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  • Walkin Customer Process Flow

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    subodh
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    This document outlines the workflow and various roles involved in a medical lab testing process. It shows the steps a customer takes from walking in and registering at the front desk, to having their blood drawn by phlebotomy, and the backend processing like billing, reports, and reconciliation. Key roles include front desk staff who register patients, phlebotomists who draw blood, and back office staff who handle tasks like billing, payments, and administrative functions to support the process.

    Originalbeschreibung:

    It shows the process flow of walkin customers in a diagnostic lab

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    This document outlines the workflow and various roles involved in a medical lab testing process. It shows the steps a customer takes from walking in and registering at the front desk, to having their blood drawn by phlebotomy, and the backend processing like billing, reports, and reconciliation. Key roles include front desk staff who register patients, phlebotomists who draw blood, and back office staff who handle tasks like billing, payments, and administrative functions to support the process.

    Copyright:

    © All Rights Reserved
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    18 Ansichten1 Seite

    Walkin Customer Process Flow

    Hochgeladen von

    subodh
    This document outlines the workflow and various roles involved in a medical lab testing process. It shows the steps a customer takes from walking in and registering at the front desk, to having their blood drawn by phlebotomy, and the backend processing like billing, reports, and reconciliation. Key roles include front desk staff who register patients, phlebotomists who draw blood, and back office staff who handle tasks like billing, payments, and administrative functions to support the process.

    Copyright:

    © All Rights Reserved
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 1

    Created by Unlicensed Version

    Front Desk Phlebotomy Backoffice/Support Account/Admin

    Policy for Operation


    Customer Walks Patient waits in
    footwear releases
    in Queue Finance
    report
    Can someone
    receive and help?
    Waits in Script for it
    reception Check for
    payment Conciliation of
    Blood is taken Technique
    accounts
    by Phlebo

    Gives Print
    prescription to comparative
    Front Desk
    Adjustment of
    Print report / bills, if any
    Check whether
    Discount Policy
    Pricing Created by Unlicensed Version
    Patient leaves sent by email
    Exception
    Test Report
    Confirmation
    and Billing Soft Skills, Operations Handover report
    Upselling and Approval of
    Product Training special discount

    Support
    Receive System
    Issue receipt
    Payment Settlement of
    Can Phlebos
    account
    print
    barcodes? Receive call
    Finance from the FAQs
    customer Tally/
    Pre- LH Depositing cash
    Print Barcode barcoded Soft Skills, in Bank
    Expected TAT and Handover Inform Status
    tubes? and handle Upselling and
    Tubes Product
    queries
    Training

    Created by Unlicensed Version

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