INTERNSHIP REPORT

ON

GENERAL BANKING ACTIVITIES & MARKETING MIX OF

NRB COMMERCIAL BANK LIMITED

(A STUDY ON BOTESHWAR BRANCH, SYLHET)

SUPERVISED BY

Debashish Roy
Assistant Professor
Department of Business Administration
Metropolitan University, Sylhet

SUBMITTED BY
Amina Rahat
ID: 162-116-018
Batch: BBA 39th
Major in Marketing
Department of Business Administration
Metropolitan University, Sylhet

Date of submission: 10th June, 2020

 LETTER OF TRANSMITTAL

10th June, 2020

Debashish Roy
Assistant Professor
Department of Business Administration
Metropolitan University, Sylhet

Subject: Submission of Internship Report

Dear Sir,

With due respect, I would like to inform you that, it is a great pleasure for me to submit the
working report on “General Banking Activities & Marketing Mix of NRB Commercial
Bank Limited- A Study on Boteshwar Branch”, as a requirement for BBA program. While
conducting the working report, I have gathered lots of knowledge on financial and banking
industry, especially NRB Commercial Bank, and enjoyed working there.

Finally, I shall be glad to answer any kind of query relating to this internship report, if
Necessary.

Sincerely Yours

..…………….....................
Amina Rahat
ID: 162-116-018
Batch: BBA 39th
Major in Marketing
Department of Business Administration
Metropolitan University, Sylhet
 ACKNOWLEDGEMENT
First, I want to pay my gratitude to Almighty Allah for enabling us to prepare the report
successfully. Then I would like to express my sincere gratitude and cordial thanks to some
specific person who helped me to organize this report and for their kind opinion,
suggestions, instructions, and support and appropriate for this.

First of all, I would like to thank my Internship Supervisor Debashish Roy for him
continuous guidance and assistance I preparing the report on “General Banking Activities &
Marketing Mix of None residential Bangladesh Commercial Bank Ltd. His valuable
advice has helped me a lot in writing this report. I am immensely thankful to him for the
supports he has provided during my Internship period.
I would like to thank Mr. Md, Abdul Kader Talukder (Vice President & Head of Branch), for
giving me a chance to work in Boteshwar Branch of NRB commercial Bank Limited, I am also
grateful to S. M. Mohsinul Haque Suyeb (Manager Operation), Shah Tufayel Ahmed (Senior
Officer), Md Nehal Uddin (Senior Officer) of NRB commercial Bank Limited at Boteshwar
Branch. Without their help it would have not been possible for me to complete the internship
program easily.

Finally, this report would not have been possible without the dedication and contribution
of all my colleagues who has helped me by teaching all the works. I express my sincere
gratitude to all of them. Their valuable contribution is what made this term paper possible.
 EXECUTIVE SUMMARY

In the new competitive business era, private banking sector is getting more competitive in
Bangladesh. In this sector the most used financial statements are the balance sheet and
profit and loss account where the balance shows the financial position and profit and loss
of a bank.
NRB Commercial Bank Limited started their journey 2013 2nd April. It was the long &
Cherished desire of Bangladeshi expatriates in different countries of the world to establish
a new bank for economic development of the motherland through their hard earned
foreign currency. They gained success from the very beginning of operation and were
capable enough to hold the success year after year.

In this report, I have tried to show numerous general activities & Marketing Mix of The
NRBC Bank Limited and tried to find the lacking among these activities. I have also shown
the impact of these activities on the bank’s profitability. A general activity of the bank
means day to day activities or day to day operations of every section which offer integrated
banking service.
Satisfactory banking service is a combination of all general banking activities. General
Banking consists of the management of deposit, cash, clearing house, bills, account opening,
security instrument handling, customer service, and other services of the bank besides
Advance and Foreign Trade.
General Banking Department is considered as the direct customer service center. It is the
starting point of all the banking operation. It opens new accounts, remits funds, honor
cheque, takes deposits, pay order etc. General Banking is also known as retail banking.
The major activities are account opening section, clearing section, cash section remittance,
mail receive and dispatch section. In this report, I have discussed different types of
accounts and the procedures of account opening. I have also shown the features of different
accounts and different products of the NRBC Bank Ltd.
 LETTER OF AUTHORIZATION

10th June, 2020

To Whom It May Concern

This is to certify that Amina Rahat, ID No: 162-116-018, student of Metropolitan
University has successfully completed the internship report on “General Banking Activities
& Marketing Mix of NRB Commercial Bank Limited” under my direct supervision &
guidance. During the period he worked in Boteshwar Branch of NRB Commercial Bank
Limited from 05th January 2020 to 04th April 2020.

This report is submitted as a partial requirement for the fulfillment of BBA program at
Metropolitan University, Sylhet. Hereby I accept the report as a successful completion of
internship.
No part of this report has been submitted for any other purposes & the work has not
published is any paper, journal or magazine.
During the period he was sincere proactive & attentive to her work.

