For LGEUK CIC : LG TROMM

Worst SCR Items Inconvenience

Vibration
Vibration // Noise
Noise Long
Long Wash
Wash time
time

Leaks
Leaks Long
Long Spin
Spin entry
entry time
time
Operation
Odor
Odor // Smell
Smell
Does
Does not
not run/Start
run/Start
Wrinkling
Wrinkling
Does
Does not
not Fill/Slow
Fill/Slow Fill
Fill
Clothes
Clothes too
too Wet
Wet
Does
Does not
not Drain/Rinse/Spin
Drain/Rinse/Spin

Not
Not enough
enough Water/Suds
Water/Suds Lint
Lint on
on Clothes
Clothes

On
On Dispenser
Dispenser Color
Color Discrepancy
Discrepancy

Steam Washer
Error Codes
Steam
Steam not
not seen
seen // Clothes
Clothes
Error
Error Codes
Codes are
are wet
wet // Etc
Etc

Dry
Dry Time
Time Too
Too Long
Long //
Combo Not
Not drying
drying // Etc
Etc
Sub symptoms-What kind of Vibration / noise?

Sub-symptoms Real SVC Examples KM – As Is

Vibration
Vibration during
during Spin?
Spin? Vibration
Vibration SVC
SVC Example
Example KM-
KM- As
As Is
Is

Knocking?
Knocking?
Clanging?
Clanging?
Scraping?
Scraping?

High-Pitched?
High-Pitched?
Whirling?
Whirling?

Humming?
Humming?
Oscillating?
Oscillating?
Gurgling?
Gurgling?

Sounds
Sounds Different
Different than
than
Previous
Previous Washer?
Washer?
Vibration during Spin – 1/4
Have all 4 shipping bolts and/or
packaging materials not removed?
Remove Shipping Bolts
4 Shipping Bolts
No Unscrew
Rear of a Washer
Is the washer installed on a pedestal?
Four brackets should be securely attached.
4 Brackets (2 on each side)
Pedestal
No Or if brackets are correct
Continued
Yes Remove all shipping bolts and/or packaging materials.
Cover Bolts holes using Caps Packaging material
4 Caps
Cap
Shipping Bolt
Check if the 4 brackets are securely attached.
If the brackets are not installed properly, noise and vibration may
Yes result. Be sure to remove the paper backing and to use all
screws to install the brackets. Once properly attached, firmly
press the top part of the bracket with the double-sided tape to
the side of the appliance.
Check if the bigger brackets are attached.
There are two kinds of brackets. The bigger one is for the
washer; the smaller is for the dryer. If small brackets are attached
to the washer, noise and vibration may result.
Note: There is only one bracket after January 2006.
Pedestal Washer (Large)
Brackets
Dryer After Jan. 2006
1/4
Vibration during Spin – 2/4
Is the unit not level? How to check and level the washer
- Use Level
Are all four feet not in firm contact Yes - Diagonal Test : Important !
with the floor? - Adjust Legs
If the washer is on the pedestal, you should adjust pedestal leg.
Following is the detailed guide to level the washer.
How to check and level the washer
Diagonal Test : Important !!!

When pushing down the edges of the washing machine

Use level. If the customer does not top plate diagonally, the machine should not move up
and down at all.( Please, check both directions.)
have a level , OK! Next step If the machine rocks when pushing the machine top plate
Diagonally, adjust the feet again.

