Rajat Pundir

396, S-1 Tower, Savitri Enclave, Zirakpur,140603

Mob: +91 9690390007/8288004341; Email: rajat_pundir@yahoo.com
Native Place: Uttarakhand, D. Dun

CAREER OBJECTIVE

Looking forward for a responsible and challenging position in a prestigious organization, where I can utilize my
experience and skills effectively in the success of the Organization and company that offers career growth both
horizontally & vertically.

EDUCATIONAL QUALIFICATION

 B.Tech Automotive Design Engineering from University of Petroleum & Energy Studies (UPES): 2008-2012
secured 63.4%.
 SSC, 2007(U K Board) secured 74.2%.
 HSC, 2005(U K Board) secured 69.8%.

PROFESSIONAL EXPERIENCE

Tata Motors Ltd. –PVBU (Chandigarh) Duration: Sep 2016 to Present

Customer Care Manager (Marketing)

 To look after the after sales service activities in the assigned territory.
 Drive CSI and Effective service processes and reach in the field through service network.
 Provide Product quality feedback and interface with R&D/plant/vendor teams to resolve issues if any.
 Implementation of policies and standards as per the service policy guidelines.
 Improve service capability through training of dealer service personnel.
 Develop and maintain dealership service workshop standard.
 Focus on parts consumption thru workshop/Body shop.
 Monitoring EW & AMC sales at the dealership on daily basis.

 Improving the overall performance of dealer network.

 Planning and communicating dealer on monthly targets of service volume.

 Improving dealer-operating profit.

TVS Motor Company Ltd. – Two-wheeler (Jhansi) Duration: Nov 2014 to Aug 2016

Territory Manager Service (Marketing)

 To look after the after sales service activities in the assigned territory.
 Implementation of policies and standards as per the service policy guidelines.
 Resolution of customer complaints in stipulated time.
 Network expansion to penetrate into the rural market and reach to the customers door
steps.
 Product feed back in terms of technical reports (PPFR).
 Service promotional activities to increase service-reporting areas in the workshops.
 Safety promotional activities to increase awareness on road safety.
 Warranty and Free service submission and settlement.
 Monitoring daily service inflow at all the dealerships in area and state.

PRIVIOUS EXPERIENCE

Tata Motors Ltd. - Commercial Unit Duration: Aug 2012 to Nov 2014

Associate Engineer Technical Services Department

 Responsible for new model introduction to resolve serviceability issue.

 Coordination with CFT and R&D for new project.
 BOM (Bill of Material) preparation for new model.
 Providing technical support to plant & field.
 BOM validation & process validation.
 Implementation of Engineering Change Management.

ACHIEVEMENTS & KEY SKILLS

 Knowledge of automobile aggregates & assembly process.

 Got the 1st prize for maximum growth in service inflow & Secondary network expansion in Zone.
 Documentation of Process Sheets for Bolero (All models) during my internship.
 Good knowledge of SOP (Standard Operating Procedure).
 Good knowledge of modern manufacturing concepts like Kaizen, 5S, Poka Yoke etc.
 Competent in working with MS office tools.
 Proficiency in reading and understanding drawings.
 Knowledge in DMS (Dealer Management System), SAP (PP module) & PLM.
 Trained in various departments like Plant Engineering, NPI (New Product Introduction) & TS (Technical
Services).

PROJECT WORKS:

Training in Mahindra & Mahindra Ltd.(Haridwar): Summer Internship Project

Duration: 4 Months

Project Title: Process Sheet Documentation and Process Study of Bolero Line Stations.

Description:

I done internship project on “Process Sheet documentation and process study of Bolero Line stations” Under the
guidance of Mr. Jaspreet Singh, P.E. Department, Mahindra & Mahindra Ltd. Haridwar. Process sheet is an
engineer’s document, which defines process of fitment. It is a part of DCP (Dynamic Control Plan) and such
documents like BOM, CP & Time study required to making it.

PROJECTS UNDERTAKEN

 Major project

Project Title: Combustion Analysis of a Low Speed Diesel Engine Runs with SVO Blend

Description: This project was undertaken in the final year in college under the guidance of Mr. Narayan
Khatri, it includes the combustion analysis of diesel engine (Single cylinder) runs with SVO blend and,
 Analysis of fuel efficiency and emission characteristics with the help of combustion analyzer, dynamometer
and smokometer.

 Minor project

Project Title: Modification & Cost Reduction of Air Bag System.

Description: This project was undertaken in the 3 rd year in college under the expert guidance of Mr.
P.S.Ranjit, Mechanical Engineering Department. In this project with the help of timing sensor I made air bags
to reusable.

COMPUTER SKILLS

 Language : C++, Basic

 Package : SAP (PP module), MS – Office, CATIA , PLM, AutoCAD
 Operating System : Windows 98-2003, XP, Vista, Window 7.

PERSONAL INFORMATION

Date of Birth : September 20, 1991

Gender : Male
Nationality : Indian
Permanent Address : S/O: Mr. K.P.Pundir
H.No. 10 Haripur Selaqui Deheradun
Mobile : +91 9690390007.
Languages Known : English & Hindi, Planning to learn French.
Place : Agra
Mobility : Willing to relocate anywhere in India & abroad.
Notice Period : 3 Month (Negotiable)
Date : 20/04/2019 (Rajat Pundir)