I wish every success in her life.

Debashish Roy
Assistant Professor
Department of Business Administration
Metropolitan University, Sylhet
 Table of Content

SL No. Content Page No

Chapter One
Introduction
1.1 Introduction
1.2 Background of the study
1.3 Origin of the Report
1.4 Scope of the Report
1.5 Objectives of the Study
1.5.1 General Objective:

1.5.2 Specific Objectives:

1.6 Methodology of the Study

1.6.1 Primary Source

1.6.2 Secondary Sources

1.7 Limitations of study

Chapter Two
Overview of Banking Industry
2.1 Definition of Bank:
2.2 The World Bank
2.3 History of Banking
2.3.1 Asia

2.3.2 India

2.3.3 Egypt

2.3.4 Greece

2.3.5 Rome
2.3.6 The Modern Banking

2.4 Definition of Banking:

2.5 Definition of Banker:
2.6 Law of Banking:
2.7 Features of a Bank:
2.8 Functions of a Bank:
2.9 History of Banking Industry in Bangladesh:
2.10 History of Private Commercial Bank in Bangladesh:
2.11 Banks of Bangladesh at a Glance:
2.12 Non-Banking Financial Institutions:
Chapter Three
Overview of NRB Commercial Bank Limited
3.1 Introduction of NRB Commercial Bank Limited
3.2 History of NRB Commercial Bank Limited
3.3 Mission
3.4 Vision
3.5 Strategic Objectives
3.6 Board of Directors
3.7 Goal of NRB Commercial Bank
3.8 Profile of NRB Commercial Bank Ltd
3.9 Overview of Bank
3.10 List of the NRBC Bank Ltd branches. The NRBCBL
3.11 Dealings of NRB Commercial Bank Ltd
3.11.1 General Banking Department of NRB Commercial Bank Ltd

3.11.2 Foreign Trade Department of NRB Commercial Bank Ltd

3.11.3 Credit and Loan Department of NRB Commercial Bank Ltd

 Chapter Four
General Banking Activities of NRB Commercial Bank Limited
4.1 Introduction:
4.2 General Banking Department:
4.2.1 Account Opening Section

4.2.2 Clearing Section:

4.2.3 Remittance Section:

4.2.4 Cash Section:

4.3 Other Relevant Activities:
Chapter Five
Description of Task Completed during Internship
5.1 Name of the Bank:
5.2 Internship Duties:
5.3Time to Attaint the Duties:
5.4 Position:
5.5 General Banking:
5.6 Remittance:
5.7Assisting Marketing Voucher:
5.8 Assisting at the clearance section:
5.9 Cheque book Delivery:
Chapter Six
Application of Knowledge Gained During BBA Program to Accomplish Each
Task
6.1 Knowledge Gained During BBA Program:
6.1.1 Principles of Management:

6.1.2 Banking and Insurance:

6.1.3 Principle of Economics:

6.1.4 Organizational Behavior:

6.1.5 Marketing:

6.1.6 Principles of Finance:

6.1.7 Business Communication:

6.1.8 Business Research:

6.1.9 Principles of Accounting:

6.1.10 Other Courses:

Chapter Seven
Marketing Mix of NRB Commercial Bank Limited
7.1 Banking Products/Service:
7.2 Price:
7.3 Place:
7.4 Promotion:
7.4.1 External Marketing Communications:

7.4.2 Internal Marketing:

7.5 People:
7.6 Physical Evidence:
7.7 Process:
Chapter Eight
Findings, Recommendations & Conclusion
8.1 Findings
8.2 Recommendations
8.3 Conclusions
References

Appendix
1
1.1 Introduction
It’s simple enough to say that Bank is financial organization that deals with money. But it is
the precise most definition about bank. In modern age it is impossible to think a country
without bank. Banks play diversified role in an economy. Banking plays very significant
contribution towards socio-economic development of a country. This sector is considered to
be like the life blood the economy as well. As one of the most important components of the
financial system it forms the core of the money market and plays very pivotal role in
mobilizing resources for productive investments in a country which in turn contributes to
economic development. The efficiency of the sector is very important for overall
development of the country. The most important task that is done by a bank is building of
capital. That is the key factor of the development of an economy. An Industrialized nation’s
build their industrial sector with the help of banking sector. The growth of the economy also
depends on the performance of the banking sector. Banks secure money of the society.
Government takes various monetary policies. These policies are implemented with the help
of banking sector. It is impossible to do foreign trade without the help of bank. Banks provide
services that help the business sector a lot to carry on the business.
This report has been prepared in the light of practical as well as theoretical knowledge. Also
it is prepared under the guidance and supervision of the core teacher. During the internship
program I have got a good idea about the bank and that is depicted in the report.
1.2 Background of the study
NRB Commercial Bank Limited has significantly contributed in flow of international
transactions. Among the private commercial bank of our country NRB Commercial Bank is
being kept the first position in earnings the operating profit. Why I have chosen this topic,
because to focus the General Banking Activities & Marketing Mix of NRB Commercial
Bank.
This study is done to evaluate the overall activities of NRB Commercial Bank. Findings of
the study may benefit the organization itself to take strategic decision on its future plan to
enhance the volume of General Banking. It may also benefit the readers as well as researchers
who have particular interests in international trade Finance.
1.3 Origin of the Report
As a part of the Bachelor of Business Administration (BBA) course requirement, it is a 12
weeks loge internship program to introduce the students with the real life Business
Administration. I took the internship with NRB Commercial Bank Limited which stands a

