Contents

Introduction...............................................................................................................................................2
LO 1: Establish project aims, objectives and timeframes based on the chosen theme.........................2
P1 Devise project aims and objectives for the above given scenario.......................................................2
P2 Produce a project management plan that covers aspects of cost, scope, time, quality,
communication, risk and resources..........................................................................................................2
P3 Produce a work breakdown structure and a Gantt chart to provide timeframes and stages for
completion...............................................................................................................................................7
LO 2: Conduct small-scale research, information gathering and data collection to generate
knowledge to support the project.............................................................................................................8
P4 Carry out small-scale research by applying qualitative and quantitative research methods
appropriate for meeting project aims and objectives................................................................................8
LO 3: Present the project and communicate appropriate recommendations based on meaningful
conclusions drawn from the evidence findings and/or analysis............................................................10
P5 Analyze research and data using appropriate tools and techniques.......................................................10
Hypothesis testing.................................................................................................................................12
P6 Communicate appropriate recommendations because of research and data analysis to draw valid and
meaningful conclusions.........................................................................................................................13
LO 4: Reflect on the value gained from conducting the project and its usefulness to support
sustainable organizational performance................................................................................................14
P7 Reflect on the value of undertaking the research to meet stated objectives and own learning and
performance...........................................................................................................................................14
Conclusion................................................................................................................................................16
References................................................................................................................................................17
Introduction
The Managing a successful business project is the key for obtain the desired outcome from the
project. A project generally involves huge amount of the resources and its failure very much
affect the functioning of the business. So it is the responsibility of the project manager to
effectively conduct the project and attain the desired outcome. The business project manager at
Road Stove effectively conduct planning, organizing staffing, and controlling the activity to
attain a desired objective.
The primary objective of the project manager is to obtain all the project goals within the
allocated resources. The project manager is responsible in effective handling the risk which are
associated with the project and helps in timely prevention of such risk. The project manager
breaks down the project into different activity to attain the desire outcome of the project. The
manger creates effective coordination between the various activities of the project and facilitate
effective communication between those who are related to the project.

The aim of this unit is to offer students an opportunity to demonstrate the skills required for
managing and implementing a project. They will undertake independent research and
investigation for carrying out and executing a business project which meets appropriate business
aims and objectives.

LO 1: Establish project aims, objectives and timeframes based on the chosen theme.
P1 Devise project aims and objectives for the above given scenario.
The aims and objects of the given scenario are

 To justify how the modern technology is impacting modern business and

 How it can transform the different business activities of Road Stoves.
 Identify how the use of modern technology will help the business to sustain/improve its
performance

P2 Produce a project management plan that covers aspects of cost, scope, time, quality,
communication, risk and resources.
Project management is the application of processes, methods, knowledge, skills and experience
to achieve the project objectives. What is project management? A project is a unique, transient
endeavour, undertaken to achieve planned objectives, which could be defined in terms of
outputs, outcomes or benefits. A project is usually deemed to be a success if it achieves the
objectives according to their acceptance criteria, within an agreed timescale and budget.

A key factor that distinguishes project management from just 'management' is that it has this
final deliverable and a finite timespan, unlike management which is an ongoing process. Because
of this a project professional needs a wide range of skills; often technical skills, and certainly
people management skills and good business awareness.

Project management is the application of knowledge, skills, tools, and techniques to a broad
range of activities in order to meet the requirements of a particular project.” (Demeulemeester
et.al, 2013) (Bonnal, 2012) There are five phases of project management at Road Stove and if the
lifecycle provides a high-level view of the project, the phases are the roadmap to accomplishing
it.

1) Initiation
This is perhaps the most important stage of Road Stove project as it sets the terms of
reference within which the project will be run. If this is not done well, the project will
have a high probability of failure. The initiation stage is where the business case is
declared, scope of the project decided and stakeholder expectations set. Time spent on
planning, refining the Road Stove and communicating the expected benefits will help
improve the probability of success. It is tempting to start work quickly, but a poor
initiation stage often leads to problems and even failure.
2) Planning
The key to a successful project at Road Stove is in the planning. Creating a project plan is
the first task you should do when undertaking any project. Often project planning is
ignored in favour of getting on with the work. However, many people fail to realise the
value of a project plan in saving time, money and for avoiding many other problems.
3) Execution
This is where the work to deliver the product, service or wanted result is carried out.
Most of the work related to the Road Stove is realised at this stage and needs complete
attention from the project manager.
4) Monitoring & Control
 Once the project is running it is important the project manager keeps control. This is
achieved by regular reporting of issues, risks, progress and the constant checking of Road
Stove business case to make sure that the expected benefits will be delivered and are still
valid.
5) Closure
Often neglected, it is important to make sure the project is closed properly at Road Stove.
Many projects do not have a clear end-point because there is no formal sign-off. It is
important to get the customers’ agreement that the project has ended, and no more work
will be carried out. Once closed, the project manager should review the project and
record the good and bad points, so that in the future, successes can be repeated, and
failures avoided. A project that is not closed will continue to consume resources (Burke,
2013), (Kerzner, 2017).

