Beruflich Dokumente
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User Guide
SWDT654281-1091416-0721034519-001
Contents
Getting started........................................................................................................................................................................................................................................... 2
About the messaging service plans for the BlackBerry Internet Service............................................................................................................................................ 2
Basics........................................................................................................................................................................................................................................................... 2
Troubleshooting.......................................................................................................................................................................................................................................... 3
Synchronization.......................................................................................................................................................................................................................................... 28
Synchronizing email messages................................................................................................................................................................................................................. 28
Synchronizing contacts............................................................................................................................................................................................................................. 29
Synchronizing calendars........................................................................................................................................................................................................................... 30
Troubleshooting.......................................................................................................................................................................................................................................... 31
BlackBerry devices..................................................................................................................................................................................................................................... 33
BlackBerry device basics........................................................................................................................................................................................................................... 33
Troubleshooting.......................................................................................................................................................................................................................................... 34
Glossary....................................................................................................................................................................................................................................................... 35
Provide feedback........................................................................................................................................................................................................................................ 37
Legal notice................................................................................................................................................................................................................................................. 38
User Guide Getting started
Getting started
About the messaging service plans for the BlackBerry Internet Service
There are multiple messaging service plans for the BlackBerry® Internet Service. Each messaging service plan offers a different set of features.
Depending on your messaging service plan, you might not be able to create a BlackBerry email address or add existing email addresses to your
BlackBerry device.
For information about your messaging service plan, contact your wireless service provider.
Basics
About accessing the BlackBerry Internet Service for the first time
The first time that you log in to the BlackBerry® Internet Service, you can add a supported email address, create a BlackBerry email address,
or do both.
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
You might want to add an email address if you have an existing supported email account that you want to access from your BlackBerry device
or BlackBerry enabled device.
You might want to create a BlackBerry email address if you do not have another existing, supported email account or if you need an additional
email address that you can use to send and receive email messages.
Related topics
Add an email address, 6
Create a BlackBerry email address, 10
2
User Guide Getting started
Troubleshooting
The BlackBerry Internet Service web site displays the incorrect language
On the login web page, before you log in, click the language that you want the web site to display.
I have forgotten my password and cannot log in to the BlackBerry Internet Service web
site
You can request to have your password sent to your BlackBerry® device.
1. On the BlackBerry® Internet Service web site, on the login web page, click Forgot password?
2. Type your user name or device PIN.
3. Click Request Password.
3
User Guide Setting up existing email addresses
4
User Guide Setting up existing email addresses
5
User Guide Setting up existing email addresses
Email address:
Type the complete email address of the email account that you want to add (for example, justinjones@blackberry.com).
Email password:
Type the password for your personal email account or the password that you used to set up your email application on your computer.
Passwords are usually case sensitive.
Email server:
6
User Guide Setting up existing email addresses
Type the address of your messaging server. The address of your messaging server can usually be derived from your email address. For
example, if your email address is justinjones@blackberry.com, the address of your messaging server might be mail.blackberry.com,
imap.blackberry.com, or pop.blackberry.com. If you do not know the address of your messaging server, contact your Internet service
provider.
User name:
Type the user name that you use to log in to your email account. Usually, the user name is the part of the email address before the at sign
(@), for example, justinjones in justinjones@blackberry.com. However, it could also be your complete email address.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Add an email address, 6
Email address:
Type the complete email address of the email account that you want to add.
Email password:
Type the password that you use to log in to your email account on your organization's network. Passwords are usually case sensitive.
User name:
Type your user name. The user name is the part of the email address before the at sign (@). For example, justinjones in
justinjones@blackberry.com. In some cases, this might be the login name that you use to log in to your organization's network. If your
organization uses multiple network domains, the user name might follow the format domain name\user name. For example, if the email
address is justinjones@blackberry.com and the domain is domain 1, then the user name is justinjones, and the network domain name and
user name are domain1\justinjones.
Mailbox name:
Type the mailbox name for your Microsoft Outlook account. The mailbox name is the same as your login name, and it is usually case
sensitive.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Add an email address, 6
7
User Guide Setting up existing email addresses
Troubleshooting
8
User Guide Setting up a BlackBerry email address
9
User Guide Setting up a BlackBerry email address
User name:
Type a user name for your BlackBerry® email address. Your user name will appear before the @ sign in your BlackBerry email address. The
user name must begin with a letter or number, must be 4 to 32 characters long, and can contain uppercase and lowercase letters (a to z,
A to Z), numbers (0 to 9), underscores (_), dashes (-), and periods (.).
Password:
Type a password.
Confirm Password:
Type the password again.
Secret question:
Select a predefined secret question or type a secret question. The question cannot exceed 100 characters.