2
prominent name in banking industry. I am proud to work as an internee with NRB
Commercial Bank Limited and this experience will surely help me in my future career. This
advance working report has been prepared as a part of the internship program. Being an
intern the main challenge was to translate the theoretical concepts into real life experience.
The internship program and the study have following purpose:
 To get organize detail knowledge on the job responsibility.
 To compare the real scenario with the lessons learned at MU.
 To experience the real Business world.
 To fulfill the requirement of BBA program.
1.4 Scope of the Report
In my internship program, the scope of the work was as immense as I was assigned to work
in every Department of the Bank in Boteshwar Branch. I have tried to observe and understand
the all banking Activities especially general banking activities and other day to day functions
perform in this branch. I also tried to understand different topic from the Bank personnel.
1.5 Objectives of the Study
1.5.1 General Objective:
 To analyze the general banking activities of NRB Commercial Bank Limited using
key financial ratios.
1.5.2 Specific Objectives:
 To know the Financial Performance of NRB Commercial Bank.
 To recognize the various product and services of NRB Commercial Bank.
 To gather the practical experience base on the theoretical knowledge.
 To suggest Recommendations on the basis of Findings.
 To build up the pillar of the career for near future.
1.6 Methodology of the Study
Data were gathered from different sources to have a clear understanding of the General
Banking Activities of the bank. Both primary and secondary sources of data are used to
complete this study.
1.6.1 Primary Source:
 Face to face conversation with the respective officers and staffs of the Branch.
 Informal conversation with the clients.
 Practical work experience in the different desk of the department of the covered

3
  Relevant file study as provided by the officers concerned
 Discussion with the officers to get practical knowledge from them.
1.6.2 Secondary Sources:
 Uncirculated data received from the Branch.
 Annual reports of the NRB Commercial Bank Limited
 Different journals, articles and publications on remittance
 Daily diary (containing my activities of practical orientation in NRB Commercial
Bank Limited)
 Website of NRB Commercial Bank and Bangladesh Bank
 Journals
1.7 Limitations of study
The main limitation here is as an internee I could not share all the information every time for
the organization internal security. There are some other limitations these limitations are as
follows:
 The major limitation faced in preparing this report was the sensitivity of the data. As it is
a highly competitive market, if the margin information is released to other competitors, it
may have a negative impact on their business.
 Time limitation is also a big factor. The duration of my internship Program was only
two months. But this allocated time is not enough for a complete and fruitful study.
 I was not assigned for a specific task in each day. So I was not able to understand
banking activities deeply.
 The Bank was a busy one having heavy rush of people, whom officers need to deal
with. So allocation of time for an internet is very much difficult for the officers of the
bank.
 In many case, up to date information was not NRB Commercial Bank is had.
 Banking sector is a very vast sector where I have a little knowledge about it which
limits my report.

4
5
2.1 Definition of Bank:
The Jews in Jerusalem introduced a kind of banking in the form of money lending before the
birth of Christ. The word ‘Bank’ was probably derived from the word ‘bench’ as during
ancient time Jews used to do money -lending business sitting on long benches.
First modern banking was introduced in 1668 in Stockholm as ‘Savings Pis Bank’ which
opened up a new era of banking activities throughout the European Mainland.
In the South Asian region, early banking system was introduced by the Afghan traders
popularly known as Kabuliwallas. Muslim businessmen from Kabul, Afghanistan came to
India and started money lending business in exchange of interest sometime in 1312 A.D.
They were known as ‘Kabuliwallas
Banks have influenced economies and politics for centuries. Historically, the primary purpose
of a bank was to provide loans to trading companies. Banks provided funds to allow
businesses to purchase inventory, and collected those funds back with interest when the
goods were sold. For centuries, the banking industry only dealt with businesses, not
consumers. Banking services have expanded to include services directed at individuals, and
risk in these much smaller transactions is pooled.
The name bank derives from the Italian word banco “desk/bench”, used during the
Renaissance by Florentines bankers, who used to make their transactions above a desk
covered by a green tablecloth. However, there are traces of banking activity even in ancient
times. In fact, the word traces its origins back to the Ancient Roman Empire, where
moneylenders would set up their stalls in the middle of enclosed courtyards called macella on
a long bench called a bancu, from which the words banco and bank are derived. As a
moneychanger, the merchant at the bancu did not so much invest money as merely convert
the foreign currency into the only legal tender in Rome—that of the Imperial Mint.
2.2 The World Bank
The World Bank (French: Banque mondiale) is an international financial institution that
provides loans and grants to the governments of poorer countries for the purpose of pursuing
capital projects. It comprises two institutions: the International Bank for Reconstruction and
Development (IBRD), and the International Development Association (IDA). The World
Bank is a component of the World Bank Group.
The World Bank's most recent stated goal is the reduction of poverty. As of November 2018,
the largest recipients of World Bank loans were India ($859 million in 2018) and China
($370 million in 2018), through loans from IBRD.