There are no constraints associated with each individual task at Road Stove, which means that
there is no date set by which a task must be completed. The only constraint or deadline is the
Grand Opening day, scheduled to occur on 2 December 2018.
The manager of our consultancy, while framing the plan for the project need to schedule the
work based on the project development life cycle. The scheduling in Road Stove project involves
the allocation of the resources to various activity of the project in the planned way. While
preparing the schedule the manager needs to decide the beginning, ending and the duration for
the each activity of the project. The manager needs to ascertain the available resources with the
company and based on it should allocate the resources to each work. While scheduling the
activity the manager needs to allocate time to various activity on the basis of the available time.
The manager in his schedule will also determine the critical path and its duration and decide the
slack time for all non- critical activity and the whole project (Olofsdotter .et. al, 2015).

The Project scheduling involves defining the activity and task based on the objective and goal
of the project. The manager while deciding the schedule needs to consider the complexity of the
activity and their dependence on the other activity. The schedule should also include the time
allocated to each task. The schedule should include effective reallocation of the resources if the
necessity arises. It should also facilitate the actual performance with the laid standards.

The project manager can also make the use of Gantt chart to provide graphical schedule of the
planning and controlling the work and recording progress towards the activity of the project.
This help the manager in building relationship between project activities and time. The Gantt
chart provides simple and easy understanding of the project scheduling and representing project
activity against time.

Cost and time; the cost allocated for the project is $3000 and the project is expected to be
completed within the time period of 3 months.

Completion- Completion comprises of four things with the help of communication management

(Flyvbjerg and Budzier, 2011 p.602). First it requires identification in which they need to know
to segregate the information into common and to be distributed in other divisions. Next is the
coverage where the information are brought together and prepared. The third step is the
allocation where the information’s are allocated to required areas so that the communication is
clear. Lastly, a weekly status report proves to be good to understand the weekly status of the
usage of the information that speaks the progress of the project.
Quality management- The purpose of the quality management is to ensure the processes are
followed correctly which further ensures the quality completion of the project in coming future
(Dinsmore, and Cabanis, 2006).

Risk Management-

What is risk management in project management? It is the process used by project managers to
minimize any potential problems that may negatively impact a project’s timetable.

Risk is any unexpected event that might affect the people, processes, technology, and resources
involved in a project. Unlike issues, which are certain to happen, risks are events that could
occur, and you may not be able to tell when. Because of this uncertainty, project risk requires
serious preparation in order to manage them efficiently. Fundamental principles of risk
management is that risks should be considered and modifications made to a particular course of
action in order to remove or lessen the impact of those risks (Dinsmore, and Cabanis, 2006).

There are three areas to risk management:

 Risk Identification
 Risk Analysis
 Response to Risk

Risk Management Plan

The organization-mandated risk management framework is reviewed and tailored to define the
project risk management plan when the project is initiated. The risk management plan includes
these definitions and guidelines:

 List of possible risk sources and categories

 Impact and probability matrix
 Risk reduction and action plan
 Contingency plan
 Risk threshold and metrics
 Risk Identification
Risks are to be identified and dealt with as early as possible in the project. Risk identification is
done throughout the project life cycle, with special emphasis during the key milestones.

Risk identification is one of the key topics in the regular project status and reporting meetings.
Some risks may be readily apparent to the project team—known risks; others will take more
rigor to uncover, but are still predictable.

The medium for recording all identified risks throughout the project is the risk register, which is
stored in the central project server.

Risk Analysis

Risk analysis involves examining how project outcomes and objectives might change due to the
impact of the risk event.

Once the risks are identified, they are analyzed to identify the qualitative and quantitative impact
of the risk on the project so that appropriate steps can be taken to mitigate them. The following
guidelines are used to analyze risks.

Risk Response Planning

There may not be quick solutions to reduce or eliminate all the risks facing a project. Some risks
may need to be managed and reduced strategically over longer periods. Therefore, action plans
should be worked out to reduce these risks. These action plans should include:

 Risk description with risk assessment

 Description of the action to reduce the risk
 Owner of the risk action
 Committed completion date of the risk action

All risk action plans should be allotted to the person identified to carry out the action plan.

