KETAN CHAWDA

Contact: +91- 9966997550 Email ID: ketan.chawda08@gmail.com

CAREER OBJECTIVE
System oriented professional with multiple functional exposure at Plant and Corporate, Greenfield and
Brownfield Project, Operations and Service, striving for association with reputed learning environment
organisation.

BACKGROUND
a. Mechanical Engineer with 4 years association with OEMs : TVS Motor Company and Piaggio Vehicles Pvt
Ltd (Engine plant Baramati - Pune).

b. Hard core experience in Quality Assurance/Quality Control function covering Market Quality, Outgoing
Quality, QMS, In-process Quality and New Model Product Training and Development.

c. Good at Trouble shooting and field failure analysis, Handling Customer complains and Improving Customer
satisfaction Index score.

Current Organisation M/S TVS Motor Company

Designation & > Service Territory Manager at Hyderabad, since Sep’14, Reporting to Area Service
Function Manager.
> Implement company’s service standards & policies at dealerships to improve
Dealer Business growth & Profitability.
> Improve Customer Satisfaction Index Score of dealerships.
Functional
Accountability Factors > Conduct service process audit.
> Support the dealer to resolve difficult customer complaints & provide Technical
training.
Key Interactions > Dealers, Head Office, Plant – Q.A. & Q.C

Start of Career with M/S Piaggio Vehicles Private Limited (PVPL), Engine Plant - Baramati, Pune.
Designation & > Q.A. Engineer: July’13 to Sep’14, Reporting to Head QA & BE.
Function > Graduate Engineer Trainee: July’12 to June’13, Reporting to Head Q.A. & BE.
> Market Quality, Quality Management System, Outgoing Quality & Plant &
Channel Partner Technical Training, Orientation and Customer face interaction.
> Settlement of warranty claims due to field failures.
Functional
Accountability Factors > Identifying root cause and to implement fool-proof solutions for field failures.
> Technical Training & Technical Publication: After sales Service & Dealer
network.
> Plant In-house processes (Quality, Assembly, Maintenance, Logistics, SPD,
Stores), Suppliers, Local R&D, Italian R&D (P&C, Italy), Vendor Development,
Key Interactions SCM.

> Service Managers & Engineers, PAN India Dealer Service – Team.
 TVS Motor Company, Area Office-Hyderabad. (Service Territory Manager) :

Job Profile

 Dealer Business growth & Profitability.

 Improve service market share of dealer by increasing free service redemption and overall service inflow.
 To improve service productivity in workshop.
 Improve Customer Satisfaction
 Provide feedback to Head Office for any revision of service standards.
 Support the Dealers to resolve difficult customer complaints & provide trouble shooting guide to service
team.
 Product feedback to be given regularly to HO to improve product quality.
 Secondary network expansion through searching for parties, finalizing the location, appointment and
infrastructure completion in time.

PIAGGIO VEHICLES PVT LTD, Engine Plant. (Q.A./Q.C. Engineer) :

Job Profile

 Settlement of warranty claims due to field failures.

 Identifying root cause and to implement fool-proof solutions for field failures.
 To interact with the dealers and service team to identify the issues arising on field.
 Reduction of warranty cost and warranty claims.
 Educating dealers, to identify and implement counter measures on failure modes.
 To implement process improvements and design changes to improve reliability of components.

Establishment of Warranty Department and its Procedure (Project)

 Establishing system for warranty parts settlement.

 Establishing Procedure for field part transfer from one plant to another for analysis purpose.
 Preparation of documents and Standard formats like Analysis report, Q-Alert, Scrap note etc.
 Establishing system for debiting cost to dealer for non manufacturing defect replaced under warranty.
 Establishing system for debiting cost to vendors for defective components.

Achievements

 Stood 3rd in QIP. (Quality improvement Project)

 Stood 4th in Kaizen Competition.
 Was recognized with a departmental wallet award for 3rd Quarter 2013.
 Runner up in TT singles and doubles at “Piaggio Sport Fiesta 2013”
HANDS ON EXPERIENCE
 Greenfield Project  Quality Management System  Engine Assembly  7 QC Tools  Poka
Yoke & Kaizen  One Point Lesson  QC Story  AutoCAD  CATIA  MSA  SPC  Part
inspection as per drawing  Training & Development  Outgoing Quality  Technical Training 
Service Training  Standard Operating Procedure (SOP)  Daily Work Management  Market
Quality  In-process Quality  Vehicle Assembly  Reward & Recognition  Change
Management  Business growth & Profitability  Service Process Audit  Customer Complaints
 CSI

ACADEMIC QUALIFICATION
 B. Tech in Mechanical Engineering with 78% aggregate - Apr 2012
 Intermediate in MPC group with 81.3 % aggregate - Mar 2008
 SSC with 71.5 % aggregate – Mar 2006

ACHIEVEMENTS
 Stood 1st in Mechanical Department in my college.
 Organized College fest “COGNITOS 2k10”
 Represented college in JNTUH ZONE ‘C’ inter collegiate cricket tournament. – 2010
 Represented college in Table Tennis in JNTUH ZONE-C tournament. - 2009-10
 Conducted Robot Race for AEROCRAFTICS 2010- CMEC.

STRENGTHS
 Can adapt easily to new environment.
 Can grasp technical concepts easily.
 Confidence and determination.
 Good communication skills.

PERSONAL DETAILS
 Date of Birth : 08th Nov 1990.
 Status : Single.
 Father’s Name : Mr. Nitish Chawda
 Occupation : Businessman.
 Hobby : Playing cricket, Adventure Activities, Travelling.
 Language Known : Hindi, English, Gujrati and Telugu.
 Address : Plot No 30, Railway colony, Picket, Secunderabad, Telangana State – 500 026.