6
The World Bank Group is an extended family of five international organizations, and the
parent organization of the World Bank, the collective name given to the first two listed
organizations, the IBRD and the IDA:
 International Bank for Reconstruction and Development (IBRD)
 International Development Association (IDA)
 International Finance Corporation (IFC)
 Multilateral Investment Guarantee Agency (MIGA)
 International Centre for Settlement of Investment Disputes (ICSID

World Bank logo

Motto Working for a World Free of Poverty

Formation July 1944; 75 years ago
Type Monetary International Financial
Organization
Legal status Treaty
Headquarters 1818 H Street NW, Washington,
D.C., U.S.[1]
Membership 189 countries (IBRD)
173 countries (IDA)
Key people  David Malpass
(President)[3]
 Kristalina Georgieva
(Chief Executive Officer)
 Penny Goldberg
(Chief Economist)
Parent World Bank Group
organization

2.3 History of Banking

The History of Banking began with the first prototype banks were the merchants of the
world, who made grain loans to farmers and traders who carried goods between cities. This
was around 2000 BC in Assyria and Sumerian. Later, in ancient Greece and during the
Roman Empire, lenders based in temples made loans, while accepting deposits and
performing the change of money. Archaeology from this period in ancient China and India
also shows evidence of money lending activity.

7
The development of banking spread from northern Italy throughout the Holy Roman Empire,
and in the 15th and 16th century to northern Europe. This was followed by a number of
important innovations that took place in Amsterdam during the Dutch Republic in the 17th
century and in London since the 18th century. During the 20th century, developments in
telecommunications and computing caused major changes to banks' operations and let banks
dramatically increase in size and geographic spread. The financial crisis of 2007–2008 caused
many bank failures, including some of the world's largest banks, and provoked much debate
about bank regulation.
2.3.1 Asia
Banking as an archaic activity (or quasi-banking is thought to have begun at various times,
during a period as early as the latter part of the 4th millennia B.C., to within the 4th to 3rd
millennia B.C.
Prior to the reign of Sargon I of Akkad the occurrence of trade was limited to the internal
boundaries of each city-state of Babylon and the temple located at the centre of economic
activity there-in; trade at the time for citizens external to the city was forbidden.
2.3.2 India
In ancient India there are evidences of loans from the Vedic period (beginning 1750 BC).
Later during the Maurya dynasty (321 to 185 BC), an instrument called adesha was in use,
which was an order on a banker desiring him to pay the money of the note to a third person,
which corresponds to the definition of a bill of exchange as we understand it today. During
the Buddhist period, there was considerable use of these instruments. Merchants in large
towns gave letters of credit to one another.
2.3.3 Egypt
In Egypt from early times, grain having an intrinsic value as food functioned, in addition to
precious metals, as money. The regional granaries were used to store and loan the grain of
communities, functions similar to banking services although not the same. Under the dynastic
rule of the Ptolemies, the numerous scattered government granaries were transformed into a
network of grain banks, centralized in Alexandria where the main accounts from all the state
granary banks were recorded. This centralized administration was the first known
governmental bank, functioning as a trade credit system that transferred payments between
accounts without passing money.