Secret answer:
Type an answer for the secret question. Your secret answer must not exceed 100 characters and is not case sensitive.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Create a BlackBerry email address, 10
10
User Guide Setting up a BlackBerry email address
Password:
Change the password for your BlackBerry email address. You use this password when you change options for the email address or need
to validate the email address. If you access the BlackBerry® Internet Service using a user name and password, this does not change your
password for the BlackBerry Internet Service, only for your BlackBerry email address.
Secret question:
Change the secret question that the BlackBerry Internet Service uses to confirm your identity. If you forget the password for your BlackBerry
email address, you must answer your secret question correctly to send your password to your BlackBerry device.
Reply to:
Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply to email address
to hide your BlackBerry email address. If you added more than one email address to the BlackBerry Internet Service, you can make email
messages that you send from one email address appear as if you sent them from another email address.
Your name:
Type the display name that you want to appear in the From field of email messages that you send. The display name identifies you as the
sender of an email message in a friendly, informal manner.
Signature:
Type a signature for your email address. Your signature appears at the end of email messages that you send from your BlackBerry device.
Auto forward:
Specify whether you want to automatically forward a copy of all of your incoming email messages.
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User Guide Setting up a BlackBerry email address
Depending on your email service provider, you might be able to specify options to forward incoming email messages from another email account
to your BlackBerry® email address. You might encounter one of the following situations:
• Your email service provider might allow you to set up email message forwarding.
• Your email service provider might set up email message forwarding for you, if you request the service.
• Your email service provider might not allow you to forward email messages to other email addresses.
For more information about setting up or stopping email message forwarding, see the online help in your email account or contact your email
service provider.
If you use an email application on your computer (such as Microsoft® Outlook®, Microsoft® Outlook® Express, or Apple Mail) to access another
email address and your computer is always turned on and has a constant connection to the Internet, you might be able to set up your email
application to forward incoming email messages to your BlackBerry email address. For example, to set up email message forwarding in Microsoft
Outlook, you can create a forwarding rule for email messages. For more information, see the online help in your email application or contact
your administrator.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Troubleshooting
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
12
User Guide Setting up a BlackBerry email address
13
User Guide Changing email address information
Change the password for an email address that you added to your device
Note: Depending on your messaging service plan, this feature might not be supported.
1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside an email address.
3. Delete the existing password.
4. Type the new password.
5. Click Save.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
14
User Guide Changing email address information
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Create a BlackBerry email address, 10
Delete an email address, 19
About changing the password and secret question for your BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
When you create a BlackBerry® email address, you specify a password and a secret question and answer for the BlackBerry email address.
When you change your password, secret question, or answer to your secret question, you must type the current password for your BlackBerry
email address. If you cannot remember the current password, you must type the answer to your secret question so that the BlackBerry® Internet
Service can send the password to your BlackBerry device.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Change the secret question and answer for your BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside your BlackBerry email address.
3. Click Change Secret Question.
4. Specify a new secret question and answer.
5. Type the password for your BlackBerry email address.
6. Click Save.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Secret question:
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User Guide Changing email address information
Select a predefined secret question for your BlackBerry® email address or type your own secret question for your BlackBerry email address.
Your secret question cannot exceed 100 characters.
Secret answer:
Type an answer for your secret question. Your secret answer cannot exceed 100 characters and is not case sensitive.
Email server:
Type the name of the POP or IMAP messaging server for the email address.
Use SSL:
Select this check box if your wireless service provider supports SSL encryption and you want to turn on SSL encryption for email messages
from the email account.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Change the options for your Microsoft Outlook Web Access server
Note: Depending on your messaging service plan, this feature might not be supported.
1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside a Microsoft® Outlook® Web Access email address.
3. Click Advanced Settings.
4. Change the advanced options for your email address.
5. Click Save.
16
User Guide Changing email address information
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Advanced options for your Microsoft Outlook Web Access email address
Depending on your messaging service plan, these options might not be available.
Email account:
Type the complete email address of the email account.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
17
User Guide Changing email address information
When you compose an email message from your device, the name that you give to your email address appears in the Send Using field at the
top of the email message. The name that you give to your email address also appears on the Home screen below the messages application
icon for the email address.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
About signatures
Note: Depending on your messaging service plan, this feature might not be supported.
18
User Guide Changing email address information
You can add a signature to any email address on your BlackBerry® device. Your signature appears at the end of email messages that you send
from your device using that address.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
Troubleshooting
19
User Guide Changing email address information
20
User Guide Managing email messages
21
User Guide Managing email messages
4. Click Save.
To stop forwarding a copy of email messages that you send, clear the Auto BCC to field.
Related topics
About the messaging service plans for the BlackBerry Internet Service, 2
All messages:
Set whether the BlackBerry® Internet Service forwards a copy of all of your incoming email messages.
