EJI General Self Audit 2018 Revision 2

GENERAL SELF AUDIT Page: 1
AUDIT CHECKLIST
Type of Check: Annual – 2018
CONTACT DETAILS:
Company Name:

Address:

Phone:
24-hour Phone:
Fax:
Email:
Website:
SITA:
Responsible

Manager:
Contact details:
Phone:
Mobile Phone:
Fax:
Email:
Remarks:

Please complete the following AUDIT QUESTIONNAIRE and return the documents to the following:
 Robert Micevski robertm@eurojet-service.com

 Daniel Salomon daniels@eurojet-service.com
Signature: Date:
Euro Jet Intercontinental Ltd. Revision 2 01 January 2018

MANAGEMENT ORGANIZATION MO
Questions must be answered with Y (YES), N (NO) or N/A (NOT APPLICABLE).
Comments should be added to the answers when necessary. If space does not permit, please attach
numbered list to Survey.
Note
All referenced documents in the checklist (e.g. IATA AHM) are subject to revision. Always use the latest
edition.
No. Questions Y N N/A Comments

MO Management Organization
Do you have a quality assurance
program implemented for your
company?
According to the requirements of ISO

9001-2001 and ISO 9001-2001 QMS,
operation is not possible without the
1. following mandatory procedures:
 QMS records management
 Records Management Quality
 Management of non-
conformities or non-compliant
products
 Corrective action
 Preventive action
 Internal audits
How is your Quality / Compliance

Management organized?
2.
Please attach an organizational chart
Does your Quality Assurance Program

3.
cover ground handling operations?
Are you certified according to the IATA

4.
ISAGO Program?
Do you have an “occurrence reporting

5.
scheme”?
Where are the duties and

6. responsibilities of staff documented
and published?
MANAGEMENT ORGANIZATION MO

MO Management Organization (cont.…)
Are the relevant procedures and
7.
handbooks officially introduced?
How do you inform staff members

about company and airline carrier
procedures?
8.
Is the IATA AHM available for

9.
reference to all staff members?
Is the current IATA Dangerous Goods

10. Regulations edition available for
reference to all staff members?
Does your company or airport

11. operator/authority have SMS
implemented?
Are procedures and training available

12. to obtain and renew the Airside Driving
License?
TRAINING AND QUALIFICATION TQ

TQ Training and Qualification
Did all staff receive initial training as

1. relevant to their job function?
Does staff receive recurrent training as

2. relevant to their job function?
Where do your staff train?

3.
Does staff receive recurrent training in

dangerous goods regulations according to
4. IATA DGR as relevant to their job function
(not later than 24 months)?
Does the training program include safety

training on the hazards associated with
5. ground handling operations?
How do you check the knowledge or

competency of staff to perform the
assigned duties (written examination /
6. practical test)?
Do you keep records of every training?

7.
By which method and for how long are

the training records retained (electronic
storage / on file / what period)?
8.
TRAINING AND QUALIFICATION TQ
TRAINING AND QUALIFICATION FA

FA Facilities
Are there any aircraft size or passenger

number restrictions?
1.
Please advise if there are any restrictions
for operating a particular type of AC?
Are self-maneuvering parking stands

2.
available?
Is there hangar parking space available for

aircraft?
3.
For what type of AC?
Is there an FBO facility available?
4.
Can passport and customs clearance be
arranged inside the FBO?
Is a VIP passenger lounge available?
5.
How many passengers can be
accommodated?
6. Do you have a crew lounge / rest area?
Is airside access available for cars or other

7.
vehicles?
What type of fuel is available?
8. Any restriction?
Are fuel releases accepted?
What is the airport fire category?

9.
CHECK-IN PROCEDURES CI

CI Check-in Procedures
How many check-in desks are open in

1. accordance with the number of booked
passengers?
What amount of time prior to scheduled

2. time of departure (STD) is allotted for
check-in?
Are check-in desks for excess baggage

3.
provided?
Where do passengers pay excess baggage

4.
fees?
Do you register the weight of every piece

5.
of baggage?
Are you familiar with the hand baggage

6.
regulations (dimensions and weight)?
How do you ensure that the hand baggage

regulations are observed?
7.
Do you screen all originating passengers

8. as well as their hand baggage prior to
boarding?
Are you familiar with the items allowed

9. for transportation in hand baggage and
checked baggage?
Are you able to identify concealed

10. dangerous goods in the possession of
passengers or their baggage?
Are DGR warning notices / posters

available at each check-in counter and the
security check points informing the
11.
passengers about the types of dangerous
goods that are forbidden from being
transported onboard an aircraft?

CI Check-in Procedures (cont.…)
Are procedures in place to prevent the

acceptance of passengers under the
influence of alcohol or drugs?
12.
Please describe.
How do you inform the passengers about

their rights according to EC 261/2004 in
case of delay, overbooking and
13. cancellation?
How do you ensure that the passengers

will be cared for in accordance with
regulation EC 261/2004?
14.
How do you ensure that Operators

procedures and restrictions are observed
at the check-in?
15.
Are you performing a check of the

16. necessary travel documents including
visas at check-in?
Will the identity of every passenger be

checked prior to boarding / or entry into
the secure areas of the airport?
17.
Do you crosscheck passenger and

boarding pass against passport?
Do you provide service for passengers

18.
with reduced mobility?
Do instructions regarding the carriage of

19.
persons with reduced mobility exist?
LOAD CONTROL OPERATIONS LC

LC Load Control Operations
According to which standard is the

operational staff trained?
1.
Are you able to provide the crew with the

necessary briefing documents
2.
(operational flight plan, NOTAM, sealing
information, load sheet)?
Do you prepare manual load sheets for

training purposes?
3.
How many are prepared per month?
Do you retain copies of all load sheets?
For how long do you retain flight related

4.
documents?
How do you ensure that weight and

balance calculations are based on current
aircraft weight and balance data?
5.
How do you ensure that the loading of

baggage and cargo is carried out in
accordance with the load and trim sheet
data?
6.

