be an innovative player
in the marketplace
Innovation is at the heart of the organisation’s strategy.
It is present in
− Leading “sustainable development” projects
• Innovative products
• Use of new energies, new materials
(thermography, carbon balance, etc.)
• Construction applying standards of the future
− Environmental and quality management
− implementation of social and
environmental responsibility (SER)
− internal control and code of ethics
− community development
and the development of the skills of tomorrow.
HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 7
1 Response to
the demand
for housing
CHALLENGES
TAKING SOCIAL
RESPONSIBILITY

OUR STRATEGY
The eco-district, a solution for the future
An eco-district is an urban area designed to respect the
environment and to deal with economic dimensions and
social aspects of the lives of the inhabitants.

Any eco-district project is

developed in collaboration
In the Nord-Pas-de-Calais and Picardie regions, the needs for with the stakeholders in
accommodation are particularly great. There are quantitative construction, with the aim
expectations to be met but also expectations in terms of the of creating innovative
quality/price ratio, and of comfort and ecology. In this context partnerships.
of a scarcity of homes, and despite a remarkable effort at
construction, the sector remains tense: demand exceeds
supply. The added value of HABITAT 62/59 PICARDIE is to
analyse needs with each territorial authority. Each
investment programme is personalised following a financial,
technical and legal study. 49 blocks of flats in Béthune,
BBC Effinergie and Passivhaus labels

Distribution of production
by categories of residences Affordability ratio
Increase in rentals of new households
87,15%
85,33% 86,06%

3,13%

23,71% 23,86%
22,89%
1,38%
1,19%
9,33% 9,35%
5,33% 5,87% 8,07% 3,50%

2006 2007 2008 2006 2007 2008

2006

2007

2008

Very low income housing (PLAI)

Intermediary (PLS, PLI) Property
Low income housing (PLUS, PLUS CD)

8 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

 1.
TAKING SOCIAL
RESPONSIBILITY

Accessibility to
housing to disabled Promotion of
and old people the social balance

Corporate Social Responsibility Report

OUR STRATEGY of regions
20% of the French population is over 60 years of age and
this figure will rise to 30% in 2050. In this context, the OUR STRATEGY

HABITAT 62/59 PICARDIE

qualitative standards of housing will change to take into
account adaptations for disabilities and old age. As
signatories to a charter of accessibility to our
accommodation, we respond to the expectations of our
clients and undertake tailor-made works in private areas and
on the outside of the accommodation (layout of the
bathroom, stair lift, mechanised shutters, safety ramp, etc.).
OUR PERFORMANCE
Impoverishment of tenants and the increase in the
proportion of family budgets spent on rent plus charges
(32%) led to the idea of “sustainable” housing. There is an
urgent need to standardise low-cost housing controlling
expenditure on charges, environmentally friendly housing
preserving the environment through limited impact and
attractive housing due to its social management.
With a wish to respond to different housing needs, the
accommodation offered by the HABITAT 62/59 PICARDIE
group has been diversified through the subsidiaries HLI

On 31 December 2008, 232 units of accommodation had
been adapted. Each request logged is analysed within a
specific timeframe with the aim of carrying out the works
within six months from the receipt of the request by the
client. The application is accepted with evidence.
8/9
(specific accommodation) and COPRONORD (protected low-
cost housing purchase). Products are tailored to all stages of
life. A balance between housing in blocks of flats and
individual accommodation is also maintained as
opportunities are sought.

A significant increase in requests should be highlighted: over OUR PERFORMANCE

40% of adaptation works since this scheme was put into A significant result in the growth of the rental holding with
place were undertaken in 2008. 430 new rentals in 2008.
A “sustainable development” housing design at OYE-PLAGE (62)

Peace of mind of tenants

Peace of mind of tenants, a major element of the quality policy of HABITAT 62/59 PICARDIE, is
ensured through a network of caretakers and building staff who identify any incivility and remedy
immediately any failure to adhere to internal regulations. Additionally, a 24-hour stand-by service
means local staff can be contacted in the case of a serious incident through a permanently manned
post. The telephone call out number is also given to organisations involved in emergency situations.
The effectiveness of this system is regularly checked and evaluated. The aim of these monitoring
activities is to ensure quality of the living environment.
88% of clients asked declared that they feel safe in their immediate environment and 87% are
satisfied with their neighbourhood relations.

TESTIMONIAL
David LEFEVRE,
Mayor of Friville Escarbotin

Friville Escarbotin is a town of 4653 inhabitants located in the Somme department. Its industrial wasteland represents
a significant area on the town scale and offers plenty of opportunities in their rehabilitation.

“In the development of the town, it seems clear to promote diversity in term of habitat. The shortage of “rent controlled” housing is
obviously felt but they should not be developed to the detriment of individual building or private rentals. Our objective is to reach 15%
of social housing by 10 years. This action is intended to limit the inflation of land costs that should mechanically help to limit rent
increase and to meet a growing demand for building land.

In partnership with Habitat 50/62 Picardie, we have a project to build rental apartment building located in the heart of the city. This
program should be ready within one year and naturally fits into a desire for integration with the existing building. A second project is
still under consideration. Here also we opt for diversity since it would be expected in this program to find portion of vacant lands, to
facilitate home ownership, and to build rental apartment building.”

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 9

 INTERVIEW
Damien CARÈME,
Mayor of Grande Synthe

Grande Synthe is in
the middle of great changes.
The Courghain, an ancient
district, is the subject of a large urban
renovation project.
What choices have been made?
‘We chose to carry out large-scale
demolition of 250 dwellings and fittings
which were not only dilapidated but which
were ill-suited to the needs of people today.
For the reconstruction, we gave preference
Urban to mainly low-income housing for rental
renewal and purchase, of various types:
residential flats, urban villas, townhouses,
some single family houses…
The aim of urban renewal is to transform dwellings within a All the dwellings and equipment
district to deal with social, urbanistic and architectural were constructed with respect for the
problems and to make a significant improvement to the environment in mind. The materials used
quality of housing available. To this end, HABITAT 62/59 are high quality and provide maximum
PICARDIE became involved in an exemplary operation in the insulation.
Courghain district in Grande Synthe. On this site, the design For specific examples, many dwellings
of dwellings made rehabilitation economically unrealistic and are fitted with solar panels and planted
the district was disqualified irreversibly. In partnership with terraces.’
the town of Grande Synthe, financial efforts were made in
order to make this living area attractive once again.
This is also an example of exemplary demolition through the
selective collection and reuse of 12,000 tonnes of wood,
plaster, plastic and asbestos. The social dimension was
favoured by the inclusion of the poorest members of the
population: 945 work hours were occupied in application of
the charter signed by the partners.
Eventually, the Courghain district will comprise 266 energy
efficient dwellings in place of the 255 destroyed.
New program with Grande-Synthe

