Subramanian, Arun Kumar

From: Qiese Dides (qdides) <qdides@cisco.com>

Sent: 12 February 2019 18:03
To: Varadharajan, Baranidaran; +AZFlexpodHypercare; Andrew Tate (antate)
Cc: attach@cisco.com
Subject: RE: SR 686131524 : Server not responding

Hi Team,

I spoke to your H-T-E regarding a defect that I noticed on your device that could cause this issue.

You are on a fix code release however your Package C State limit is set to C6 we need to manually change this to C0
or C1 to avoid this defect.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf78458/?reffering_site=dumpcr

 I have included screenshots with the steps below on how to accomplish this. This will require down time as
the system will need to be loaded in the BIOS.

Step one 1:

* Reboot server >> Press F2 which will take us to BIOS Setup Utility.

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Step 2: Enter in to PCI Subsystem Settings.
Screen shot 2: Which takes you to PCI Subsstem Settings and select PCI-E ASPM(Global)
which will be selected [L1 Only]

Step 3: Click enter and select

Screen Shot 3: Which says disabled ASPM.

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Step 4: On CIMC >> Enter BIOS settings
Screen shot 4: Follow the steps.

3
Step 5:
Check for Package C state Limit as screen shot 5 below:

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Step 6:
Select Package C State Limit to C0/C1 as below screen shot 6.

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Qiese Dides – CCNP – Data Center, CCNA – Data Center & R&S, VCP 6.5, MCSE 2012 Server Virtualization
Office: +1 (469) 255-4180
High Touch Technical Services – Server Virtualization
For immediate assistance, please call +1 (800) 495-9121
Direct Manager: Heath Jordan, heajorda@cisco.com, +1 (919) 574-3386

From: Qiese Dides (qdides)

Sent: Sunday, February 10, 2019 10:13 AM
To: 'Varadharajan, Baranidaran' <baranidharan.varadharajan@astrazeneca.com>; +AZFlexpodHypercare
<AZFlexpodHypercare@astrazeneca.com>; Andrew Tate (antate) <antate@cisco.com>
Cc: attach@cisco.com
Subject: RE: SR 686131524 : Server not responding

Hi Team,

6
Thank you for the logs. I have a few questions for you.

1) What is the operating system and build number on this server. Can you please also provide the ENIC / FNIC
driver versions
2) Are you able to run a hardware diagnostic test on this server – this will require down time.

3) I have identified a certain issue on your server and I have reached out to your High Touch Engineer Andrew
Tate to further consult him on this issue.

Regards,

Qiese Dides – CCNP – Data Center, CCNA – Data Center & R&S, VCP 6.5, MCSE 2012 Server Virtualization
Office: +1 (469) 255-4180
High Touch Technical Services – Server Virtualization
For immediate assistance, please call +1 (800) 495-9121
Direct Manager: Heath Jordan, heajorda@cisco.com, +1 (919) 574-3386

From: Varadharajan, Baranidaran <baranidharan.varadharajan@astrazeneca.com>

Sent: Sunday, February 10, 2019 10:02 AM
To: Qiese Dides (qdides) <qdides@cisco.com>; +AZFlexpodHypercare <AZFlexpodHypercare@astrazeneca.com>
Cc: attach@cisco.com
Subject: RE: SR 686131524 : Server not responding

Hi Dides,

Uploaded tech support logs. Kindly review and let us know.

Product Name: UCS C220 M4S

Serial Number: FCH2128V28T

PID: UCSC-C220-M4S

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Regards

Baranidaran.V
Enterprise Computing Services - Wintel

AstraZeneca Operations, IT, 10th &11th Floors, Neville Tower, Ramanujan IT City, Rajiv Gandhi Salai(OMR),
Taramani, Chennai-600113.
Mobile: +91-9865988670 | Email : baranidharan.varadharajan@astrazeneca.com

Team DL : ECSWintel@astrazeneca.com | 24x7 Team oncall Mobile : +91 89399 82561 / +91 89399 82562

From: Qiese Dides (qdides) <qdides@cisco.com>

Sent: Sunday, February 10, 2019 8:59 PM
To: +AZFlexpodHypercare <AZFlexpodHypercare@astrazeneca.com>; +AZFlexpodHypercare
<AZFlexpodHypercare@astrazeneca.com>
Cc: attach@cisco.com
Subject: SR 686131524 : Server not responding

Hi Team,

I see Rack Unit 1 is not responding and is having an equipment inoperable message.

Can you please upload the tech support log bundle to the link below and I will then send you my analysis as soon as
possible.

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https://cway.cisco.com/csc/index.html?requestID=686131524

Qiese Dides – CCNP – Data Center, CCNA – Data Center & R&S, VCP 6.5, MCSE 2012 Server Virtualization
Office: +1 (469) 255-4180
High Touch Technical Services – Server Virtualization
For immediate assistance, please call +1 (800) 495-9121
Direct Manager: Heath Jordan, heajorda@cisco.com, +1 (919) 574-3386

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