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When SC310~SC317 are logged, the machine halts without displaying the SC number. These SC
codes log an abnormal condition at the potential sensor only when SP3901 (Auto Process Control)
is set to on.
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sensor detects that VH is more than
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• OPC connector defective
500V: • LD defective
VH > |–500 + VL + 130| V
315 D Potential sensor calibration error 5
During drum potential sensor • Potential sensor defective
calibration, when –100V is applied • Potential sensor harness disconnected
to the drum, the output value is out • Potential sensor connector defective or
of the prescribed range. disconnected
• BCU defective
• OPC connector defective
• Development power pack defective
316 D Potential sensor calibration error 6
During drum potential sensor • Potential sensor defective
calibration, when –800V is applied • Potential sensor harness disconnected
to the drum, the output value is out • Potential sensor connector defective or
of the prescribed range. disconnected
• BCU defective
• OPC connector defective
• Development power pack defective
317 D Potential sensor calibration error 7
During drum potential sensor • Potential sensor defective
calibration, when VL is adjusted, the• Potential sensor harness disconnected
pattern surface potential VL pattern is• Potential sensor connector defective or
not within range 0V ~ –400V. (VL disconnected
is the potential after exposing a • BCU defective
white pattern.) • OPC connector defective
• Charge corona power pack defective
• Development power pack defective
321 C No laser writing signal (E—GATE) error 1
The laser writing signal (E—GATE) • IPU board defective
for the IPU does not go LOW within • PCI bus between controller board, IPU
60 s. board defective
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s.
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• BCU defective
When this error occurs, the
indication of SP2—906—1 reads
0.00V.
Note: This SC is released only after
correct adjustment of the TD
sensor has been achieved.
Switching the machine off
and on will cancel the SC
display, but does not release
ID sensor toner supply.
345 C Development output abnormal
The high voltage applied to the • Development power pack defective
development unit is detected 10 • Development bias connection defective
times higher than the upper limit • Development bias connector
(45%) of PWM. disconnected or defective
350 C ID sensor error 1
One of the following ID sensor • ID sensor defective
output voltages was detected twice • ID sensor harness disconnected
consecutively when checking the ID • ID sensor connector defective
sensor pattern. • BCU defective
Vsp ≥ 2.5V • Defect at ID sensor pattern writing
Vsg < 2.5 • Charge power pack defective
Vsp = 0V • ID sensor dirty
Vsg = 0
351 C ID sensor error 2
The ID sensor output voltage is • ID sensor defective
5.0V and the PWM signal input to • ID sensor harness disconnected
the ID sensor is 0 when checking • ID sensor connector defective
the ID sensor pattern. • BCU defective
• Defect during ID sensor pattern writing
• Charge power pack defective
• ID sensor dirty
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• Main motor defective
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motor is on.
441 C Development motor lock
The development motor lock signal • Too much load on the drive mechanism
remains high for 2 seconds while • Development motor defective
the development motor is on.
490 C Main fan abnormal
The main fan motor lock signal • Too much load on the motor, motor is
goes high for 5 s while the fan is blocked by something
on. • Ean connector disconnected
495 C Toner recycling unit error
Encoder pulse does not change for • Too much load on the drive mechanism
3 s after the main motor switches • Toner end sensor detective,
on. disconnected
496 C Toner collection bottle error
The toner collection bottle set • No toner collection bottle set
switch remains off when the front • Poor connection on the switch connector
door is closed.
497 C Toner collection motor error
The toner collection motor • Toner collection motor defective
connector set signal remains off for • Motor connector disconnected
1 s.
