NAME OF SCHOOL

ADDRESS

TLE 9- FRONT OFFICE SERVICING

Name _______________________________________ Grade and Section __________________________ Score :___________________

I. Fill in the blank. Supply the correct answer. Choose your answer from the box.
Front Office Scope and Activities.
1. Guide decisions of guests for choosing their ________________.
2. Offer additional _____________.
3. Maintenance of guest __________________ file.
4. Room allocation and _________________ provision.
5. Collection/leaving messages, leave & pick keys, _______________

hotel room key reservation facilities problem solving

II. True or False. Write True if the statement is correct and False if it’s wrong.
Importance of Front Office
__________1. Helps secure negative report/recommendations from the guest.
__________2. It is the first point to contact for the guest/prospective guest.
__________3. Carries special responsibility of dealing with guest and giving them problems.
__________4. The Kitchen – Area where most of the guests contact and transactions take place.
__________5. Serves as assistance to people to make a choice about the hotel.
__________6. Halo Effect – influences everything else that the guest think about the hotel.
__________7. Helps hotel to stand out from competition.

III. Identification. Write RS- Reservation, RC- Reception, GAB- Guest Accounting and Billing, CNA-
Cashiering and Night Audit, SB – Switchboard , CUS – Concierge and Uniform Staff and GRO – Guests
Relations Officer
________1. Organizing taxis or valet parking.
________2. Talking to those who are travelling alone.
________3. Taking inquiries from prospective guests
________4. Monitor levels of reservation
________5. Balancing of the Records
________6. Baggage handling and storage.
________7. Checking in guests
________8. Preparation of management reports.
________9. Handling foreign currency exchange for guests
________10. Posting of charges and payments of each guest bill
________11. Handling and outgoing mail guests
________12. Directing incoming calls to appropriate guest rooms.
________13. Accepting and processing payments from the guests
________14. Create personal relationships with guests-human contact
________15. Preparing for arrival of guests
________16. Opening and preparation of the guests account
________17. Greeting guests on arrival
________18. Handling advance reservations.
________19. Attending social gatherings held by the hotel.
________20. Preparation of relevant accounting records.
IV. Supply the correct answers
Structure of a Large hotel
Directors

AGM/Manager

2 Marketing 3 4 HR 5 F and B

10 Restaurant
6 7 Maintenance 9
Cleaning 11
Reservation

12
8

Reception