8
2.3.4 Greece
The city-states of Greece after the Persian Wars produced a government and culture
sufficiently organized for the birth of a private citizenship and therefore an embryonic
capitalist society, allowing for the separation of wealth from exclusive state ownership to the
possibility of ownership by the individual.
According to one source trapezoids were the first to trade using money, during the 5th
century B.C, as opposed to earlier trade which occurred using forms of pre-money.
2.3.5 Rome
Roman banking activities were an economic situation which had a crucial presence within
temples, for instance the minting of coins occurred within temples, most importantly the Juno
Moneta temple, though during the time of the Empire, public deposits gradually ceased to be
held in temples, and instead were held in private depositories. Still, the Roman Empire
inherited the from Greece (Parker).
During 352 B.C. a rudimentary public bank was formed, with the passing of consul directive
to form a commission of to deal with debt in the impoverished lower classes. Another source
shows banking practices during 325 BC when, on account of being in debt, the Plebeians
were required to borrow money, so newly appointed were commissioned to provide services
to those who had security to provide, in exchange for money from the public treasury.
Another source has the shops of banking of Ancient Rome firstly opening in the public
forums during the period 318 to 310 BC.
In early Ancient Rome deposit bankers were known as and at a later time. The banking-
houses were known as Money-lenders would set up their stalls in the middle of enclosed
courtyards called on a long bench called a bancu, from which the words banco and bank are
derived. As a moneychanger, the merchant at the bancu did not so much invest money as
merely convert the foreign currency into the only legal tender in Rome – that of the Imperial
Mint.
Operations of banking within Roman society were known as. Statutes (AD 125/126) of the
Empire described show rental monies to be collected from persons using land belonging to a
temple and given to the temple treasurer, as decreed by Mettius Modestus governor of Lycia
and Pamphylia. A law, obliged a bank to pay its clients debts under guarantee.
Cassius Dio advocated the establishment of a state bank, funded by the sale of all the
properties owned at the time by the state

9
In the 4th century monopolies existed in Byzantium and in the city of Olbia in Sardinia he
Roman empire at some time formalized the administrative aspect of banking and instituted
greater regulation of financial institutions and financial practices. Charging interest on loans
and paying interest on deposits became more highly developed and competitive. The
development of Roman banks was limited, however, by the Roman preference for cash
transactions. During the reign of the Roman emperor Gallienus (AD 260–268), there was a
temporary breakdown of the Roman banking system after the banks rejected the flakes of
copper produced by his mints. With the ascent of Christianity, banking became subject to
additional restrictions, as the charging of interest was seen as immoral. After the fall of
Rome, banking temporarily ended in Europe and was not revived until the time of the
crusades.
2.3.6 The Modern Banking
The Louisiana Purchase of 1803 was handled by Francis Baring and Company of London.
The first bank to begin the permanent issue of banknotes was the Bank of England in 1695.
Initially hand-written and issued on deposit or as a loan, they promised to pay the bearer the
value of the note on demand. By 1745, standardized printed notes ranging from £20 to £1,000
were being printed. Fully printed notes that didn't require the name of the payee and the
cashier's signature first appeared in 1855.
In the 18th century, services offered by banks increased. Clearing facilities, security
investments, cheques and overdraft protections were introduced. Cheques were invented in
the 1600s in England and banks settled payments by direct courier to the issuing bank.
Around 1770, they began meeting in a central location, and by the 1800s a dedicated space
was established, known as a bankers' clearing house. The London clearing house used a
method where each bank paid cash to and then was paid cash by an inspector at the end of
each day. The first overdraft facility was set up in 1728 by the Royal Bank of Scotland.
The Industrial Revolution and growing international trade increased the number of banks,
especially in London. At the same time, new types of financial activities broadened the scope
of banking far beyond its origins. The merchant-banking families dealt in everything from
underwriting bonds to originating foreign loans. These new "merchant banks" facilitated
trade growth, profiting from England's emerging dominance in seaborne shipping. Two
immigrant families, Rothschild and Baring, established merchant banking firms in London in
the late 18th century and came to dominate world banking in the next century.

10
A great impetus to country banking came in 1797 when, with England threatened by war, the
Bank of England suspended cash payments. A handful of Frenchmen landed in
Pembrokeshire, causing a panic. Shortly after this incident, Parliament authorized the Bank of
England and country bankers to issue notes of low denomination.
2.4 Definition of Banking
Banking is the process through which an institution, most often owned by the
government, Provides financial services. They include collecting deposits, landing money
and issuing debit and credit cards. Banking is the process of performing the activities of a
Bank.
2.5 Definition of Banker
A banker is responsible for establishing and maintaining positive customer relationships,
planning and delivering effective sales strategies and monitoring the progress of new
and existing financial products. Bankers may work as managers in high street
branches providing operational support on a day-to day basis, or in more specialized posts
in corporate or commercial departments at area, regional or head offices.
2.6 Law of Banking
Banking law is based on a contractual analysis of the relationship between the bank and the
customer. The definition of bank is given above, and the definition of customer is any person
for whom the bank agrees to conduct an account.
The law implies rights and obligations into this relationship as follows:
 The bank account balance is the financial position between the bank and the customer,
when the account is in credit, the bank owes the balance to the customer, when the
account is overdrawn, and the customer owes the balance to the bank.
 The bank engages to pay the customer’s cheques up to the amount standing to the
credit of the customer’s account, plus any agreed overdraft limit.
 The bank may not pay from the customer’s account without a mandate from the
customer, e.g. a cheque drawn by the customer.
 The bank engages to promptly collect the cheques deposited to the customer’s account
as the customer’s agent, and to credit the proceeds to the customer’s account.
 Right to combine the customer’s accounts, since each account is just an aspect of the
same credit relationship.
 The bank has a lien on cheques deposited to the customer’s account, to the extent that
the customer is indebted to the bank.

