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Name __________ Class ____________

English for International Tourism Intermediate Unit Test 9A

Answer all 40 questions. There is one mark per question.

GRAMMAR: ASKING QUESTIONS


Complete the sentences. Choose a), b) or c).

1 _____ I have another coffee?


a) Will b) May c) How

2 _____ you know _____ they are vegetarian or not?


a) Do ... when b) Do ... whether c) How ... if

3 _____ a taxi to take me to the airport tomorrow at 6 a.m.?


a) Could you book b) May you book c) Would you mind to book

4 _____ exactly seems to be the problem?


a) What b) How c) Which

5 _____ you mind _____ me where meeting room 3 is?


a) Could ... showing b) Would ... showing c) Would ... to show

6 _____ you need any help with your luggage?


a) Could b) May c) Do

7 _____ I make a quick call?


a) Would you mind whether b) Have you any idea if c) Do you mind if

8 _____ you be paying by credit or debit card?


a) Do you know whether b) Would you mind if c) Will

9 _____ when the next train to Brussels leaves?


a) Would you mind to tell me b) Can I ask you c) May you tell me

10 _____ when he’ll get to the hotel?


a) Have you any idea b) Are you knowing c) Would you tell me

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VOCABULARY: PERSONAL QUALITIES AND PREFIXES
Complete the words in the sentences below. Choose the correct prefix or Ø, if no prefix is needed.

1 Carlos is pretty [dis / im / un / Ø]reliable and rarely does what he says he’s going to do.

2 The staff at our hotel were incredibly [in / un / dis / Ø]welcoming and really made us feel at home.

3 At first, he seemed [in / um / un / Ø]friendly but then I realized that he was actually quite shy.

4 I’m not normally so [in / im / un / Ø]patient but I have to admit I’m not good at waiting for delayed
flights.

5 After deciding that the current booking system was [in / im / dis / Ø]efficient, a meeting was called to
discuss possible improvements.

6 His comments were totally [dis / im / in / Ø]appropriate given the circumstances but he did apologize
afterwards.

7 In some cultures it is [im / dis / un / Ø]respectful to stare at people.

8 Employees have remained [un / im / dis / Ø]loyal to the company because they feel like they are part of
one big happy family.

9 When money went missing and no one owned up to taking it, we knew one of our colleagues was being
[un / in / dis / Ø]honest.

10 He was completely [in / im / un / Ø]competent and couldn’t be relied on to do any part of his job
effectively.

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VOCABULARY: MULTI-WORD VERBS
Complete the expressions below using multi-word verbs from the box in the correct form. Use each
multi-verb once.

cut off get back get through hold on look into


pass on put through ring off run out sort out

1 Don’t worry, it’s not a big problem and shouldn’t take long to ____________________.

2 I’m sorry, but it’s impossible to ____________________ to that number at the moment. Could you try
again later?

3 Please don’t ____________________ yet.

4 Oh no, my battery is about to ____________________.

5 Sorry, we were ____________________.

6 Please could you ____________________ a message to Mr Chalmers?

7 I’ll ____________________ to you as soon as I’ve discussed this with John.

8 Please ____________________ a moment while I see if Ms Wilson is in.

9 I’ll just ____________________ you ____________________.

10 I’ll ____________________ possible dates and give you a call later.

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PROFESSIONAL SKILLS: TELEPHONE ETIQUETTE
Complete the telephone etiquette using appropriate words.

• Always make sure you 1a__________ calls quickly. Never let the phone ring more than five times as that
is unacceptable.
2
• T__________ a__________ from the desk and computer screen so you do not get distracted.
3
• G__________ the caller with your name and/or the organization where you work before you
4
a__________ how you can help.

• Remember to listen carefully and don’t 5i__________ the caller.

• Think about your 6a__________ while the caller is speaking.


7
• S__________ while you are talking: it helps make you sound warm and friendly.
8
• S__________ slowly and clearly. 9A__________ your language to the English language ability of the
person calling.
10
• T__________ n__________ when there is a message for a colleague or when names and numbers are
given.

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TOTAL / 40

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