Administering Avaya Collaboration Services PDF

Administering Avaya Collaboration
Services
Release 6.6.2
NN10850-031
Issue 5
September 2016
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Contents
Chapter 1: Introduction............................................................................................................ 7
Purpose.................................................................................................................................. 7
Intended audience................................................................................................................... 7
Terminology............................................................................................................................ 7
Document changes since last issue.......................................................................................... 7
Related resources................................................................................................................... 8
Documentation.................................................................................................................. 8
Viewing Avaya Mentor videos............................................................................................. 8
Support............................................................................................................................ 9
Chapter 2: New in this release............................................................................................... 10
Chapter 3: Avaya Collaboration Services overview............................................................ 11
Avaya Collaboration Services features.................................................................................... 11
Support for Google and Office 365 applications................................................................. 13
System requirements and interoperability................................................................................ 14
Avaya Collaboration Services installation requirements...................................................... 14
Collaboration Services Outlook add-in Interoperability requirements.................................... 16
Chapter 4: Collaboration Services installation.................................................................... 17
Installation parameters........................................................................................................... 17
Extracting the MSI installer from the Avaya Collaboration Services exe file................................ 19
Installation options................................................................................................................. 20
Installing Avaya Collaboration Services on the desktop...................................................... 20
Installing Collaboration Services on multiple machines from a remote server........................ 21
Installing and uninstalling Collaboration Services in a virtualized application environment..... 22
Chapter 5: Collaboration Services configuration................................................................ 23
Smart Tags or Actions configuration........................................................................................ 23
Actions and Smart Tag limitations..................................................................................... 23
Enabling Smart Tags in Outlook 2007............................................................................... 24
Enabling Smart Tags in Microsoft Word, Excel, or PowerPoint in the Office 2007 suite......... 24
Enabling Actions in Outlook 2010 and later........................................................................ 25
Enabling Actions in Word, Excel, and PowerPoint 2010 and later........................................ 25
Activating Avaya Collaboration Services in the Microsoft Office suite................................... 26
Enabling Avaya Collaboration Services in web browsers.......................................................... 26
Activating Avaya Collaboration Services in Internet Explorer............................................... 27
Chapter 6: Collaboration Services administration.............................................................. 28
Uninstalling Collaboration Services from the Windows Control Panel......................................... 28
Uninstalling Collaboration Services through the Windows command console............................. 28
Upgrading Collaboration Services........................................................................................... 29
Upgrading Collaboration Services to support a new version of Microsoft Office.................... 29
Setting the debug log levels for Collaboration Services............................................................. 30
September 2016 Administering Avaya Collaboration Services 5

Comments on this document? infodev@avaya.com
Contents
Browser administration.......................................................................................................... 30

Disabling Collaboration Services in Google Chrome........................................................... 30
Blocking websites to stop highlighting telephone numbers.................................................. 31
Unblocking websites using the group policy....................................................................... 31
Chapter 7: Troubleshooting Collaboration Services........................................................... 32
Assembly loading fails during an upgrade................................................................................ 32
Avaya Collaboration Services installation fails.......................................................................... 32
Avaya Collaboration Services reminder does not display all Outlook reminders.......................... 33
Avaya Collaboration Services is unable to use Unified Communication clients............................ 33
Avaya Collaboration Services does not work in Google Chrome................................................ 34
Avaya Collaboration Services does not display Outlook presence............................................. 34
Collaboration Services highlights all the E.164 numbers and locally formatted telephone
numbers in the browser window.............................................................................................. 35
Click-to-call and click-to-IM are unavailable in the Outlook contact card..................................... 35
Conference bridge numbers are marked as normal telephone numbers..................................... 36
Invitation text is not removed from the meeting invitation.......................................................... 36
Log file uninstallation error..................................................................................................... 36
Meeting template does not appear in the meeting invitation...................................................... 37
Microsoft Internet Explorer changes the position of the contact card in a remote computer.......... 37
Nationally formatted numbers are not highlighted when Office 365 is running in Google
Chrome................................................................................................................................ 38
Numbers are not highlighted in the search results of web browsers........................................... 38
Number recognition does not work in Internet Explorer............................................................. 39
Outlook does not display the Join Conference and Host Conference menu options .................... 39
Outlook freezes when using the click-to-call feature on an email signature................................. 40
Outlook and Avaya Collaboration Services contact cards show different user capabilities............ 40
Outlook add-in fails to open .msg files..................................................................................... 40
Other email clients do not support reporting a problem in localized languages............................ 41
Unable to use Outlook IM and Presence functionality from Collaboration Services...................... 42
Unable to re-enable Avaya Collaboration Services in Google Chrome....................................... 42
Unable to close Microsoft Outlook when adding contacts from the global address book.............. 43
Unable to start a web collaboration session in a Citrix XenApp environment in Google Chrome... 43
Glossary................................................................................................................................... 45

Chapter 1: Introduction
Purpose
This document provides information about how to perform Avaya Collaboration Services
administration tasks including some troubleshooting procedures.
Intended audience
This document is intended for administrators who install, configure, upgrade, and troubleshoot the
Avaya Collaboration Services application.
Terminology
Product names
The following names are used to refer to the Avaya Collaboration Services application:
• Avaya Collaboration Services
• Collaboration Services
Application names
The following names are used to refer to the Collaboration Services Office and Browser applications
when one of these applications is called out separately:
• Collaboration Services Office and Browser applications
• Office and Browser applications
• Office and Browser Add-ins
Document changes since last issue

The following changes have been made to this document:
• Added information about blocking and unblocking websites.

Introduction
• Added information about uninstalling Collaboration Services through the Windows command
console.
• Updated troubleshooting chapter with a new section on opening .msg files.
• Added a procedure about extracting the MSI installer from the Collaboration Services .exe file.
Related resources
Documentation
You can download related documents from the Support website at http://support.avaya.com.
Title Use this document to: Audience

Administration
Administering Avaya Communicator Deploy, install, configure, upgrade, and System
for Microsoft Lync on Avaya Aura® troubleshoot Avaya Communicator for administrators and
Microsoft Lync. support personnel
Administering Avaya Communicator Perform server administration of Avaya System
for Android, iPad, iPhone, and Communicator for Android, iPad, iPhone, administrators and
Windows and Windows. support personnel
Using
Using Avaya Collaboration Services Understand the overview, installation, and
Enterprise users
feature usage information.
Using Avaya Communicator for Understand the overview, installation, and Enterprise users
Windows feature usage information.
Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one
of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos.