22
User Guide Managing email messages
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User Guide Managing email messages
To field contains:
Type an email address that the email message filter should search for in the To field of email messages. The address can be your email
address or another email address. If the email address belongs to a distribution list, the email message filter will not block email messages
from the distribution list unless you create another email message filter for the email address of that distribution list. To specify that the
email message filter should search for email messages that contain specific text, type part of an email address. For example, type justin
for email addresses that start with justin, or type jones@blackberry for email addresses that contain jones@blackberry.
CC field contains:
Type an email address that the email message filter should search for in the CC field of email messages. The address can be your email
address or another email address. If the email address belongs to a distribution list, the email message filter will not block email messages
from the distribution list unless you create another email message filter for the email address of that distribution list. To specify that the
email message filter should search for email messages that contain specific text, type part of an email address. For example, type justin
for email addresses that start with justin, or type jones@blackberry for email addresses that contain jones@blackberry.
Header only:
Select this check box to forward only the subject of the email message to your device. You can download the content of the email message
after you open it.
Level 1 notification:
Select this check box to forward email messages with high importance to your device.
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User Guide Managing email messages
25
User Guide Managing email messages
Troubleshooting
Changes that I made to email messages on my device are not reflected in my email
account
Note: Depending on your messaging service plan, this feature might not be supported.
Depending on your email service provider, you might not be able to reconcile email messages over the wireless network.
On your BlackBerry® device, verify that wireless email reconciliation is turned on. For more information, on the Home screen of your BlackBerry
device, click the Help icon.
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User Guide Managing email messages
27
User Guide Synchronization
Synchronization
Synchronizing email messages
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User Guide Synchronization
Synchronizing contacts
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User Guide Synchronization
Synchronizing calendars
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User Guide Synchronization
Note: This feature is supported only on BlackBerry® devices that are running BlackBerry® Device Software 5.0 or later. Depending on your
messaging service plan, this feature might not be supported.
1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside the email address that you want to synchronize your calendar with.
3. Select the Calendar check box.
4. Click Save.
5. On your BlackBerry device, open the email setup application.
To stop synchronizing your calendar, clear the Calendar check box.
Troubleshooting
31
User Guide Synchronization
• Verify that you are using a BlackBerry device. Calendar synchronization on devices with BlackBerry® Connect™ software is not supported.
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User Guide BlackBerry devices
BlackBerry devices
BlackBerry device basics
Best practice: Selling your device or giving your device to another person
If you want to sell your BlackBerry® device or give it to someone else, consider the following guidelines:
• Delete all device data. For more information, click the Help icon on the Home screen of your device.
• If your device does not use a SIM card, your wireless service provider must delete your BlackBerry® Internet Service account or associate
it with a new device. Contact your wireless service provider.
• If your device uses a SIM card and you plan to provide the new owner of the device with the SIM card, your wireless service provider must
delete your BlackBerry Internet Service account or associate it with a new device. Contact your wireless service provider.
• If your device uses a SIM card and you want to use your SIM card in a new BlackBerry device, insert the SIM card into your new device,
open the email setup application, and complete the instructions on the screen to associate your BlackBerry Internet Service account with
your new device.
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User Guide BlackBerry devices
Troubleshooting
34
User Guide Glossary
Glossary
BlackBerry email address
A BlackBerry email address is an email address that you can create to send and receive messages on your BlackBerry device.
ESN
electronic serial number
IMAP
Internet Message Access Protocol
IMEI
International Mobile Equipment Identity
ISP
Internet service provider
MEID
Mobile Equipment Identifier
PIN
personal identification number
POP
Post Office Protocol
real-time delivery
Real-time delivery refers to the process whereby the messaging and collaboration server receives and delivers items, such as messages
or organizer data items, nearly simultaneously.
SIM
Subscriber Identity Module
35
User Guide Glossary
SSL
Secure Sockets Layer
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User Guide Provide feedback
Provide feedback
To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
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User Guide Legal notice
Legal notice
This user guide provides instructions for accessing the BlackBerry® Internet Service using a browser on a computer.
©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related
trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around
the world.
Apple is a trademark of Apple Inc. Facebook is a trademark of Facebook, Inc. Google Mail is a trademark of Google Inc. Microsoft, Hotmail,
Internet Explorer, Outlook, and Windows Live are trademarks of Microsoft Corporation. MySpace is a trademark of MySpace, Inc. Yahoo! is a
trademark of Yahoo! Inc. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or made available at
www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee,
representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility
for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and
confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM
reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide
any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or services including
components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and
Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content,
accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products
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User Guide Legal notice
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DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR
RELATED TO THE DOCUMENTATION.
Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service
provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a
subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and
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copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether
to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them.
You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and
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relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses
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Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software,
and/or BlackBerry® Device Software.
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Published in Canada
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