Clockwise
How to adjust leg – 45 degree method!! Adjustment to make
higher
During the diagonal test, if the washer
moves at this test then adjust that direction
front leg as follows. ( If opposite, adjust opposite
front leg)
Turn the leg clockwise by 45 degree,
and do diagonal test again. If the washer still Lock Nut
moves, repeat turning leg clockwise After adjustment
by 45 degree till the washer does not move at all fasten Lock nut
(Turn counter-
clockwise)
No Continued
2/4
Vibration during Spin – 3/4
Are there any foreign objects under
the legs?
No
Is the floor flexing or bouncing?
Do you hear and feel the vibration
throughout your floor?
(Especially for wooden floor)
No
Do vibrations occur intermittently
according to the size and items in the
washer?
No
Schedule Service
If there are foreign materials between the legs and floor,
It can cause vibration as well as cause the washer to
Yes move during operation. So remove the foreign materials
and level the washer adjusting the legs.
Foreign objects
Move the washer or reinforce the floor to make it more
rigid. If the floor is not solid, your washer may vibrate
Yes and you may hear and feel the vibration throughout your
floor.
Refer to the owner’s manual and installation instructions
for floor requirements.
If possible,place a machine in the corner of the space.
It is the result from the unbalanced load in the machine.
Because the drum spins in an up and down rotation,
the proper balancing of the load inside the drum is very
Yes important for the drum to spin smoothly. If the load is
not evenly distributed across the drum surface, there
will be more weight in areas and less weight in others.
So when it reaches the higher RPM the drum will spin
slightly out of alignment. Try redistributing the load
across the drum surface to reduce the vibrations.
*3/4
Vibration during Spin – 4/4
Reference : More Tips on Leveling
‰ Check if the washer is perfectly level as follows
1) Make sure that all four legs are stable and resting on the floor and
then check that the washer is perfectly level (Use a level.)
Note: Adjust the leveling legs only as far as necessary to level the
washer. Extending the leveling legs more than necessary can
cause the washer to vibrate.
2) Lower the leveling leg that has gap between floor and leg Gap
until you can turn the leg with the included wrench. Turn clockwise No Gap
to raise the washer or counterclockwise to lower it.

Floor Floor
3) After washer is level, rock the washer gently from corner to corner to
make sure that the washer does not rock. : Diagonal test.
2) Lower the leg
until there is no
4) Tighten the lock nuts against the base of the washer. gap between
floor and foot.
No Gap
‰ Re-check as follows
4) Tighten
1) Put 4.5 to 6.5 lbs (2 to 3 kg) of clothing (mixed with jeans, big towels, the lock nut
small items, etc.) into the drum. Once loaded, press POWER, Floor
RINSE+SPIN, and the START/PAUSE button in sequence.

2) When the machine is spinning at high speed, verify the washer does ②
not rock or vibrate excessively. If the washer vibrates or shakes,
adjust the leveling legs until the washer is stable and retest.
①
3) After washer is level, tighten the lock nuts against the base of ③
the washer.

4/4
Knocking ,Clanging,Scraping
Are there any items in the load, such as
metal buckles, snaps, zippers or other
loose items?
No
Are the inlet and/or drain hoses
knocking against the rear or the side
of the cabinet?
No
Schedule Service
Metal buckles, snaps, zippers or other loose items may
Yes tumble, clang or scrape against the washer drum.
Remove these items from the load and try running a
cycle to see if noise has gone away.
Examples : Wires, Coins in the drum
Tighten or clamp hoses using the tie.
Yes The vibration of the washer can be transmitted through to
the hoses. Also as water is pushed through hoses, it can
cause the hoses to move. If the hoses have enough
space to hit the cabinet, a knocking noise will be heard.
If you cannot tie the hoses, sometimes it works just to adjust
the gaps between the washer side and wall to prevent the
hose to knock the washer side.
1/1
High-Pitched Whirling

This is a normal noise.

Is the sound occurring during the final
Yes
spin cycle? The washer final spin speed ranges over 800rpm
(Different from model to model) to extract maximum
amount of water from the clothes.
During the final spin, higher spin create sounds you
probably have not heard compared to your conventional
top load washer.
While different, this is normal

1/1
Humming, Oscillating or Gurgling
Is the problem occurring during the
Yes
drain portion of the cycle?
This is a normal pump noise.
It indicates that pump is operating
During the drain portion of the cycle, the washer pump will
run continuously to extract the water released from the
clothes. Due to this continuous running, the pump will
remove most of the water and then pump air. This is
normal, but may cause a gurgling sound. During this drain
portion of the cycle, you may hear a continuous humming
sound with a periodic gurgling or surging sound.
If a lower water level is used, the pump may make sounds
for a longer period of time.
1/1
Sounds different than previous washer

As with any new product, you will hear sounds that you
Are the sounds different than your are not accustomed to. These new sounds and pauses
Yes
previous washer? are part of normal washer operation.

-The door locking and unlocking will create a clicking

noise
- Between changes in wash actions, there will be
momentarily pauses.
- Water will spray and splash during the wash and rinse
cycles.
- As water is drained from the washer, you may hear air
being pulled through the pump. This occurs at the end
of the drain cycle.

