PERFECT BEDROOM SETUP-STATEROOMS-updated 12 12.pps

Perfect Bedroom set-up
Staterooms
Updated 12-12
HK Training
Perfect Bedroom set-up – Staterooms
Door/ Item/ Presentation
Privacy Please/Service
Please card (1)
 In Stateroom privacy
card holder behind the
main door
 Privacy side facing
front
HAL#30702132
Closet/ Item/ Presentation
Life Jackets
 Cleaned and sanitized

between each occupant
or on embarkation day
 In closet, on top shelf
folded neatly
 Straps tucked in the
back
 Check if it is complete
and has the correct
Stateroom number
Life Jackets
 Life jackets are placed in the
closets which have the
fluorescent sign on the closet
door
 If the closet does not have
enough space in the top shelf
then it is permitted to place the
lifejackets in the bottom of the
closet
 These signs glow in the dark
and help guest locate the life
jacket in case of a black out
Hangers set up are 5 men
& 5 ladies per closet
 Total of 30 hangers
 Male Hangers to the left
 Female hangers to the
right
 Female hangers clips set
apart and facing down
Remove and discard any broken hangers

Laundry/ dry cleaning

cloth bag (1)
 Fold and hang side

ways
 Behind the laundry list

and flyer
HAL#30372019
Laundry packages flyer
 Hanging over the

Laundry bag
 Behind the laundry list

Note the prices for the packages vary according to
the length of the cruise however the Stewards must
know all the prices for each voyage
Laundry/ ecofriendly
dry cleaning list (1)
 In front of folded
cloth bag
 Laundry list must be
neat and clean
HAL#30702181
Shoe shine basket
 Inside closet
 Placed on floor under
laundry list
 With liner inside
 Liner needs to be neat
and clean
Examine the basket for damage and
replace if necessary
On some ships with limited floor space
the Chief housekeeper will advise if it is
allowed to place this basket sideways HAL#30342208
HAL#30342207
Closet set up:

 In the closet with the
safe: safe unlocked
 Laundry bag
 Laundry list
 Shoe shine basket to
be positioned under
the laundry list.
Shelves
 After 3 closets are set
up with hangers
configure the remaining
closets with the shelves
in ‘down’ position
 Usually the one behind
the door
 Extra blankets, bed

runners and pillows to
placed in the bottom
of first closet by the
door
 Use the zippered
plastic storage bags
ZIPPERED BAG
HAL# 30342124
Thermostat/ Presentation
Thermostat
 Mid setting- intersection

of blue and red areas
 As per MOM H 1.0–A–3

Fuel Saving Initiatives
Dresser/ Item/ Presentation
Magnified Mirror
 Flush to the back of

the wall light off
 5x side facing out
 The label in the
bottom
T.V. remote control (1)

DVD remote control (1)
 Laying flat
 In front of the T.V. on
the shelf
If there is no space on the shelf
in front of the TV, the Chief
Housekeeper will advise location
on the dresser for the remotes.
This is usually directly under the
TV
Television
 Television set to safety
channel on embarkation day
only and not switched on,
before 11 AM
 Volume set to medium-low
 Television ‘off’ for the rest of
the cruise
Switch off TV on late
afternoon of embarkation
day if stateroom is
unoccupied
Tray with ice bucket
 On top of dresser
HAL# 30342136
HAL# 30342139
Ice Tongs
 In ice bucket lid

facing forward
 Or in the bracket
provided
HAL# 30342138
Bottle opener
 On the right side of

tray next to the ice
bucket
HAL# 30302156
Stateroom Beverage
Glasses (2)
 On top of Ice tray

 Face down, beside
ice bucket
HAL#30262032
Water bottle (1)

 On ice tray
 In front of Ice
bucket
 Tag on bottle
neck
 With picture side
of tag up
Ice “Full”
 Inside ice bucket

 Clean and clear
If stateroom is
unoccupied
Empty ice bucket and leave
cover open to air dry on
embarkation evening
NEW !
Hairdryer (1)
 In bag, inside top

drawer of dresser
 Clean and ‘Hair dryer’
letters visible and facing
the right way
 In the dresser cabinet
bottom where no
drawers are available
Some Vista ships have a fixed hairdryer

inside drawer or cabinet
HAL#30392397
HAL#30392399
Additional Glasses
In staterooms with minibar
the following glasses have
to be setup in the cabinet
below the dresser.
(2) Champagne glasses
(2) Tall wine glasses
(2) rock glass/tumbler HAL# 30262034
HAL# 30262035
HAL# 30262033
On ships with no storage space under the dresser the Chief

Housekeeper will instruct on the location to place these glasses
In staterooms without mini-bars, these glasses are not required
Chair or stool (1)
 At the dresser
 Centered and not
touching the edge of
dresser
 Stool may not be
used for any storage
purpose
Ships that do not have the stools anymore must have a chair
Both labels must be on the trashcan.

