Beruflich Dokumente
Kultur Dokumente
Conflict Management
1. Most interpersonal and interdepartmental conflicts here arise as a result of striving
for higher performance. In analyzing and resolving these conflicts, the over-riding
consideration is high productivity.
2. Here, conflicts are usually avoided or smoothed over to maintain a friendly
atmosphere.
3. Arbitration or third-party intervention (usually performed by experienced or
senior people) is sought and used here.
4. In a conflict situation here, appeal is made to principles, organizational ideas, and
the larger goals of the organization.
5. Experts are consulted and their advice used in resolving conflicts here.
Culture Nurturing
1. New comers are taught how to behave with elders and superiors in this
organization
2. The employees are aware of “do’s and don’ts” in this organization
3. The incidents of how some employees suffered by not following widely accepted
practices in day to day working- are talked about frequently in this organization
4. Wide publicity is given among employees by the management regarding its values,
beliefs and philosophy
Customer Orientation
1. In this organization, customer complaints are immediately attended to
2. Everyone in this organization believes that customers are very important
3. Employees in this organization are very serious about implementing remedial
measures to bring down the number of customer complaints
4. Customer input directly influences our decisions.
Quality Orientation
1. Employees in this organization perform their work tasks as per laid down procedures
and standards
2. Here, employees believe that quality products/services can be produced by
implementing Quality standards like ISO 9000/CMM
3. This organization doesn’t have clear work instructions and standard to perform work*
4. Employees strongly believe here that it is very important to produce quality work for
the survival of the organization
Collaboration (Integration)
1. It is strongly believed here that employees should forget their personal difference and
work for achieving organizational goals and targets
2. Here, employees working in one department/group don’t like employees in other
department/group*
3. Employees here strongly believe that working together is important to achieve goals
and targets
4. Here, employees from one department/group are well received in another
department/group
5. While working, the employees who don’t co-operate with fellow employees are
encouraged here*
6. An employee can seek help and get the same from anyone in this organization
irrespective of department and work group
7. Generally, nobody refuses to work with anybody in this organization
Cooperation
1. Cooperation across different parts of the organization is actively encouraged
2. Whenever I have problem I take the help of others in my dept.
Communication
1. Clear communication channels are available to pass information to any level in this
organization (transparency)
2. Employees feel free to convey their views to any one at any level in this
organization
3. Most communication here is informal and friendly. It both arises from and
contributes to warm relations.
4. People can speak openly about each other’s shortcomings(openness)
5. Employees in this organization get the relevant information pertaining to them
without asking for it (information flow)
6. Whenever employees come to hear any rumors here, they try to get clarified before
acting on the same
7. After due consideration, those in authority here issue instructions and expect them
to be carried out. (Clear delegation of work)
8. People here ask for Information from those who are experts on the subjects.
9. Relevant Information is made available to all who need it and can use it for the
purpose of achieving high performance here.
10. People here communicate information, suggestions, and even criticism to others
out of concern for them.
11. Communication if often selective here; people usually give or hold back crucial
information as a form of control.
12. Decisions are usually made at the level where the best information is available.
13. Information is widely shared so that everyone can get the information he or she
needs when it's needed.
14.
Code of Conduct (Ethics) & Integrity
1. Elderly employees are highly respected in this organization
2. Strict discipline is in built in this organization and the employees are used to it
3. If the employees miss from work spot without valid reasons, it is not taken very
seriously by their bosses here*
4. Opinions given by seniors are valued very much in this organization
5. Employees come to work on time in this organization
6. There is an ethical code that guides our behavior and tells us right from wrong.
Employee Orientation
1. Employees in this organization feel that the management is interested in exploiting
them*
2. Prompt attention is given to employees’ grievances in this organization
3. Employees believe here that management shows genuine interest in solving their
problems
4. There is continuous investment in the skills of employees.
5. Organization takes an active role in the fulfillment of its member’s expectations.
6. This organization takes care of the people who work for it.
7. The "bench strength" (capability of people) is constantly improving.
8. The capabilities of people are viewed as an important source of competitive
advantage.