1/1
Sub symptoms-Leaks

Symptoms Real SVC Examples KM – As Is

Leaks
Leaks Leak
Leak SVC
SVC Example
Example KM-
KM- As
As Is
Is
Leaks – 1/3
Is the washer leaking at hose Check and tighten hose connections.
connections ? Is the fill hose
Yes Unclog drain pipe.
connection loose at tap or washer?
Contact a plumber if necessary. Cold HOT
Is the house drain clogged?

No

Is the washer un level? Yes Unleveled washer could cause leaks.

No Clean the door seal and door glass.

Use a towel or soft cloth to wipe around the washer door opening,
Is the door seal dirty? Yes door seal, and door glass. These areas should be kept clean to
ensure a watertight seal. Even a small amount of dirt or lint can
cause leak from the door, because of the water pressure.

No Claim from LGEUK

Continued

Clean the door seal and glass around sealing area.

Clean

1/3
Leaks – 2/3
Do you use too much detergent?
Too much detergent can cause leaks from dispenser.
Yes
Too much detergent makes too much suds.it makes washing and
rinsing performance badly.

When there are leaks from dispenser, customer misunderstand

that there are leaks from the door.
If there is any visible suds in wash cycle, reduce the amount of
detergent.

Leaks from Dispenser Leaks mechanism caused by suds

Suds

No ƒ When input detergent into dispenser, fill the

detergent at least 5mm lower than the upper
edge line of the dispenser.
5mm

Detergent
Limit Line
Dispenser box

Continued 2/3
Leaks – 3/3

Is the water leaking at the filter cap? Yes Check the filter cap. If the cap is loose close the cap
tightly

No

Schedule Service

Filter Cap

How to open cover and close filter cap

Open the Cover by coin or Turn the filter cap clockwise to close
finger(only new model)

Cover Filter Cap

3/3
 Does not Run/Start – 1/2

If the power cord to the unit is not plugged in all the way, the unit will
Is the power cord plugged not receive power.
Yes
in all the way? Make certain that the power cord is plugged in all the way and
there is no damage to the cord.

The unit must be on a dedicated circuit breaker for it to power on and

Is the unit on a dedicated
Yes
circuit breaker? Is it on?
operate. Check the circuit breaker to make certain that it is dedicated
and that it is on.
Make certain the fuses are good. If not on a dedicated circuit breaker,
it will be necessary to move the unit to an outlet with a dedicated
circuit breaker.

Is the outlet receiving If the outlet is receiving power, but the unit will not power on, and it
Yes has the appropriate power supply to the unit, service may be required.
power?
Make certain the unit is on a dedicated circuit breaker, the fuses are
good and the power cord is plugged in all the way.

Delay wash
Is the Delay Wash or Child
Yes - Undo the delay wash option
Lock enabled?
To unlock Child lock
- Press and hold Child lock button for 3 seconds
No

*1/2
Does not Run/Start – 2/2

Is the door open? Yes Door must be completely closed for unit to operate.

No
Go to

Is the washer not filling Yes Does

Does not
not Fill/Slow
Fill/Slow Fill
Fill

No
Go to
Is the water not draining/not spin? Yes Does
Does not
not Drain/Spin
Drain/Spin

No

Schedule Service

2/2
On Dispenser EU

Leak Mainly cause by using too much detergent

Æ Refer to detailed explanation at Leak Section
Detergent,softener Mainly caused by clogging by softener.
not supplied well into So ask the customer to clean each part of
Softener the drum the dispenser, especially siphon part.

Softener dispensing - Assure that the dispenser is not overfilled,

too early this can cause early dispensing.
Main Pre- .The surface of the softener should be
Wash Wash lower than the MAX position (marked on
compartment of the dispenser).

Dispenser

Water is left at the This is normal

end of the cycle Small amount of water can be remained in
the dispenser
Leak caused by too much detergent

Suds

1/1
 On Dispenser / *Detergent EU

We recommend HE detergent only. HE detergent is specifically

What kind of detergent is manufactured to be used in HE machines, like ours. HE detergents are low-
recommended ? sudsing and quick dispersing. They have the appropriate amount of soil
suspending ingredients for the amount of water used, so that soil is not
re-deposited into clothing.

This is the logo that marks an
HE detergent. It is located on the
front of the bottle, usually on the
lower, right side.
Do not be mislead by detergents that say they are “HE Compatible”.
Many of these are regular sudsing detergents that require a smaller
amount to be used, which in turn reduces the cleaning effectiveness
of the detergent. Use only those detergents marked by the HE Logo
as shown to the left.

