KAZUKO OTSUKA
CUSTOMER SERVICE SPECIALIST
CONTACT ME AT
Tokyo, Japan
kazukograce.otsuka@gmail.com
https://www.linkedin.com/in/kaz
uko-otsuka-25855396/
SKILLS SUMMARY
Communication
Interacting with customers
from many countries in three
languages
Organization
Organized the process
managing times for calls with
users
Time Management
Prioritised and assigned the
day-to-day tasks of the team
Software
Microsoft Office-Word and
Excel, Slack, Google Drive
AWARDS RECEIVED
Most Outstanding Employee of
the Year, JapanWork (2020)
PERSONAL PROFILE
Customer service specialist with one-year experience in
telephone, chat, and video call customer service.
Experienced in customer care in three languages.
WORK EXPERIENCE
Customer Service Representative/Job Coordinator
JapanWork | March 2019 - March 2020
Source candidates through FB Messenger
Handle over 200 chats and an average of 15 video
interviews (English, Japanese, and Tagalog) in one day
Train new employees on how to use our system
Identify future hiring needs
Delegate day-to-day tasks for the team
English Teacher
Global Field Kids | Feb 2018 - Feb 2019
Plan, prepare, and deliver the day-to-day activities of ESL
students
Develop the needed curriculum and lesson plans
Record and analyze the students’ performances
EDUCATIONAL HISTORY
De La Salle University Manila
BA International Studies | May 2013 - May 2016
GPA: 3.5 GPA (equivalent of upper second-class honours)
Major: Japanese language
Thesis involved an in depth study of the relationship of
Japanese media, mainly anime, and its effects to
underage dating