 Present and serve food and beverage

orders to guests
UC4 UC6
LO1
LO1 FBS
 Pick-up food orders from service areas TRAINING CENTER  Listen to complaint
 Check food presentation PRACTICAL WORK AREA
 With garnish and accompaniments
 Name of dish order
 Follow correct sequence of service LO4 FBS
TRAINING CENTER
FBS  Present room service account PRACTICAL WORK AREA
TRAINING CENTER
PRACTICAL WORK AREA
LO2

 Apologize to the guest

UC5
FBS
LO1
TRAINING CENTER
 Take and process room service orders
PRACTICAL WORK AREA
FBS
TRAINING CENTER
FBS PRACTICAL WORK AREA LO3
TRAINING CENTER
PRACTICAL WORK AREA  Take proper action to complaint
LO5
LO2
 Set-up trays and trolleys  Clean away room service equipment
FBS
TRAINING CENTER
FBS PRACTICAL WORK AREA
TRAINING CENTER
PRACTICAL WORK AREA
FBS
TRAINING CENTER
LO3
PRACTICAL WORK AREA
  Glassware
 Condiments set 1
 Flatware 11/10-23/17
 Bill tray/holder 7:30 am - 11:30 am
 Cash/ cheque/ credit card 12:30 pm – 4:30 pm

2
 All service equipment used 11/24/17 – 12/06/17
7:30 am - 11:30 am
 Trainer
LO4 12:30 pm – 4:30 pm
 Guest/ Customer
3
 Record complaint 12/01-20/17
7:30 am - 11:30 am
 Trainer 12:30 pm – 4:30 pm
 Guest/ Customer 4
FBS 12/28/18 – 02/08/18
TRAINING CENTER 7:30 am - 11:30 am
PRACTICAL WORK AREA 12:30 pm – 4:30 pm
5
02/09/18 – 03/07/18
7:30 am - 11:30 am
 Order slip 12:30 pm – 4:30 pm
 Order pad 6
 Pen 03/08-16/18
7:30 am - 11:30 am
12:30 pm – 4:30 pm
 Tray
 Trolley
 Chinaware
 Flatware
 Glassware
 Table napkin
 Condiments set

 Trainer
 Food ordered  Guest/ Customer
 Beverage  Log Book
 Chinaware  Pen