Data Centre Career Plan

CS TAN
Singapore

Current Job Role(s) & Competences Requirement

Data Centre Manager

Develops, operates, guides and maintains a data centre which is compliant to relevant
standards/codes and meets the business needs.

Competences required:
A.1 Data centre business and Strategy Alignment Level 5
A.2 Business Plan development Level 5
D.2 Human Resource Management Level 4
E.5 Relationship Management Level 4
E.11 Governance Level 4-5

Finance Manager
Provides financial advice and support to the data centre business, clients and colleagues to enable
them to make financially sound business decisions.

Competences required:
A.1 Data Centre and Business Strategy Alignment Level 5
A.2 Business plan development Level 4
D.4 Information management Level 5
D.9 Contract management Level 3
E.11 Governance Level 4

Lawyer / Legal Advisor

Provides legal protection and service by advising corporations on their legal rights and duties,
including the duties and responsibilities of management.

Competences required:
C.1 Service Delivery Level 2
D.2 Human resource management Level 3
D.9 Contract Management Level 3-4
E.3 Risk Management Level 3
E.11 Governance Level 4

HR Manager (Human Resource)

Develops, advises on and implement policies and executes effective management of personnel within
an organisation.

Competences required:
A.2 Business plan development Level 3
D.2 Human resource management Level 3-4
D.3 Education and training Level 3-4
D.4 Information management Level 4-5
E.11 Governance Level 4

Policy and Compliance Officer

Provides and maintains compliance to (new) laws, codes, standards and regulations concerning the
data centre to maintain the reputation and integrity of the data centre business.

Competences required:
A.5 Site Planning Level 4
C.1 Service delivery Level 3
E.3 Risk Management Level 3
E.11 Governance Level 5

Risk Manager
Assess, identify and manage risk mitigation plans for potential risks that may hinder the reputation,
safety, security and financial prosperity of the data centre.

Competences required:
A.5 Site Planning Level 4
C.1 Service delivery Level 3
E.3 Risk Management Level 3-4
E.11 Governance Level 4-5

Security Manager
Maintains a safe and secure environment for customers and employees by establishing and enforcing
security policies and procedures and overseeing the development of security systems for the
protection of facilities, personnel, data and assets.

Competences required:
A.5 Site Planning Level 3
C.1 Service delivery Level 3
E.3 Risk Management Level 3
E.9 Information security management Level 3-4
E.11 Governance Level 4

Business Continuity Manager

Develops and maintains corporate business continuity strategies to ensure critical services are
maintained at agreed levels at times of service disruption or degradation due in adverse conditions.

Competences required:
A.5 Site Planning Level 3
C.1 Service delivery Level 3
E.3 Risk Management Level 3
E.8 Process management Level 4
E.11 Governance Level 4

EHS Manager (Environmental Health & Safety)

Develops and implement health and safety programs to ensure conformance to environmental,
national, health and safety standards in the applicable jurisdiction to safeguard the health and safety
of all persons within the data centre.

Competences required:
A.5 Site Planning Level 3
A.7 Sustainable development Level 3
E.3 Risk management Level 3
E.7 EHS management Level 3-4
E.11 Governance Level 4

Sustainability Manager
Sustainability manager is responsible for the development and implementation of an EMS
(Environmental Management System) including compliance with environmental legislation and
industry best practices.

Competences required:
A.1 Data Centre and Business Strategy Alignment Level 4
A.2 Business plan development Level 4
A.4 Technology trend monitoring Level 4
A.5 Site Planning Level 5
A.7 Sustainable development Level 4-5

Data Centre Design Manager

Develops and maintains a data centre which can achieve its business goals by establishing and
managing an effective and efficient design plan.

Competences required:
A.5 Site Planning Level 4
A.6 Architecture Design Level 4-5
A.7 Sustainable development Level 4
E.4 Project and portfolio management Level 5
E.11 Governance Level 5

Solution Architect
Translates business and technical requirements into a data centre architecture which is effective,
efficient, compliant, scalable and flexible.

Competences required:
A.5 Site Planning Level 4
A.6 Architecture Design Level 4-5
A.7 Sustainable development Level 4
E.4 Project and portfolio management Level 5
E.11 Governance Level 5

Product Manager
Develops data centre service products by execute all phases of product planning, implementation and
maintenance throughout the product lifecycle in line with company’s overall strategy and goals.