Quantitative indicator Indicator for rent and charges

on social cohesion
Ratio recoverable
Payroll of local staff working for Changes in service
social cohesion the amount charges/rents
of rents 10,16%
2006 2007 2008 (Effectif en moyenne
9,87%
sur l’année) 9,85%
317k€ 294k€ 271k€
% of total payroll 0,04 0,03 0,03
2,60% 2,50% 1,80%

2006 2007 2008 2006 2007 2008

10 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

 1.
TAKING SOCIAL
RESPONSIBILITY

Our policy of
charge and rent Objectives

Corporate Social Responsibility Report

OUR STRATEGY
Setting the rents is covered by a legal framework providing Our priorities
for a maximum applicable to each rental programme. In In application of the Molle law and
terms of regulations, changes in rent are examined by the

HABITAT 62/59 PICARDIE

with a view to forming a contract for a
Supervisory Board following a general approach: they are the public purpose agreement, our Strategic
result of, firstly, the investments needed to extend the supply Property Plan is to incorporate a new
and, secondly, the maintenance requirements of existing classification of housing. This change
property. will lead to individual performance
With 84% of new tenants with income below 60% of the measures for each building.
ceiling, the policy we follow is a balance between social and
economic factors. Our policy involves rents calculated on
average and then on an individual basis, with certain groups
Our commitments
being at the maximum of the rent practicable and others In accordance with our 2008

10/11
voluntarily placed at a level of rent tailored to the social commitments, we give preference to
situations encountered. the social treatment of debts through
Rents applied through the new programmes are also the Social Commission whose aim
is mediation before any legal steps
monitored: while in the majority of cases the maximum rent
are taken.
is applied from first occupancy to maintain the financial
balance approved when the programme was set up, the Moreover, the results in terms of
ceiling for rents for low-income housing is 20% more than regularisation of rental charges are
the rent for council flats. evidence of optimum treatment.
Regarding rental charges, adjustments are made to
instalments invoiced to ensure accurate billing. Significant Our 2009 objectives
improvement works to accommodation are carried out with • To consolidate our social approach
the aim of reducing energy costs. to recovery

• To reduce rental charges in terms of

OUR PERFORMANCE energy through targeted works
The difference between instalments and amounts invoiced is (insulation, heating, etc.)
5.6% on average for miscellaneous costs and 6.2% for
• To maintain a policy of rents
heating.
compatible with tenants’ resources
A real social dimension is debt recovery.

Quality indicator on social cohesion

Inclusion / Integration through housing 179 rental allocations through a solidarity fund for housing giving
access to accommodation 2006 2007 2008
A systematic advance of the government housing grant before access YES YES YES
to benefits commences

Employment integration programme for six young people at

Integration through jobs / training 2006 2007 2008
Les Tennis residential flats in Wimereux in partnership with
Communauté d’Agglomérations du Boulonnais and NO NO YES
the “Fort de la Crèche” organisation

Development of social links Celebrating blocks of flats’ events promoting friendship between
neighbours through local activities by caretakers 2006 2007 2008
Training afternoon in kite flying for tenants’ children YES YES YES
Decorated balcony/drawings/artistic creations competitions

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report• 11

 2 Our environmental
policy
CHALLENGES
ENVIRONMENTAL
RESPONSIBILITY

The housing sector represents a priority target in the fight to

preserve the environment. The environmental impacts of the
construction and maintenance of buildings are particularly
important. HABITAT 62/59 PICARDIE is a precursor in this
field with its structured approach to these activities and
performance measures communicated completely
transparently
OUR STRATEGY
Our actions to preserve the environment are structured
around seven themes:
• To preserve natural resources, particularly through
appropriate choices of building materials and fittings.
• To reduce and recover waste produced throughout the life
of buildings
• To reduce energy consumption
• To prevent pollution and disturbance
• To improve continuously our environmental performances
• To adhere strictly to environmental laws
• To transmit an environmental culture to our customers and
our suppliers
OUR PERFORMANCE
Each year, our environmental performance is
audited and stated through ISO14001
certification. No non-conformities or comments
were identified by the certifying body AFAQ
during the last site check.

Indicators for environmental impact

Proportion of new and renovated dwellings meeting Proportion of dwellings constructed or renovated
an environmental standard over and with the application of environmental
above regulatory requirements management of the works

2006 2007 2008 2006 2007 2008

100,00% 100,00% 100,00% 100,00% 100,00% 100,00%

CO2 produced by company vehicles

2006 2007 2008
114 124 130
Total km travelled 1037744 1130370 1186000

12 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report


Fight against
climate change’
OUR STRATEGY
Our commitment to energy efficiency is translated into an
annual programme of activities for tenants and employees.
In addition to works on buildings such as replacement of
boilers, improved insulation, installation of time switches in
communal areas, and low energy bulbs, HABITAT 62/59
PICARDIE aims to change behaviours by providing
information on money-saving activities.
OUR PERFORMANCE
Over one million Euros were invested in 2008 to improve the
energy performance of existing property. An exemplary
operation to rehabilitate 73 dwellings in Cité Jardin in Seclin
with the production of renewable energy (installation of solar
panels) must be highlighted. All new dwellings receive
QUALITEL certification attesting to technical performance
with regard to acoustic comfort, warmth and energy
performance, in addition to regulations. Some operations are
also labelled “Habitat and Environment” guaranteeing the
preservation of the environment from design to launch into
use of the dwelling.
TESTIMONIAL
Jean-François CARON,
Mayor of Loos en Gohelle
Loos en Gohelle have its origin in
a mining country with
consequences of unsustainable development: water and
soil pollution, creating health problems for population, in
addition to social and economics issues.
We had to prove in response that we are able to develop a
more harmonious model, in logic of respect for man and
development.
2. ENVIRONMENTAL
RESPONSIBILITY
Corporate Social Responsibility Report
HABITAT 62/59 PICARDIE
GOOD PRACTICE’
12/13
Purchase of Equilibre+ certificates
to support the production of
environmentally-friendly electricity.
By purchasing Equilibre+ certificates,
HABITAT 62/59 PICARDIE works for
sustainable development in two ways:
for one unit purchased, EDF pays
1.7 Euros back to the CISEL project,
allowing for the development of
photovoltaic technology and injects into
the network 1 MWh of electricity
produced from renewable sources.
Annual contribution from HABITAT
62/59 PICARDIE is around 3,000 Euros.
Equilibre+ certificates are the subject
of certification by an independent body
auditing and attesting to adherence
to the contractual clauses between
HABITAT 62/59 PICARDIE and EDF.
Housing is a good example of quality of life, the budget
consequence in comparison with a classical way of habitat
is 35% less of energy expenses
HQE housing meets social development by energy savings.
It is also a new business for the country.
35% energy saving means less consumption of fossil
energy and less carbon rejection.
I’m pleased to have found the answer of a social lessor of
Habitat 59/62 Picardie for its commitment to sustainable
development.
HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report• 13
 of waste sorting and reduction at source, water conservation,
responsible behaviour concerning heating and prevention of
pollution through continuous information. Our action is not
limited to tenants but is also aimed at children of
tenants’children through teaching workshops.
Raising awareness
among tenants Our objective is to encourage a day-to-day sustainable
lifestyle on the part of our clients. Among the most significant
of environmental actions carried out in 2008, the placement of nest boxes
within blocks of flats and training on protection of animals in
challenges partnership with the organisation Naturalistes Sans
Frontières have received a warm welcome.
OUR STRATEGY
Transmission of an environmentally friendly culture to our
tenants is a priority of our environmental policy. HABITAT
62/59 PICARDIE implements campaigns to raise awareness
INTERVIEW
Jean-Marc STRUYE,
Vice-président de NSF
GOOD PRACTICE

