April 2020 FOR LANDLORDS

CBRE PRESENTS

REENTERING THE
W O R L D’ S W O R K P L AC E S

LANDLORD BRIEFING GUIDE

FOR USE IN CONJUNCTION WITH THE

CBRE BUILDING REENTRY WORKBOOK
INTRODUCTION
Reentering the world’s workplaces

The implications of COVID-19 have been profound, and the path to business
recovery is evolving and fluid. CBRE Property Management has created this
document as a briefing guide for landlords and asset managers—wherever they
are in the response-to-recovery process. We are sharing our expertise and
advice based on a rapidly growing body of knowledge, detailed guidance
documents, technical specifications, protocols, and tools that we have
developed for and with our clients, as well as for our own CBRE workplaces.
The process of reentry is already under way in some parts of the world, though
preparation is just beginning for both landlords and tenants in the Americas.
CBRE is at the forefront of this complex issue, actively supporting 6,000 clients
around the world in developing plans and protocols, creating leading
practices, and advising on how to rethink, reopen, and reenter buildings and
the tenant workplaces within them.
As this is an evolving topic with global experience being gained every day, we
will be producing regular updates to these materials that we will share with
you.

All COVID-19 related materials have been developed with information from the World Health Organization,
Centers for Disease Control & Prevention, public health experts, industrial hygienists, and the deep and broad
experience of CBRE, our clients and our strategic suppliers. They may not be suitable for application to all facilities
or situations. Ultimately, occupiers and landlords must make and implement their own strategic decisions for their
individual stakeholders and facilities. CBRE’s guidance is intended to initiate those discussions and expedite the
process. We make no representations or warranties regarding the accuracy or completeness of these materials.
CBRE cannot ensure safety and disclaims all liability arising from use of these materials.
INTRODUCTION
What triggers recovery? External and internal considerations

Given the current patchwork of governmental advisories and stay-at-home orders, we expect the reentry process to occur in a gradual,
phased manner, both geographically and within multi-tenant buildings as companies come back online based on their individual plans and
timelines. This will create unique challenges and complexities that landlords and property managers will need to navigate over time, together.

As governmental restrictions permit the return to work and businesses are broadly allowed to reenter workplaces, tenants will need to be
prepared to determine their own thresholds and policies for welcoming employees, customers, and visitors back to their offices and places of
business.

There are a number of factors tenants will take into consideration, including:

The ability of the location
and physical environment
to support social distancing
and frequent cleaning
Availability of widespread
testing and monitoring of
people with COVID-19
symptoms
Reliable and sustainable Regulatory requirements
availability of key supplies and implementation of
(hand sanitizers & personal compliant practices
protective equipment), and
key support businesses (e.g.
day care centers)

CENTERS FOR DISEASE CONTROL (CDC) WORLD HEALTH ORGANIZATION (WHO)

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 3 REENTERING THE WORLD’S WORKPLACES
INTRODUCTION
The path forward – a safe and healthy plan

This document will guide landlords and CBRE property managers to develop individual, tailored reentry plans
for each asset we manage. We will address the following key conversations, providing specific advice,
recommendations and guidelines that can be implemented at individual properties.

11. Planning for Reentry

Considerations and discussion points to create a tailored building reentry plan for your asset(s) across all
aspects of the operational landscape.

22. Welcoming Our Tenants Back

Operational standards and best practices to address new tenant expectations of operations, social distancing
practices, building health & safety standards, and continuous communications.

3. Ongoing Building Management and Evolution

3 Services and technology tools available to support the workplace experience and operations, moving forward.

As a companion to this guide for landlords and property managers, CBRE has also developed a Tenant
Briefing Guide, which is available to share with tenants in our managed properties. This guide more
specifically addresses considerations and responsibilities of the tenant community in the reentry process.