11
  The bank must not disclose the details of the transactions going through the
customer’s account unless the customer consents, there is NRBCBL duty to disclose,
the bank’s interests require it, or under compulsion of law.
2.7 Features of a Bank
The features of a bank are given below:-
Bank is a financial institution which deals with other people’s money i.e. money given by
depositors.
 A bank accepts money from the people in the form of deposits which are usually
repayable on demand or after the expiry of a fixed period.
 A bank provides easy payment and withdrawal facility to its customers in the form of
cheques and drafts.
 A bank works as an agent for its customer and provides utility services.
 Banks make loans to consumers, businesses and organizations. Loans represent fund
that are extended by the bank to the creditor who agrees to pay the fund back, with
interest, over a specified time period.
 Banks are operated with the objective of making a profit. Their fee structure and
interest rate is designed with the intention of making money for owners and
shareholders.
 A bank acts as a connecting link between borrowers and lenders of money. Bank
collects money from those who have surplus money and give to those who are in need
of money.

12
2.8 Functions of a Bank
The function of Bank can be categorized into the following categories:-

Figure: Function of Bank

2.9 History of Banking Industry in Bangladesh

After independence the government of People’s Republic of Bangladesh was formally to
cover The charge of administration of the territory now constitute Bangladesh. In an attempt
to rehabilitate the war-devastated banking of Bangladesh, the government promulgated a law
called Bangladesh Bank (temporary order, 1971 (Acting president’s order No.2 of 1971). By
This order, the state bank of Pakistan was declared to be deemed as offices, branches and
Assets of Bangladesh Bank. On that date there existed 14 scheduled banks with about 3042
branches all over the country.
After the independence, banking industry in Bangladesh started its journey with 6
nationalized commercialized Banks, 2 State owned specialized Banks and 3 Foreign Banks.
In the 1980s Banking Industry achieved significant expansion with the entrance of Private
Banks.
Now, Banks in Bangladesh are primarily of two types:
 Scheduled Banks
 Non- Scheduled Banks

13
 Scheduled Banks:
The banks which get license to operate under Bank Company Act, 1991 (Amended in
2003) are Termed as Scheduled Banks. Banks which are included in the list of central
Banks are termed as Scheduled Banks.
 Non- Scheduled Banks:
The banks which are established for special and definite objective and operate under the
acts that are enacted for meeting up those objectives, are termed as Non-scheduled Banks.
These Banks cannot perform all functions of scheduled Banks
2.10 History of Private Commercial Bank in Bangladesh
Bangladesh is a developing country with an impoverished banking system, particularly in
terms of the services and customer care provided by the government run banks. In recent
times, private banks are trying to imitate the banking structure of the more developed
countries, but this attempt is often foiled by inexpert or politically motivated government
policies executed by the central bank of Bangladesh, Bangladesh Bank. The outcome is a
banking system fostering corruption and illegal monetary activities/laundering etc. by the
politically powerful and criminals, while at the same time making the attainment of services
or the performance of international transactions difficult for the ordinary citizens, students
studying abroad or through distance learning, general customers etc.
The first modern bank in Bengal was Bank of Hindustan, established in 1770 in Calcutta. It
was an offshoot of trading company Messrs. Alexander and Co. and operated until 1832
when the trading company failed. The circulation of its notes was limited to Calcutta and its
immediate environs.
A number of Calcutta-based banks followed, none which survived beyond the middle of the
19th century: General Bank of Bengal and Bihar (1733–75); Bengal Bank (1784–91) (no
relation to the later Bank of Bengal); General Bank, later General Bank of India (1786–91);
The Commercial Bank (1819–33); The Calcutta Bank (1824–29); Union Bank (1829–48);
Government Savings Bank (1833–unknown); and The Bank of Mirzapore (c. 1835 – 1837).
The Bank of Calcutta, established in 1806, is the oldest still in existence in some form. It was
renamed Bank of Bengal in 1809, was merged into the Imperial Bank of India in 1921, and
became the State Bank of India in 1955.
The first modern bank headquartered in Dhaka was Dacca Bank, established in 1846. It did a
very limited business and did not issue banknotes. It was purchased by Bank of Bengal in
1862. Bank of Bengal opened branches in Sirajganj and Chittagong in 1873, and

14
in Chandpur in 1900. In 1947, upon the Partition of Bengal, it had six branches in East
Bengal, in Dhaka, Chittagong, Chandpur, Mymensingh, Rangpur, and Narayanganj.
Following the partition, branches of the registered banks started shifting to India or close
down their operations in East Bengal. Resulting only 69 branches were left all over the East
Pakistan in 1951.
In 1959, Eastern Mercantile Bank Limited was established and had 106 before independence.
Consequently, in 1965 Eastern Banking Corporation was established and soon reached 60
just before the liberation war. These two banks were established with the initiation of some
renowned Bengali businessmen for providing credit to the local entrepreneurs who had
limited access to the credit in those days from other financial institutions of West Pakistan.