Related resources
- In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the website.
Note:
Videos are not available for all products.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

Chapter 2: New in this release
Avaya Collaboration Services Release 6.6 and 6.6.x service packs and feature packs include the
following new features and enhancements:
Compatibility updates
Avaya Collaboration Services now supports the following:
• Windows 8.1
• Mozilla Firefox
Instant messaging and presence enhancements
Instant messaging (IM) and presence have been enhanced to work on all Unified Communications
(UC) desktop clients that interwork with Avaya Collaboration Services.
Configurator moved to Avaya Communicator for Microsoft Lync product
The Configurator component is no longer part of Collaboration Services. The Configurator has been
rebranded to Avaya Communicator for Microsoft Lync Configurator.
New configuration parameters
A new configuration parameter has been added to enable or disable integration of Collaboration
Services IM with the Outlook contact card.

Chapter 3: Avaya Collaboration Services
overview
The Avaya Collaboration Services application provides click-to-call, click-to-IM, and click-to-join and
host conference functionality.
Click-to-call functionality is supported on:
• Microsoft Office applications, such as Word, Excel, PowerPoint, and Outlook.
• Web browsers, such as Google Chrome, Internet Explorer, and Mozilla Firefox.
Click-to-IM and click-to-join and host conference functionality are supported on Outlook and web
browsers. You can send IM from web browsers only if the presence status of a contact is known.
Avaya Collaboration Services interoperates with the following UC desktop clients:
• Avaya Communicator for Microsoft Lync
• Avaya Communicator for Windows
• Avaya one-X® Communicator
Note:
You must have only one UC desktop client installed on your computer at a time.
Related links
Avaya Collaboration Services features on page 11
Avaya Collaboration Services features

Click-to-join or host a conference
Using the Avaya Conference Configuration wizard, you can add, modify, and delete your bridge and
web conference details. Use click-to-join and host a conference to:
• Schedule a meeting with a contact from Outlook.
• Join or host a conference from a web browser or Outlook.
Click-to-call
You can make a voice or video call from a Microsoft Office application or web browser. Use Smart
Tags or Actions to detect phone numbers of a contact within Microsoft Office applications. You must

Avaya Collaboration Services overview
enable Smart Tags or Actions to use click-to-call in Microsoft Office applications, such as Word,
Excel, and PowerPoint.
Click-to-call or IM from a contact card
• From a contact card in Outlook, you can:
- View contact information.
- Make a voice or video call to a contact.
- View presence status and status messages.
- Send an instant message.
- Schedule a meeting.
Note:
You can also call a contact using Additional Actions in Outlook.
• From a contact card in a web browser, you can:
- Make a voice or video call to a contact.
- Schedule a meeting.
- Send an instant message.
- View presence.
- Access contact information.
- Create and send emails.
Other call options
Using the Avaya Collaboration Services Outlook add-on application, you can access the following
additional features:
• Forced Authorization Code (FAC) calling: You can call a number with the pound sign (#). You
can use this feature to dial a conference bridge number and passcode, such as
1866-123-1234 123456#. If the number starts with the pound sign (#), the system
processes the number as a Forced Authorization Code. If the pound sign (#) is before a
comma or at the end of the dial string, the system processes the string as a complete string.
• Extension calling: You can call a telephone number and extension. You can only use the
extension sign (x) in the telephone number. For example: +16135552000 X 1234.
• Conference calling: You can dial a conference call with the contacts in your Outlook client. For
example: 13035382200,123456#, 13035382200,123456,1234,
13035382200,123456,1234#.
Related links
Avaya Collaboration Services overview on page 11
Support for Google and Office 365 applications on page 13

Avaya Collaboration Services features
Support for Google and Office 365 applications

You can use Collaboration Services click-to-call, and click to join or host a conference functionality
within:
• Google applications, such as Gmail, Calendar, Sheets, Documents, Contacts, and Forms.
• Office 365 applications, such as Word, Excel, Outlook, Calendar, SharePoint, People, and
OneNote.
Figure 1: Support matrix for Google and Office 365 Applications

System requirements and interoperability
Avaya Collaboration Services installation requirements

System privileges Administrator
Software • Microsoft.NET Framework 3.5 and 4.0

prerequisites
• Microsoft Visual Studio 2010 Tools for Office Runtime x64 and x86
• Microsoft Visual C++ 2010 Service Pack 1 Runtime Libraries x86
When you install Avaya Collaboration Services for the first time, ensure
that all prerequisites are installed on your computer. If not, connect your
computer to the internet to automatically download all prerequisites,
except Microsoft.NET Framework 3.5 that must be downloaded manually.
Supported • Microsoft Windows 7

operating system
• Microsoft Windows 8.1
Ensure that the operating system is fully updated with all Microsoft
patches.
Supported browsers • Internet Explorer 8, 9, 10, and 11

• Firefox 17 ESR and later
• Google Chrome 27 and later
Supported versions • Office 2007

of Microsoft Office
• Office 2010
• Office 2013
Minimum disk 380 MB

space
Note:
Minimum 100 MB of disk space is required for installation.
Related links
VDI requirements on page 14
VDI requirements
The following table summarizes VDI product and server requirements. For detailed information
about VDI requirements, including Virtual Desktop versions, see https://support.avaya.com/
CompatibilityMatrix/Index.aspx.

System requirements and interoperability
Table 1: VDI requirements
Virtual Desktop versions Latest versions of Citrix Xen Desktop, Citrix Xen Applications, and VMWare
Horizon View
Virtual Desktop servers Windows 2008 R2 Enterprise for Citrix Xen Desktop, Citrix Xen
Applications, Microsoft Terminal Server, and VMWare Horizon View
VDI Communicator Version 2.0
The following table lists the VDI specifications for various types of resources:
Table 2: VDI specifications
Resource type Operating vCPU RAM per user RAM per Users per
system (in GB) system (in GB) virtual
machine
Xen Desktop Personal or Windows 7 2 2 N/A 1
Pooled desktop Windows 8.1 2 2 N/A 1
VMware Horizon Windows 7 2 2 N/A 1
Windows 8.1 2 2 N/A 1
XenApp - Hosted Apps or Windows 2008 8 N/A 24 12 to 18
Shared desktop R2
Windows 2012 8 N/A 24 12 to 18
Windows 2012 8 N/A 24 12 to 18
R2
Microsoft Terminal Server Windows 2008 8 N/A 24 12 to 18
Microsoft Remote R2
Desktop Services Windows 2012 8 N/A 24 12 to 18
Windows 2012 8 N/A 24 12 to 18
R2
Note:
• The recommended specifications are for a normal workload of an office-based user.
• With additional memory, you can add more users per virtual machine.
The following table summarizes the server specifications:
Table 3: Server and system memory specifications
Server type CPU System Hard Disk Drive Operation system

memory (in (in GB)
GB)
IBM BladeCenter HS22- Intel Xeon CPU 40 552 Windows 2012
[7870AC1] E5540 @ 2.53 GHz
Table continues…

