Anum Riasat

*DOB: Feb. 05, 1991 *Nationality: Pakistani *Marital Status: Single

Present Address: Kotli 9, PO Box Kotli Nawab, Tehsil Kamoke Gujranwala, Pakistan.
*E-mail: anumriasat5@gmail.com *Cell: +92-333-4057021

PROFILE
Over 05-year of an experience at operational managerial level, I am well equipped to work
with a professional team of well-organized company and to contribute best of my proficiency and
experience for your esteemed organization.

OBJECTIVES
Seeking a position in an office environment, where there is a need for a variety of office
management tasks including – computer knowledge, organizational abilities, business intelligence and
database program use.
To secure a position where by hard work, dedication and the ability to acquire new skills will
advantage any company I work for.

EDUCATION

Master of Commerce(Finance) 2010-2014

Hailey College Of Commerce, University Of The Punjab, Lahore.
Bachelor of Commerce, 2008-2010
University of Punjab, Lahore.
FSc. Pre-Engineering, 2006-2008
Govt Girls Higher Secondary School, Muridke.
Matriculation, 2006
Govt Girls Higher Secondary School, Muridke.

PROFESSIONAL EXPERIENCE
SUMMIT BANK LIMITED.

Designation: Customer Services Officer (CSO)

From: 12TH October 2015 to till now.
RESPONSIBILITIES:
• Maintain customers friendly work environment at branch by conducting regular daily, weekly
and monthly checks using prescribed check lists.
 • Accounts Opening.
• Conduct regular service level analyze identifying improvement needs.
• Monitor customer transactions, identifying customer for cross sell.
• Branch Operations, Compliance & Audit.
• Ensure adherence to bank and central bank regulations to spot checks.
• Participate in skill gap analysis to determine training need of branch staff.
• Attain cross sell objectives & Control branch operational activities.
• Meet the customer expectation.
• Fulfill the requirement of any referral program.

UNITED BANK LIMITED.

Designation: Universal Teller

From: 10th Jul 2014 to 9th Oct 2015

• Cash Handling, Funds Transfer, RTGS, PO, ATM Replenish, CC,SDR, Foreign Remittance,
Supervisor Of All Transactions.
• To Provide Support In Ensuring That Branch is Complies With All SBP Regulations and
Internal Policies & Procedures.
• Customer Services Relationships.
• Operational Activities.

Others Courses:
• IBP 2nd stage.
• Microsoft Office management.

SOFTWARES
SPSS (Statistical Package for the Social Sciences)
Uni-bank, Symbols, I-Flex. COC.
H-Plus
Branch Backup Operating System,
Peach Tree.
Microsoft Office
Windows 7, Windows Vista, Windows XP

REFERENCE
References will be made available on request.