Communication Skills

Code:ENGL-1119
Course Instructor: Ms Amna Ghulam Nabi

1
COMMUNICATION

(TOPIC 1)
 INTRODUCTION

Latin word : share, exchange

Two way process

Process to exchange meaning, facts, ideas,

opinion , information

Verbal : Written & Oral

Non-Verbal : signs & body language
 CYCLE OF COMMUNICATION
Feedback
travels to
sender

Sender Sender Receiver Receiver

has Channel carries message “understands”
encodes decodes
idea message message message

Possible additional
feedback to
receiver
 CHARACTERISTICS

Two way process : sending and receiving

Ever going process

Interpersonal, organizational

Dynamic process
 OBJECTIVES

INFORMAT • To give / send and receive information

ION

• To persuade the receiver

ACTION

• To build human relation

RELATION

• Order, instruction, request, report, direction

PURPOSE
 OBJECTIVES

SOLUTION
• To solve problem

EDUCATIO • To impart education and training

N

• To build human relation

RELATION

• Pleasure, happiness, enjoyment

PLEASURE
 BENEFITS

Personal
Professional
Organizational
Government
level
Countrywise
everywhere
 TYPES OF COMMUNICATION

•Verbal
•(Oral + Written)
TYPES
• Non-verbal
• (signs + body language)
 TYPES COMMUNICATION

FORMAL INFORMAL
(Oral) (Oral)

COMMUNICATION

PERSONAL PROFESSIONAL
(Written) (Written)
 ORAL COMMUNICATION

SPOKEN INTERPERSONAL

SIMPLE

FLEXIBLE LESS FOMAL

 WRITTEN COMMUNICATION

WRITTEN PERMANENT

FORMAL

DIFFICULT STRUCTURED
 METHODS OF WRITTEN
COMMUNICATION

MEMO
REPORT

LETTERS
APPLICATIONS

PUBLICATION
(NOTICE)
 METHODS OF ORAL
COMMUNICATION

ONE TO ONE

ONE TO MANY
GROUP

TECHNOLOGY

MASS
 ORAL VS WRITTEN

Feedback : immediate vs delayed

Length : shorter vs longer

Focus : personal vs official

Construction : simple vs complex

Record : no vs yes
 ELEMENTS OF COMMUNICATION
(5W & H)
Who: communicator

Whom : receiver

Why : reason

What : content

Where : place

how : method
 STYLES OF COMMUNICATION

Assertive or active

passive

aggressive

Active-aggressive

Passive-aggressive

Recognition and understanding styles