Competences required:
A.1 Data Centre and Business Strategy Alignment Level 4
A.2 Business plan development Level 5
A.3 Service Level Management Level 3
A.4 Technical trend monitoring Level 5
D.6 Sales management Level 3

Service Level Manager

Manages all service level agreements (SLAs) across the organization ensuring the service
commitments are met whilst driving service improvement programs.

Competences required:
A.2 Business plan development Level 3
A.3 Service Level Management Level 3-4
C.1 Service delivery Level 3-4
D.6 Sales management Level 3
E.5 Relationship management Level 3

Account manager
Manages the relationship with customers being the focal point for client sales and customer
satisfaction.

Competences required:
A.2 Business plan development Level 3
A.3 Service Level Management Level 3
D.6 Sales management Level 5
D.7 Sales proposal development Level 3
E.5 Relationship management Level 4

Project Manager
Manages projects to achieve optimal performance conforming to original specifications

Competences required:
E.2 Facilities management Level 3
E.3 Risk management Level 2
E.4 Project and portfolio management Level 4-5
E.5 Relationship management Level 3
E.8 Process management Level 3

Site Manager
Manages the onsite build activities on behalf of the construction inspecting the daily progress of the
site build activities.

Competences required:
E.4 project and portfolio management Level 3-4
E.7 EH&S management Level 2-3

Civil engineer/Construction engineer

Plans, designs, overseas and manages all civil and construction related matters of the data centre.

Competences required:
A.4 Technology trend monitoring Level 4
A.5 Site Planning Level 4
A.6 Architecture Design Level 4
A.7 Sustainable development Level 4
B.1 Architectural Level 3-4

Architect
Designs new, extensions, alterations and conservation of buildings taking into account construction
techniques ensuring an optimized and efficient data centre.

Competences required:
A.4 Technology trend monitoring Level 5
A.5 Site Planning Level 4
A.6 Architecture Design Level 4-5
A.7 Sustainable development Level 4
B.1 Architectural Level 4

Structural Engineer
Designs structures to withstand stresses and pressures imposed on the data centre and supporting
structures through environmental conditions and human ensuring that they do not deflect, rotate,
vibrate beyond acceptable limits or collapse and that they remain stable and secure throughout their
use.

Competences required:
A.5 Site Planning Level 4
A.6 Architecture Design Level 3
B.1 Architectural Level 2
B.8 Documentation production Level 2

Electrical Engineer/ Designer

Design, develop and maintain electrical systems and/or components to required specifications,
focusing on safety, reliability, quality and sustainability.

Competences required:
A.6 Architecture Design Level 3
A.7 Sustainable development Level 3
B.2 Electrical engineering Level 3-4
B.8 Documentation production Level 2

Mechanical Engineer/Designer
Design, develop and maintain mechanical systems and/or components to required specifications,
focusing on safety, reliability, quality and sustainability.

Competences required:
A.6 Architecture Design Level 3
A.7 Sustainable development Level 3
B.3 Mechanical engineering Level 3-4
B.8 Documentation production Level 2

Fire/Safety Systems Engineer/Designer

Design, develop and fire and safety systems and/or components to required specifications, focusing
on safety, reliability, quality and sustainability.

Competences required:
A.6 Architecture Design Level 3
A.7 Sustainable development Level 3
B.5 Fire and safety engineering Level 3-4
B.8 Documentation production Level 2

Security Systems Engineer/Designer

Design, develop and maintain security systems and/or components to required specifications,
focusing on safety, reliability, quality and sustainability.

Competences required:
A.5 Site Planning Level 4
A.6 Architecture Design Level 3
B.6 Physical Security engineering Level 3-4
B.8 Documentation production. Level 2

Monitoring and Automation Systems Engineer/Designer

Design, develop and maintain monitoring/control (EMS/BMS/DCIM) systems and/or components to
required specifications, focusing on safety, reliability, quality and sustainability.