Server type CPU System Hard Disk Drive Operation system

memory (in (in GB)
GB)
Dell R620 Intel Xeon CPU 80 900 XenServer 6.2
E5-2640 @ 2.50
GHz
Related links
Avaya Collaboration Services installation requirements on page 14
Collaboration Services Outlook add-in Interoperability

requirements
You can improve the overall performance of Outlook by removing the following Outlook add-ins:
• Avaya one-X® Communicator Outlook Integrator
• Avaya Aura® Conferencing Conference Manager
When deploying Collaboration Services with Avaya Communicator for Microsoft Lync and Avaya
Communicator for Windows, remove the following Outlook add-ins:
• Microsoft Office Communicator 2007
• Lync Meeting
You must also remove any other Outlook add-ins that you are not using.
Related links

Chapter 4: Collaboration Services
installation
Installation parameters
The following tables describe the main installation parameters for Collaboration Services:
Table 4: Installation parameters
Parameter Description
ENABLECUSTOMIMPROVIDERS Use this parameter to enable or disable integration of
Collaboration Services IM with the Outlook contact card. You
can set one of the following values:
• true to enable integration
• false to disable integration
The default value is false.
DISABLECCEREMINDERWINDOW Enter this parameter in the Command window to disable
Collaboration Services Reminder window in Outlook.
SILENTSHOWOPENAPPSDLG Enter this parameter in the Command window to start a silent
installation. During the installation, you receive a warning to
close applications, such as Internet Explorer.
The default value is true.
USELDAPCONFIGFROMREGISTRY Enter this parameter to configure a secondary Active Directory.
By default, Collaboration Services configures Active Directory
by using the domain that the user is logged in to.
ISCITRIX Enter this parameter in the Command window to install
Collaboration Services in a Citrix environment.
CONFIG Enter this parameter to apply custom configuration by providing
the custom configuration file name and file location to the
Collaboration Services installer.

Collaboration Services installation
These parameters are based on Install Shield. For more information about Install Shield, see http://
helpnet.installshield.com/.
The following table describes MSI parameters. The parameters can vary for .exe and .msi
deployments.
Table 5: Installation parameters for CollaborationServices.msi .
/x Enter this parameter in the Command window to uninstall
Collaboration Services. The complete command line must be
CollaborationServices.exe /x.
/s /v"/qn" Enter this parameter in the Command window to start a silent
installation. With this parameter, you can complete the
installation with applications such as Internet Explorer running
in the background. Collaboration Services appears the next
time you restart the application.
The complete command line must be
CollaborationServices.exe /s /x /v"/qn". When
you add /x to the command line, the system starts silent
uninstallation.
SILENTSHOWOPENAPPSDLG Enter this parameter in the Command window to start a silent
installation. With this parameter, you receive a warning to close
applications, such as Internet Explorer during the installation.
CollaborationServices.exe /s /
v"SILENTSHOWOPENAPPSDLG=TRUE /qn".
-ISCITRIX Enter this parameter in the Command window to install
Collaboration Services in a Citrix environment. The complete
command line must be CollaborationServices.exe /
v"ISCITRIX=TRUE".
ENABLECUSTOMIMPROVIDERS Use this parameter to enable or disable integration of
Collaboration Services IM with the Outlook contact card. You
can set one of the following values:
• true to enable integration
• false to disable integration
The complete command line to enable integration of IM with the
Outlook contact card must be
CollaborationServices.exe /
v"ENABLECUSTOMIMPROVIDERS=TRUE".
Note:
Use ENABLECUSTOMIMPROVIDERS instead of -
disableIMIntegration.
Table continues…

Extracting the MSI installer from the Avaya Collaboration Services exe file
DISABLECCEREMINDERWINDOW Enter this parameter in the Command window to disable the
Reminder window in Outlook.
v"DISABLECCEREMINDERWINDOW=TRUE".
USELDAPCONFIGFROMREGISTRY Enter this parameter to configure a secondary Active Directory.
By default, Collaboration Services configures Active Directory
by using the domain that the user is logged in to.
v"USELDAPCONFIGFROMREGISTRY=TRUE". You need not set
the default value as true or false. The default value is
false.
CONFIG Enter this parameter to apply custom configuration by providing
custom configuration file name and file location to Collaboration
Services installer. The complete command line must be
CollaborationServices.exe /v"CONFIG=\"C:
\testing\Default.Collaboration.config"".
Related links
Avaya Collaboration Services installation requirements on page 14
VDI requirements on page 14
Extracting the MSI installer from the Avaya Collaboration

Services exe file
About this task
Use this procedure to extract the MSI installer from the Avaya Collaboration Services .exe file
provided with Avaya one-X® Communicator.
Procedure
1. Open the Windows command console as an administrator.
2. In the Command window, type the path of the folder where the installation file is stored.
3. Run the following command:
Avaya one-X Communicator Suite.exe /stage_only
4. Press Enter on your keyboard.

5. Click Next when you see the Avaya one-X® Communicator – InstallShield Wizard.
6. Click Change .

7. Navigate to the staging location.

8. Click Install to stage or extract the installation package.
Avaya Collaboration Services is staged in the {2B664BD7-3F93-41D1-
BF4F-038553CC778B} folder.
9. Click Finish to exit the InstallShield Wizard.
10. To stage the Avaya Collaboration Services MSI, do the following:
a. In the Command window, type the staged folder path.
b. Run the following command:
CCE_<build number>.exe /stage_only
For example:
CCE_6.6.2.18.exe /stage_only
11. Press Enter on your keyboard.

12. Click Next when you see the Avaya Collaboration Services – InstallShield Wizard.
13. Repeat steps 6 on page 19 and 7 on page 20.
14. Click Install to stage or extract the installation package.
The CollaborationServices.exe file is staged in the {D9588C7B-1E2A-491C-B225-
CF85D90C264C} folder.
15. Double-click the CollaborationServices.exe file to extract the
CollaborationServices.msi file.
The CollaborationServices.msi file is extracted into the C:\ProgramData
\Downloaded Installations{1CFAC5C6-BF6B-4108-BD23-C2108E1CD156} folder.
Installation options
As an administrator, you can install Collaboration Services locally or using a command line. The
following procedures describe the different installation options.
Installing Avaya Collaboration Services on the desktop

Before you begin
Ensure that:
• You have the Avaya.CollaborationServices.Setup.exe or
Avaya.CollaborationServices.Installer.exe file.
• You have administration privileges.