How much detergent depends on the load size, soil level of clothing and
How much HE detergent even on how soft the water is. Depending on these factors, amounts can
should be used? vary from the amount recommended on the bottle of HE detergent to as
little as TWO TABLESPOONS. Start with recommended amount. If suds are
seen, reduce.

Suds like this in an HE Machine Suds like this are appropriate in an

are not good. This actually prevents HE machine with HE detergent. This
the unit from washing properly. The will still allow for clothing to be cleaned
clothes are unable to tumble properly, properly, without damaging the machine.
nor can they rinse properly. This also
creates residue buildup in the drum that
in turn can lead to odor problems

How should bleach and fabric
softener be used?
Only use Liquid Bleach (no gel) in machine. Only use it in the bleach
dispenser,never directly in the drum. Fabric Softener should be diluted
with water (50/50).
Only use liquid Fabric Softener and only in the softener dispenser. Do
not exceed the Maximum Fill Line in any of the compartments.

*1/1
Sub-symptoms(Error code)

Sub-symptoms Real SVC Examples KM – As Is

LE
LE Leak
Leak SVC
SVC Example
Example KM-
KM- As
As Is
Is

OE
OE

UE
UE // UB
UB

IE
IE

dE,
dE, tE,
tE, FE,
FE, PE,
PE, PF
PF Error
Error
LE Error

Did you use a large load in a gentle Yes Use small loads.
wash cycle such as PERM PRESS, When using the PERM PRESS, DELICATES, HAND WASH or
DELICATES, HAND WASH, and WOOL/SILK cycle, you should use small loads.
WOOL/SILK?

No

Did you overload the washer? Yes Do not overload the washer.
Try removing some clothing and restart.
If it does not work, unplug and allow the washer to stand
No for 30 minutes to allow the motor to cool; then restart
the cycle. Sometimes just within 1 minutes of unpluging
time works.

Are there many suds in the drum? Yes Use only HE (High Efficiency) detergent and reduce the
amount of detergent.
If there are many suds, do as follows:
a) Allow the washer for 30 minutes to disappear the suds.
No b) Press the POWER button to turn on the washer.
c) Press the SPIN SPEED button to select "NO SPIN".
d) Press the START/PAUSE button.
e) After the cycle is complete, remove items from the washer.
Schedule Service f) Press POWER button to turn on, press RINSE+SPIN button,
and then press the START/PAUSE button. Repeat, if necessary.

1/1
 “OE” Error

Is the drain hose kinked? Yes Check drain hose for kink. Straight the hose.

No
Drain Hose

Is the pump filter clogged ? Yes Check & Clean pump filter.

How to disassemble and clean pump filter

Continue
No Open the Cover by coin, Drain water by removing Disassemble the pump filter
or finger(only new model) the hose cap. by turning the filter cap
counterclockwise
Pump Filter

Cover
This kind of accumulation
Filter Cap
on the drain filter not only
Prevents proper drainage,
but also will promote Clean the Filter Assemble & close cap
bacteria growth and cause
odors.
This drain filter should be
cleaned no less than
once a month.
Hose Cap
Filter Cap

Filter clogged by foreign objects

1/2
“OE” Error

Is the standpipe greater than 1.0m Yes Observe standpipe height requirements of 1.0m
above the floor? maximum.
-Your washer will not be able to pump out the water adequately
if the standpipe exceeds ft. In this case, water may flow back
Schedule
No into the washer.
Service

1/2
“UE”(UB) Error
The mechanism of UB / UE Error
occurrence(or display).
The washer has an imbalance detection and correction system. If
Why? individual heavy articles are loaded and the imbalance is too large,
after several attempts to restart the spin cycle the machine will stop
and the error will be displayed

Is load tangled or not evenly If the load is tangled or not evenly distributed across the
distributed ? Yes drum surface, there will be more weight in areas and less
weight in others. Untangle or try redistributing the load
No across the drum surface to reduce the vibrations.