P3 Produce a work breakdown structure and a Gantt chart to provide timeframes and stages for
completion.

Preceding
Description activity Days
activity
 Introduce tablets for order taking A - 2

Establish drive through management

B A 10
and service

Establish electronic inventory control

C B 10
system

Software development for hiring,

D C 4
managing and controlling staff

Updating the website E C 3

Set and update the social media page

F E 4
for the organization

Application development for the

G F 5
organization

Self-order placing service through

H F 4
monitors

Online training management system for

I G 5
staff

Establish online accounting system J I 8

Gantt chart
LO 2: Conduct small-scale research, information gathering and data collection to generate
knowledge to support the project.
P4 Carry out small-scale research by applying qualitative and quantitative research methods
appropriate for meeting project aims and objectives.
Small scale research Project

Hypothesis

H1; Updated Technology in a restaurant can improve the customer satisfaction and ultimately
improve the business

H0; Updated Technology in a restaurant cannot improve the customer satisfaction and ultimately
improve the business

Methodology
Qualitative research method was selected for this research which is based on questionnaire
survey. Questionnaire survey can facilitate the data collection from different customers in
various restaurants and it can ultimately produce reasonable analysis.
The questionnaire is designed to evaluate the customer satisfaction and demand for the latest
technologies. Questionnaires is comprised of 3 three basic sections.
Section 1 is comprised on the demographic information including age, employment, education,
residence, and other demographic related questions.
Section 2 is comprised on the implementation of digital technology in the restaurant they have
visited. Following are the questions in this section
[1] Is the order taking mechanism in the restaurant in tablet based?
[2] Are they satisfied with the restaurants website?
[3] Do the restaurant have mobile application for placing the orders?
[4] Do the restaurant have the service of Wi-Fi
[5] Do the restaurant have table top devices
[6] Do the restaurant have updated social media page
[7] Do the restaurant have self-order placing services
Section 3 is comprised on questions related to customer satisfaction about the latest technologies
and the role of Technology in making their restaurant experience better. Following are the
questions in this section
[1] They prefer the restaurant with Wi-Fi and internet facilities.
[2] They used to go to the restaurants with table top devices.
[3] They use more frequently self-order placing technologies
 [4] They used to prefer to place order through the mobile application of the restaurant
[5] Updated technologies in the restaurants can urge them to visit the same restaurant again
and again
All the questions were closed ended with the options of yes or no.
Sample design

The survey was conducted among the customers of 2 restaurants in UK London.The target
population was defined as guests that have already attended one or more restaurants within the
immediate past 12 months in UK and who were more than 17 years old. After removing the
invalid questionnaires and those that contained errors or were incomplete, there were 50 eligible
for analysis.

Ethical consideration

Ethics are the norms or standards for conduct that distinguish between right and wrong. They
help to determine the difference between acceptable and unacceptable behaviors. Why are
ethical considerations so important in research? First, ethical standards prevent against the
fabrication or falsifying of data and therefore, promote the pursuit of knowledge and truth which
is the primary goal of research. Ethical behavior is also critical for collaborative work because it
encourages an environment of trust, accountability, and mutual respect among researchers. This
is especially important when considering issues related to data sharing, co-authorship, copyright
guidelines, confidentiality, and many other issues. Researchers must also adhere to ethical
standards in order for the public to support and believe in the research. The public wants to be
assured that researchers followed the appropriate guidelines for issues such as human rights,
animal welfare, compliance with the law, conflicts of interest, safety, health standards and so on.
The handling of these ethical issues greatly impact the integrity of the research project and can
affect whether or not the project receives funding.

The research was conducted according to the international ethical standards. All the respondents
were previously about the research objectives and ensure that none of their data will be used for
any purpose decides the objectives of the study. All the participants agreed with the conditions of
the research and signed the volunteer form prior to the completion of questionnaires.
LO 3: Present the project and communicate appropriate recommendations based on
meaningful conclusions drawn from the evidence findings and/or analysis.

P5 Analyze research and data using appropriate tools and techniques.