Report any trashcan with missing labels
Compass Book
 Standing against
mirror
 Behind safety rail
Cruise Atlas
 Standing against the
Compass book
 The Cruise consultant
may decide to change
this book with
appropriate book for
your sailing
Art Auction, shops and

other brochures

Spa brochure
The general rule is that the taller books stay in the back
and smaller in front and they need to be placed in
gradually increasing order
Greenhouse Spa
brochure

cruise planner book
Ship Flicks

other brochures
Stateroom Directory
 On top of dresser
 Flat in front of the

Compass book
Paperwork/
Stationary (3)
Item/ Presentation
Envelopes (3)
Postcards (3)
 Place the post cards on top
of the stationery along the
printed line
 Insert both the stationery
and postcard in the
envelope as shown again
along printed line of the
stationery
 Place entire set under the
directory such that the logo
and words ‘Holland
America Line’ of the
postcard is visible
Pen (1)
 Inserted in the
penholder loop of
the directory
 Logo facing up
Paper work/ Item/ Presentation
“Let us know” card (1)

 Placed on the bed at
turn down service
on the second night
of the cruise
HAL#30702376
Printed Matter
(For embarking guest)
 Place the Shorex ordering

form to the right of the
Stateroom Directory
 Shorex pink envelope is
placed over the Shorex
order form
Perfect Bedroom set-up – Staterooms NEW !
For occupied staterooms,

on evening of Embarkation
and rest of the cruise
 Place the stateroom directory
in front of the Cruise planner
and behind the safety rail
 This is to reduce damage to
the stateroom directory
 Holland America logo up
NEW !
For Occupied staterooms,

on evening of Embarkation
and rest of the cruise
 Place the stationery,

Envelopes and postcards in
front of the stateroom directory
Daily Program : Explorer
 At start of evening shift
daily program is placed in
the mailbox
 At time of servicing the
room, the ‘Daily Program’
is relocated on the bottom
right side of the bed
 No other items to be
inserted in the ‘Daily
Program’
Additional flyers :
 At start of evening shift
flyers are placed in the
mailbox
 At time of servicing the
room, the flyers are
relocated on the bottom
right side of the bed on
the left of the daily
program
Bed/ Presentation
Bed
 Beds should be made up

as per the Housekeeping
perfect bed making
training
 Check manifest to verify
bed configuration as per
MOM H-1.0-A-1
Bed Configuration for Embarkation
Bed/ Item/ Presentation
 Pillows (4) on Queen/ King

bed
 Pillow (2) on each twin bed
 Two per person
 Pillows must be centered on

each mattress
Please see perfect bed making training

Bed/ Item/ Presentation
Morning, day before

debarkation and for
Embarking guest
 Place luggage mats

on bed (2)
 On bed; at foot of bed,
use border of runner
as guideline
Night stand/ Item/ Presentation
Telephone
 On top of night table

 With cord neatly
wrapped around the
telephone
The telephone
speed dial
information card
 is neat/clean and
inserted in the
telephone slot
Tent card - Energy

Saving(1)
 On top of night table

 Next to the telephone
 Photo side facing
front
HAL#30702139
Bible (1)
 In top drawer of night

table
 Below telephone, in
the right corner
 Close drawer after
positioning Bible
Drawers
 Must be all closed at

embarkation and
after daily cleaning
 Ensure to push all
the way in
Gift Flowers
 On the coffee table

Item/ Location/ Presentation
Fancy pillows additional
 Place on sofa
 Against side cushions at
an angle
 Never on a corner but
always flat side down
 zipper down
 Equally split on two sides
 Some ships may even
have a bolster for the
sofa
Chair (1)
 Next to sofa/ bed