Is load too small? Yes Add 1 or 2 or several more similar items to balance the load.
No
Is the unit not level? • Do the Diagonal Test.
Are all four legs not in firm contact Yes • Adjust legs by 45 degree method.
with the floor? • Fasten lock nut.
( Refer to the ‘ Vibration during Spin ’ trouble shooting. )

How to adjust leg : Diagonal Test & 45degree Method : More details are in the Vibration during Spin trouble shooting
Diagonal Test
•When pushing down the edges of the washing machine
top plate diagonally, the machine should not move up
and down at all.( Please, check both directions.)
If the machine rocks when pushing the machine top plate
diagonally, adjust the feet again.
Diagonal Test
45 degree Method
•During the diagonal test, if the washer moves at this test Lock Nut
then adjust that direction front leg as follows.
( If opposite, adjust opposite front leg) After adjustment
Turn the leg clockwise by 45 degree, fasten Lock nut
and do diagonal test again. If the washer still (Turn
moves, repeat turning leg clockwise Counterclockwise)
by 45 degree till the washer does not move at all 1/1
IE Error

Is the water tap closed? Yes Check the water tap and fully open it.

No

Is the inlet hose kinked or damaged? Yes Straighten the inlet hose.
If damaged,the inlet hoses will need to be replaced.

No

Is the inlet filter clogged? Yes Check and Clean the inlet filter.

No

Turn off the Unscrew the Pull out the Clean the filter Tighten the
Schedule Service water tap water hose water filter by hard brush Inlet hose

*1/1
dE, tE, FE, PE, PF Error

Error Codes Question or Possible cause Answer

- Is the door opened or not - Close the door completely

dE - * If it is not released, call for
completely closed?
SVC

- Unplug the power plug and wait for

about 10 seconds and then restart.
- If there is still tE error schedule for SVC.

- The water overfills due to - Unplug the power plug and wait for
about 10 seconds and then restart.
the faulty water valve.
- If the error codes are still displayed,
schedule for SVC.
- The water level sensor
malfunction.

- The washer experienced a - Restart the cycle

power failure

1/1
Does not fill/Slow fill

Are hot or cold water valves turned

Yes Turn on hot & cold water valves
off?
No

Is the water hose kinked? Yes Check water inlet hoses for kinks.
Straight the hoses
No

Inlet valve should be free of debris and rust.

- Turn off water and remove the inlet hoses from washer
Is the water inlet valve clogged? Yes
- Remove any accumulated film or particles
- Reinstall hoses, turn on water and check for leaks
No
This is normal.
Does the water level seem too low? Yes This washer is a low water usage system.
Water should not be as visible as it was in your conventional
No deep fill washer

Is the Door open? Yes Door must be completely closed for the unit to operate.
No
2 2
Is the water pressure adequate? Yes Operation water pressure is 0.5 kg/cm~ 10 kg/cm

No
Schedule Service *1/1
 EU
Long Wash Time

Long washing time due to Load Unbalance & Long spin time

Is load tangled or not evenly If the load is tangled or not evenly distributed across the
distributed ? Yes drum surface, there will be more weight in areas and less
weight in others. Untangle or try redistributing the load
No across the drum surface to reduce the vibrations.

Is load too small? Yes Add 1 or 2 or several more similar items to balance the load.

No
Is the unit not level? • Do the Diagonal Test.
Are all four legs not in firm contact Yes • Adjust legs by 45 degree method.
with the floor? • Fasten lock nut.
Refer to the ‘ Vibration during Spin ’ trouble shooting
No

Long washing time due to too much detergent

Do you use too much LG Washer has suds detect/removing algorithms, about 12 minutes
Yes of water supply and cleaning process per 1 suds removing cycle. So
detergent ?
during spin, if too much suds are detected, washer stops spin and
starts suds removing cycle till the suds reduce to reasonable amount.
If there are too much suds, washer runs suds removing cycle
repeatedly, causing long washing time.

1/1
Long Spin Entry Time

General explanation of the washer mechanism

The washer has an imbalance detection and correction system. If
individual heavy articles are loaded and the imbalance is too large,
the washer attempts several times to evenly distribute the load.
This can cause the long spin entry time. Also if the washer is not
leveled it can cause unbalance causing the same distributing
attempts described above.

Is load tangled or not evenly Yes

If the load is tangled or not evenly distributed across the
distributed ? drum surface, there will be more weight in areas and less
weight in others. Untangle or try redistributing the load
across the drum surface to reduce the vibrations.
No

Is load too small? Yes Add 1 or 2 or several more similar items to balance the load.

No

Is the unit not level? • Do the Diagonal Test.

