K-12:

Impact to Talent Development

Philippine IT-BPM: 4.5 million jobs by 2016

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 2016 talent requirements will reverse the current
demand-supply situation by 2012-2013

Annual Demand and Supply projections

of entry-level industry talent – PH IT-BPO
‘000 FTEs

Widening gap will accelerate Total talent demand (Accelerated Case)

cost and quality pressures

80-100K @ 2.5% Effective addressable supply (Base

growth rate Case)

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raise the
standards
 Global Competitiveness
Assessment Tool (GCAT)

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Average Scores per School – Learning Ability

Average Scores Per School for Learning Ability Vis-a-Vis Industry Scores
Average Scores per School –
English Proficiency
Average Scores Per School for English Proficiency Vis-a-Vis Industry Scores
Average Scores per School –
Computer Literacy
Average Scores Per School for Computer Literacy Vis-a-Vis Industry Scores
Average Scores Per School Perceptual
Speed and Accuracy
Average Scores Per School for Perceptual Speed and Accuracy Vis-a-Vis Industry Scores
 Service
Management
In Tertiary and K-12

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SMP Pilot

• Tertiary:
●
Lyceum of the Philippines, Calamba
●
University of Makati
●
Jose Rizal University

– K-12
●
Asia Pacific College (13 students from
DepEd’s Alternative Learning System)

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 Service Management Specialization Track under
CMO No. 6 and 34 (and K-12 Academic Track Pilot)

Service Management Subjects:

• Business Communications for the Global
Workspace
• Service Culture
• Principles of Systems Thinking
• Fundamentals of IT-Business Processes of
Outsourcing 101
• Fundamentals of IT-Business Processes of
Outsourcing 102
• OJT/ Internship Program 600 hours
●
5 subjects plus OJT

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How can Service Management help in K-12?

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Summer Teachers’ Camp

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Summer Teachers’ Camp

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 Feedback from a teacher from UST
(complete train the
teacher for our English program last
June 1,the
“Before 2013)
day ends, I would like to express
my gratitude to you for allowing us to
experience a curriculum meant not just to
bridge but also for us to become better
in our chosen field. I wish you all
goodness, success and happiness.”

“ The mediocre teacher tells. The good teacher

explains. The superior teacher
demonstrates. The great teacher explains.”
16 Copyright 2013 © ITBPAP. All rights reserved. William Arthur Ward
 Desired Outcome – Basic and Tertiary Education

Academe

Industry

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Thank You