GIVE YOUR RUBBISH

A NEW LEASE OF LIFE!
HABITAT 62/59 PICARDIE, a player in
Sustainable Development Week, organised
a competition for the children of tenants and
employees of the group, on the subject of
reusing waste. A tool for providing
education about the environment and more
particularly about the issue of waste,
the aim of this competition was to create
a piece of art using packaging, newspapers,
thrown-away or scrapped objects.
Children, through workshops led by
caretakers of the different blocks of flats
in Nord, Pas-de-Calais and Somme,
had endless ideas to design ever more
original objects.
Prizes were awarded, symbolically, at
the opening of Sustainable Development
Week on 1 April.
“NSF works in partnership with local authorities,
schools, businesses, landlords of low-income housing
including HABITAT 62/59 PICARDIE which is very
receptive to the concerns of our organisation.
The partnership is designed not only to assist in
completing projects to safeguard protected species but
also to raise awareness of protecting the environment
among decision makers and the public.
Specifically and in the case of landlords of low-income
housing we emphasise the importance of the issue
of maintaining biodiversity and protected species
during renovation works and the importance of
information from partner companies. We must
remember that it is morally and legally forbidden
to destroy nests, broods, protected species,
or to prevent their reproduction.”

Indicators for Qualitative indicator for protection

management of water of the environment
Employees Provision of electric bikes to headquarters staff
Total theoretical savings Environmental protection’ training session
achieved through for all new recruits
the installation of
water-saving equipment
and rain-water recovery Service Meeting to raise awareness of quality and the environment
providers Environmental audit of renovation and building sites

2006 2007 2008

Tenants YES YES YES
og
Employees YES YES YES

2008 Service providers YES YES YES

2006 2007

14 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

 2. ENVIRONMENTAL
RESPONSIBILITY

Objectives

Corporate Social Responsibility Report

Improvement in living
environment and Our priorities
• To incorporate an environmental
comfort of tenants

HABITAT 62/59 PICARDIE

dimension into our decision-making

OUR STRATEGY • To reduce our ecological footprint and

that of our clients and our suppliers
Improvements in dwellings and services is the driver behind
the general strategy of HABITAT 62/59 PICARDIE. Through • To renew our ISO 14001 certificate
regular satisfaction surveys, we evaluate the quality of promoting our environmental commitment
housing and related services. Constantly listening to local • To implement the concept of
needs fuels perennial schedules of works. At the same time, sustainable housing
a list of specifications for new building work incorporates the
needs and expectations of clients in terms of lifestyle and
Our commitments

14/15
comfort.
To respect our 2009 environmental
ISO 9001 certification is a guarantee of management programme which sets
confidence for our clients. targets to be achieved for each element of
the environmental policy, in particular:
• by continuing our efforts to recover and
reduce waste
• by committing to energy efficiency in
OUR PERFORMANCE our functional sites
83,5% of tenants state that they are satisfied by their • by making responsible investments
living environment. This result is borne out by improvements in the existing property portfolio
designed to give better control over charges invoiced. Actions (replacement of boilers, joinery and
representing responsible investments by HABITAT 62/59 insulation)
PICARDIE include: • by using our eco-products system of
reference for all our purchases
• The installation of water-saving equipment (potential
saving of 30%) for all new builds and for replacement of • by conserving water resources
(quantity consumed)
toilets
• Checking for water leaks when a new client arrives • by making innovations in new builds
• Individual water metering to guarantee housing of a higher quality
• Improvement of green spaces than provided for by regulations
• Adaptation of buildings for old age and disability

Indicators for comfor / living environment

Proportion of accommodation
built using methods exceeding
current regulations

1,19 Euros: the average 2006 2007 2008

amount spent per
Sound insulation 100 % 98 % 98 %
dwelling in 2008 to
improve green spaces Heat insulation 100 % 98 % 98 %

Ventilation 100 % 100 % 100 %

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 15

 3 Responsible
management of
property
ECONOMIC
SUSTAINABILITY

the strategic property plan and the views of clients. In terms

OUR STRATEGY
The property belonging to HABITAT 62/59 PICARDIE has an
average age of 17 years. The aim of the maintenance policy
is to ensure the long life of buildings, the safety of assets and
of people and to maintain a quality supply. The strategic
property plan allows for the analysis of the property from
three angles: the condition of dwellings, commercial appeal
and financial profitability. It guides all decisions relating to
the sale of rental accommodation, the demolition of housing,
the change of use or works to be carried out. Investment and
operational budgets are defined according to the findings of
of use of financial resources, purchases are governed in
accordance with three principles: freedom of access to orders
through the largest competition possible, transparency of
purchasing procedures and equality of treatment of
suppliers.
OUR PERFORMANCE
42 rental properties were sold during 2008.
0.50 Euros spent on average per dwelling for maintenance
and improvement.
Subscription to maintenance contracts and technical
diagnosis ensure the safety of assets and of people
particularly in terms of fire, lifts and gas installations.

