Beruflich Dokumente
Kultur Dokumente
Executive summary 5
Ch 1 The company 5
1.1 History 5
1.2 Mission statement 5
1.3 Product and service 6
1.4 Current Status 6
1.5 Legal Status and ownership 6
1.6 Basic Corporation information 6
1.7 Company structure 7
Ch 2 Industry Analysis
2.1 Industry definition 7
2.2 Industry size, growth and sales projections 7
2.3 Industry characteristics 8
2.4 Industry trends 8
Ch 3 Market Analysis
3.1 Marketing segmentation and target market selection 8
3.2 Buyer behavior 8
3.3 Competitor analysis 9
3.4 Estimation of annual sales and market share 9
Ch 4 Marketing Plan
4.1 Market strategy 10
4.1.1 Position strategy 10
4.1.2 Points of differentiation 10
4.2 Pricing strategy 10
4.3 Sales process and promotion mix 11
4.4 Distribution and sales 11
Ch 6 Financial analysis
6.1 Start up Expenses 13
6.2 Assumption sheet 14
6.3 Pro forma financial statement 15
6.3.1 Opening Day Balance Sheet (beginning of year) 16
6.3.2 Profit and Loss projection (12 months) 16
6.3.3 Cash flow (12 months) 17
6.3.4 Projected balance sheet (end of year) 17
6.4 Ratio analysis 18
6.5 Break Even Analysis 19
6.6 Profit Projection (5 years) 20
Recommendation
Review
2
Appendix
Executive Summary
THE ROSE Spa is a new upscale destination in Freeway in coimbatore, offering a
complete day spa experience. We offer seven ultra-boutique, ultra-comfortable
treatment rooms with the finest spa linens and equipment. We offer massage in a
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variety of styles - traditional Massage, Deep Tissue work, Hot Stone Massage,
Reflexology, Sports, Pregnancy and others. We also offer facial and body
treatments, like a Vitamin C Antioxidant Facial Treatment. The rose Spa has the
latest in anti-aging products and techniques but does not offer services on hair such
as cutting, styling and coloring. The only time a pedicure would be provided, is
when it's part of a full treatment like Calendula Foot and Leg Reflexology
Treatment. In fact, for location, we prefer being located near hair and nail salon for
co-marketing opportunities.
This business plan has been developed to track progress prior to grand opening
and following through with a five-year projection. In addition, this plan has been
written to for Spa's successful.
1. The company
1.1 History
The timing is right for starting this new venture. We are patiently searching for six
months for the perfect location, one was finally found in January 2012 in R.S.Puram
coimbatore. The demand from the owner's clients, as well as the ambitions of us, and
the procurement of highly professional and qualified beauticians and healthy, has
made this business one of great potential.
We have been working in a famous upscale spa in our Town. We have been
creating a large client following through hard work and dedication. Our talented
team of beauticians and physicians has what it takes to make this venture an
extremely successful one. We expect our growing reputation to lead to new clients
and beauticians to support our anticipated growth.
To achieve our objectives, we are seeking additional loan financing. This loan will be paid from the cash
flow from the business and will be collateralized by the assets of the company, and backed by the character,
experience, and personal guarantees of the owners.
Our mission is to run a profitable business by providing high-end therapeutic massage and beautiful services in a caring,
upscale, professional environment. We offer massage in a variety of styles - traditional Massage, Sports Massage, Deep Tissue
work, Sports Massage, Hot Stone Massage, Reflexology, and others. Our licensed aestheticians offer the latest in skin treatments,
body treatments and anti-aging therapies.
Our goal is to tailor the client's experience based on initial interview information, as well as feedback during the treatments, to
ensure the client's comfort and satisfaction, and to increase repeat business. We are mindful of the overall experience - using only
the finest oils and lotions, beauty treatments and aromatherapies. Special lighting, music, decor, and textiles are used throughout the
spa to complete the comfortable, plush environment and enhance the client's overall spa experience.
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The rose Spa offers therapeutic massage services, body treatments, facials and anti-aging treatments. Services are provided by
licensed therapists and aestheticians who are independently contracted and paid on a commission basis. The upside of the
commissioned employee is that there is very little overhead without sales; employees only make money when the business makes
money.
We also offer a full retail line that complements the services menu. Products included are high-end cosmetics, creams, candles,
and other beauty products. These high-end items tend to have 50% mark - up, or higher.
The rose Spa is a new destination offering customers the combination of massage, body treatments, facials and anti-aging
treatments. The settings are upscale, beautiful and serene. We cater to both men and women and offer the latest in skin care
products and therapies.
R.S.Puram coimbatore, where we plan to locate, has a daily traffic count of 10,000 cars. It is also only two blocks from a commuter
train stop, and has an upscale hair and nail salon which would complement our services nicely.
The rose Spa is a privately held partnership, owned by Ms. Arunya and Ms. Gayathri. In the course of fund raising, we will
explore the feasibility of both a partnership, and a limited liability partnership.