 Beside the coffee
table
Coffee table (1)
 In front of sofa
 If telescopic, in ‘up’
position
“From the Captain” Safety

and Environmental
booklet
 On top of coffee table

 Words facing the sofa
 With the emergency
contact information
directory inserted in the
back cover
HAL#30702352
Stainless steel Fruit Basket
(1)
 On coffee table
 Fruit card round in the
basket on Embarkation
day
 No plates, knives and
napkin set-up
Fruits are placed at
first turn down service,
only after selection is
made by Guest
HAL#30342099
See additional training
Fruit card
 In the basket on
Embarkation day
 If fruits not requested
until day 2, Transfer
card to dresser and
remove the fruit
basket from the
stateroom
HAL#30692029
(2) Plates - 16 cm
 Only after fruits are
delivered
 Placed besides fruit
basket
 Clean, logo at top if
applicable

Napkin white (2)
(with or without logo depending on your
supply)
 Only after fruits are

delivered
 If HAL logo napkin, top
side facing guest
 Clean, folded square,
on top of the plate
HAL#30422014
Knife (2)
 Inserted inside of
the top Napkin from
the right side
 Clean, knives blade
inside, logo showing

Bathrobes/ Presentation
SOE robes
 Placed on wooden
hangers
 Hanging inside room

on hooks
In staterooms with no hooks or no
space under the hooks, the Chief
Housekeeper will instruct on
alternate location for these
bathrobes
HAL#30432503
Bathrobes/ Presentation
SOE robe cards
 Placed on hangers with

one photo side up and
one writing side up with
robes
 Hanger with Photo side
card is placed on top
HAL#30702316
Walk-off mat/ Presentation
Walk off mat in case of

balcony
 Clean and placed just

inside the balcony
door
Mats are not placed in the balcony

as per our new directive to remove
combustible materials from the
balconies
Curtains/ Presentation
Curtains/Sheers
 Curtains opened, mid-

way of the window
 Sheers open to meet
the inside edge of the
window door frame,
not obstructing the
door
Bed/ sitting curtain
 Between bed and

sitting area
 Tied back
Pocket drape (1)
 Next to closet wall

 Pull out two pleats
Light/ Presentation
Entry and wall light
 In the “off” positions

Door/ Presentation
Stateroom door
 To be closed for
embarkation
Door/ Presentation
Stateroom Mail box
 Empty for embarking guest

on Embarkation day
 On other days all paper
work is initially placed in this
box (unless specifically
instructed to place directly in
the stateroom)
Paper work / Presentation
On regular days:
 After Stateroom is serviced
Stateroom Attendant is to
place all papers (flyers,
forms, questionnaires,
Times Digest etc) from the
mail box on the bed
 Place staggered as
shown in the picture

PERFECT BEDROOM SETUP-STATEROOMS-updated 12 12.pps

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PERFECT BEDROOM SETUP-STATEROOMS-updated 12 12.pps

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Perfect Bedroom set-up

 Cleaned and sanitized

Remove and discard any broken hangers

Laundry/ dry cleaning

 Fold and hang side

 Behind the laundry list

Laundry packages flyer

 Hanging over the

 Behind the laundry list

Closet set up:

 Extra blankets, bed

 Mid setting- intersection

 As per MOM H 1.0–A–3

 Flush to the back of

T.V. remote control (1)

Tray with ice bucket

 In ice bucket lid

 On the right side of

 On top of Ice tray

Water bottle (1)

 Inside ice bucket

 In bag, inside top

Some Vista ships have a fixed hairdryer

On ships with no storage space under the dresser the Chief

Both labels must be on the trashcan.

Art Auction, shops and

 Standing against the

 Standing against the

 Standing against the

 Flat in front of the

“Let us know” card (1)

 Place the Shorex ordering

For occupied staterooms,

For Occupied staterooms,

 Place the stationery,

 Beds should be made up

 Pillows (4) on Queen/ King

 Pillow (2) on each twin bed

 Two per person

 Pillows must be centered on

Please see perfect bed making training

Morning, day before

 Place luggage mats

 On top of night table

Tent card - Energy

 On top of night table

 In top drawer of night

 Must be all closed at

 On the coffee table

 Next to sofa/ bed

Coffee table (1)

“From the Captain” Safety

 On top of coffee table

See additional training

 Only after fruits are

See additional training

 Hanging inside room

SOE robe cards

 Placed on hangers with

See additional training

Walk off mat in case of

 Clean and placed just

Mats are not placed in the balcony

 Curtains opened, mid-