Indicators for responsible Revenue distributed

management of property to stakeholders
Annual Proportion of older
investment in properties renovated
overall growth each year Employees 9078 k€
of property
Banks 24022 k€

Shareholders 16 k€

Suppliers and service providers 98326 k€

Tax authorities 26 k€

Social participants 575 k€

2006 2007 2008 2006 2007 2008

16 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

 3.
ECONOMIC
SUSTAINABILITY

INTERVIEW
Objectives
Patrice COQUISART,
Director of Management Our priorities

Corporate Social Responsibility Report

and Property
• To monitor the safety of buildings
THE RENOVATION OF beyond regulatory requirements
CITÉ JARDIN IN SECLIN’ • To promote an improvement in

HABITAT 62/59 PICARDIE

the performance of our suppliers
‘In partnership with the city of Seclin,
the Urban Community of Lille, PACT in Lille
and EDF, we are renovating 73 individual Our commitments
dwellings to a high environmental quality
standard and using renewable energy. • To ensure that requests for technical
assistance are processed within
Condensation boilers and solar powered hot
two working days
water have been installed. We are also going
to fit 475 m2 of solar panels which will • To maintain an average period of
produce 57,000 kWh electricity/year and save 30 days for payment to our suppliers

the equivalent of 20 tonnes CO2 per year.
Service charges will reduce by at least 30%.
This is a first in France in occupied
low-income housing.'
Mechanisms to evaluate supplier performance
Day-to-day maintenance providers
(minor repairs)
• A T card to evaluate performance sent to
client for each order
• Seven elements to measure quality
- adherence to date of meeting
- adherence for timeframe for action
- quality of work carried out
- total work carried out
- cleanness of premises after works
- removal of old materials
recommendation
SUPPLIER OBJECTIVE :
Minimum 85% satisfied clients
• 20,980 T cards sent / 4,362 T cards
returned
• Average recommendation rate : 92%
• Five suppliers have to respect quality
improvement plan
• To formalise environmental objectives
with our suppliers through contracts
Service providers
(heating, plumbing and ventilation)
• Complaints by clients
• Analysis of reasons for complaints
- Quality
- failure to adhere to meeting time
- failure to answer phone
- on order piece
SUPPLIER OBJECTIVE :
complaint rate below 10%
Résultats 2008
• 802 complaints recorded
• Complaint rate between 2.48
and 18.6%
• Two suppliers have to respect
quality improvement plan
16/17
Contractors
Design phase out of 16 points
Three evaluation criteria :
- adherence to timeframe
- conformity with quality requirements
- conformity with environmental
targets
Execution phase out of 22 points
Three evaluation criteria :
- monitoring works
- management of reserves
- administrative completion
OBJECTIVE – 19 points minimum
• 21 sites evaluated
• Nine suppliers being monitored
• Meeting to raise awareness among
all contractors

Evaluation of environmental maintenance are obliged to provide us with details

performance of suppliers
Our environmental requirements are set out in
contracts with all our suppliers according to
the amount of operational control needed to limit
environmental impacts. Our environmental policy
is linked to all contracts and explained during
the meeting to raise awareness among suppliers.
A specific mission of on-site checks is entrusted to
the H&S coordinator for new builds and for
renovations. Suppliers operating in day-to-day
of processing of waste arising from their work
on existing properties. Through this mechanism,
we can be assured that our waste products are
eliminated via approved methods giving
preference to recovery.
Waste from functional sites (waste from electronic
and electrical equipment, hazardous waste)
are recovered strictly within regulations.

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 17

 4
Relationships with
our stakeholders’
OUR STRATEGY
WORKING WITH
OTHER INTERESTED
PARTIES

HABITAT 62/59 PICARDIE considers the satisfaction of

Payment within 30 days on average and not to exceed
45 days
Shared environmentally friendly culture

With territorial authorities

needs and expectations of its stakeholders to be a key factor
in success. Mechanisms for listening and dialogue have
been developed as well as clearly identified participants for
the implementation of concerted action.
OUR PERFORMANCE
The 2008 Regional Quality and
Performance Prize awarded to
HABITAT 62/59 PICARDIE recognises
performance in the management of
stakeholders. Criteria for the prize
include, notably, the ability to
demonstrate that present and future needs of the different
stakeholders have been taken into account in development
of the strategy. The effectiveness of partnerships is evaluated
according to resources compared with results obtained.
With tenants and
tenant associations
Recognition on the part of our clients of the quality of our
relationships (local network of caretakers and decentralised
agencies)
Dynamism of the Council for Consultation on Rental
Properties (Quarterly journal Entre Nous for tenants, social
events)
Creation of contracts for collective agreements
aWith suppliers
Network of exchanges evaluated by the organisation
DOMOPALE Développement
Joint activities for continuous improvement
From 3 March 2008, geographical reorganisation of
agencies to correspond to regions covered by local council
groupings
Creation of the job of “territorial manager” for individual
approach
Participation by territorial authorities in internal decision-
making processes (Commission for Allocation of Housing,
Commission for Bids, Jury)
TESTIMONIAL
Frédéric LOISON,
President of Council
Concertation Locative
“The Conseil de Concertation Locative (CCL)” is composed of 21
members of whom 19 are representatives of elected tenants.
The CCL is consulted on the building management, rehabilitation
and improvement projects, and housing condition and
environment.
The CCL organizes various competition: housing in bloom,
drawings…
“ENTRE NOUS” , a quarterly publication, is edited with a space
dedicated to the CCL communication, this information is intended
to all Habitat 59/62 Picardie tenants. Premises have been put to
CCL member’s disposal as well as training and logistic support.

18 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

 4.
WORKING WITH
OTHER INTERESTED
PARTIES

Effectiveness
and transparency
of the functioning

Corporate Social Responsibility Report

of decision-making
bodies

HABITAT 62/59 PICARDIE

OUR STRATEGY
HABITAT 62/59 PICARDIE considers that responsible
corporate governance ensures the durability of results. To
reach this goal, the members of the Executive Board define Objectives
clearly and put into place the responsibilities within HABITAT
62/59 PICARDIE. They develop the strategic roadmap
expressed in sector policies (quality, environment and Our priorities
human resources) and related objectives. The effectiveness
• To steer the necessary plans for

18/19
of activities resides in a system of management through ISO
changes to improve our performance
9001 certified processes. The Supervisory Board carries out
quarterly examinations as part of its monitoring role. • To evaluate regularly our strategic
roadmap, adjusting if necessary

OUR PERFORMANCE
2008 internal control report containing checks intended to
guarantee reasonable assurance of risk control Our commitments
System of internal audits by auditors receiving regular • To guarantee ethics in the functioning
training of decision-making processes
Two Board reviews in 2008 allowing the evaluation of results
according to the objectives set, an appraisal to be made of • To set up documents defining
the effectiveness of activities and action for continuous the roles and responsibilities
improvement to be prioritised. of administrators
Steering of processes promoting transversal management
activities.