2.11 Banks of Bangladesh at a Glance:

1. Central Bank
2. State-owned commercial Banks
3. Private commercial Banks
4. Specialized Banks
a) schedule specialized Banks
b) Non- Scheduled Specialized Banks
c) Micro-Finance Organizations ( Semi formal)
d) Co-Operative Banks
5. Non-Banking Financial institutions
a) merchant Banking companies
b) .housing development finance companies
c) Stock Exchange
d) Insurance Companies
6. Other banks:
a. Retail Bank
b. Unit Bank
c. Branch Bank
d. chain Banking
e. group Banking
2.11.1. Central Bank:
The central bank is the organ of the government that performs the major financial operations
of the government, monitors and controls the functions of commercial Bank for the economic

15
Development of a country. Every country of the world has a central bank. According to the
pursuant to Bangladesh Bank Order-1972, the Government of Bangladesh reorganized the
Dhaka branch of the State Bank of Pakistan as the central bank of the country, and named it
Bangladesh Bank with respective effect from 16 December 1971.
2.11.2. State-owned Commercial Banks:
State –owned Banks are functioning as nationalist. Among the state owned Banks, six are
Commercial and two are specialized. Here is the list:
State-owned Commercial Banks:
1. Sonali Bank Limited
2. Janata Bank Limited
3. Agrani Bank Limited
4. Rupali Bank Limited
5. Basic Bank Limited
6. Bangladesh Development Bank Limited
2.11.3. Private commercial Banks:
1. AB Bank Limited
2. Bangladesh Commerce Bank Limited
3. Bank Asia Limited
4. BRAC Bank Limited
5. City Bank Limited
6. Dhaka Bank Limited
7. Dutch Bangla Bank Limited
8. Eastern Bank Limited
9. IFIC Bank Limited
10. Islami Bank Bangladesh Limited
11.meghna Bank Limited
12. Mercantile Bank Limited
13. Midland Bank Limited
14. Modhumoti Bank Limited
15. Mutual Trust Bank Limited
16. National Bank limited
17. NCC Bank Limited
18. NRB Bank Limited

16
 19. NRB Commercial Bank Limited
20. NRB Global Bank Limited
21. One Bank Limited
22. Premier Bank Limited
23. Prime Bank Limited
24. Pubali Bank Limited
25. South Bangla Agriculture and commerce Bank Limited
26. Southeast Bank Limited
27. Standard Bank Limited
28. The Farmers Bank Limited
29. Trust Bank Bangladesh Limited
30. United Commercial Bank Limited
31. Uttara Bank Limited
 Islamic Commercial Banks in Bangladesh:
There are eight Islamic Commercial Banks currently operating in Bangladesh. These are:
1. Islami Bank Bangladesh Limited
2. Al- Arafah Islami Bank Limited
3. Export import Bank of Bangladesh Limited
4. Social Islami Bank limited
5. Shahjalal Islami Bank Limited
6. First security islami Bank Limited
7. Union Bank Limited
8. ICB Islamic Bank Limited
 Foreign Commercial Banks:
There are nine foreign commercial Banks currently operating in Bangladesh. These are:
1. Bank AL-Falah Limited
2. City Bank NA
3. commercial Bank of Ceylon
4. Habib Bank Limited
5. HSBC (The Hong Kong and Shanghai Banking Corporation Ltd)
6. National Bank of Pakistan
7. Standard Charted bank
8. State Bank of India

17
 9. Woori Bank
2.12 Non-Banking Financial Institutions:
1. Agrani SME Financing Company Limited
2. Bangladesh Finance and Investment Company Limited
3. Bangladesh Industrial Finance Company Limited
4. Bangladesh Infrastructure Finance Fund Limited
5. Bay Leasing And Investment Limited
6. CAPM Venture Capital and Finance Limited
7. Delta Brac Housing Finance Corporation Limited
8. Far-east Finance & investment Limited
9. FAS finance & Investment Limited
10. First Finance Limited
11. GSP Finance Company (Bangladesh) Limited
12. Hajj Finance Company Limited
13. IDLC Finance Limited
14. Industrial and Infrastructure Development Finance Company Limited
15. Industrial Promotion and development Company of Bangladesh Limited
17. International Leasing and Financial Services Limited
18. Islamic Finance and investment Limited
19. Lanka Bangla Finance Limited
20. Meridian Finance and Investment Limited
21. National Finance Limited