Installation options
• Your system meets the hardware and software requirements. See Avaya Collaboration Service
installation requirements on page 14.
• You close the open web browsers and Microsoft Outlook running on your computer.
Procedure
1. Open the Avaya Collaboration Services folder, and navigate to the
Avaya.CollaborationServices.Setup.exe or
2. Double-click the setup.exe file and follow the instructions.
You can use the Avaya.CollaborationServices.Setup.exe -silent or
Avaya.CollaborationServices.Installer.exe -silent command to perform a
silent installation.
Next steps
• Enable the Office and Browser add-ins.
• If the Office add-in is deployed with Avaya Communicator for Microsoft Lync, disable the
Telephone (XML) feature in Microsoft Outlook. If you do not disable this feature, you will
receive a redundant Telephone Number menu option when using the click-to-call feature.
• If you are using IE 10 or 11 with Windows 8.1, disable Enhanced Protected Mode for Avaya
Collaboration Services to work.
• If you are using proxy internet connection, add the following sites to the white list in the settings
of proxy connection:
• http://download.microsoft.com/
• http://software77.net/
Installing Collaboration Services on multiple machines from a

remote server
Before you begin
Ensure that:
• Your system meets the hardware and software requirements. See Avaya Collaboration Service
installation requirements on page 14.
Procedure
1. Include all the output files other than the registry files (.reg) from the build.
2. Zip the files so that you can use the files in a software distribution system, such as Microsoft
System Center Configuration Manager (MSCCM).
3. Run the following command: Avaya.CollaborationServices.Setup.exe —silent or
Avaya.CollaborationServices.Installer.exe -silent.

Next steps
• Enable the Office and Browser add-ins.
• If the Office add-in is deployed with Avaya Communicator for Microsoft Lync, disable the
Telephone (XML) feature in Microsoft Outlook. If you do not disable this feature, you will
receive a redundant Telephone Number menu option when using the click-to-call feature.
• If you are using IE 10 or 11 with Windows 8.1, disable Enhanced Protected Mode for Avaya
Collaboration Services to work.
• If you are using proxy internet connection, add the following sites to the white list in the settings
of proxy connection:
• http://download.microsoft.com/
• http://software77.net/
Installing and uninstalling Collaboration Services in a virtualized

application environment
About this task
Use this procedure to install Avaya Collaboration Services in a Citrix or VDI environment. In a Citrix
environment, you can deploy up to 200 Collaboration Services instances.
Note:
Virtual applications support Internet Explorer or Google Chrome, not Mozilla Firefox.
Before you begin
Ensure that:
• You have administration privileges.
Procedure
1. Navigate to the folder where the Collaboration Services installation file is stored.
2. In the Command window:
a. Switch to the directory containing the Collaboration Services installation file.
b. Type Avaya.CollaborationServices.Setup.exe -ISCITRIX=true or
Avaya.CollaborationServices.Installer.exe -ISCITRIX=true.
c. (Optional) Type Avaya.CollaborationServices.Setup.exe -remove -
ISCITRIX=true or Avaya.CollaborationServices.Installer.exe -remove
-ISCITRIX=true to uninstall Collaboration Services.
3. To complete the installation, follow the instructions.
4. Restart your computer if prompted.

configuration
Smart Tags or Actions configuration

By enabling Smart Tags or Actions in your Microsoft Office applications, you can make calls from
Microsoft Office applications. Smart Tag is available in Microsoft Office 2007. Actions is available
in Microsoft Office 2010 and later.
Smart Tag and Actions only support dialing local and E.164 numbers and not conference numbers.
Smart Tag and Actions highlight conference numbers as normal numbers with out the passcode.
Smart Tag normalizes the number to the E.164 format based on the locale of the current text. For
example, if the locale of your Office document is UK, a local UK number that appears on the
document is marked, normalized into the E.164 format, and then presented in the Call menu item.
Related links
Actions and Smart Tag limitations on page 23
Enabling Smart Tags in Outlook 2007 on page 24
Enabling Smart Tags in Microsoft Word, Excel, or PowerPoint in the Office 2007 suite on page 24
Enabling Actions in Outlook 2010 and later on page 25
Enabling Actions in Word, Excel, and PowerPoint 2010 and later on page 25
Activating Avaya Collaboration Services in the Microsoft Office suite on page 26
Actions and Smart Tag limitations

Valid telephone numbers are not recognized in Microsoft PowerPoint
PowerPoint can pass numbers to the Smart Tag recognizer incorrectly. Even if the number is in the
correct E.164 format, Collaboration Services might not be able to read the phone number properly.
For example, if the number entered in PowerPoint is +8482010541, PowerPoint might send the
number to the Smart Tag recognizer as 8482010541. PowerPoint might append another country
code, such as +1 to the beginning of the number. Due to the absence of the plus sign (+),
Collaboration Services cannot recognize the phone number. Therefore, when you right-click the
phone number and select Additional Actions, Collaboration Services does not provide a Call
<number> option.

Collaboration Services configuration
To work around this issue, you must select the entire phone number with your mouse cursor. This
selection triggers Collaboration Services to recognize the phone number and provide the Call
<number> option in Additional Actions.
Related links
Smart Tags or Actions configuration on page 23
Enabling Smart Tags in Outlook 2007

Before you begin
• Install Avaya Collaboration Services on your computer.
• Open Outlook.
Procedure
1. On the File menu, click New > Mail Message.
2. Click the Microsoft Office button .
3. Click Editor Options.
4. In the left pane, click Proofing.
5. Click AutoCorrect Options , and then click the Smart Tags tab.
6. Select Label text with smart tags.
7. In the Recognizers area, ensure that Collaboration Services (Avaya Collaboration
Services) is selected.
8. Click OK.
9. In the left pane, click Advanced.
10. In the Display email content section, select Show smart tags.
11. Click OK.
Related links
Enabling Smart Tags in Microsoft Word, Excel, or PowerPoint in

the Office 2007 suite
Before you begin
• Open a Microsoft Office application, such as Word, Excel, or PowerPoint.
Procedure
1. In Word, click the Microsoft Office button .

Smart Tags or Actions configuration
2. Click Options.
3. In the left pane, click Add-Ins.
4. In the Manage field, click Smart Tags, and then click Go.
5. In the Auto Correct window, select Label text with smart tags.
6. In the Recognizers area, ensure that Collaboration Services (Avaya Collaboration
7. Click OK.
Related links
Enabling Actions in Outlook 2010 and later

Before you begin
• Open Outlook.
Procedure
1. On the Outlook ribbon, click File > Options.
2. In the Outlook Options window, click the Mail tab, and then click Editor Options.
3. In the Editor Options window, click AutoCorrect Options.
4. In the AutoCorrect window, click the Actions tab, and then select Enable additional actions
in the right-click menu.
5. In the Available actions area, ensure that Collaboration Services (Avaya Collaboration
6. Click OK.
Related links
Enabling Actions in Word, Excel, and PowerPoint 2010 and later

Before you begin
• Open a Microsoft Office application, such as Word, Excel, or PowerPoint.
Procedure
1. On the Word ribbon, click File > Options.
2. In the Word Options window, click the Proofing tab, and then click AutoCorrect Options.