Split into four categories

- reference shareholder
(majority of voting rights) Shareholders
▲

- political environment
- tenant representative
- other shareholders
▲

Supervisory elects
3 members
Communities Board three Tenants
▲

name
(18 members maximum) representatives

name name
name

Diagram of method ▲

of governance ▲ Executive Board ▲ ▲

(5 members maximum)

Commission Commission Council

for allocation Strategic decisions for bids of Rental Dialogue
of housing
Decision to allocate Purchasing decisions Actions collectives
rental housing de cohésion sociale
▲
▲

Social
Management Commission
committee
Prevention of the unpaid ones
Operational decisions

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report• 19

 5 Development
of our teams
GOOD WORKING
ENVIRONMENT

OUR STRATEGY
HABITAT 62/59 PICARDIE leads an ambitious voluntary
policy of training and development of the skills of all workers
giving each the possibility of following a quality, motivating
career path. It is the desire of HABITAT 62/59 PICARDIE that
skills be used, that changes in jobs be anticipated and that
staff be developed professionally on a continuous basis.
Training needs are evaluated and career plans identified
during an annual discussion between the colleague and the
manager. Staff improvement is achieved through an
evaluation of their potential, coaching, validation of skills
gained through experience, etc. In agreement with the
corporate culture, staff assume responsibility for themselves
through the transmission of the necessary information and
skills.
Continuous
improvement in
working conditions
OUR STRATEGY
HABITAT 62/59 PICARDIE ensures the wellbeing of staff
through its attention to good working conditions. The main
actions include training to improve ergonomics and prevent
any accidents at work, a smoking cessation programme, the
use of maintenance products which are not harmful to the
health of staff, the provision of a fitness suite, a sauna and
an area for relaxation. The headquarters, constructed to High
Environmental Quality standards, represents a healthy

OUR PERFORMANCE
Since 2004, the training budget has increased. In 2008, it
represented 126,000 Euros including 28,000 Euros
earmarked for the creation of the Individual Right to Training.
171 employees benefited from professional training
corresponding to the development of individual tailored
skills. One employee created a file for Validation of
Experience Gained.

Availability of electric bicycles for the personnel

20 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

 5.
GOOD
WOORKING
ENVIRONNEMENT

working environment. An environmentally friendly culture is
transmitted to staff through regular actions to raise
awareness and effects changes in practices in certain posts:
buyers, managers, caretakers, sales representatives, human
resource managers, etc.
improvements which could be made to contribute to
increased operational effectiveness. Consultation and
sharing in decision-making processes is not restricted to day-
to-day activities and also takes place when large changes are
made within the company. Thus each employee is a

Corporate Social Responsibility Report

participant in continuous improvement as team spirit: since
OUR PERFORMANCE 2001, 245 employees have participated in discussion
Hierarchical organisation of risks to health and safety in forums.
posts

HABITAT 62/59 PICARDIE

Choice of maintenance products including criteria of risk
Training programme on movement and posture and cleaning
methods

Promotion of Objectives
equity and diversity

20/21
Our priorities
in jobs • To encourage and support staff in
taking responsibility for themselves
OUR STRATEGY and becoming involved
HABITAT 62/59 PICARDIE promotes the development of
long-term employment and gives great preference to • To maintain permanent dialogue
permanent contracts. Recruitment and internal promotion propitious to sharing good practice
are the subject of joint decisions between the Human
Resources department and the operational department
concerned. In addition to equity in recruitment, priority is Our commitments
given systematically to internal promotion. The policy of • To create a social barometer in 2009
centralised management of human resources allows for the • To pursue a school-company
systematic replacement of agency staff and building partnership
caretakers for any absence lasting more than one week. An
integration programme for replacement staff provides rapid • To ensure the development, assistance
familiarisation with the company and optimal adaptation to and training of staff
the post.
• To recognise the merits of individuals
and teams with regard to efforts made
and results obtained
OUR PERFORMANCE
Individual interviews mean that results achieved by the
employee compared with the objectives set may be
evaluated. Managers get each employee to reflect on

TÉMOIGNAGE
François VERHEYDE,
Director ITII-ISIV ENSIAME
University of Valenciennes

Mr Aerts Dominique, President of the Executive Board of HABITAT 62/59 PICARDIE, was chosen as patron of the 2008
Masters in Quality, Safety and Environment at the University of Valenciennes
What links should there be between the university and the company ?
‘The university needs the company and vice versa. Training students taking into account the needs of companies is
a priority for the university. It is, therefore, important that in our board of directors the representatives from the
professional world be proactive and that there be real, constructive dialogue always in the interest of the student and
his future in the professional world. Frameworks agreements that we have with some companies commit us mutually to
working together on a number of jointly defined objectives.’

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 21

 TABLE SUMMARISING THE EURHO-GR ®
FR SYSTEM OF REFERENCE

Reminder of the organisation’s key figures

Number of units of housing managed 19,877

Geographical distribution of property 77 % Pas-de-Calais
21 % Nord
1% Somme
Number of employees 251
Turnover 91,758,000 Euros