Competences required:
A.6 Architecture Design Level 3-4
B.8 Documentation production. Level 2-3
D.4 Information management Level 4
E.6 Quality management Level 2
E.9 Information security management Level 3

ICT Technology and Network Engineer/ Designer

Design, develop and maintain ICT and Network infrastructure systems and/or components to required
specifications, focusing on safety, reliability, quality and sustainability.

Competences required:
A.6 Architecture Design Level 3
B.4 Telecommunication engineering Level 3-4
B.7 Sustainable development Level 3
B.8 Documentation production. Level 2
E.9 Information security management Level 3

Commissioning/Testing manager
Develop and deliver the commissioning strategy for the design and construction phases to final testing
and handover to operations

Competences required:
B.7 Test and Commissioning Level 3-4
B.8 Documentation production Level 2
D.10 Vendor Management Level 2
E.4 Project and portfolio management Level 4
E.10 Asset Management Level 2

Building Manager
Manages and maintains the data centre property on behalf of, and to the satisfaction of, the owner
and the tenant taking into account all aspects including safety.

Competences required:
A.5 Site Planning Level 3
C.1 Service Delivery Level 3
D.10 Vendor management Level 3
E.7 EH&S management Level 2
E.10 Asset management Level 2

Facilities Manager
Manages and maintains the data centre facilities to ensure continuity and availability of data centre
services in an effective and efficient manner.

Competences required:
B.7 Test and Commissioning Level 4
C.1 Service Delivery Level 3
E.2 Facilities management Level 3-4
E.3 Risk Management Level 2-3
E.7 EH&S management Level 3-4

Operation Manager
Manages the operations team responsible for running a high available, effective, efficient and flexible
data centre organization.

Competences required:
D.2 Human resource management Level 4
E.1 Data Centre operations management Level 3-4
E.2 Facilities management Level 4
E.10 Asset Management Level 3
E.11 Governance Level 4-5

Floor Manager
Manages all infrastructure and activities within the computer room.

Competences required:
E.1 Data Centre operations management Level 2
E.2 Facilities management Level 3
E.4 Project and portfolio management Level 3
E.8 Process management Level 3
E.10 Asset Management Level 3

Data Centre Engineer

Provide installation, operational support and maintenance of ICT and network infrastructure

Competences required:
 E.4 Project and portfolio management Level 2
E.10 Asset Management Level 1

Service Desk Staff

Acts as first point of contact, record, analyse and attempt to resolve incidents and service requests or
escalate to second line support.

Competences required:
C.1 Service delivery Level 1
C.3 User support Level 2
C.3 Problem management Level 2

NOC Manager
Manages customers, vendors and technical team to ensure the ICT and Network performs as per the
committed levels of the SLA’s.

Competences required:
C.1 Service delivery Level 1
C.3 User support Level 2
C.3 Problem management Level 2

Note: For the complete job descriptions, please refer to the Appendix document.

REQUIRED TRAINING (Click on course titles for more information)

For Current Role(s)

CDCP, CDCS, CDFOM, CDRP, CITM, CDSM , CDCE, CTDC, CDMS, CDSM, CDCC, CITO

OPTIONAL TRAINING (Click on course titles for more information)

For Current Role(s)

, , , CITD, , CTIA

Contact your preferred EPI training partner more information.

If you do not have a preferred EPI training partner, please click here to make an enquiry.

References
The EPI Data Center Career Plan is generated based on the EPI-DCCF® (EPI-Data Centre Competence
Framework). The EPI-DCCF® is the world’s first and currently the only competence framework specific for
the data centre industry.

EPI is a European-origin, global data centre specialist company operating world-wide in over 50 countries.
EPI offers an extensive range of data centre expert services including consulting, auditing and certification,
and training. It is the world’s largest provider of accredited data centre training as well as the largest provider
of ANSI/TIA-942 compliance audit and certification services.

Established in 1987, EPI’s reputation has been built on delivering high quality technical expertise with a
continuous drive for excellence and innovation. EPI has released many world’s first innovations including the
EPI-DCOS® (EPI Data Centre Operations Standard), EPI_DCF® (EPI Data Centre Framework®),
EPI-DCCF® (EPI Data Centre Competence Framework®), EPI-DCPT® (EPI Data Centre Career Planning
Tool), and the EPI-DCTF® (EPI Data Centre Training Framework®).

www.epi-ap.com