Collaboration Services configuration
3. In the AutoCorrect window, click the Actions tab, and then select Enable additional actions
in the right-click menu.
4. In the Available actions area, ensure that Collaboration Services (Avaya Collaboration
5. Click OK.
Related links
Activating Avaya Collaboration Services in the Microsoft Office

suite
About this task
Use this procedure to enable Avaya Collaboration Services in all Microsoft Office applications at a
time.
Before you begin
Open a Microsoft Office application, such as Word, Excel, or PowerPoint.
Procedure
1. In Word, click the text in the Security Warning message.
2. In the Information window, in the Security Warning area, click Enable Content >
Advanced Options.
3. In the Microsoft Office Security Options window, select Enable all code published by this
publisher.
4. Click OK.
Collaboration Services is now available in the Microsoft Office suite.
Enabling Avaya Collaboration Services in web browsers

About this task
Use this procedure to enable Collaboration Services in IE and Firefox. Collaboration Services is
automatically enabled when you install Collaboration Services on a computer running Google
Chrome.
By enabling the Collaboration Services Browser add-in, you can make calls from webpages in
Google Chrome, Firefox, and Internet Explorer. For more information about managing add-ins in
different browsers, see the following:
• For Internet Explorer: https://support.microsoft.com/kb/883256/EN-US?wa=wsignin1.0.
• For Firefox: http://kb.mozillazine.org/Uninstalling_extensions#Windows_Registry_extension.

Enabling Avaya Collaboration Services in web browsers
• For Google Chrome: http://www.chromium.org/administrators/policy-list-3#Extensions.

Before you begin
Install the following:
• Collaboration Services
• One or more supported web browsers: Internet Explorer (IE), Mozilla Firefox, and Google
Chrome
Procedure
Do the following in the appropriate web browser:
• In IE, right-click the toolbar and select Avaya Collaboration Services.
• In Firefox, in the Add-ons Manager tab, select Avaya Collaboration Services.
Related links
Activating Avaya Collaboration Services in Internet Explorer on page 27
Activating Avaya Collaboration Services in Internet Explorer

About this task
You might need to update some settings in Internet Explorer for Collaboration Services to work. For
security reasons, some enterprises disable third-party extensions in IE, and this setting must be
enabled in IE to display the Collaboration Services add-in.
Procedure
1. Open Internet Explorer.
2. Click Tools > Internet Options.
3. Click the Advanced tab.
4. In the Browsing area:
a. Select Enable third-party browser extensions.
b. Ensure that the Enable Enhanced Protected Mode check box is cleared if you are
using Windows 8.
By disabling Enable Enhanced Protected Mode feature, the system correctly
highlights the phone numbers in IE with Collaboration Services.
5. Click Apply, and then click OK.
The next time you open IE, ensure that Collaboration Services is visible and functioning.

administration
Uninstalling Collaboration Services from the Windows

Control Panel
Procedure
1. On the Windows Start menu, click Settings > Control Panel > Uninstall a program.
2. In the Uninstall or change a program window, right-click Avaya Collaboration Services,
and then click Uninstall/Change.
3. Click Yes at the command prompt.
4. Check the files after uninstallation.
5. (Optional) Delete the files manually from C:\Program Files (x86)\Avaya
\Collaboration Services or C:\Program Files\Avaya\Collaboration
Services.
Uninstalling Collaboration Services through the Windows

command console
Before you begin
• Ensure that you have administration privileges on the Windows computer.
• Ensure that you have the same version of the
Avaya.CollaborationServices.Setup.exe or
Avaya.CollaborationServices.Installer.exe file that was used to install
Collaboration Services.
• Close the open web browsers and Office applications running on your computer.
Procedure
1. Open the Windows command console.
2. Navigate to the Avaya.CollaborationServices.Setup.exe or

Upgrading Collaboration Services
3. Type Avaya.CollaborationServices.Setup.exe –remove or

Avaya.CollaborationServices.Installer.exe –remove.
4. (Optional) Type Avaya.CollaborationServices.Setup.exe –remove -silent or
Avaya.CollaborationServices.Installer.exe -remove -silent to perform a
silent uninstallation.
5. Press Enter.
Upgrading Collaboration Services

Procedure
1. Close any instance of an application that is running Collaboration Services.
2. Install the new version of Collaboration Services.
Related links
Upgrading Collaboration Services to support a new version of Microsoft Office on page 29
Uninstalling Collaboration Services from the Windows Control Panel on page 28
Upgrading Collaboration Services to support a new version of

Microsoft Office
About this task
Use this procedure to update Collaboration Services after upgrading to a new version of Microsoft
Office.
Procedure
1. Uninstall the earlier version of Microsoft Office.
2. Uninstall Collaboration Services.
3. Install and configure the new version of Microsoft Office.
4. Install the new version of Collaboration Services.
Related links
Upgrading Collaboration Services on page 29
Uninstalling Collaboration Services from the Windows Control Panel on page 28

Collaboration Services administration
Setting the debug log levels for Collaboration Services

About this task
You can set the debug log level and gather the debug log information for Collaboration Services.
Procedure
1. To enable the diagnostic logging option, on the System tray, right-click Avaya Collaboration
Services, and then click Settings.
2. In the Settings window, click About, and then select Enable diagnostic logging.
3. Click Save.
Browser administration
The following sections describe the changes that you can make to the Collaboration Services
Browser Add-in anytime.
Disabling Collaboration Services in Google Chrome

About this task
You cannot disable the Collaboration Services add-in in Google Chrome by changing the settings on
the Chrome extension page. You must use a .bat file.
Before you begin
Ensure that you have administration privileges.
Procedure
1. Close all the open Google Chrome web browser sessions.
2. Open the Command window as an administrator.
3. Navigate to the Collaboration Services folder, and in the Command window:
a. Enter the file path.
b. Run the following command:
UninstallChromeExtension.bat
Collaboration Services is disabled in Google Chrome.

Browser administration
Blocking websites to stop highlighting telephone numbers

About this task
You can block a website using a group policy. The Administrator has disabled the following site(s)
list in the Browser Add-in General tab displays blocked websites with a red icon. Collaboration
Services does not highlight telephone numbers on blocked websites.
Procedure
1. In the Windows registry, update the group policy as follows:
• For 64–bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVAYA
\Collaboration\BlockedHost
• For 32–bit: HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Collaboration
\BlockedHost
2. Create a new value name with the REG_SZ type.
3. In Value name, type the site address.
4. In Value data, type Blocked.
Next steps
Restart Collaboration Services.
Unblocking websites using the group policy

About this task
Using the group policy, you can unblock websites. Collaboration Services highlights telephone
numbers on websites that are unblocked.
Procedure
1. In the Windows registry, update the group policy as follows:
• For 64–bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVAYA
\Collaboration\BlockedHost
• For 32–bit: HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Collaboration
\BlockedHost
2. Remove the site address (value name) that you want to unblock.
Next steps
Restart Collaboration Services.

