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Objective Questions and answers on Total

Quality Management (TQM)– Set 2
 July 23, 2015  admin

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Objective Questions and answers on Total Quality Management (TQM)– Set 2

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1-P-D-C-A stands for

a. Plan-Do-check-Act
b. Plan-Do-correct-Act
c. Proceed-Do-check-Act
d. Proceed-Do-correct-Act

(Ans:a)

2-What is ISO?

a. Indian organization for standard

b. Internal organization for standard
c. International organization for standard
d. None of the above

(Ans:c)

3-EMS stands for 

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Categories a. Environmental management system

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4-For Cpk (Process capability index) value of 1.33, the PPM is
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b. 63
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General Studies (133) 5-Match The Following

Management Studies (108)

A. Bureaucratic 1. Satisfy all customer need
Mathematics (1)
B. Leadership from top 2. Working together for excellence
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MCQ on Engineering Drawing (3) The correct order is

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machines (2) b. A-2, B-3, C-1, D-4
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C. Type of variation is due to 3. Cause & effect diagram
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MCQ on Mechanical engineering (15)

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The correct order is
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a. A-3, B-2, C-1, D-4
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c. A-2, B-3, C-1, D-4
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(2) (Ans:c)

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a. Step in activity
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8- Tally chart is

a. Process monitoring tool

b. Data collection tool
c. Process planning tool
d. None of the above

(Ans:b)

9-Diamond represents ________ while plotting flow chart.

a. Step in activity
b. Decision making
c. Direction of flow
d. None of the above

(Ans:b)

10-The role of management is to

a. provide Resources
b. define EMS
c. monitor the effectiveness of the system
d. All of the above

(Ans:d)

11-ISO emphasis on

a. Prevention
b. Inspection
c. Rejection
d. All of the above

(Ans:a)

12- ISO – 14001 gives stress on

a. Plan – Do -check -Act

b. Environmental protection
c. Prevention rather than detection
d. All of the above

(Ans:d)

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13- Service Assurance is

a. Confidence with customer


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5/6/2020 Objective Questions and answers on Total Quality Management (TQM)– Set 2 - Scholarexpress
b. Customer has trust
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d. All of the above
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14- Following is (are) the phase(s) of intervention

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a. Formulation stage
b. Maintenance stage
c. Implementation stage
d. All of the above

(Ans:d)

15- When cpk is less than one

a. Process is not capable

b. Process is stable
c. Process if highly capable
d. None of the above

(Ans:a)

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