Promoting Equilibrium of regions

SOC PROMOTING SOCIAL EQUILIBRIUM OF REGIONS 2006 2007 2008

SOC 1 RESPONSE TAILORED TO DEMAND FOR HOUSING WITHIN THE REGION

Average surface area by housing type 2005 property 2006 Production 2007 Production 2008 Production
TI 29,70 m2 29,24 m2 36,13 m2 néant
TII 54,76 m2 42,94 m2 59,23 m2 53,85 m2
SOC 1.1 TIII 71,29 m2 78,76 m2 72,94 m2 72,49 m2
TIV 86,76 m2 87,36 m2 87,46 m2 88,60 m2
TV 101,00 m2 102,32 m2 101,79 m2 103,30 m2
TVI et plus none none 218,00 m2 none
Distribution of production “Very low income housing” (PLAI) 9,33 % 5,87 % 3,50 %
SOC 1.2 by housing group “Low income housing” (PLUS, PLUS CD) 85,33 % 86,06 % 87,15 %
“Intermediary” (PLS, PLI) 5,33 % 8,07 % 9,35 %
Increase in rental supply Property 1,19 % 3,13 % 1,38 %
SOC 1.3 including Housing for rental 1,42 % 1,19 % 1,67 %
Homes –0,12 % 14,39 % –0,10 %
Purchase of low Sale of low rental housing from property portfolio 0,29 % 0,31 % 0,27 %
SOC 1.4 cost housing Purchase of new low-cost housing from productionn 6,23 % 3,38 % 2,56 %
SOC 2 RENTALS AND SERVICE CHARGES
Distribution of levels of rent of our properties Average price Average price Average price
“Very low income housing” (PLAI, PLA-TS...) 3,65 € / m2 3,77 € / m2 3,86 € / m2
SOC 2.1
“Low income housing” (PLUS, PLA...) 4,64 € / m2 4,74 € / m2 4,81 € / m2
“Intermediary” (PLS, PLI...) 5,70 € / m 2
5,76 € / m 2
6,00 € / m2
SOC 2.2 Changes in the amount of recoverable service charges by dwelling +2,91 % +5,98 % +2,11 %
SOC 2.3 Changes in the amount of rents* +2,60 % +2,50 % +1,80 %
SOC 2.4 Ratio recoverable service charges / rents 9,87 % 10,16 % 9,85 %
SOC 2.5 Affordability by new households 22,89 % 23,71 % 23,86 %

- Information temporarily uncollected or non-consolidated

* Information not available
#Company does not wish to provide this information

22 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

Promoting Equilibrium of regions (continuation)
SOC 2006 2007 2008
SOC 3 SOCIAL DIVERSITY
SOC 3.1 Rate of internal changes in allocations during year 14 % 13 % 11 %
Socioeconomic profile of new tenants

Corporate Social Responsibility Report

AGE of households Below 25 years of age 29 % 28 % 25 %
25 to 39 43 % 45 % 44 %
40 to 59 19 % 20 % 22 %
60 to 74 6% 6% 7%

HABITAT 62/59 PICARDIE

Over 75 3% 1% 2%
RESOURCES of households <60% of ceiling of income 56 % 53 % 71 %
Between 60 and 100% of threshold, inclusive 31 % 33 % 26 %
SOC 3.2a
> 100% of threshold 13 % 14 % 3%
COMPOSITION of households Single person 29 % 25 % 29 %
Single-parent family 22 % 22 % 25 %
Childless couple 13 % 17 % 15 %

Couple with child(ren) 36 % 35 % 30 %

Other (cohabitation, co-tenancy, etc.) 0% 1% 1%

22/23
NATIONALITY of households French 98 % 99 % 100 %

Foreign 2% 1% 0%
SOC 3.3 Proportion of tenants receiving housing benefit 57 % 57 % 57 %
SOC 4 ACTIVITIES FOR SOCIAL COHESION
Social cohesion programmes Inclusion/integration through housing YES YES YES
SOC 4.1 Integration through jobs/training NO NO YES
Development of social links between tenants and local residents YES YES YES
Payroll of local staff working for social cohesion 317 k€ 294 k€ 271 k€
SOC 4.2
% of total payroll 0,04 % 0,03 % 0,03 %
SOC 5 SOCIAL ASSISTANCE
SOC 5.1 Expenses devoted to social assistance (per unit of housing) - 18 € 15 €
SOC 6 ACCESS FOR DISABLED AND OLD PEOPLE
Proportion of accommodation designed or adapted specifically for old
SOC 6.1 * * *
or disabled people
SOC 7 PEACE OF MIND OF TENANTS
Policy of organisation to guarantee tenants’ peace of mind YES YES YES
SOC 7.1
% of tenants with peace of mind 90 % 90 % 88 %
SOC 8 CITY POLICY

SOC 8.1 Proportion of investments made over the year devoted to districts prioritised * 7,94 % 1,39 %
in city policy (construction, demolition, restoration, etc.)

Proportion of property located in districts prioritised in city policy restored

SOC 8.2 * * *
over the last 25 years

¹ This is an increase in rents decided upon by the Board of Directors/Supervisory Board, unlikely to correspond to the actual increase

Preservation of the environment

ENV PRESERVATION OF THE ENVIRONMENT 2006 2007 2008
ENV 1 ENVIRONMENTAL POLICY
Organisation’s environmental policy YES YES YES
ENV 1.1
Related budget 801 k€ 1604 k€ 1628 k€
Proportion of new and renovated dwellings meeting an environmental
ENV 1.2 100,00 % 100,00 % 100,00 %
standard over and above regulatory requirements

Inclusion of criteria of environmental traceability in calls for tender for

ENV 1.3 NO NO YES
suppliers and implementation of monitoring process

Proportion of dwellings constructed or renovated with the application

ENV 1.4 100,00 % 100,00 % 100,00 %
of environmental management of the works

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report • 23

 Preservation of the environment (continuation)
ENV FIGHTING CLIMATE CHANGE 2006 2007 2008
ENV 2 FIGHTING CLIMATE CHANGE
Energy classification of buildings A (High energy efficiency) -% -% -%
B (51-90 kWh/m²/year) -% -% -%
C (91-150 kWh/m²/ year) -% -% -%
D (151-230kWh/m²/ year) -% -% -%
E (231-330 kWh/m²/ year) -% -% -%
F (331-450 kWh/m²/ year) -% -% -%
G (building greedy on energy) -% -% -%
Classification of property according <6 kg CO2/m2/year -% -% -%
to greenhouse gas emissions 6-10 kg CO2/m2/year -% -% -%
11-20 kg CO2/m2/year -% -% -%
21-35 kg CO2/m2/year -% -% -%
36-55 kg CO2/m2/year -% -% -%
56-80 kg CO2/m2/year -% -% -%
ENV 2.1
>80 kg CO2/m2/year -% -% -%
New accommodation Energy consumption Average 186 kWh/m2 181 kWh/m2
-
par year par year
Median 183 kWh/m2 182 kWh/m2
-
par year par year
Greenhouse gas emissions Average - 7,87kg équiv.CO2/m2/year 7,79kg équiv.CO2/m2/year
Median - 7,87kg équiv.CO2/m2/year 7,83kg équiv.CO2/m2/year
Functional sites Energy consumption Average 315 kWh/m2 227 kWh/m2 235 kWh/m2
par year par year par year
Median 264 kWh/m2 212 kWh/m2 195 kWh/m2