Chapter 7: Troubleshooting Collaboration
Services
Assembly loading fails during an upgrade

Condition
When you upgrade from Release 6.2.2 to Release 6.3 or later, you might encounter a log4net
assembly loading failure. If this occurs, the upgrade fails.
Cause
The Release 6.2.2 assemblies are not cleaned.
Solution
1. Download the log4net file from http://archive.apache.org/dist/logging/log4net/binaries/
log4net-1.2.11-bin-newkey.zip.
2. Extract the archive.
3. Navigate to log4net.dll in \log4net-1.2.11\bin\net\2.0\release\.
4. Install this assembly to the Global Assembly Cache (GAC).
For more information about installing to the GAC, see http://msdn.microsoft.com/en-us/
library/dkkx7f79(v=vs.100).aspx.
You can see the successful installation when you run the installer for the new version of
Avaya Collaboration Services.
Avaya Collaboration Services installation fails

Condition
Avaya Collaboration Services installation fails if:
• You do not have the prerequisites installed on your computer.
• The version of your Microsoft Visual Studio 2010 Tools for Office Runtime x64 is 10.0.31007.
Cause
• Your computer is not connected to the internet to download or upgrade the prerequisites for
installing Avaya Collaboration Services.

Avaya Collaboration Services reminder does not display all Outlook reminders
• The system fails to upgrade Microsoft Visual Studio 2010 Tools to the required version.
Solution
1. Connect to the internet.
2. Do one of the following:
• Uninstall Microsoft Visual Studio 2010 Tools for Office Runtime x64.
• Upgrade Microsoft Visual Studio 2010 Tools for Office Runtime x64 to the required
version.
3. Run Avaya Collaboration Services installer.
Avaya Collaboration Services reminder does not display

all Outlook reminders
Condition
In Microsoft Office Outlook 2010, the Avaya Collaboration Services Reminder window does not
display all reminders from the Outlook Reminder window.
Cause
The Microsoft Office Outlook interoperability call is unsuccessful and Avaya Collaboration Services
fails to get the meeting details from the Outlook reminder.
Solution
Workaround is unavailable.
Avaya Collaboration Services is unable to use Unified

Communication clients
Condition
Avaya Collaboration Services is unable to use Unified Communication clients. For example, if you
run a UC client as an administrator and Avaya Collaboration Services as a nonadministrator, you do
not get the following features from Avaya Collaboration Services:
• IM
• Voice call
• Video call
• Conference call
Cause
Avaya Collaboration Services internally communicates with the user interface of the UC clients. For
this communication, the applications must have the same level of security mechanism. When the

Troubleshooting Collaboration Services
applications have different privileges, the operating system does not enable communication
between the applications.
Solution
Start both the UC client and Avaya Collaboration Services with the same privilege, either as an
administrator or a nonadministrator.
Avaya Collaboration Services does not work in Google

Chrome
Condition
When Google Chrome is running in a proxy environment, Collaboration Services does not work in
Google Chrome.
Cause
The bypass proxy option is disabled for local addresses.
Solution
1. In Google Chrome, click Settings.
2. On the Settings page, click Show advanced settings.
3. In the Network area, click Change proxy settings.
4. In the Internet Properties window, click LAN settings.
5. In the LAN Settings window, select Bypass proxy server for local addresses and click
OK.
Avaya Collaboration Services does not display Outlook

presence
Condition
Avaya Collaboration Services does not display Outlook presence when you change the network
connection.
Cause
When you start the computer, Avaya Collaboration Services retrieves the details of the network to
which you log in. If you connect to a different network, Avaya Collaboration Services does not get
any notification about the change in the network. Therefore, Avaya Collaboration Services cannot
display Outlook presence.

Collaboration Services highlights all the E.164 numbers and locally formatted telephone numbers in the browser window
Solution
1. Restart Avaya Collaboration Services.
2. After establishing the connection to the new network, restart Outlook and Avaya Lync add-in.
Outlook displays the presence of contacts.
Collaboration Services highlights all the E.164 numbers

and locally formatted telephone numbers in the browser
window
Condition
The Collaboration Services plug-in for browsers highlights all numbers in the browser window that
are in the E.164 format or the country-specific format. All numbers are highlighted even if the
numbers are not telephone numbers.
Cause
Unknown
Solution
Click-to-call and click-to-IM are unavailable in the Outlook

contact card
Condition
When the Microsoft Lync client is uninstalled after you install Collaboration Services, you might be
unable to:
• View the presence status of a contact.
• Access the click-to-call and click-to-IM capabilities from your Outlook contact card.
Cause
Microsoft Lync and Collaboration Services share a common Avaya UCA Type Library. The
UCOfficeIntegration Library might get unregistered if Lync is uninstalled.
Solution
Reregister the Avaya UCA Type Library to work without the Lync client.
1. Uninstall Collaboration Services and the Avaya UCA Type Library.
2. Reinstall Collaboration Services.

Conference bridge numbers are marked as normal

telephone numbers
Condition
When Google Chrome or Internet Explorer (IE) is used to edit a page or send a message or
document by email, Avaya Collaboration Services cannot distinguish between conference bridge
numbers and normal telephone numbers. Therefore, conference bridge numbers are marked as
normal telephone numbers. This issue only occurs when you are editing in the browser, not when
you are reading in the browser.
Cause
Unknown
Solution
Invitation text is not removed from the meeting invitation

Condition
On a 32–bit Windows 7, in Outlook 2007, you might be unable to remove the conference details
from the meeting invitation using the Remove Conference Details button.
Cause
Unknown
Solution
Delete the invitation text from the meeting invitation manually.
Log file uninstallation error

Condition
When you uninstall Collaboration Services from Windows Control Panel, the system displays the
following error message:
Error opening installation log file. Verify that the specified location
exists and is writable.
Cause
This issue occurs when Windows Installer Logging is enabled, but the Windows Installer engine
cannot write the uninstallation log file correctly. For more information, see http://
support.microsoft.com/kb/2564571/en-us.

Meeting template does not appear in the meeting invitation
Solution
Stop and restart the Explorer.exe process using Task Manager.
Meeting template does not appear in the meeting invitation

Condition
In Outlook 2013, outgoing meeting invitations do not contain conference details when you add a
meeting template using the Add Conference Details option. You are unable to:
• Access the regional bridge number to join the conference call.
• Join the conference call from your mobile device.
Cause
Known limitation with the Microsoft Office suite.
Solution
Repair the Microsoft Office suite in Windows Control Panel or do one of the following:
• Join the conference call by:
- Using the conference details in the Location field.
- Using the conference details in the Reminder window.
- Clicking Host Conference.
• Join the conference by dialing the bridge number manually if you are not using Avaya
Collaboration Services.
Note:
Ensure that the meeting organizer adds the regional access number to the invitation
manually.
Microsoft Internet Explorer changes the position of the

contact card in a remote computer
Condition
When you connect to a remote computer from the client computer, Internet Explorer in the remote
computer displays the browser contact card. If the screen resolutions of the client computer and the
remote computer are different, the position of the browser contact card in Internet Explorer might
change.
Cause
The client computer does not get the coordinates of the mouse pointer on the remote computer.