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 4 REENTERING THE WORLD’S WORKPLACES

PLANNING FOR
R E E N T RY
One thing we know for sure: Reentering
workplaces is not straightforward. As a result,
careful thought must be given to all aspects of
the tenant, employee and visitor experience,
requiring us to approach things in fundamentally
new ways.
PLANNING FOR REENTRY
Landlord, tenant and property manager – planning and communications
The relationship between landlord, tenant and property management – and the
communication between all parties – has never been more important than
today as we contemplate the reentry to the physical workplace.
For all parties to feel comfortable and confident in a safe, healthy return, each
group needs to play their part in shaping a customized reentry plan that works
best for the health and safety of tenants, visitors and service providers and in
an efficient and timely manner.
Tenant Plan Landlord
© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT
A well-defined reentry plan should include a detailed communication strategy
to address the steps along the path back to full operations.
Key communications to be included in the overall reentry plan may include:
• Tenant Briefing Guide – General considerations for tenants as they plan
their return to work
• Tailored Building Reentry Workbook – Key elements of the landlord plan
should be shared with tenants
• Property manager/tenant communications with supplier partners and
vendors to communicate revised operating plans and protocols
6 REENTERING THE WORLD’S WORKPLACES
PLANNING FOR REENTRY
Areas of landlord responsibility

In this Planning for Reentry section, we discuss the overall building operations and identify areas of responsibility
between landlord and tenant. An extract from the Building Reentry Workbook is shown on the next page which
clearly illustrates those areas which landlord, tenant or both parties, must make revised plans for when considering
reentry.

For the areas of landlord responsibility, we have provided recommendations for each operational area of focus.
It is the tenant’s responsibility to develop a plan for their leased premises. However, we have highlighted their areas
of responsibility and prepared a companion Tenant Briefing Guide to share some high-level considerations to assist
them in the process.

We have organized the key focus operational areas into 4 categories as follows:

Base General Building Crisis Building

1 Building
HVAC, Electrical, Plumbing,
Fire/Life Safety, Elevators
and Escalators
2 Operations 3 Management 4 Amenities
Building Ingress/Egress, Emergency/Fire/Life Safety Food & Beverage, Fitness
Screening, Concierge, and Business Continuity Center, Interior/Exterior
Janitorial, Restrooms, Planning (BCP) Common Area Lounges,
Parking/Garages Flexible Office/Meeting
Spaces, Bike Rooms

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 7 REENTERING THE WORLD’S WORKPLACES

PLANNING FOR REENTRY
Building reentry workbook

Below is the landlord checklist within the Building Reentry Workbook, which works through four key areas of operations. This is intended to
be completed in partnership with the landlord and property manager.

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 8 REENTERING THE WORLD’S WORKPLACES

PLANNING FOR REENTRY

The following sections are organized into the below focus areas:
Base General Crisis Building
1 Building 2 Building 3 Management 4 Amenities
HVAC, Electrical, Operations Emergency/Fire/Life Food & Beverage, Fitness
Plumbing, Fire/Life Safety and Business Center, Interior/Exterior
Safety, Elevators and Building Ingress/Egress, Continuity Planning (BCP) Common Area Lounges,
Escalators Screening, Concierge, Flexible Office/Meeting
Janitorial, Restrooms,
Spaces, Bike Rooms
Parking/Garages

1 Base Building: Operational Advice and Considerations

• We will work with you to undertake a general review of Building Rules and Regulations that will likely require modifications to accommodate
significant changes in operations due to COVID-19. Modifications should be considered for the following, but not limited to:
• Ingress and egress • Bio-waste disposal
• Access and visitor protocols • Contractor access and working hours
• Facial coverings and social distancing in • Vertical transportation - queueing, traffic flow,
common areas as recommended by the passenger spacing and destination controls
CDC or AHJ • Parking facility rules and regulations
• Food and supply deliveries • Lobby protocol
• Limited common area socializing • Conference center protocol
• Food services • Mailroom protocol
• Tenant amenities

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PLANNING FOR REENTRY

1 Base Building: Operational Advice and Considerations

• Assess security and surveillance for common areas and determine if changes are
necessary to manage crowd control and potential safety check.