Greenhouse gas emissions Average 9kg équiv.CO2/m2/year 7kg équiv.CO2/m2/year 8kg équiv.CO2/m2/year
Median 6kg équiv.CO2/m2/year 5kg équiv.CO2/m2/year 4kg équiv.CO2/m2/year
ENV 2.2b Proportion of new accommodation supplied by renewable energy (fully or partially) 0% 18 % 4%
CO2 produced by company vehicles 114 tonnes 124 tonnes 130 tonnes
ENV 2.3
Total km travelled 1037744 km 1130370 km 1186000 km
Means of transport used by employees Private car * 85 % 86 %
for daily work-home journey Carpooling * 9% 9%
Bicycle * 0% 0%
Public transport * 5% 4%
On foot * 0% 0%
Other * 1% 1%
ENV 2.4
Daily distance travelled on Private car * 36 km/day 38 km/day
average per employee Carpooling * 62 km/day 61 km/day
Bicycle * 0 km/day 0 km/day
Public transport * 34 km/day 31 km/day
On foot * 0 km/day 0 km/day
Other * 12 km/day 12 km/day
ENV 3 WATER MANAGEMENT
ENV 3.1 Water consumption of property 0,95 m3/m2 0,88 m3/m2 *
Proportion of accommodation with water-saving equipment 3,21% 6,78 % 11,35 %
a system of rainwater recovery 0% 0% 0,16 %
ENV 3.2
Total theoretical savings achieved through the installation of water-saving 12275 m3 47056 m3 116033 m3
equipment and rain-water recovery
ENV 4 PLANNING AND LANDSCAPE
ENV 4.1 Expenses devoted to improvement of green spaces (per unit of accommodation) 0,66 € 1,57 € 1,19 €
ENV 5 ACTIONS TO RAISE AWARENESS
Activities to raise awareness and provide Tenants YES YES YES
ENV 5.1 training on the environment for: YES YES YES
Employees
Service providers YES YES YES
ENV 7 COMFORT AND HEALTH
Proportion of accommodation built using Sound insulation 100 % 98 % 98 %
ENV 7.1 methods exceeding current regulations Heat insulation 100 % 98 % 98 %
Ventilation 100 % 100 % 100 %

24 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

Discharging economic responsibility
ECO DISCHARGING ECONOMIC RESPONSIBILITY 2006 2007 2008
ECO 1 PROPERTY MANAGEMENT
ECO 1.1 Proportion of older properties renovated each year 41 % 41 % 47 %
Average expenditure on maintenance and improvement 2002-2006 2003-2007 2004-2008
ECO 1.2 by unit of accommodation 0,36 €/housing 0,41 €/housing 0,50 €/housing

Corporate Social Responsibility Report

Vacancy rate by vacancy type (total vacancies) 0,93 % 0,28 % 0,36 %
Method 0,72 % 0,05 % 0,07 %
ECO 1.3
Less than three months in use 0,21 % 0,19 % 0,26 %
Over three months in use 0% 0,04 % 0,03 %

HABITAT 62/59 PICARDIE

ECO 1.4 Net self-financing related to rent 9,57 % 14,53 % 15,56 %
ECO 2 LOCAL ECONOMIC FABRIC
Revenue redistributed to: Employees 8151 k€ 8437 k€ 9078 k€
Suppliers and service providers 68060 k€ 84971 k€ 98326 k€
Tax authorities 3 k€ 4 k€ 26 k€
ECO 2.1
Banks 23057 k€ 22567 k€ 24022 k€
Shareholders 16 k€ 17 k€ 16 k€
Social participants 508 k€ 716 k€ 575 k€
ECO 2.2 Annual investment in overall growth of property 26346 k€ 53068 k€ 41916 k€

24/25
ECO 3 RESPONSIBLE PURCHASING
ECO 3.1 Responsible purchase practices NO NO NO
ECO 4 EQUITY TOWARDS SUPPLIERS
ECO 4.1 Mechanism for evaluation of suppliers in terms of quality and service provided YES YES YES
Rate of conformity with contractual payment period 95 % 91 % 94 %
ECO 4.2
Standard timeframe stated by organisation 45 days 45 days 45 days

Leading and improving governance

GOV DIALOGUE AND SATISFACTION 2006 2007 2008
GOV 1 DIALOGUE AND SATISFACTION OF TENANTS

GOV 1.1 Number of meetings organised with residents as part of 6 9 11

a process of dialogue implemented by the organisation
GOV 1.2 Results of tenant satisfaction surveys 95 % 96 % 90 %
GOV 1.3 Action plan to improve tenant satisfaction YES YES YES
GOV 2 ASSOCIATIVE SECTOR
Number of live agreements with residents' groups and associations - 21 26
GOV 2.1
Total material contribution - 89544 € 103744 €
GOV 3 ETHICS AND TRANSPARENCY
GOV 3.1 Ethics procedures NO NO NO
GOV 3.2 Strategic roadmap NO NO NO
GOV 4 DIALOGUE AND SHARING OF INFORMATION WITH TERRITORIAL AUTHORITIES
Personalised information scheme for territorial authorities NO NO NO
GOV 4.1
% scheme covered 0% 0% 0%
IMPROVEMENT IN FUNCTIONING AND SKILLS OF MONITORING
GOV 5
AND DECISION-MAKING BODIES

Number of sessions to raise awareness/train administrators in the challenges

GOV 5.1 0 0 0
of the low-income housing sector

GOV 5.2 Documents defining the roles and responsibilities of administrators NO NO NO