Solution
Nationally formatted numbers are not highlighted when

Office 365 is running in Google Chrome
Condition
The default locale for Office 365 is the United States. If you override the locale to another country
when running Office 365 in Google Chrome, and then try to edit the Office 365 document, national
numbers for the new locale are not highlighted. Instead, the default U.S. numbers continue to be
highlighted.
Cause
This issue occurs because the internal URL for Office 365 is automatically redirected when a
document is edited in Google Chrome.
Solution
Workaround is unavailable for this issue in Google Chrome.
Google Chrome only highlights nationally formatted numbers for a new locale if you do not switch to
Edit mode. This issue does not occur when you edit an Office 365 document in Internet Explorer
(IE).
Numbers are not highlighted in the search results of web

browsers
Condition
When you search for an E.164 number in Internet Explorer, Mozilla Firefox, or Google Chrome,
Collaboration Services does not highlight some numbers in the search result.
Cause
Collaboration Services does not recognize numbers if HTML tags are embedded within the number.
Solution

Number recognition does not work in Internet Explorer
Number recognition does not work in Internet Explorer

Condition
When a webpage takes more than three seconds to load in Internet Explorer, Avaya Collaboration
Services does not mark the numbers on the webpage. For example, when you open Avaya contact
pages, http://www.avaya.com/usa/contacts, in Internet Explorer, Avaya Collaboration Services does
not mark the numbers on the webpage. But when you open this page in Google Chrome, Avaya
Collaboration Services marks the numbers on the webpage.
Cause
When the webpage takes more than three seconds to load, Avaya Collaboration Services stops
parsing and does not mark any number.
Solution
1. Increase the timeout period by changing the value of ParserTimeout in the registry at the
following locations:
• For a 64–bit Windows operating system: HKEY_LOCAL_MACHINE\SOFTWARE
\Wow6432Node\Avaya\Collaboration\<version installed on machine>
• For a 32–bit Windows operating system: HKEY_LOCAL_MACHINE\SOFTWARE\Avaya
\Collaboration\<version installed>
2. Type the version in the format: vX.X.X.
3. Set the ParserTimeout value to more than 3 seconds and less than 30 seconds.
Outlook does not display the Join Conference and Host

Conference menu options
Condition
You do not see the Join Conference or Host Conference button when you open an Outlook
meeting invitation.
Cause
The conference bridge number and web conference details are not correctly formatted in the
meeting invitation according to Collaboration Services standards.
Solution
1. Delete the meeting occurrence or series in your Outlook calendar.
2. Ask the meeting organizer to resend the meeting invitation with the conference details
correctly formatted.

Outlook freezes when using the click-to-call feature on an

email signature
Condition
When you click a telephone number on an Outlook signature to make a call with Avaya
Collaboration Services, Outlook freezes for approximately three minutes before the call starts.
Outlook does not freeze when you use click-to-call with a phone number in the body of the email.
Cause
The issue occurs when Instant Messaging Contacts is enabled in Outlook.
Solution
1. In Microsoft Outlook, on the File menu, click the Options tab.
2. In the Outlook Options window, click Mail > Editor Options.
3. In the Editor Options window, click AutoCorrect Options.
4. In the AutoCorrect window, click the Actions tab, and then clear Instant Messaging
Contacts.
Outlook and Avaya Collaboration Services contact cards

show different user capabilities
Condition
Different user capabilities are enabled in the Avaya Collaboration Services contact card and the
Outlook contact card. For example, video might be enabled in the Avaya Collaboration Services
contact card, but disabled in the Outlook contact card.
Cause
The Avaya Collaboration Services contact card uses the information in the UC client to determine
the capabilities for the user. The Outlook contact card uses a different algorithm.
Solution
Outlook add-in fails to open .msg files

Condition
After you enable Collaboration Services in Outlook, you can only open copies of saved Outlook
email message (.msg) files once. If you immediately try to reopen the copied email message files,

Other email clients do not support reporting a problem in localized languages
you might receive the following error: Cannot open file. The file may not exist, you
may not have permission to open it, or it may be open in another program.
This limitation does not prevent you from opening email messages directly in Outlook. You can open
email messages in Outlook as many times as you want.
Cause
This issue occurs due to a Microsoft API malfunction.
Solution
Do one of the following:
• Wait for three to five minutes before you try to reopen message files.
• Disable the Collaboration Services Reminder window by setting the HKEY_LOCAL_MACHINE
\SOFTWARE\Avaya\Collaboration\<version> DisableCCEReminderWindow registry
value to 1.
Note:
- You can set the registry value when installing Collaboration Services using the
DISABLECCEREMINDERWINDOW parameter.
- After setting the registry value, you can use the click-to-join conference functionality from
the Collaboration Services Appointment window, but not from the Reminder window.
Other email clients do not support reporting a problem in

localized languages
Condition
You cannot report a problem in localized languages when you use other email clients, except
Outlook. Other email clients such as Hotmail support only the English language. You can report a
problem by using the Report a problem button in the About tab of Avaya Collaboration Services.
Outlook opens an email with the text in the selected language.
Cause
Only the Outlook email client supports localized languages.
Solution

Unable to use Outlook IM and Presence functionality from

Collaboration Services
Condition
You cannot use Outlook Presence and IM functionality from Collaboration Services, but only from
the Lync 2010 or 2013 client. This issue occurs when you modify Collaboration Services Presence
and IM setting for Outlook.
Cause
The DefaultIMApp value is incorrectly set.
Solution
1. Close Outlook.
2. Start the registry editor on your computer.
3. Navigate to HKEY_CURRENT_USER > Software > IM Providers.
4. Modify the DefaultIMApp value as appropriate.
• To disable the Collaboration Services Presence and IM functionality and set it to Lync
2010, set the value to Communicator.
• To disable the Collaboration Services Presence and IM functionality and set it to Lync
2013, set the value to Lync.
• To enable the Collaboration Services Presence and IM functionality, set the value to
CollaborationService.
5. Restart Outlook.
Unable to re-enable Avaya Collaboration Services in

Google Chrome
Condition
After removing the Collaboration Services add-in from Google Chrome, the add-in cannot be re-
enabled even after reinstalling Collaboration Services.
Important:
When Avaya one-X® Communicator Windows users upgrade to the latest version of Avaya
Collaboration Services, the users might be unable to see the Avaya Collaboration Services add-
in in Google Chrome.
Cause
Unknown