As far as the demographics are concern 25 participants were male and other 25 were female. All
of the customers were above 17 years with mean age of 34.8 years. About 24 customers were
post graduated, 16 were under graduated and 10 were high school graduated. Following is the
detail description

Characteristic N Mean
Age 50 34.8
Gender Male (25) -
Female (25)
Education High School (10) -
Undergraduate (16)
Postgraduate (24)
Employment Private sector (22) -
Public sector (21)
Jobless (07)
Residence Urban (44) -
Countryside (6)
Data analysis

The research data is analyzed on the basis of frequency, and mean. Microsoft Excel 2017 is used
for further analysis. Fig 2 and Fig 3 is showing the results of section 2 and 3 respectively
 Section 2

26
Do the restaurant have self-order placing services 24

9
Do the restaurant have updated social media page 41

27
 Do the restaurant have table top devices 23

6
Do the restaurant have the service of Wi-Fi 44

29
Do the restaurant have mobile application for placing the orders? 21

19
Are they satisfied with the restaurants website? 31

28
Is the order taking mechanism in the restaurant in tablet based? 22

0 5 10 15 20 25 30 35 40 45

Yes No
Fig 2;

Section 3

11
Updated technologies in the restaurants can urge them to visit the same restaurant again and again 39

12
They used to prefer to place order through the mobile application of the restaurant 38

29
They use more frequently self-order placing technologies 21

14
They used to go to the restaurants with table top devices. 36

17
They prefer the restaurant with Wi-Fi and internet facilities. 33

0 5 10 15 20 25 30 35 40

Yes No

Fig 3;
According to the results the recent restaurants are introducing new technologies and providing all
the possible technological facilities such as tabletop devices, Wi-Fi services, and mobile
applications for placing orders, updated website, and other self-order placing services. The
results are similar to the study conducted in 2007 in Australia where new restaurants are
introducing new technologies to facilitate the customer (Rodgers, 2007)
It is also suggested by the study that customers are very much but reactive towards the
restaurants with better technological facilities, and they will ensure there visit again to the
restaurant with upto dated Technology. Similar results were acquired by the study conducted in
2005 in Island, the business of hotel industry excelled after the implementation of latest
technologies and it ensured customer satisfaction and loyalty as well. (Orfila-Sintes et.al , 2005)
Hypothesis testing
T-testing is used in hypothesis testing, when you are deciding if you should support or reject a
null hypothesis. On the basis of the data acquired null hypothesis H 0 is rejected and H1 is the
accepted hypothesis for the analysis.

P6 Communicate appropriate recommendations because of research and data analysis to draw

valid and meaningful conclusions.
On the basis of above research it can be concluded that new restaurants are preferring updated
technologies to manage their restaurants which have various benefits like
 Better management of staff
 Increased customer satisfaction
 Increased customer loyalty
 In the end increased sales and revenue (Juliet. 2013)
Recommendations for Road Stove

 For most restaurants, the return on investment can be measured in terms of cost
reduction, which is largely a function of increased staff productivity and resource
utilization. It can also be measured in terms of revenue growth. This is largely a function
of improved guest satisfaction and, in some cases, faster table turn times and again, in
certain venues, the ability to reach and serve a larger number of guests simultaneously.
Additional selling points include the ability to improve financial performance with
advanced inventory and labor management tools and better performance reporting
capabilities.
  Food pre-ordering is one of the most trending technologies for restaurants right now. It
lets customers to order ahead and avoid waiting at restaurants. Diners can be in and out of
a restaurant in less than 15 minutes. For Road Stove in turn, online food pre-ordering
means less hassle for restaurant owners. It eliminates time wasted on telephone calls,
which is one less concern for busy employees.
 It is further recommended that Road Stove can further introduce Table booking apps and
other technologies which will also allow Road Stove to pay closer attention to customers
and remember their preferences. When a customer makes reservation via mobile app, a
restaurant will remember who the guest is and have an opportunity to create a lasting
relationship. For that matter, table booking apps are becoming more of a personal
concierge service for diners (Dhore et.al, 2014) (Kimes. 2008).

LO 4: Reflect on the value gained from conducting the project and its usefulness to support
sustainable organizational performance.
P7 Reflect on the value of undertaking the research to meet stated objectives and own learning
and performance.
When it comes to making improvements, many people like to go from thinking to
implementation in short order. After all, who doesn’t like reaching their destination quickly,
especially when the goal is to change healthcare systems to create better health outcomes for
children?

But going from having an idea to implementing it skips an important part of quality
improvement (QI): testing. Without proper testing, changes might not lead to improvement, or
even be feasible in practice. Testing before project implementation can ultimately make changes
easier to implement and lead to greater sustainability of the change. Read on for four benefits of
testing potential improvements.

Increasing confidence

An idea is only potential; it could result in positive outcomes or negative ones. Greenlighting a
proposed change that doesn’t have any supporting evidence won’t inspire confidence among
stakeholders or teams who are affected by it.
Testing helps increase belief that a change will result in improvement. Ideas that are refined and
adapted during Project implementations have a record of gradual, increasing success. As the
evidence accumulates, individuals will feel more comfortable with the idea in the local
environment, especially when they see how it would benefit them and their target audience.