Are all four legs not in firm contact Yes • Adjust legs by 45 degree method.
with the floor? • Fasten lock nut.
( Refer to the ‘ Vibration during Spin ’ trouble shooting )

1/1
Odor / Smell – 1/4

Do you use too much detergent? Yes Use adequate detergent in accordance with the
manufacturer’s instructions.
Much suds can cause of reducing the washing and rinsing
No
performance, then detergent smell on clothes after wash.

Do you leave the door close when Leave the door open when not in use.
not in use? Yes Always remove items from the washer as soon as the cycle is
completed. Leaving damp items in the washer can cause
wrinkling, color transfer, and odor.
No After the cycle has ended, open the door and slightly pull out the
dispenser drawer to allow the drum interior to dry completely.

1/4
Odor / Smell – 2/4

Are there detergent and softener Mainly caused by clogging of softener.

Yes So ask the customer to clean each part of the dispenser,
remains in the dispenser ?
especially softener part.
1
Dispenser How to clean dispenser
1.Disassemble Dispenser by
pressing ① area then pull dispenser.
Softener Cap

No Main Pre-
2.Disassemble softener cap,
and clean cap and box.
Wash Wash
3.Clean the inside case of dispenser.

Are there any stains on the Door seal Clean the Door seal and Tub by following instructions
Yes as below.
or sometimes on the clothes?

No

*2/4
Odor / Smell – 3/4

Is the drain hose installed properly?
Yes If the drain hose is not installed properly, the unit will not
drain properly.
This allows water to back flow into the unit which can
cause odors. Refer to OM for proper drain hose installation.
The odor could also be coming from the home’s
drain to which the drain hose is attached.

In this type of drain hose installation, the odor could be coming from the standpipe. This odor
can come up the drain hose and into the unit. Pour a cup or two of bleach or vinegar down the
home drain and let it sit for 24 hours before running another cycle. This will help eliminate odor
from the home drain. If a cycle is started too soon after doing this, it will not help the issue.

No

Schedule Service

*3/4
Odor / Smell – 4/4

1. Remove any clothing or items from the washer. Important !!

2. Check if there are black stains and/or deposits between the inside rubber seal
and stainless steel drum. If they are found, wipe off the areas as follows:
1) Remove deposits.
2) Create bleach solution using ¾ cup liquid chlorine bleach per gallon of water.
3) Wash, wipe, or rinse area with water, then apply the bleach solution.
4) Let it stand for 5 minutes.
5) Rinse thoroughly with water and air dry.
Note: Do not use bleach full strength for cleaning surfaces.
Wear gloves when cleaning for prolonged periods.

3. Run the cleaning cycle as follows: Main

1) Open the dispenser drawer and add detergent for dish washer to the Wash Add detergent
for dish washer
main-wash detergent box
2) Close the dispenser drawer slowly.
3) Power On. Select SANITARY cycle and EXTRA RINSE option (if available). If there
is no SANITARY cycle, select PERM. PRESS cycle and set the WASH/RINSE
temperature to Max.. Select the Highest SPIN SPEED.
4) Press the START/PAUSE button to start.
5) After the cycle is complete, leave the door open to dry around the washer door
opening, door seal and door glass. Slightly pull out the dispenser drawer.
* Repeat the cleaning cycle several times, if necessary.
** Run the Cleaning cycle regularly (monthly, if necessary).

4/4
 EU

Clothes too wet

Is the Delicates cycle selected? In certain cycles, spin speeds are restricted. Washer is
Yes
designed to retain more water at the end of these
cycles to protect the fabric from shrinkage and
No wrinkles.

Was low spin option selected? Yes Select highest spin speed for fabric type being washed.

No
Evenly distribute your wet bulky laundry item. Adding
Washing a single bulky item load? Yes other items will also aid in balancing the load.
- An unbalanced condition is more likely with a single bulky item
load. Spin speed is automatically reduced in an unbalanced
No
condition.

Check for a kinked or restricted drain hose.

Is water remaining in the washer? Yes -This can cause slow draining.
DO not exceed ft drain height.
No -This can cause backflow of water into the washer.

Are there excessive suds? Yes Use adequate detergent lower than upper edge of the
detergent box.
No - Suds during rinse/spin cycle could cause reduced spin speed

Schedule Service

1/1
 EU
Wrinkling
Check hoses for proper connection to the faucets.
Are the hot & cold water inlet hoses Yes - Reversed inlet hoses can result in warmer temperature rinse
reversed? water setting in wrinkles to garments requiring cold water.