After spending several months searching for a spa to purchase, we decided to start a The rose Spa from the ground up. The bulk
of the start-up costs will be invested by us and the remainder will be funded through short-term financing. Details are provided
2. Industry analysis
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2.1 Industry definition
The rose Spa our sole purpose is to provide guests with lifestyle improvements and health enhancement through
professionally administered spa services, physical fitness, education, nutritional advice on a residential basis.
Nowadays in coimbatore we are more concerning about our health and this makes this kind of business very popular
recently and it tends to be larger and larger from metropolis to downtown. The Target group is particular in Women
because as we know well that they like to pamper themselves to be “Good-looking” without concerning cost
According to this, it is rapidly growing the sales could be lower due to many competitions. For the rose Spa we have
placed ours as a medium Spa and Beauty industry.
Staffs of Spa industry and health care is projected to increase 27 percent through 2014 in coimbatore, compared with
14 percent for all industries combined The slowest growing industry segment to 69 percent in the much smaller Spa
health care services.
About 40,000 establishments Spa care industry; they vary greatly in terms of size, staffing patterns, and organizational
structures. About 76 percent of Spa care establishments are offices of physicians, or other health practitioners.
Although hospitals constitute only 2 percent of all health care establishments.
3 Market Analysis
3.1 Marketing segmentation and target market selection
We are primarily targeting potential clients within our facility’s zone with a household income over $5,000. Our secondary
market will include visitors staying in a local hotel. Within Coimbatore approximately 14% of the population has never tried a
massage. We will assume that a conservative 70% of these two categories has tried a massage and would undergo one again, if
offered appealing services at the right price. Our market Analysis table thus reflects 70% of the local and visiting population who
might be targeted.
3. Serious Athletes
Injury and workout recovery also preventative.
Many serious runners, surfers, bicyclists and college athletes in the local area.
Massage for improved performance - great for word-of mouth referrals if they see results.
The closest competitor is the Leelawadee Spa which is a Hair salon that offers additional, limited, spa services. The Siam Hotel
also offers massage treatments, but we will mostly cater to visitors to the area and not the local residential base. Finally, Ravanda
Spa, located in Plaza Center is not a traditional day spa but combines a day spa with a female gymnasium. No men are allowed at
Ravanda Spa, either. The going rate for massage in Freeway County is $70-$90 per hour which is slightly above most of the other
residential areas in Metropolis which can even be as low as $40 per hour in saturated or low-income areas.
4 Marketing Plan
4.1 Market strategy
Our strategy is to implement the most aggressive marketing and networking in the community followed by the best services in the
business. Our prices are competitive for the area, and our personnel plan, which includes using a pool of skilled, commissioned
therapists and aestheticians, will give us a financial advantage.
Premium Pricing
We use a high price where there is uniqueness about the product or service to approach a substantial competitive advantage
exists. Such high prices are charge for luxuries such as rooms, beautician courses and delivery service.
Penetration Pricing
The price charged for services is set artificially low in order to gain market share. Once this is achieved, the price is increased.
Economy Pricing
This is a no frills low price. The cost of marketing and manufacture are kept at a minimum. We have economy services for,
such as hands massage.
Price Skimming
Charge a high price because we have a substantial competitive advantage. However, the advantage is not sustainable. The high
price tends to attract new competitors into the market. Once other spas were tempted into the market and the services were
produced at a lower unit cost.
Promotional Pricing
Pricing to promote our services is a very common application. There are many promotional pricing including approaches such
as Buy One Get One Free.
• Advertising – we pay promotions using multimedia deliver the The Rose Spa’s message such as health magazines. While
we have involved one-way communication with mass feedback opportunity for the customer experiencing that the advent
of Internet such as Lotus’s website, community profiles (Fackebook,Youtube) that allow customers to provide quick
feedback.
• Sales Promotion – we involve the use of special short-term techniques in the form of incentives, to encourage customers
to respond or undertake some activity. For instance, the use of retail coupons with expiration dates requires customers to act
while the incentive is still valid.
• Public Relations – we also referred to as publicity, this type of promotion uses third-party sources, and particularly the
news media, to offer a favorable mention of our company or services without direct payment to the publisher of the
information.
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• Personal Selling – we involve personal contact between company alliance and those who have a role in purchase
decisions (member of a company buying center). Often this occurs face-to-face or via telephone, though newer technologies
allow this to occur online via video conferencing or text chat.
If, as it has been said, the top item which determine success in business is location then a busy location at Plaza center in a
thriving residential community represents our top marketing strategy. We are focusing on the sales, marketing and management and
delegating the massage and aesthetician therapies to employees--business profitability potential is exponentially maximized over a
one or two person operation by a direct care-giver without any marketing, management or sales background.
As the owners, we have done extensive market research and visited some of the best spas in and have taken ideas from the best to
offer an upscale, ultra-amenity, spa experience. Once a client experiences the comfortable, high-end level of personalized care that
we offer, we are confident that we will have a return client.
