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To create an online return label, user our self-service returns process.
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7/21/2019 Return Policy: Satisfaction Guaranteed | Foot Locker
Return/Exchange Department
Foot Locker
500 N 72nd Ave
Wausau, WI 54401
The time for your return to be processed and a refund or exchange to be provided is approximately 10-14 business days from
the date it was returned. You pay nothing up front.
We will deduct a $6.99 SmartLabel fee from your refund. The $6.99 charge will not be deducted for an exchange deemed as
defective merchandise.
You can use a single SmartLabel to return multiple products or products from different orders.
As part of our Fit Guarantee, we'll pay the standard shipping cost for any exchanged item.
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7/21/2019 Return Policy: Satisfaction Guaranteed | Foot Locker
Free exchange shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free
exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
Free return shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free
return policy excludes bulk orders and orders shipped directly from the manufacturer.
If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
The entire exchange order must ship to a single address.
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7/21/2019 Return Policy: Satisfaction Guaranteed | Foot Locker
Please bring your invoice, order con rmation, or shipping con rmation to the store for proper processing of your return or
exchange. We will exchange the item or give you full credit for the purchase price of the item.
If you are exchanging your item, we recommend that you phone the store(s) near you before returning your item to nd out the
availability of product since products, sizes, and colors may vary across different brands. If the item requested is not available,
you may still return your product at the store and reorder online. U.S. customers can nd a store near you by using the Store
Locator.
If you do not have a store near you, please follow the instructions above to return or exchange your item by mail. Exchanged
items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new
condition. Offer may be modi ed or terminated at any time. Other restrictions and exclusions may apply. Valid online, by
phone, or mail.
For any additional customer service questions, contact us at 1.800.991.6815.
Returns
Create a return label through our Self Service 24 hours a day, 7 days a week.
RETURN ITEM
Live Chat
Hours: 7 days a week. 8 AM-11 PM CT
CHAT NOW
Email
Internet Customer Service is available 24 hours a day, seven days a week.
CONTACT US
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7/21/2019 Return Policy: Satisfaction Guaranteed | Foot Locker
Phone
We are standing by 24 hours a day, 7 days a week!
Domestic Customers 800-991-6815
International Customers 715-261-9708
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