• HVAC systems should be assessed to identify opportunities for increasing outside air
ventilation rates and filtration efficiency, where feasible, in accordance with
guidance by CDC, OSHA, and ASHRAE. Special attention is required for HVAC
systems that serve high-traffic areas or areas with higher density occupancy.
Additional technology-based strategies for enhancing surface/air disinfection may
be analyzed for feasibility and implemented as supplemental measures at the
direction of the owner.

• Plumbing systems may require modification and/or increased maintenance to

ensure continuous supply of hot water for hand washing and touchless operation of
faucets, water fountains, urinals, and water closets.

• Electrical systems, particularly lighting systems, may need to be adjusted based on

changes in occupancy and furniture layout in common areas.

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 10 REENTERING THE WORLD’S WORKPLACES

PLANNING FOR REENTRY

1 Base Building: Operational Advice and Considerations

• Building Automation System controls and schedules should be evaluated and modified to support
increased occupancy levels, revised hours of operation, and desired changes in HVAC operations (e.g.,
increased ventilation rates, purge cycles, etc.).

• Vertical transportation modifications will be required to maintain recommended social distancing and
regulate traffic flow.

• Coordinate with Tenants who may have security systems that interface with the property’s access control
systems.

• Ensure Tenants have assessed their dedicated mechanical systems such as HVAC, Emergency Generators
or Servers.

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PLANNING FOR REENTRY

1 Base Building: Elevators

• Control passenger traffic flow and utilize security personnel and signage to
assist passengers in meeting social distancing requirements.

• Frequent disinfection of elevator surfaces and controls.

• Assess elevator cab HVAC systems and evaluate potential to increase

ventilation rates and filtration efficiency.

• Install replaceable sheet plastic covering over elevator call buttons as an

interim measure to facilitate enhanced cleaning and disinfection and protect
electronics from potential damage.

• Destination Dispatch (DD) Systems: Reprogram existing DD systems where

possible to support revised traffic flow objectives. Prioritize upgrade to DD
during elevator modernizations to optimize vertical traffic flow and minimize
passenger contact with elevator controls in lobby areas and inside elevator
cabs.

• Signage and communications to assist passengers at properties that may not

have on-site security.

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PLANNING FOR REENTRY

1 Base Building: HVAC

• Increase outside air ventilation rates where possible, taking full advantage of air-side
economizers whenever outdoor thermal conditions permit and carefully consider indoor
temperature/humidity requirements to ensure that Tenant comfort is not adversely impacted
during occupied hours.

• Increase central air filtration efficiency where possible in accordance with ASHRAE guidance,
ensuring no adverse impacts to HVAC system performance. Seal edges of filters to limit
bypass.

• Minimize HVAC system downtime, running the system longer hours to enhance the positive
impact of increasing outside air ventilation and filtration efficiency.

• Maintain continuous operation of outside air ventilation systems when HVAC systems are
operating.

• Utilize energy/heat recovery units to mitigate energy cost impacts while ensuring no cross
contamination between exhaust and incoming air streams.

• Run toilet exhaust fans continuously when HVAC systems are operating.

• Run staircase pressurization fans and elevator well pressurization fans frequently.

• Limit HVAC maintenance and non-emergency repairs in tenant spaces to non-occupied hours.

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PLANNING FOR REENTRY

2 General Building Operations: Operational Advice and Considerations

• Review ingress and egress/access controls in order to maintain safety and social distancing
in a well thought-through manner
• Adherence to recommended CDC/Authorities Having Jurisdiction (AHJ) screening
protocols for vendors and property employees
• Consider modifications to construction policies to include:
• Staging trades work at different times; split up trades into quadrants
• Limiting the amount of construction workers riding on freight elevators
• Establish continuous hot spot cleaning
• PPE required and enforced on job sites
• Continuous cleaning of site
• Negative air pressure on construction job sites

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PLANNING FOR REENTRY

General Building Operations:

2 Enhanced Cleaning Protocols
• Increase disinfection of entrances, common areas,
restrooms and high-touch surfaces such as door handles,
elevator buttons, handrails, etc.