Unable to close Microsoft Outlook when adding contacts from the global address book
Solution
Do one of the following:
• If you remove the Avaya Collaboration Services add-in from Google Chrome, you must uninstall
and then reinstall the Google Chrome browser.
• If you did not remove the Avaya Collaboration Services add-in from Google Chrome, you must
disable the add-in from Google Chrome instead of removing Avaya Collaboration Services.
Unable to close Microsoft Outlook when adding contacts

from the global address book
Condition
You can add contacts from the global address book to your Microsoft Outlook contacts. But when
you close Outlook after adding the contacts, the system does not close Microsoft Outlook.
Cause
Unknown
Solution
1. Disable the Avaya Collaboration Services Outlook add-on.
2. Close Microsoft Outlook.
3. Restart Microsoft Outlook.
4. Enable the Avaya Collaboration Services Outlook add-on.
Related links
Installing Avaya Collaboration Services on the desktop on page 20
Unable to start a web collaboration session in a Citrix

XenApp environment in Google Chrome
Condition
In a Citrix XenApp environment, the web collaboration link does not open in Google Chrome when
you start the web collaboration session using Collaboration Services from:
• The Avaya Communicator for Microsoft Lync client
• The Outlook Meeting Invitation window
• The Reminder window
The Google Chrome browser opens, but you are not automatically directed to the web collaboration
session as expected.

Cause
Unknwon
Solution
Before starting a web collaboration session from Outlook or Avaya Communicator for Microsoft
Lync, ensure that the Google Chrome browser is open on your computer.

Glossary
Add-in A software component that adds a specific feature to an existing software

application.
Conference The process of conducting a meeting between two or more people through
the use of telecommunication circuits and equipment. For example, audio
conferencing or teleconferencing.
Virtual Desktop A desktop-oriented service that hosts user desktop environments on remote
Infrastructure (VDI) servers.

Index
Special Characters G
.msg files ..............................................................................40 group policy ......................................................................... 31
A H
activating highlight
Microsoft Office suite .................................................... 26 telephone numbers .......................................................31
administration ...................................................................... 30
I
B
installation parameters .........................................................17
blocking installation requirements ......................................................14
websites installing
webpages .............................................................. 31 desktop ......................................................................... 20
browser ................................................................................ 30 multiple machines .........................................................21
installing and uninstalling
virtualized application environment .............................. 22
C interoperability requirements ............................................... 16
configuration
actions L
smart tags ..............................................................23
limitations
Actions and Smart Tags ............................................... 23
D
debug log levels M
setting ........................................................................... 30
documentation ....................................................................... 8 meeting ................................................................................ 37
document changes ................................................................ 7 meeting invitation .................................................................37
meeting template ................................................................. 37
E
N
enabling
Actions ..........................................................................25 new version ..........................................................................29
later ...............................................................................25
Office 2007 suite ...........................................................24
Outlook 2010 and later ................................................. 25
O
Smart Tags ................................................................... 24 options
web browsers ............................................................... 26 installation .....................................................................20
extracting Outlook add-in
exe ................................................................................19 fails ............................................................................... 40
MSI ............................................................................... 19 open ..............................................................................40
outlook freezes .................................................................... 40
F overview
Avaya Collaboration Services .......................................11
features
Avaya Collaboration Services .......................................11
file ........................................................................................ 19
R
remote server .......................................................................21
requirements
VDI ................................................................................14

Index
S
setting
debug log levels ............................................................30
stop ...................................................................................... 31
support .............................................................................9, 29
support matrix
Google .......................................................................... 13
Office 365 ..................................................................... 13
T
terminology ............................................................................ 7
troubleshooting .................................................................... 40
U
unblocking
websites
webpages .............................................................. 31
uninstalling
Windows Control Panel ................................................ 28
Uninstalling
Collaboration Services ..................................................28
upgrading .............................................................................29
V
videos .................................................................................... 8
W
Windows command console ................................................ 28


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Administering Avaya Collaboration

September 2016 Administering Avaya Collaboration Services 5

Browser administration.......................................................................................................... 30

September 2016 Administering Avaya Collaboration Services 6

Document changes since last issue

September 2016 Administering Avaya Collaboration Services 7

Title Use this document to: Audience

Viewing Avaya Mentor videos

September 2016 Administering Avaya Collaboration Services 8

September 2016 Administering Avaya Collaboration Services 9

September 2016 Administering Avaya Collaboration Services 10

Avaya Collaboration Services features

September 2016 Administering Avaya Collaboration Services 11

September 2016 Administering Avaya Collaboration Services 12

Support for Google and Office 365 applications

Figure 1: Support matrix for Google and Office 365 Applications

September 2016 Administering Avaya Collaboration Services 13

System requirements and interoperability

Avaya Collaboration Services installation requirements

Software • Microsoft.NET Framework 3.5 and 4.0

Supported • Microsoft Windows 7

Supported browsers • Internet Explorer 8, 9, 10, and 11

Supported versions • Office 2007

Minimum disk 380 MB

September 2016 Administering Avaya Collaboration Services 14

Table 1: VDI requirements

Server type CPU System Hard Disk Drive Operation system

September 2016 Administering Avaya Collaboration Services 15

Server type CPU System Hard Disk Drive Operation system

Collaboration Services Outlook add-in Interoperability

September 2016 Administering Avaya Collaboration Services 16

September 2016 Administering Avaya Collaboration Services 17

September 2016 Administering Avaya Collaboration Services 18

Extracting the MSI installer from the Avaya Collaboration

4. Press Enter on your keyboard.

September 2016 Administering Avaya Collaboration Services 19

7. Navigate to the staging location.

11. Press Enter on your keyboard.

Installing Avaya Collaboration Services on the desktop

September 2016 Administering Avaya Collaboration Services 20

Installing Collaboration Services on multiple machines from a

September 2016 Administering Avaya Collaboration Services 21

Installing and uninstalling Collaboration Services in a virtualized

September 2016 Administering Avaya Collaboration Services 22

Smart Tags or Actions configuration

Actions and Smart Tag limitations

September 2016 Administering Avaya Collaboration Services 23

Enabling Smart Tags in Outlook 2007

Enabling Smart Tags in Microsoft Word, Excel, or PowerPoint in

September 2016 Administering Avaya Collaboration Services 24

Enabling Actions in Outlook 2010 and later

Enabling Actions in Word, Excel, and PowerPoint 2010 and later

September 2016 Administering Avaya Collaboration Services 25

Activating Avaya Collaboration Services in the Microsoft Office

Enabling Avaya Collaboration Services in web browsers

September 2016 Administering Avaya Collaboration Services 26

• For Google Chrome: http://www.chromium.org/administrators/policy-list-3#Extensions.

Activating Avaya Collaboration Services in Internet Explorer

September 2016 Administering Avaya Collaboration Services 27

Uninstalling Collaboration Services from the Windows

Uninstalling Collaboration Services through the Windows

September 2016 Administering Avaya Collaboration Services 28

3. Type Avaya.CollaborationServices.Setup.exe –remove or