GOV 5.3 Evaluation of the functioning of the Board of Directors YES YES YES

- Information temporarily uncollected or non-consolidated

* Information not available
#Company does not wish to provide this information

HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report• 25

 Developing human resources
HR DEVELOPING HUMAN RESOURCES 2006 2007 2008
HR 1 DEVELOPMENT OF EMPLOYMENT
Breakdown of staff ¹ by job type Permanent contracts 172,39 176,17 179,21
Fixed term contracts 16,01 16,30 17,42
Temporary 0 0 0,41
HR 1.1 Total 188,40 192,47 197,04
Changes in staff numbers by job type Permanent contracts 9,95 3,78 3,04
Fixed term contracts -1,38 0,29 1,12
Temporary 0 0 0,41
Number of Number of Number of
Breakdown in annual volume of training by employee group Number Number Number
employees employees employees
affected of hours affected of hours affected of hours
Maintenance workers none none none none none none
ELocal staff 140 1386 h 74 1306 h 80 1446 h
HR 1.2
Administrative staff 26 364 h 40 617 h 29 515 h
Supervisors 35 434 h 51 1110 h 41 826 h
Executives 29 343 h 32 921 h 27 521 h
Managers 1 7h 3 71 h 1 70 h
Rate of internal promotion by staff group (average) 7% 26 % 18 %
Maintenance workers 0% 0% 0%
Local staff 0% 0% 6%
HR 1.3 Administrative staff 7% 17 % 0%
Supervisors 0% 0% 9%
Executives 0% 9% 3%
Managers 0% 0% 0%
HR 2 CONTINUOUS IMPROVEMENT OF WORKING CONDITIONS
Policy to promote health of employees and balance
HR 2.1 YES YES YES
between professional and private life
HR 2.2 Rate of satisfaction among employees - 79,43 % -
Proportion of absences linked to occupational accidents
HR 2.3 0,17 % 0,69 % 0,60 %
and diseases and stress²
HR 3 PROMOTION OF EQUITY AND DIVERSITY IN EMPLOYMENT
Breakdown of employees³ by group and gender Men Women Men Women Men Women
Maintenance workers 0% 0% 0% 0% 0% 0%
Local staff 47 % 53 % 43 % 57 % 44 % 56 %
HR 3.1 Administrative staff 25 % 75 % 16 % 84 % 21 % 79 %
Supervisors 51 % 49 % 49 % 51 % 48 % 52 %
Executives 71 % 29 % 78 % 22 % 77 % 23 %
Managers 100 % 0% 100 % 0% 100% 0%
Breakdown of annual gross salaries by group and by gender Men Women Men Women Men Women
Maintenance workers 0 k€ 0 k€ 0 k€ 0 k€ 0 k€ 0 k€
Local staff 780 k€ 794 k€ 617 k€ 803 k€ 752 k€ 966 k€
HR 3.2 Administrative staff 148 k€ 609 k€ 147 k€ 594 k€ 155 k€ 606 k€
Supervisors 639 k€ 591 k€ 645 k€ 544 k€ 781 k€ 703 k€
Executives 1045 k€ 207 k€ 1055 k€ 286 k€ 1127 k€ 248 k€
Managers # # # # # #
Amount of specific contracts (CIE, employment initiative contract,
HR 3.3 CI-RMA, introductory contracts, apprenticeships, professional contracts, 0,46 % 0,46 % 0,52 %
return-to-work contracts, etc.)
HR 3.4 Gap between the bottom 10% and top 10% of annual salaries 3,26 % 3,31 % 3,27 %
1. Average employees over the year
2. Proportion of absences related to stress is measured approximately and very inaccurately
3. Employees on permanent contract at 31 December of reference year

- Information temporarily uncollected or non-consolidated

* Information not available
#Company does not wish to provide this information

26 • HABITAT 62/59 PICARDIE • Corporate Social Responsibility Report

METHODOLOGY

Corporate Social Responsibility Report

Internal reporting tools result from indicators based on operational and support processes. The head of each
process is responsible for monitoring his process and must provide figures and results for his activities.
Regular examination is carried out through reviews of processes. For activities carried out by agencies, a local
process manager is designated and provides reports for each head. The general management of indicators is

HABITAT 62/59 PICARDIE

centralised by the assistant to the Quality, Environment and Internal Control department. The reliability of data
is regularly checked and audited as part of an annual plan of internal audits. The production of statistics is
optimised through automated computerised data.

GLOSSARY

APL : Personalised assistance for
housing allows recipients to reduce
their housing expenses by reducing loan
charges for new buyers and owner-
occupiers, as well as rental charges for
tenants. The amount of APL depends on
the family situation of the recipient,
the amount of their income and their
rental costs.
ESH : Company offering low-income
housing, a company specialising in
all types of accommodation. It builds,
manages and improves dwellings
designed for rent or ownership. It is
involved in development and urban
planning on its own behalf or for a third
party. It provides services in all aspects of
accommodation. It operates on an urban
level in the treatment of districts. At the
end of 2006, 284 ESH managed around
2 million units of low-cost housing and
homed over 4.5 million people.
HLM : Low-rent accommodation.
HQE : French standard for High
Quality Building Processes distinguishes
buildings which are comfortable, healthy
and provide greater respect for
the environment.
MSA : Mutualité sociale agricole.
ORU : Urban renewal operation.
PDH : Departmental housing plan.
PLA : lAssisted rental loan arising from
the Barre reform in 1977. Provided to
combine assistance to infrastructure with
assistance to people, it can assist 80%
of households thanks to a resource
threshold 50% greater than the previous
thresholds for ordinary low-rent
accommodation. In September 1999,
the PLA was replaced by PLUS (rental
loan for low incomes)..
PLAI : Rental assisted inclusion loan
for families which may experience specific
difficulties in integration and whose
resources do not exceed the thresholds.
PLH : Local housing plan.
PLS : Low-income rental loan may
finance acquisition or construction of
dwellings for rental as well as the
corresponding improvement works.
The PLS does not give rise to a right for
a state subsidy. However, it does give
the right to reduced-rate VAT and
exemption from tax on buildings for 25
years. Landlords make an undertaking via
an agreement signed with the state,
whose duration is at least equal to
the duration of the part of the loan which
is not financing the land or property
charges, and cannot be lower than 15 years
or greater than 30 years. The minimum
amount for the loan is equal to 50% of
the cost price of the operation. At the
most it can cover the total of the cost
price, after deduction of subsidies.
26/27
PLUS : Rental loan for low-income
people assists HLM bodies and mixed
public/private sector companies in
financing the creation of low-cost rental
homes in the context of social diversity.
An agreement must be drawn up with
the state and the recipient body: this sets
the maximum rent for dwellings within
the limit of a rent threshold modulated
according to the type of accommodation
and the geographical area; it gives
tenants the right to personalised
assistance to housing (APL).
PLUS CD : Rental loan for low-
income construction/demolition presents
a similar profile to PLUS. It offers specific
provisions tailored to the operations
of construction/demolition such as
the issues of rehousing.
PMR : This is a unit of accommodation
designed for a disabled person, PMR.
RSE : Corporate social responsibility.
TAUX DE VACANCE :
This is called the rate of unoccupancy of
a dwelling.
 HABITAT 62/59 PICARDIE S.A.
Société Anonyme d’HLM
avec Conseil de Surveillance et Directoire

520, Bd du Parc d’Affaires

BP 111
62903 COQUELLES CEDEX
Tél : 03 21 00 81 00

www.habitat6259.fr
Adhérente à la Fédération Nationale
des Entreprises Sociales pour l’Habitat

DELPHIS
33 rue Saint-Augustin - 75002 Paris
www.delphis-asso.org

EURHO-GR
Pour un habitat responsable