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OBSTACLES
Endings Beginnings
Desired (‘forgetting’) (‘accepting’)
Present Strategies to achieve change Future
Situation
Situation
RESISTANCE
Let go FLOAT Start anew
1
Supporters and Resisters Denial of Change
People’s transition times will vary
Bell Curve Standard distribution
• Where there is denial of change, it is
usually because:
Fast Followers
The Resisters
The Leaders
– A belief that the power of individuals and
FOLLOWERS
groups within the organization is sufficient to
block the change
Transition Time
slow fast
2
• Loss of Relationships Methods to overcome
– The familiar contact with co-workers and managers
can disappear. resistance to change
– People thus can feel a loss of belonging to a team or • Education and Communication
a group.
– Participation and Involvement
• Loss of Direction
– Training and Support
– Employees lose an understanding of where they are
going and why they are going there. – Political Power
– The mission and purpose may often become unclear. • Provide Opportunities for Exploration
• Loss of Territory – Trying it in a safe environment
– Includes psychological space as well as physical – Providing coaching for success
space
– This can be in the form of work space or job • Developing a Critical Mass of Supporters
assignment. – Show leaders embracing change
Adapted from: Cawsey, T. & Deszca, G. (2007). Toolkit for organizational change. Thousand Oaks: Sage
3
Collaboration for Change Paradoxes of Change
• Top down change doesn’t work Requires a leader to balance:
• Bottom up change doesn’t work, either • Driving & enabling change.
• Both top down and bottom up lack the power to • Resistance to change as a problem and an
affect change alone opportunity.
• Either top or bottom can block effective change, • Focus on outcomes, while attention to
alone
process.
• Top down and bottom up need to work together
• Moving ahead with changing directions.
to affect significant, permanent systemic change
• Top and bottom collaboration requires getting • Patience and impatience.
“buy-in” and there are no short cuts around this • Others?
necessity
OBSTACLES
Desired
Present Strategies to achieve change Future
Situation
Situation
RESISTANCE