Emily L.

Guzman
Mission, TX 78573 ▪ 956-445-6585 ▪ emilycavazos24@gmail.com

OBJECTIVE Seeking to grow in a position with South Texas College to assist students, faculty, and
staff through admission and enrollment procedures.

SUMMARY OF QUALIFICATIONS
 Over 6 years of excellent customer service
 Able to multitask and adapt in a fast pace environment
 Engages, interacts, and approaches people, along with speaking in large groups
 Provide customer service and support areas where needed (Call Center, Storage,
Front Desk)
 Computer efficient with using Microsoft Word, Excel, and PowerPoint

EDUCATION Associate of Arts in Business Administration December 2018

South Texas College – McAllen, TX
Bachelor of Applied Science in Organizational Leadership May 2020
Overall GPA: 3.46 out of 4.0

HONORS Dean’s List: Spring 2019 Semester

EXPERIENCE
Student Services Assistant/Tour Guide December 2018 - Present
South Texas College - McAllen, TX
 Provide call center support with inbound and outbound telemarketing
 Assists students through the admission and registration process
 Support with on campus/off campus College events
 Conduct campus tours, and guide students with group activities
 Represent the South Texas College brand and share college experiences to
prospective, new, and current students
 Efficient with College software such as Banner, TraxAdmin, and JagChat
Target Team Member November 2013 - May 2018
Target Corporation - Mission, TX
 Provided excellent customer service to ensure customer satisfaction
 Cross-trained in multiple departments (Backroom, Cosmetics, Softlines, Hardlines)
 Cash registered trained, and handled cash along with processing customer returns and
credit card payments
 Set up visual displays, followed planograms, and operated store equipment (Wave,
store PDA, and phone)
 Assisted leadership with team training on new seasonal hires

ACTIVITIES
 Student Ambassadors Club