CONVERSATION RECEPTION

DOORMAN, GUEST AND BELLBOY:

D : GOOD MORNING MADAM, WELCOME TO OUR HOTEL . MAY I HELP YOU?

G : YES… GOOD MORNING I WANT TO STAY HERE.

D : DO YOU HAVE ANY LUGGAGE MADAM?

G : YES, OF COURSE. PLEASE TAKE IN THE TAXI.

D : WAIT THE MOMENT PLEASE MADAM… I WILL CALL TO OUR BELLBOY .

BELLBOY PLEASE
B : YES,
D : THIS IS OUR GUEST, PLEASE HELP TO TAKE HER LUGGAGE IN THE TAXI.
B : ALL RIGHT, WAIT THE MOMENT PLEASE MADAM, I WILL TAKE THE TROLLEY
MAY I TAKE YOUR LAUGGAGE NOW MADAM?
G : YES PLEASE..
B : EXCUSME MADAM, THIS IS YOUR LUGGAGE. THERE ARE SUIT CASE TRAVEL BAG, AND HAND BAG. THAT IS
RIGHT MADAM?
G : YES
B : PLEASE GO TO THE RECEPTIONIST MADAM.
G : OK

RECEPTION AND GUEST

R : GOOD MORNING ……WELCOME TO EDOTEL MADANI
MAY I HELP YOU
G : YES , GOOD MORNING!!!!! I WANT TO STAY HERE.
R : DO YOU HAVE RESERVATION BEFORE MADAM?
G : NO I DON’T
R : WHAT KIND OF ROOM COULD YOU LIKE MADAM?
G : WHAT KIND OF ROMM DO YOU HAVE?
R : WE HAVE A STANDAR ROOM, DELUXE ROOM, SUPERIOR ROOM AND SUITE ROOM?
G : I WANT DELUXE ROOM.
R : FOR HOW LONG STAY IN OUR HOTEL MADAM?
G : FOR TWO NIGHT.
R : ONE MOMENT, I WILL CHECK FIRST….. YES, WE HAVE DELUXE ROOM FOR TWO NIGHT.
G : HOW MUCH DO DELUXE ROOM COST.
R : DELUXE ROOM ARE Rp. 750.000 / NIGHT… WOULD YOU LIKE TO TAKE THIS MADAM?
G : YES, I WANT
R : PLEASE FILL THIS REGISTRATION CARD, AND THIS IS THE PEN.
G : THANK YOU, FINISH
R : THANK YOU MADAM, I AM SORRY… HOW ABOUT THE PAYMENT.
G : I PAY BY CASH
R : COULD YOU GIVE A DEPOSIT MADAM?
G : OKAY, I GIVE YOU ONE MILLION.
R : THANK YOU MADAM AND THIS IS YOUR CASH RECEIPT.
G : THANKS
R : MRS. INTAN YOUR NUMBER IS 105. ..YOUR ROOM RATE IS Rp. 750.000, YOU WILL STAY IN OUR HOTEL FOR TWO
NIGHT.
OUR BELLBOY WILL ESCORT YOU , TO YOUR ROOM…… BELLBOY PLEASE!!!!
PLEASE ESCORT MRS. INTAN TO HER ROOM, THIS IS KEY AND GUEST CARD.
MRS. INTAN IF YOU NEED SOME INFORMATION , PLEASE DIAL NUMBER ONE FOR RECEPTION, I HOPE YOU WILL
HAVE A NICE STAY WITH US.
G : THANK YOU
R ; YOU’RE WELCOME.

GUEST AND BELLBOY

B : GOOD MORNING MRS INTAN . FOLLOW ME PLEASE..
G : YES I AM
B : MRS INTAN THIS IS YOUR ROOM 105
G : OK
B : BELLBOY PLEASE 3X….. AFTER YOU PLEASE MADAM.
G : THANK YOU
B : MRS INTAN, MAY I EXPLAIN YOUR ROOM FACILITIES NOW?
G : YES OF COURSE.
B : MRS INTAN
 THIS IS YOUR TELEPHONE, IF YOU NEED SOME INFORMATION, PLEASE CALL FRONT OFFICE
 NUMBER ONE, ROOM SERVICE NUMBER TWO, AND HOUSEKEEPING NUMBER THREE.
THAT IS YOUR AIR CONDITIONER, YOU CANT ADJUST THE TEMPERATURE WITH REMOTE CONTROL.
 THIS YOUR TELEVISION WIT 10 CHANNEL.
 THIS I YOUR MINI BAR, IF YOU TAKE ONE OF THEM, YOU WILL BE HAVE A CHARGE.
 THIS IS YOUR WRDROBE, YOU CAN KEEP YOUR DRESS……..FOLLOW ME PLEASE.
 AND THIS IS YOUR BATHROOM, .. THERE ARE MIRROR, WASTAFEL, BATH TUB, YOU HAVE COLD AND
HOT WATER, AND THIS YOUR TOILET BOWL.
ANYTHING ELSE MADAM?
G : NO THANK YOU
B : MRS INTAN, THIS YOUR KEY AND GUEST CARD. HAVE A NICE DAY.
G : OK THANKS.