Shani H Singh

86 – Gandhi Kutir Society,

Opp. Harinagar3 –nr Community Hall, Udhna,
Surat.
Email: shani1singh@yahoo.com
(R): 08320898586

CARRIER OBEJECTIVE
To be associated with a progressive organization that exploits my skills and help me grow professionally
and personally to take up more responsible position in future.

SKILLS
• Diverse Experience- Telecom (Sales & Customer service)
• Proficient Computer Skills
• Ability to work with others, in both supervisory or support staff roles
• Excellent Interpersonal & Communication skills
• Team Handling
• Maintains positive attitude, Warm & Friendly personality
• Follows directions accurately with outstanding sales ability
• Effective Time Management skills
• Lively upbeat and able to multi task

WORK EXPERIENCE

TIKONA BROADBAND PVT LTD

Team Leader - From dec-2018 to present

Position Summary:
TL (Team Leader) Team Handling.

Key Responsibilities:
• Handling 08 CRE (Customer Relationship Executive) for New Connection Activations & Renew Old
plan.
• Achieve monthly specified targets for CRE Team.
• To achieve and divide Targets among the CRE team and monitor it on Daily/ Weekly basis to help
achieve monthly specified target.
• Manpower planning of CRE Maintaining & Ensuring their Productivity.
• People management
• Ensures 100% product knowledge and achieves targeted internal & external Audits.
• Ensures adherence to processes and escalates effectively.
• Increasing Revenue of the Office
RELIANCE JIO INFOCOMM LTD
Team Leader - From Apr-2016 to DEC-2018

Position Summary:
Team Leader - Responsible for all Retailer/Distributor & Customer Services. ODSS (Outbound Digital
Sales Specialist) Team Handling.

Key
Responsibilities:
• Handling 12 ODSS (Outbond Digital Sales Specialist) for Prepaid Activations & Recharges.
• Achieve monthly specified prepaid targets for ODSS Team.
• To achieve and divide Targets among the ODSS team and monitor it on Daily/ Weekly bases to help
achieve monthly specified target.
• Manpower planning of ODSS Maintaining & Ensuring their Productivity.
• People management
• Ensures 100% product knowledge and achieves targeted internal & external Audits.
• Ensures adherence to processes and escalates effectively.
• Increasing Revenue of the JC (Jio Center)
• Interaction and dealing with various departments for issues related to Retailers/Distributors &
Customer complaints and for administration.

Telenor COMMUNICATION PVT LTD

CRE (CUSTOMER RELATIONSHIP EXECUTIVE) from JAN-2015 to MARCH-16

Key
Responsibilities:
• Providing Help & Solution to all Walk-in Customer’s Query/Request & Complains.
• Daily sales of company new prepaid connection.
• Handling customer and resolving their problems.
• Complete store target with in time.
• Solving customer all queries and services related issue.
• Maintaining all store MIS reports.

TELENOR COMMUNICATION PVT.LTD

Fos(salesman)

Key
Responsibilities:

• Sales all company product like sim card, recharge and company product.
• Visit all retail outlet daily basis and sale the product and maintain business with retailer
• Completed monthly target with in time
EDUCATIONAL QUALIFICATION
Course College / University Class
BCA V.N South Gujarat university Second Class

H.S.C Gujarat Higher Secondary Education Board Second Class

S.S.C. Gujarat Secondary Education Board Second Class

HOBBIES & INTERESTS

• Playing Cricket and Travelling
• Like to work in aesthetics environment & make friends

PERSONAL INFORMATION

Date of Birth : 12-02-1990

Sex : Male
Marital Status : Unmarried

Nationality : Indian

Languages Known : English, Hindi and Gujarati.

SHANI SINGH