LC Load Control Operations (cont.…)
How do you ensure that changes or

adjustments to the planned load are
properly coordinated with the appropriate
load planners and cargo loaders?
7.
When loading dangerous goods, how do

you ensure that all packages are loaded in
accordance with Dangerous Goods
Regulations (DGR)?
8.
Do you provide the Pilot in Command with

9. written information of special / DGR
loads?
ARRIVAL SERVICES AS

AS Arrival Services
Are staff members available for the

customers in the arrival hall during the
1. baggage delivery process?
Do you provide your own lost & found

2.
service?
3. Do you use “World Tracer”?

ARRIVAL SERVICES AS
DEPARTURE SERVICES DS
N/
No. Questions Y N Comments
A
DS Departure Services
At what time do you occupy the boarding

1. gate prior to departure?
How do you ensure that no passenger

enters the aircraft without proper
documents?
2.
What departure messages are sent via

SITA?
3.
At what time are these messages sent?
DEPARTURE SERVICES DS
RAMP OPERATIONS RO

RO Ramp Operations
What training does ramp staff receive?

1.
Do you have a safety program for ramp

2.
operations around the aircraft?
Do equipment operators and ramp

3. handling staff receive training in ramp
safety?
What kind of equipment is used for

pushback?
4.
For towing?
Do you have a procedure to ensure that

ground support equipment is serviceable
and in good mechanical condition?
5.
Please describe
How many times is Ground Support

6.
Equipment checked annually?
Do you keep maintenance records of your

7. ground support equipment?
Are there procedures in place for an

inspection of the aircraft exterior and
adjacent airside areas prior to aircraft
movement operations and immediately
8.
prior to departure for the purpose of
identifying, documenting and, as
applicable, reporting external aircraft
damage?
Who will be responsible for the

supervision of airside activities in areas
9. around the aircraft?
RAMP OPERATIONS RO

RO Ramp Operations (cont.…)
Do you have a procedure to ensure that

10. all servicing doors and panels are checked
and closed prior to departure?
What procedures are in place for securing

an aircraft prior to overnight or layover
parking?
11.
What procedures are in place for incidents

or accidents that happen during ground
handling operations?
12.
Do you keep records of incidents or

accidents that happened during ground
13. handling operations?
Please describe the process for the

cleaning and disinfecting of potable water
service equipment.
14.
Is fueling with passengers on board

allowed?
15.
If yes, please describe the procedure.
RAMP OPERATIONS RO
CONTINGENCY PLANNING CP

CP Contingency Planning
Do you have an emergency response

plan?
1.
Do you have a training program for

2. emergency situations which includes
practical testing?
Is regular security and emergency training

provided to the staff?
3.
What intervals have been defined?
Is the security training program licensed

4.
by the national Aviation Authority?
How do you ensure the aircraft is secure

5.
overnight and during turnaround?
Who is responsible for controlling access

6.
to the aircraft?
Do you provide recurrent training in

contingency planning?
7.
If yes, at what intervals?
How are passenger movements on the

8.
ramp supervised?
By signing below, I hereby certify that the information contained herein and in attachment is true and
accurate:
Printed name: Signature:

Position: Date:

EJI General Self Audit 2018 Revision 2

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GENERAL SELF AUDIT Page: 1

Type of Check: Annual – 2018

 Robert Micevski robertm@eurojet-service.com

Euro Jet Intercontinental Ltd. Revision 2 01 January 2018

Questions must be answered with Y (YES), N (NO) or N/A (NOT APPLICABLE).

No. Questions Y N N/A Comments

According to the requirements of ISO

How is your Quality / Compliance

Please attach an organizational chart

Does your Quality Assurance Program

Are you certified according to the IATA

Do you have an “occurrence reporting

Where are the duties and

No. Questions Y N N/A Comments

How do you inform staff members

Is the IATA AHM available for

Is the current IATA Dangerous Goods

Does your company or airport

Are procedures and training available

No. Questions Y N N/A Comments

Did all staff receive initial training as

Does staff receive recurrent training as

Where do your staff train?

Does staff receive recurrent training in

Does the training program include safety

How do you check the knowledge or

Do you keep records of every training?

By which method and for how long are

No. Questions Y N N/A Comments

Are there any aircraft size or passenger

Are self-maneuvering parking stands

Is there hangar parking space available for

For what type of AC?

Is there an FBO facility available?

Is a VIP passenger lounge available?

6. Do you have a crew lounge / rest area?

Is airside access available for cars or other

What type of fuel is available?

8. Any restriction?

Are fuel releases accepted?

What is the airport fire category?

No. Questions Y N N/A Comments

How many check-in desks are open in

What amount of time prior to scheduled

Are check-in desks for excess baggage

Where do passengers pay excess baggage

Do you register the weight of every piece

Are you familiar with the hand baggage

How do you ensure that the hand baggage

Do you screen all originating passengers

Are you familiar with the items allowed

Are you able to identify concealed

Are DGR warning notices / posters

No. Questions Y N N/A Comments

Are procedures in place to prevent the

How do you inform the passengers about

How do you ensure that the passengers

How do you ensure that Operators

Are you performing a check of the

Will the identity of every passenger be

Do you crosscheck passenger and

Do you provide service for passengers

Do instructions regarding the carriage of