Strategy
To raise the profile of The Rose Spa this will help by improving uptake of services and increasing public
consideration of customers. This Services Development Plan is intended to serve our strategy and therefore indirectly
to increase the The Rose Spa’s effectiveness. In developing a Services Development Plan we have built the following
ideas in mind.
Plans
To implement this strategy we are developing plans in the following:
Management
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If once plan have been agreed we will seek the advice of other relevant authorities in drawing up an operating
schedule for the proper management of all our activities.
Provision of Services
Purpose
Significant revenue on those items upon which it does make a profit (e.g. ingredients, Staffs)
Nevertheless The Rose Spa provides a number of popular and valuable member services
Service Provision
This view emphasizes that a range of services is available it’s not just a service material but also service mind.
We are friend this redefinition has begun , has led to substantially increased turnover since the start of term (against
comparable recent periods). This indicates that service uptake has increased, as well as improving the financial
viability of the activity.
Coffee Bar
Purpose
The Rose Spa is looking at ways to increase involvement of workers and university students, to increase uptake of the
services it offers and to attempt to make more relationship community. At the same time we are keen to ensure
sustainability and to develop systems which will handle increased activity without consuming the time of elected us. In
pursuing these aims we would like to consider the possibility of providing a coffee bar during customer’s relaxing.
Consultation
Timescale
.
We and relevant workers are keen to actively pursue each of the activities described, and wishes to present the plans
for their information, for approval, and for any advice which members wish to offer on the content of the plans and
how best to take them forward.
6 Financial analysis
Start-up
Requirements
Start-up Expenses
Legal $2,500
Brochures $500
Construction/Design $45,000
Insurance $2,000
Rent $17,000
Advertising $5,000
Accountant $950
Linens $4,000
Other $0
Start-up Assets
Long-term Assets $0
Start-up Funding
Assets
Liabilities
Long-term Liabilities $0
Capital
Planned Investment
N/A $0
The financial plan depends on important assumptions, most of which are shown in the following table as annual assumptions. We
assume cash payments for all services, except for the 1% of sales projected as insurance reimbursements, with collection days at 90.
The collection days are for insurance billings only. Interest rates, tax rates, and personnel burden are based on conservative
assumptions.
General Assumptions
Year 1 Year 2 Year 3 Year 4 Year 5
Plan Month 1 2 3 4 5
Other 0 0 0 0 0
Fixed expenses are the customary: rent, electric, advertising, insurance. There are four main areas of income: massage,
aesthetician retail and out call. Massage and aesthetician services are $65 per service minimum, with 55% of that going to the
service provider. The basis for the sales projections is a conservative estimate of 7 services per day the first month in business and
53 services per day by the end of the first year. At 53 services per day we would still only be operating 75% to capacity with 7
treatment rooms operating 7 days a week, 8-10 hours per day.
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On retail services/product, the gross margin is consistently 50% across the board. The retail lines go in conjunction with the spa
services as an extension of the spa experience. The more customer’s sales will be driven. These high-end spa services are hard to
find items that generate repeat purchases.
Expenses
Payroll Taxes $0 $0 $0 $0 $0
Profit Before Interest and Taxes $154,721 $173,380 $183,480 $196,155 $209,130
Based on our conservative sales forecasts, the following Cash Flow table shows The Rose Spa with a consistently positive Cash
Flow. After two months, the spa will show a consistent increase in the cash balance. Because the business is a partnership, our
draw is obviously the area of cash flow where adjustments can be made if Cash Flow becomes tight.
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The only Accounts Receivable carried is any Insurance Billings that are not paid during the month. Although some insurance
companies pay promptly, within 10 working days, others take more than 6 weeks to pay. We have set our collection days for this
small percentage of non-cash sales at 90 days, to be conservative.
The Balance Sheet shows a steady increase in earnings and net worth over the next five years.
Assets
Current Assets
Long-term Assets
Current Liabilities
Long-term Liabilities $0 $0 $0 $0 $0
Ratio Analysis
Year 1 Year 2 Year 3 Year 4 Year 5 Industry Profile
Percent of Sales
Selling, General & Administrative Expenses 90.28% 94.36% 90.99% 0.00% 0.00% 69.59%
Profit Before Interest and Taxes 18.78% 20.23% 20.39% 20.74% 21.30% 4.07%
Main Ratios
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Current 2.47 5.23 7.79 11.12 13.83 1.17
Total Debt to Total Assets 40.46% 19.01% 12.73% 8.93% 7.19% 58.83%
Pre-tax Return on Net Worth 95.65% 60.66% 44.05% 35.25% 29.64% 4.43%
Activity Ratios
Debt Ratios
Liquidity Ratios
Additional Ratios
The break-even analysis table shows what we need to make in sales to meet costs. Our variable costs include both the direct costs
shown in the Sales Forecast table, for linens, ingredients, equipment, but also include the commissions paid to contracted massage
therapists and aestheticians. We should surpass the break-even point by month four of operations.
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Break-even Analysis
Monthly Revenue Break-even $31,022
Assumptions:
Average Percent Variable Cost 39%
Estimated Monthly Fixed Cost $18,893