No If the drum is overloaded, the clothing can get wrinkled,

due to not being able to tumble properly. This will also
Is the drum overloaded? Yes prevent the clothing from washing and rinsing properly, which
will case wrinkling as well. Do not overload machine.

No

The air movement and tumbling action of a dryer helps to

fluff clothing as it dries, which helps reduce wrinkles.
Were clothes line or air dried? Yes However, line or air drying clothing does not offer this
benefit, so more wrinkles can be expected, especially
No when high spin speeds are used. Be sure to shake out
clothing well when removing.

Are there excessive suds? Yes Use adequate detergent lower than upper edge of the
detergent box.
- Suds during rinse/spin cycle could cause reduced spin speed
No

Do you use fabric softener too much? Yes Too much fabric softener can cause wrinkle.
Use appropriate amount of fabric softener.
No Schedule Service
*1/1
 Lint on Clothes

Are you washing new items? Yes New items tend to create more lint within the first few
washes.
No
Sort lint producing fabrics(towels etc) from lint
Was the laundry sorted? Yes
takers(corduroys, synthetics, permanent press)
No

Check pockets for all items that could create lint during
Was tissue or paper left in pockets? Yes
the wash.

No

For cycles such as Sanitary, Heavy Duty and Normal,

Is the washer overloaded? Yes the washer can be fully loaded but not tightly packed.
For Delicate, Wool/Silk, Perm Press and Hand Wash
cycles, use small loads. Allow room for loads to tumble
No freely.
-Tightly packed clothes may trap lint.

Were clothes line or air dried?
Line or air drying will not remove lint like a dryer will.
Yes This is because the air movement and tumbling of a dryer
actually removes lint from the load. If line or air drying
clothing, be sure to shake clothing out well. It may be
necessary to use a lint roller/brush to remove additional
lint.

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 EU
Does not – Drain, Rinse, Spin – 1/2

Is the drain hose kinked or clogged? Yes Remove any obstructions in the drain hose, pipe, utility
sink. Straighten the hose.
-If the washer is unable to drain due to a kinked or restricted
No drain hose, it may not spin.

Is the standpipe greater than 1.0m Observe standpipe height requirements of 1.0m
Yes
above the floor? maximum.
-Your washer will not be able to pump out the water adequately
if the standpipe exceeds ft. In this case, water may flow back
No into the washer.

Use adequate detergent lower than upper edge of the

Can you see excessive suds? Yes detergent box.
Too much detergent cause too much suds and it prevents
No high spin speed, and if the washer senses excessive suds it
needs time to remove suds.

Evenly redistribute your wet bulky laundry item. Adding

Washing a single bulky item load? Yes other items will also aid in balancing the load.
-An imbalance condition is more likely with a single, bulky item
No load. Spin speed is automatically reduced, and the washer may
not complete the spin cycle.
Continued

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 EU
Does not – Drain, Rinse, Spin – 2/2

Check and Clean the pump filter

Is the pump filter clogged? Yes
- Follow the detailed guide below.

How to disassemble and clean pump filter

Open the Cover by coin, Drain water by removing Disassemble the pump filter
or finger(only new model) the hose cap. by turning the filter cap
counterclockwise

Cover
Filter Cap

Clean the Filter Assemble & close cap

Hose Cap Filter Cap

No
Filter clogged by foreign objects

Schedule Service
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 EU

Not enough water, suds

This is normal.
- Front load washer is a low water usage system Washer should
Not enough water? Yes not be as visible as it was in your conventional deep fill washer.
The amount of water varies by cycle and load size to give the
proper care to each load
No

This is normal.
Yes -If use high performance detergent.it is a low sudsing detergent
Not enough suds?
and therefore suds should not be as visible as with regular
detergent.
No

Schedule Service

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Color discrepancies

The appearance of a product's finish is affected by the finish's sheen and by the light in which it is
viewed. The appearance of similar products may vary.

Front panel Front panel

Unit A Unit B

• When the light source in the laundry room

is not perpendicular to the front of both
machines, the light will appear to be brighter
on the part of the panels receiving more
direct light.
• In this example, unit B is receiving more
direct light than unit A and so it will appear Light Source
brighter or lighter in color.
Dry Time Too Long / Not drying / Clothes wet after dry : Combo – 1/2

Is the water tap closed? Water is needed to dry for combo, different from dryer only.
Yes
Cold water is used to condense the moisture in the air. So
if the water is not supplied, not dried.
No Open the water tap.