• Maintain availability of disinfectant wipes and hand

sanitizers throughout the common areas

• Provide highly visible day porters with increased

frequency of common area cleaning

• Utilize EPA approved disinfectants

• Discuss with tenants regarding above-standard cleaning

requirements for their premises including scope and costs

• Consider cleaning specification enhancements for new or

renewal leases

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PLANNING FOR REENTRY

General Building Operations:

2 Practice Good Hygiene - Restrooms
• Reinforce good hygiene practices within restrooms

• Consider adding touchless soap and anti-viral cleaning

supplies

• Install plenty of hands-free dispensers with hand sanitizer

that contains at least 60-95% alcohol in lobbies,
conference areas, and lounges

• Consider touchless garbage, recycling receptacles, door

pulls, partition hardware and badge readers

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PLANNING FOR REENTRY

Crisis Management:
3 Operational Advice and Considerations
• Update the Emergency Procedures Manual &
Fire/Life Safety planning to reflect new safety,
security and access control measures

• Revise Business Continuity Plans (BCP) based

on guidelines from CDC, AHJ and client
directives

• Review in-place COVID-19 reporting

processes and protocols in support of the
CDC, AHJ and client directives

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 17 REENTERING THE WORLD’S WORKPLACES

PLANNING FOR REENTRY

4 Building Amenities:
Common Areas/Lounges/Meeting Rooms
• Retailers that provide Food & Beverage (F&B) services to
both common areas and tenants premises may need to
be limited in their operations due to the economic impact

• Consider alternative F&B providers including fast casual,

grab-and-go, pop-up providers that can support the
needs of the property

• If opened, fitness centers, bike rooms, lounges and

common area meeting or flexible office spaces will
require enhanced cleaning and social distancing
measures

• Mail/copy/delivery services may need to be modified

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 18 REENTERING THE WORLD’S WORKPLACES

PLANNING FOR REENTRY

4 Building Amenities:
Common Areas/Lounges/Meeting Rooms
• For those properties that have common area workspaces
or lounges, provide social distancing guidance through
communications and signage 6 feet minimum
• Monitor traffic flow and consider limiting the amount of
people that can occupy the common area(s) at one time

• Clean these areas multiple times per day

• Adopt signage to guide people to follow the protocols

• Reduce seating capacity in meeting rooms to increase

distance

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 19 REENTERING THE WORLD’S WORKPLACES

WELCOMING OUR
T E N A N T S B AC K
Preparing to reenter requires the development of
detailed plans for each property to consider and
address new tenant expectations for operations,
procurement, building health & safety, and
continuous communications.
 EXAMPLE POSTERS
WELCOMING OUR TENANTS BACK
Tenant communications - signage
Interior of exits Throughout the facility
Our property management teams are focused on creating a seamless return to the
property, which includes ensuring tenants know what to expect, and feel both informed and
reassured. As such, we've developed a suite of signage templates that can be customized
for individual properties.

Exterior of Entrance Doors

• Entering Common Areas
• This Area is Regularly Disinfected
• For Your Safety, This Facility Is Disinfected at <<Interval>>
• Physical Distancing Reminders
• Sanitation Station
• Mask Usage Tips Bathroom interiors Entrances and exits

Restrooms
• This Bathroom Is Regularly Disinfected
• This Bathroom Was Last Disinfected <<Date / Time>>
• Handwashing Instructions
• Distancing Reminders

Multiple Areas
• Personal Hygiene Tips
• Please Practice Social Distancing
• Social Distancing Boundaries

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 21 REENTERING THE WORLD’S WORKPLACES

WELCOMING OUR TENANTS BACK
Building a comprehensive plan with CBRE best practices and global standards

As always, our clients have the advantage of CBRE's global presence and
experience which constantly drive our standard operating procedures,
which CBRE refers to as Global Standards. Moving through the COVID-19
crisis, we have collected - and continue to collect - best practices from our
Property Management teams in markets around the world.