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the return position with 10 s after • Paper or other obstacle trapped between
the rear fence motor switches on, tray and motor
or does not return to the HP. • Motor mechanical overload
• The HP sensor and return sensor • Return sensor or HP sensor defective or
switch on at the same time. dirty
520 C Duplex jogger motor error 1
When the jogger fence moves to • Paper or other obstacle has jammed
the home position, the jogger HP mechanism
sensor does not turn on even if the • Sensor connector disconnected or
jogger fence motor has moved the defective
jogger fence 153.5 mm. • Sensor defective
521 C Duplex jogger motor error 2
When the jogger fence moves from • Paper or other obstacle has jammed
the home position, the jogger fence mechanism
HP sensor does not turn off even if • Sensor connector disconnected or
the jogger motor has moved the defective
jogger fence 153.5 mm. • Sensor defective
541 A Eusing thermistor open
• The fusing temperature detected • Thermistor open
by the thermistor is below 7°C for • Thermistor connector defective
35 seconds. • Thermistor damaged or warped
• The center thermistor (non— • Eusing temperature –15% less than the
contact) abnormal. standard input voltage
542 A Eusing temperature warm—up error
• After power on, or after closing • Eusing lamp disconnected
the front door, the hot roller does • Thermistor warped or installed incorrectly
not reach the 80°C control • Thermostat operating
temperature within 360 s.
• After the fusing lamp
temperature exceeds 80°C,
temperature does not change 2
degrees within 20 s.
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612 C BCU ADE communicationIcommand abnormal
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An command that cannot be • A software error, result of an abnormal
executed was sent from the main procedure.
machine to the ADE.
620 C BCU ADE communicationItimeout error
After 1 data frame is sent to the • Serial line connection unstable
finisher MBX, an ACK signal is not • External noise on the line
received within 100 ms, and is not
received after 3 retries.
621 C BCU Einisher communicationIbreak error
During communication with the • Serial line connection unstable
finisher MBX, the BCU received a • External noise on the line
break (Low) signal from the finisher.
623 C BCU Tray 1~3 communicationItimeout error
After 1 data frame is sent to the • Serial line connection unstable
trays, an ACK signal is not received • External noise on the line
within 100 ms, and is not received
after 3 retries.
624 C BCU Tray 1~3 communicationIbreak reception error
During communication with the • Serial line connection unstable
finisher trays, the BCU received a • External noise on the line
break (Low) signal.
626 C BCU LCT communicationItimeout error
After 1 data frame is sent to the • Serial line connection unstable
LCT, an ACK signal is not received • External noise on the line
within 100 ms, and is not received
after 3 retries.
627 C BCU LCT communicationIbreak reception error
During communication with the • Serial line connection unstable
LCT, the BCU received a break • External noise on the line
(Low) signal.
630 D CSS (RSS) communication error between line adapter and CSS center
Japan only
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722 B Einisher jogger motor error
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• The finisher jogger HP sensor • Jogger HP sensor defective
remains de—activated for more • Jogger mechanism overload
1,000 pulses when returning to • Jogger motor defective (not rotating)
home position. • Einisher main board defective
• The finisher jogger HP sensor • Harness disconnected or defective
remains activated for more than
1,000 pulses when moving away
from home position.
724 B Einisher staple hammer motor error
Stapling does not finish within 450 • Staple jam
ms after the staple hammer motor • Stapler operation overload
switches on and the stapler jams. • Staple hammer motor defective
Stapler is released from the reverse • Motor connector disconnected, or
lock status. If the stapler does not defective
operate within 450 ms, even in the
reverse lock position, then the SC
is logged.
725 B Einisher stack feed—out motor error
The stack feed—out belt HP sensor • Stack feed—out HP sensor defective
does not activate within the • Harness disconnected or defective
prescribed number of pulses after • Stack feed—out motor defective
the stack feed—out motor turns on • Einisher main board defective
and does not activate after 2 • Motor overload
retries.
726 Einisher upper tray lift motor error
The paper height sensor does not • Upper tray paper height sensor defective
activate within the prescribed time • Sensor harness disconnected, defective
after the upper tray lift motor turns • Tray lift motor defective
on, or the sensor remains on after • Einisher main board defective
the motor reverses to lower the • Tray lift motor overload
tray.
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• Einisher main board defective
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• Stapler motor overload
741 B Einisher rear saddle—stitch stapler motor error
Saddle—stitch stapler motor fails to • HP sensor defective
operate within 450 ms within 2 • Harness disconnected, defective
counts.. • Stapler motor defective
• Einisher main board defective
• Stapler motor overload
742 B Einisher jogger side fence motor error
The jogger motor turns on but the • HP sensors defective
side fences to not return to the • Harness disconnected, defective
home position within 340 pulses for • Motor defective
2 counts. • Einisher main board defective
• Motor overload
750 B Cover interposer bottom plate motor error
• The bottom plate motor turns on • Bottom plate position sensor defective
to raise the bottom plate but the • Bottom plate HP sensor defective
plate position sensor does not • Bottom plate motor defective
detect the plate within 3 s. • Cover sheet feeder main board defective
• The bottom plate motor reverses • Harnesses disconnected, defective
to lower the bottom plate but the
bottom plate HP sensor does not
detect the plate within 3 s.