Cold water is needed to condense moisture well for drying.

Is the cold water hose connected to If the hot water is supplied, the condensation efficiency
Yes
hot water faucet? becomes very low. Check the hose connection.
For some houses, when the houses are built, cold water
faucet is changed with hot water faucet : Miss-connection.
No For this case, when checking, customers need opening the
Combo (Inside of the cabinet) dispenser a little and check with a hand whether the cold
water is supplied during wash cycle.

Cold water is supplied

Dry duct with Condensing duct
heater inside
Water flow direction inside the duct

Fan & Fan motor Hot(humid) air flow direction

Is the water inlet hose kinked? Yes This prevents water supply. Straighten the inlet hose.

No
Continued 1/2
Dry Time Too Long / Not drying / Clothes wet after dry : Combo – 2/2

Is only dry cycle used? In that case clothes can contain too much water. This
Yes
cause drying not well. Run spin cycle to remove enough
water.
No

This can reduce the cold water supply.

Is the pump filter clogged? Yes Check and clean the pump filter. Refer to the manual how
to clean pump filter.
( Refer to the ‘ Not Drain’ or ‘OE Error’ trouble shooting to
No get detailed information how to clean pump filter.)

Do you use proper amount of load? Yes The capacity of drying is smaller than washer.
If you use too much load when washing, reduce clothes
No amount for drying. It will help drying well.

Is the inlet filter clogged? Yes Check and clean the inlet filter.

No
Schedule Service

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Moisture comes out from the unit : Combo

Does moisture come out from the This is normal.

Yes
rear vent hole or dispenser? Humid air circulates inside the washer during drying cycle.
So the moisture can come out from the rear vent hole and
the dispenser.

Combo (Inside of the cabinet)

Cold water is supplied

Dry duct with Condensing duct
heater inside
Water flow direction inside the duct

Fan & Fan motor Hot(humid) air flow direction

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Steam Washer : Steam not clearly seen

During the steam cycle, Why cannot Due to being humid Door Glass, you cannot see the inside of the
clearly see the spray of STEAM? drum. If the inside temperature of the drum rises, you cannot
see the steam clearly because there is no temperature difference
between the steam and the inside of the drum.

Steam Generator

Steam Generator
Water
Valve

Steam
Generator

Spray
Nozzle

Water Hose
Dual Spray System

Steam
Generator
Steam Hose

Steam Injection Nozzle Highly-concentrated

Detergent Water
Circulation

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Steam Washer : Clothes are wet after steam fresh

Because the clothes contain some amount of moisture due to

Clothes are wet after steam fresh
steam, needed to be dried in the air for complete dryness

Steam Generator

Steam Generator
Water
Valve

Steam
Generator

Spray
Nozzle

Water Hose
Dual Spray System

Steam
Generator
Steam Hose

Steam Injection Nozzle Highly-concentrated

Detergent Water
Circulation

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Steam Washer : Simple questions
What is the maximum temperature of
steam? Is it high enough to have
sanitized effect on the cloths on all
steam option cycles?
Water temp on Wash/Rinse varies as
per the cycle you select. Is it same
with the Temp of Steam also?
What kind of light bulb used in the
Drum Light? What is the life of the
bulbs?
What is the Water Plus option?
Max. Temp is 98℃ (208.4 ℉) right from the nozzle. There are
temperature distributions between 60℃ (140℉) and 95℃
(203℉) in the drum. Sanitary effect is ensured from 60℃
(140℉) for about 30 minutes. The higher temp., the faster the
germs die.
Steam temp is all the time same, regardless of cycles.
Drum Light uses 2 white LEDs. They last almost for long like
LEDs on the control panel.
■ Drum Light
- Drum lamp helps easy viewing of the washing
cycle and provides convenience to loading and
unloading by brightening the interior.
- Voltage : DC 16.5V
- LED : High Brightness
(White LED 2EA)
Many consumers are not used to front loaders. They are used to
top loaders. Front loader uses reduced water volume and more
concentrated detergent solution, as well as longer wash times
and higher temperatures. Consumers worry about the low water
level, even though the clothes are being cleaned all the same.
Water Plus option adds extra water to the wash and rinse cycles
for superior results.
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