Finding flexibility

Testing creates time to adapt change to local conditions. An idea might only lead to its desired
effects in one setting, which means it needs to be refined to account for specific challenges and
needs in a new environment.

There’s no way to tell what impact a change will have before it’s implemented. By running small
tests that gradually increase in scale, the idea can be adapted bit by bit until it’s ready for large-
scale implementation. The key is to tailor change to the setting so that it can produce a positive
outcome given the unique circumstances.

Identifying side-effects

Every action can have an opposite reaction, and QI work is no different. For every practice or
system that’s changed, another one will experience some impact, unintentional or otherwise. Part
of this stems from how healthcare settings are designed; everything is connected and providers
often play different roles in different systems.

Project implementations and testing help determine whether the change needs to be refined to
address those side effects. And by testing on a small scale first, that minimizes risk and cost.
Although the idea may yield positive results for its intended goal, the change may not result in
improvement ultimately if it causes unintended consequences in different parts of the system.

Minimizing resistance

People are creatures of habit and will often resist change, especially if they’re presented with
something completely new. However, involving people in the planning and testing often shows
them that the new way really is better and they are then more willing to embrace the new
process.

Research prior to Project implementations introduces change to a wider and wider audience.
With every test, a larger sample is needed in order to build confidence that the change is leading
to improvement. Moreover, the idea moves closer and closer to becoming an actionable solution
with each subsequent Project implementation, so awareness can be raised about the change
within the community. Research shows stakeholders what they’ll be doing so they won’t be
surprised upon implementation.

Some of the advantages of incorporating the research prior to the project at Road Stove are

 The research provided a framework for discussing the location of resources

 It Highlighted resources of importance
 Analyze the status or condition of a location or resource
 Identify which aspects of the community and which resources are important to specific
groups
 Identified which technologies are of importance for the coustomers
 The research is helpful in creating a visual representation that can be understood by all
(community members, consultancy representatives, and project managers)
 Enabled discussions and analysis that often help build a shared sense of understanding,
purpose, and action.
 The survey and interview questionnaire were easily distributed to a random sampling of
the under observation community. The results are statistically more reliable than other
processes, relatively low costs for implementation. Most significantly it gave guidance to
best action to take which was very helpful in the case of Road Stove.

Conclusion

So it may be concluded from the above study that the project management is the key for the
success of the project. The proper planning of the work for Road Stove helps the manger to avoid
the risk which are associated with the project. They helps in timely identifying the risk and
provide appropriate measures to avoid such risk. The breaking of the project into various task
help in building coordination between the various activities and attain the desire outcome from
the project.
References

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USA.
[2] Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to
planning, scheduling, and controlling. John Wiley & Sons.
[3] Flyvbjerg, B. and Budzier, A., 2011. Why your IT project may be riskier than you think.
[4] Dinsmore, P.C. and Cabanis-Brewin, J. eds., 2006. The AMA handbook of project
management. AMACOM Div American Mgmt Assn.
[5] Dhore, V.B., Thakar, S., Kulkarni, P. and Thorat, R., 2014. Digital Table Booking and
Food Ordering System Using Android Application. International Journal of Emerging
Engineering Research and Technology, 2(7), pp.76-81.
[6] Bonnal, P. 2012, "Project Management", Construction Management and Economics, vol.
30, no. 3, pp. 248-250.
[7] Demeulemeester, E., Kolisch, R. & Salo, A. 2013, "Project management and scheduling",
Flexible Services and Manufacturing Journal, vol. 25, no. 1, pp. 1-5.
[8] Rodgers, S., 2007. Innovation in food service technology and its strategic role.
International Journal of Hospitality Management, 26(4), pp.899-912.
[9] Juliet, N.A., 2013. Design And Implementation Of A Computerised Resturant
Management Information System Case Study Jeveniks Resturant Enugu State.
[10] Kimes, S.E., 2008. The role of technology in restaurant revenue management. Cornell
Hospitality Quarterly, 49(3), pp.297-309.
[11] Martĺnez-Ros, E. and Orfila-Sintes, F., 2009. Innovation activity in the hotel industry.
Technovation, 29(9), pp.632-641.
[12] Orfila-Sintes, F., Crespí-Cladera, R. and Martínez-Ros, E., 2005. Innovation activity in
the hotel industry: Evidence from Balearic Islands. Tourism Management, 26(6), pp.851-
865.