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SC No. Symptom Possible Cause
800 B Video output transfer does not end (K)
Video signal is sent to the engine • Controller board defective
but no command is received within
the prescribed time from the engine
to signal the end of transfer –
output all black.
804 B Video input transfer does not end (K)
Video transfer is requested from the • Controller board defective
scanner, but no command is
received within the prescribed time
from the scanner to signal a
response – output all black.
818 B Watchdog error
Control error • System program defective
• Controller board defective
• Optional board defective
819 B Eatal kernel error
Software defective • Software defective
820 B Self—diagnostic error: CPU
Unexpected external error or • Controller board defective
interrupt occurred. • Software defective
821 B Self—diagnostic error: ASIC
ASIC timer interrupt and CPU timer • Controller board defective
interrupt are compared and found
to be out of range.
822 B Self—diagnostic error: HDD
Check performed when HDD is • HDD defective
installed: • HDD harness disconnected, defective
• HDD device busy for over 31 s. • Controller board defective
• After a diagnostic command is
set for the HDD, but the device
remains busy for over 6 s.
• A diagnostic command is issued
to the HDD device but the result
is an error.
823 B Self—diagnostic error: NIB
• The SUM of the MAC address • NIB board defective
written in the SEEP ROM for the • Controller board defective
MAC address is calculated and
compared with the stored SUM
and judged NG.
• There is a format error in the
MAC address stored in the SEEP
ROM for the MAC address.
• A loopback error occurs on the
PHY chip of the NIB.
824 B Self—diagnostic error: NVRAM
NVRAM device does not exist, or • NVRAM defective
NVRAM device is damaged. • Controller board defective
825 B Self—diagnostic error: NVRAM (option)
Optional NVRAM is installed, but a • Incorrect NVRAM installed.
writeIverify error occurred.
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a error.
• The SPD value of the entire RAM
DIM is incorrect, or cannot be
read.
Note: RAM is not in use so the
result is not displayed on the
operation panel.
835 B Self—diagnostic error: Centronic device
• Loopback connector is • Controller board defective
connected but check results in • Centronic loopback connector not
an error. connected correctly
• Loopback connector is • Centronic loopback connector defective
connected but DMA data error
detected.
• Centronic loopback connector is
not connected for detailed self—
diagnostic test.
836 B Self—diagnostic error: Eont ROM
A device exists in the font area but • Eont device defective
it contains corrupted data.
837 B Self—diagnostic error: Eont ROM (option)
A device exists in the font area but • Eont device defective
it contains corrupted data.
838 B Self—diagnostic error: Clock Generator
Setup data is read from the clock • Controller board defective
generator via the I2C bus but differs
from the prescribed value.
850 B Net IIE error
• Duplicate IP addresses. • IP address setting incorrect
• Illegal IP address. • NIB (PHY) board defective
• Driver unstable and cannot be • Controller board defective
used on the network.
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The settings required for image • Software defective
processing using the printer
controller are not sent from the IPU.
955 C Memory setting error
The settings that are required for • Software defective
image processing using the
memory are not sent from the IPU.
964 C Printer ready error
The print ready signal is not • Software defective
generated for more than 17
seconds after the IPU received the
print start signal.
984 B Print image data transfer error
After a data transfer begins from • Controller board defective
the controller to the engine via the • BICU defective
PCI bus, the transfer does not end • BICU, controller disconnected
within 15 s.
985 B Scanned image data transmission error
After a data transfer begins from • Controller board defective
the engine to the controller via the • BICU defective
PCI bus, the transfer does not end • BICU, controller disconnected
within 3 s.
986 C Value of setting for software write parameter incorrect
The write parameter received by • Controller board defective
the write module at the beginning of • BICU defective
the setting table is NULL. • BICU, controller disconnected
990 B Software performance error
The software performs an • Software defective, re—boot*1
unexpected function and the
program cannot continue.
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