9. Problems often arise because we do not have the skills necessary to do the job.
10.
Role Clarity
1. Every employee knows the role and responsibilities of every other employee in this
organization
2. Employees here are very clear about the work expectations of their bosses
3. Employees are often confused about their roles to be played in this organization*
4. Employees know whom they have to approach incase they have problems/doubts in
their day to day working here
5. Employees are having clear understanding about their roles and responsibilities in this
organization
6. Job responsibilities are clearly defined for all the jobs in this organization
Rules (Policies & Practices)
1. Policies framed are fair in both procedural as well as distributive ways.
2. There is a characteristic management style and a distinct set of management practices.
Learning Environment, Adaptability & Stability
1. Our approach to do business is very consistent and predictable
2. We respond well to competitors and other changes in the business environment.
Senior management
Senior management sets high standards of excellence
. Senior management encourages collaboration across the organization Senior
management treats employees fairly
I believe senior management appreciates the work I do.
I trust the information I receive from senior management.
Direct supervisor
Work Processes
Communications
When I need help, I can ask others in my work group for suggestions or ideas
Interpersonal communication and relationships contribute to organizational performance.
Technology
The tools and technologies that I use help me to be efficient in completing my work.
My organization will promote from within before looking for employees externally
Co-workers relations:
When disagreements occur, they are addressed promptly in order to resolve them.
Culture/work environment:
Future Orientation
1. The organizations future plans are made known to the managerial staff to help them
develop their juniors and prepare them for future.
2. There is a clear strategy for the future
3. People understand what needs to be done to succeed in the long term
Action Orientation
1. Important strategic and operational decisions are quickly translated into action
2. Short-term thinking often comprises our long-term vision.
Performance Orientation
Here employees are competing directly with each other through their special knowledge
and talents.
Team Orientation
1. Team work is valued here and we believe that collectively out perform individuals.
2. Employees have a cool climate to coordinate with other members & synergize.
3. Each one of us clearly knows our part in a group task.
4. We feel involved when important decisions regarding group are taken
5. Team spirit is of high order in this organization
6. We can make a significant contribution to the success of our work unit.
Competency:
I find my job challenging
I can handle the size of my work load.
13. I find my organization giving me new opportunities to increase my skills.
14. management utilizes my skills effectively ( optimum utilization of skills)
3. To what extent do you feel personally responsible for the success or failure of the
organization?
4. How well do you understand the objective of your work unit?
Unity in Diversity
1. Employees feel that they are held together by an invisible force in this organization
2. The employees in this organization have common values and beliefs
3. The unity among employees can easily be broken in this organization*
4. Employees are loyal and trust each other irrespective of their caste background here
5. Employees in this organization practice secularism (belief that morality, education etc
should not be based on religion)
6. It is easy to coordinate projects across different parts of the organization.
7. Working with someone from another part of this organization is like working with
someone from a different organization
Creativity – Adaptability
1. The management does not hesitate to change old traditions for its survival and
progress
2. Employees believe that there is “always a better way of doing things” here
3. Employees who come out with new ideas are encouraged in this organization
4. While experimenting with new ideas, if output drops – it is not questioned
5. Changes are not resisted here if they are good for the organization
Technology: (tools, infrastructure,
I have adequate resources to perform my job effectively.
I am well equipped with the required tools and technology to do my job effectively.
QUESTIONS
Questionnaire on knowledge sharing:
(Awareness, intention, attitude, existence of know sharing)
Awareness:
Intention:
I wish to share my knowledge with my colleagues
Attitude:
I believe that shared knowledge can help other members in problem solving
I believe that the reciprocity among employees will motivate knowledge sharing.
We believe knowledge sharing is power rather than hoarding it.
Relative advantage: