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 ASSIGNMENT SOLUTIONS GUIDE (2018-2019)
B.E.G.E.-104
English for Business Communication
Disclaimer/Special Note: These are just the sample of the Answers/Solutions to some of the Questions given in the

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Assignments. These Sample Answers/Solutions are prepared by Private Teacher/Tutors/Authors for the help and guidance
of the student to get an idea of how he/she can answer the Questions given the Assignments. We do not claim 100%

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accuracy of these sample answers as these are based on the knowledge and capability of Private Teacher/Tutor. Sample
answers may be seen as the Guide/Help for the reference to prepare the answers of the Questions given in the assignment.

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As these solutions and answers are prepared by the private teacher/tutor so the chances of error or mistake cannot be

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denied. Any Omission or Error is highly regretted though every care has been taken while preparing these Sample

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Answers/Solutions. Please consult your own Teacher/Tutor before you prepare a Particular Answer and for up-to-date

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and exact information, data and solution. Student should must read and refer the official study material provided by the
university.

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Note: Answer all questions

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Q. 1. Read the passage carefully and answer the questions given below it.

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At the Harvard Negotiation Project we have been developing a new method of negotiation explicitly

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designed to produce good results efficiently and amicably. This method, called principled negotiations or

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negotiations on the merits, can be boiled down to four basic points.
The first point recognizes that human beings are not computers. People have strong emotions, often

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see things very differently, and do not always communicate clearly. In negotiation it often happens that

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emotions get mixed up with the objective rights and wrongs of the situation. Taking up a fixed position

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makes this worse because people’s personalities become identified with their positions. So before the

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actual negotiation begins we need to distinguish between personal differences and differences over
solutions to the problem.

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The second point distinguish between what people say they want, their stated positions, and what

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they really want, their underlying interests. Negotiating positions often hide what you really want. A

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compromise between two positions is not likely to produce an agreement which satisfies the need

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underlying each position.

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The third point acknowledges the problem of having to find a perfect solution while you’re under

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pressure. Making up your mind in the presence of your opponent restricts your ideas. Deciding on

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something very important or trying to find the perfect answer limits creative thought. You can get around

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these limitations by arranging a set amount of time to think up a wide range of possible solutions which
help both sides and creatively bring them together.
When both sides find that their interests are directly opposed, one negotiator may try to win simply

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by being stubborn. However, you can respond to such tactics by insisting that his/her opinion alone is not
enough and that some fair independent standard is needed. This does not mean that you yourself select
the independent standard, rather that both of you decide on one, such as market value expert opinion,
or law. By discussing such criteria neither side need give in to the other.
Briefly answer the following questions:
Q. 1a What situation is created when emotions intrude into the negotiation process?
Ans. In negotiation it often happens that emotions get mixed up with the objective rights and wrongs of the
situation. Taking up a fixed position makes this worse because people’s personalities become identified with their
positions.
Q. 1b People do not always state what they desire. What do they do instead? Discuss.
Ans. There is the difference between the desires and the positions of the man. And negation often hide coher
you really want and compromise between the two possitions is not likely to produce a agreement which satisties the
need underlying each positions.

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 Q. 1c Negotiators need to have a fixed ‘time-alone’ period. Why?
Ans. Deciding on something is very important or trying to find the perfect answer limits the creative thought. One
can get around these limitations by arranging a set amount of time to think up a wide range of possible solutions which
help both sides.
Q. 1d Why does it often become necessary to consult a specialist in the process of negotiation? Who
should these people be?
Ans. It is often necessary to consult a specalise in the process of negotation as it often seen that both the person
are directly opposed on any opion and one negotiation may try to win simply by being stubborn those specialist could
be the market value expert whose decision could be wise under such circumstance.
Q. 1e Suggest an appropriate title to the passage.
Ans. Title : Importance of Negotation.

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Q. 1f State whether the following statements are true or false with reference to the passage.
(i) People's emotions often complicate matters in life.

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(ii) The writer believes that negotiation is creativity under pressure.
(iii) An example of the use of objective reference points is to consult a specialist.

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(iv) People often win by not budging from their position.
(v) A negotiating position often makes it hard to identify real needs.

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Ans. (i) True, (ii) True, (iii) True, (iv) False (v) True

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Q. 1g Make sentences of your own with the following phrases:
(i) get mixed up (ii) fixed position (iii) to think up (iv) give in to (v) bring them together

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Ans. (i) get mixced up: I don’t easily get mixed up with the strangers.
(ii) Fixed Position: I now want my fixed postion in the organisation.

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(iii) To think up: I need to think up twice before marrying her.

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(iv) give into: He reluctantly gave into the pressure.

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(v) Bring them together: These great efforts resulted in bringing then together at the same platform.

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Q. 2 Imagine that you work in a company’s public relations department. An American company has

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written asking for some information about your company. Draft a short letter briefly summarizing your

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company’s structure and the product(s) it deals with.

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Ans. The Unique Software
Central Park, Chicago
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Dear Sir,

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It gives us immense pleasure and pride to introduce you our company, XYZ LLC.

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We are a software development firm with mission of providing innovative services and vision of serving clients
across the globe.
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We are a customer centric Information Technology Company. We specialize in cloud computing and our offerings

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are highly customizable and scalable. Our services include Software & Web Application Development, Website
Management, Digital Media Marketing and Hardware Consultancy. We believe in providing 360* support to our

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clients. Every client is different from another so are our state-of-the-art solutions.
We are a team of highly enthusiastic, energetic and tech savvy engineers. The strength of our company lies in rich
experience of its people, who come from diverse background.

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Our office is centrally located. We have furnished our office with high end technology and infrastructure. We
have committed ourselves in assisting our customer 24x7 thus we have fully active customer care team.
We, XYZ LLC are highly equipped and completely ready to serve both national and international customers.
Please visit our website to know more about our services and solutions and get in touch with us for cutting edge
solutions for your IT needs.
Anubhav Mitra
PRO, Elegant Softwares, Bangalore
Q. 3. The “Adventure Club” in your college is planning to go on a trekking expedition to Manali. As
secretary of the club, prepare a notice for the college notice board giving the necessary information in
about 100 words.
Ans. TREKKING EXPEDITION

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 1 September, 2018
The Adventure Club of our college is organising a 5-day trekking programme at Manali during Winter Vacations.
The registration fee for the same is rupees 2500/- per student. All the interested students must give their names along
with the registration fee to their class teacher before 20 September 2018.
Pankaj Goel
(Secretary)
Q. 4 Write short notes on any two of the following:
(i) Guidelines for writing e-mails
Ans. Here are a few guidelines you might find helpful, while writing emails:
l Keep it brief: I never make it through a long email. I find myself scanning, and I miss important details.

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You're not writing a book or a love letter, you're sharing information. Share the information and move on.
If you write more than two or three paragraphs, a face-to-face meeting or conference call might be

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better.

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l Include a succinct subject: Long subject lines are as bad as no subject at all. Pinpoint a few keywords that

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convey the email's purpose.
Check your spelling and grammar: Your email client has tools for checking your spelling and grammar so

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use them. Many people are sensitive to misspelled words and poor grammar. They see it as a lack of

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concern. If you don't care, why should they?
Don't use emoticons and acronyms: Emoticons and acronyms are fine for personal email, but don't use

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them in your professional correspondence.
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Don't use ALL CAPS: ALL CAPS is the email equivalent of angry shouting. You wouldn't use ALL

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CAPS in a professional letter, so don't use them in email.

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l Limit copies: Only copy those who absolutely need to be in the loop. Otherwise, colleagues will start

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ignoring your email.

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Greet your recipients: Use a short greeting to acknowledge your reader; include their name if you can.

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Include a closing: Let the reader know you're done by including a complimentary closing and signature.

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Retain the thread: When responding to an email, include previous messages and add your response to the

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top. That way, the recipient is privy to all the information that you already have.

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In short, show some courtesy and don't take your reader for granted.

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(ii) Body language

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Ans. Body language is a type of nonverbal communication in which physical behaviour, as opposed to words, are

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used to express or convey information. Such behaviour includes facial expressions, body posture, gestures, eye

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movement, touch and the use of space. Body language exists in both animals and humans, but this article focuses on

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interpretations of human body language. It is also known as kinesics.

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Body language must not be confused with sign language, as sign languages are full languages like spoken languages
and have their own complex grammar systems, as well as being able to exhibit the fundamental properties that exist

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in all languages. Body language, on the other hand, does not have a grammar system and must be interpreted broadly,
instead of having an absolute meaning corresponding with a certain movement, so it is not a language like sign
language, and is simply termed as a “language” due to popular culture.

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In a community, there are agreed-upon interpretations of particular behaviour. Interpretations may vary from
country to country, or culture to culture. On this note, there is controversy on whether body language is universal.
Body language, a subset of nonverbal communication, complements verbal communication in social interaction. In-
fact some researchers conclude that nonverbal communication accounts for the majority of information transmitted
during interpersonal interactions. It helps to establish the relationship between two people and regulates interaction,
but can be ambiguous.
Q. 5. You are about to complete your Bachelor’s degree and want to apply to several universities for
an appropriate job. Prepare a detailed CV and covering letter.
Ans. Swati Nagpal
123 Main Street
Bangalore
Respected Sir,

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 I would like to express my interest in a position as editorial assistant for your publishing company. As a recent
graduate with writing, editing, and administrative experience, I believe I am a strong candidate for a position at the 123
Publishing Company.
You specify that you are looking for someone with strong writing skills. As an English major, a writing tutor, and
an editorial intern for both a government magazine and a college marketing office, I have become a skilled writer with
a variety of experience.
Working as an office assistant at the Career Services Office at XYZ College has given me the skills necessary
to perform various administrative tasks required of an editorial assistant. My job has helped me gain experience in
making phone calls, performing ordinary office duties, and executing numerous tasks that involve computer programs
such as Microsoft Access and Excel. For three years I have carried out these responsibilities and others with organization,
speed, and accuracy, and I know I will be able to apply these abilities to a position with your company.

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Although I am a recent college graduate, my maturity, practical experience, and eagerness to enter the publishing
business will make me an excellent editorial assistant. I would love to begin my career with your company, and am

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confident that I would be a beneficial addition to the 123 Publishing Company.
I have enclosed my resume, and will call within the next week to see if we might arrange a time to speak together.

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Thank you so much for your time and consideration.
Sincerely,

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Swati Nagpal

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123, Street, Bangalore
Objective

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Aspire to join a reputed publishing organization as a Sub Editor to serve with best of my extraordinary professional
efficiencies.

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Professional Efficiency

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l Highly ambitious, creative and diligent.

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l Efficient in compiling, analyzing and publishing the informations.

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Ability to write in a variety of captivating styles.

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Write short, snappy news stories, features and blogs.

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Ability to work independently and efficiently.

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Professional Experience

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l American Daily, 20XX - Present.

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l Sub Editor

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Use a website content management system.

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Select crop pictures for the use.

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l Make subbing of the the stories and handle sensitive stories quickly with a great care.

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l Generate new ideas and contribute for the features.

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l Assist the Editor in chief by apprising the factual truth and suggesting crucial changes or editing in the
news items.

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l Deal with all kinds of editorial works.
l Prepare the language and images, through condensation, organization, and modifications.
Create innovative ideas for the stories.

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l Correct the spelling and grammatical mistakes.
l Select the layout and news items for the newspaper.
l Collect the content for the publication.
l Peruse all the editorial works regularly to keep in touch with all the happenings in the world.
l Develop new conceptual designs.
l Explore, analyze and implement the stories.
l Dawn Weekly, New York, 19XX - 20XX
l Sub Editor
l Wrote editorials, articles and previews on different stories.
l Education
l Graduate degree in Arts stream from Horizon College, Illinois in 19CD.

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 l PGMCJ from Cambridge University in 200X.
l Software Skill
Extensive Knowledge of computer software and Internet.
Q. 6 Complete the conversation with the correct forms of the verbs given. One is done for you.
A: How did you end up studying (study) here?
B: My friend recommended this school, so I decided ………………. (sign up) for this class.
How about you?
A: Well, I wasn’t planning on ………………. (learn) English, but my company offered
………………. (pay) for my classes. I agreed ………………. (come), and here I am! I want
to keep on ………………. (take) classes if I can.

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Ans.
A: How did you end up studying (study) here?

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B: My friend recommended this school, so I decided Singing up (sign up) for this class. How about you?

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A: Well, I wasn’t planning on learning (learn) English, but my company offered payment (pay) for my

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classes. I agreed coming (come), and here I am! I want to keep on takeing (take) classes if I can.
Q. 7a Rewrite the sentences with the form of adjectives given in brackets without changing their

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meaning. One is done for you:

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(i) No residential building is as tall as the new Global tower in Mumbai. (change to superlative.)
The tallest building in Mumbai is the new Global Tower.

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(ii) Rekha is not as tall as Deepika. (change to comparative)
(iii) He is the most handsome man in the room.( change to positive)

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(iv) This stream is not as clear as the one we left behind. (change to comparative)

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(v) No college president has been as charismatic as Nandita Som. (change to superlative)

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(vi) Of all the men he is the strongest. (change to positive)

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Ans. (i) The tallest building in Mumbai is the new Global Tower.
(ii) Deepika is taller than Rekha.
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(iii) On other man is most handsome in the room.

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(iv) The stream is more clearer with the one we left behind.

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(v) Nadita Some is the most charismatic college president.

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(vi) He is strongest of all the men.

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Q. 7b Say the following sentences politely. You may use appropriate modals:

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(i) I need to use your cellphone.
(ii) Lend me your pen.
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(iii) I want to leave early today.

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(iv) I want some more coffee.
(v) I am going to turn off the TV.

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Ans.
(i) Please, can I use your cellphone.
(ii) Would be please lend me your pen.

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(iii) Can I leave early today?
(iv) Please I wnat some more coffee.
(v) Can I go and turn of the T.V.
7c Complete the following sentences.
(i) If you do not sleep early, ___________
(ii) If you meet the Principal, ___________
(iii) If it rains, ………….
(iv) If you leave now, ………….
(v) If you do not exercise, ……..
Ans. (i) You can’t wake up at time. (ii) He will guide you better, (iii) I will not come, (iv) You will reach on time.
(v) You will tall sick.

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 Q. 7d Read the introductory speech made by the Team Leader to the new recruits at the BPO centre.
Complete it with sentences given in the box. There are more sentences in the box than required.
‘The Great Communications Call Centre’ welcomes all the newcomers on board. Mind you I said ‘on
board’ because the organization is a ship that …………………… and secondly because the organization
promises that …………………… while you are here on duty. I would like to mention that ……………………
. It is also expected that …………………… . It is also suggested that…………………… . Then on it is
smooth sailing.

(a) you will maintain confidentiality regarding the strategies and projects of the company.
(b) needs to be kept afloat
(c) no business, personal or otherwise, will be given priority over work here.

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(d) your food and comfort would be looked after.

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(e) you feel at home here
(f) the company expects you to abide by the rules and regulations.

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(g) the company will reach new heights with your contribution.

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Ans. ‘The Great Communications Call Centre’ welcomes all the newcomers on board. Mind you I said ‘on

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board’ because the organization is a ship that (b) and secondly because the organization promises that e while you are
here on duty. I would like to mention that (d) It is also expected that (g) It is also suggested that f Then on it is smooth

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sailing.

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Q. 8 Complete these words or expressions, using the words below.

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down, in, out, over, up, up

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Example: Buyout purchase of a company by the management

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(i) ……………..put contribution
(ii) ……………..load to transfer files from one computer to another

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(iii) ……………..dated modernized, brought up to date

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(iv) ……………..heads day to day costs of running a business

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(v) wind …………….. to liquidate or close a company, or division

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Ans. (i) in (ii) up, (iii) out, (iv) over, (v) up

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