Global Standards have been the cornerstone to our Property Management

operational platform for the past two decades and continue to be
developed and refined to ensure quality and consistency, while reducing risk
throughout the lifecycle of a property.

Alongside this Landlord Briefing Guide, we have developed a Building

Reentry Workbook and Tenant Briefing Guide for use by every CBRE
property manager.

All tools and resources are located on our Property Management Global
Intranet.

Any links provided herein are internal to CBRE and inaccessible for external use.

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 22 REENTERING THE WORLD’S WORKPLACES

WELCOMING OUR TENANTS BACK
Procurement planning – budget impact

Below we outline some key areas which will need additional consideration from a procurement perspective as we develop the Building Reentry
Workbook. Knowing that the global supply chain is stressed, owners and managers should understand current stock and develop a plan for future
needs. Your CBRE property manager will work with the procurement team to facilitate purchasing.

It is important to allow for additional delivery time and be prepared to accept substitutes and handle bulk quantities. This limited list should be helpful
with both planning and communications.

Personal Health & Safety Supplier Readiness

• Hand sanitizer • Janitorial – Reset common area cleaning scopes and schedules
• Sanitizing wipes • Janitorial – Cleaning supplies
• Face coverings/masks (Building staff) • Day Porters
• Gloves (Building staff) • Elevators
• Anti-microbial spray/coatings • Amenities
• Fitness Center
Signage & Communications • Common Area Lounge
• Posters • Retailers
• Property Website/App (HOST)
• Elevator Communication (Captivate) Security
• Email Alerts via PULSE • Additional Security staffing:
• Texts • Elevator operations
• Apps for employee for safety procedures • Opening and closing doors in common areas
and general communications
• Floor decals (or other means to denote
spatial boundaries)

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 23 REENTERING THE WORLD’S WORKPLACES

ONGOING WORKPLACE
MANAGEMENT &
EVOLUTION
Considerations of services and technology tools
for the evolution and improvement of your
building experience and operations as you head
into the future.
O N G O IN G W O R K PL AC E M A N AG EM EN T A N D ST R AT EGY
Future innovations to differentiate your building and protect your asset

While our core operating platforms have changed, we also recognize there are many new technologies and
innovations being introduced to the market constantly. In partnership with CBRE’s Global Workplace Solutions
business, we are evaluating various engineering technologies and innovations to support you in the future.
Future topics could include:
• HVAC solutions based on ever-evolving CDC and AHJ guidance
• Ultraviolet germicidal irradiation (UVGI) systems for surface and air disinfection
• Bipolar ionization systems (BPI) for surface and air disinfection
• Anti-microbial coatings for elevator buttons, etc.
• Temporary and permanent furniture solutions
• Access controls
Opinions on emerging technologies will be provided in detail in future versions of this Landlord Briefing Guide.

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 25 REENTERING THE WORLD’S WORKPLACES

O N G O IN G W O R K PL AC E M A N AG EM EN T A N D ST R AT EGY
Existing technology suggestions for touchless operations

The below suggestions may be considered by some landlords looking to invest in touchless operations in their assets:

Restrooms Parking
Consider the following options: • Automated parking tickets in lieu of any manually issued
• Sensor-based faucets, water fountains, urinals, tickets
and water closets
• Sensor-based soap dispensers Common Areas And Exteriors
• Sensor-based hand towel dispensers • Sensor-controlled lighting
• Sensor-controlled lighting • Lighting control systems for automated lighting control and
• Sensor-based trash receptacle scheduling
• App based technologies for other controls such as access
Retail Food Services control, after-hours HVAC, etc.
• App based ordering to avoid standing in queues
and gathering Mail
• Enhanced mail services

© 2020 CBRE | GLOBAL PROPERTY MANAGEMENT 26 REENTERING THE WORLD’S WORKPLACES

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