18
19
3.1 Introduction of NRB Commercial Bank Limited
The commercial banking system dominates Bangladesh's financial sector. Bangladesh Bank,
the central bank and head regulatory body for the country's monetary and financial system,
was established in Dhaka as a body corporate vides the Bangladesh Bank Order, 1972 with
effect from 16th December, 1971. The banking system is composed of four state-owned
commercial banks, five specialized banks 61private commercial banks, one land development
bank and nine foreign commercial banks. The Nobel Prize–winning Grameen Bank is a
specialized micro-finance institution, which revolutionized the concept of micro-credit and
contributed greatly towards poverty reduction and the empowerment of women in
Bangladesh. NRB Commercial Bank is one of the private commercial banks which is
monitored and controlled by Bangladesh Bank (BB). The central bank has approved three
new commercial banks sponsored by non-resident Bangladeshis (NRBs) on the condition that
those would contribute to boosting the inflow of foreign exchange.

Mr. Engr. Farasath Ali is the founding Chairman of NRB Commercial bank having a long
professional experience. He heads SNA Knitting Mills Inc. in the USA, a knitwear unit.
President and other Directors are also well reputed in their own sectors of business. These
nice personalities have well defined mission and vision. Their mission is not to restrict NRB
Commercial Bank Limited to a particular group of people but to bring the huge unbanked
people under banking. Their vision is to make NRB Commercial Bank Limited truly
providing world class services throughout the world.

3.2 History of NRB Commercial Bank Limited

NRB Commercial Bank Limited (NRBC Bank) having its Registered Office at 114 Motjheel
Commercial Area, Dhaka-1000, Bangladesh, was incorporated on February 20, 2013 as a
Public Limited Company under the Companies Act, 1994 and also is governed by the Bank
Company Act 1991 with Authorized Capital of Tk.10000 million and having strong capital
base of Tk.444.60 core (Paid up Capital) by converting the hard earned foreign currency of
fifty three qualified NRBs from business persons, community leaders, scientists,
educationists, living in across the globe which includes USA, Canada, UK, Russia, Italy,
Germany, UAE and Kuwait.

NRBC Bank started its journey from 2 April 2013 after getting permission dated 10 March
2013 as a scheduled Bank. The Bank commenced its business on April 18, 2013. That very
first day the first branch of the Bank was inaugurated at Motijheel Commercial Area.

20
Presently NRBC Bank has 72 Branches in rural and urban area of Bangladesh and, recently,
formed a subsidiary company NRBC Bank Securities Limited.
NRBC Bank gets direction in its corporate governance practices mainly from two regulatory
bodies:
 Bangladesh Bank (Central Bank of Bangladesh) and
 Bangladesh Securities and Exchange Commission (BSEC) as an incorporated
organization in Bangladesh
3.3 Mission
 Build confidence among the NRBs for investment.
 Provide fast, accurate and adequate customer service upholding business ethics and
transparency.
 Strengthen inflow of remittance.
 Create value for communities, societies and economies in which we operate by
ensuring growth and sustainability.
 Matching technology with the help of well educated professionals and experienced
sponsors of the Bank.
 Create dignified working environment for Employees

3.4 Vision
 To become a peerless bank

3.5 Strategic Objectives

 Create opportunities for NRBs to invest their earnings, utilize their professional
expertise in the economic development of Bangladesh.
 Channelize idle and less remunerative fund of NRB.
 Attract FDI of NRBs through diverse products and projects.
 Balanced and sustainable growth.
 Maximization of shareholders‟ wealth.
 Accomplish the long cherished desire and dream of NRBs to have a bank of their
own.
 Excellence of manpower efficiency through attractive compensation package,
promoting staff Moral through training, development and career plan.
 To invest in the thrust sector for the overall economic development.

21
  Technology transfer with the help of the well educated professionals and experienced
sponsors of the Bank to have a green banking practice.
 Ensure best Corporate Social Responsibility (CSR) practice.
 Promise to make the world of NRBC Bank a little bigger, every day.
3.6 Board of Directors
CHAIRMAN
Mr. Parvez Tamal

VICE CHAIRMAN
Mr. Mohammad Shahid

Islam,MP
DIRECTOR
Mr. Abu Bakr Chowdhury

Islam,MP
DIRECTOR
Mr. Rafikul Islam Mia Arzoo

Islam,MP
DIRECTOR
Mr. Adnan Imam

Islam,MP
DIRECTOR
Mr. Mohammed Oliur Rahman

Islam,MP
DIRECTOR
Mr. Loquit Ullah

Islam,MP
DIRECTOR
Mohammed Nazim

Islam,MP
DIRECTOR
Dr. Nuran Nabi

Islam,MP
DIRECTOR
Mr. Mohammed Manzurul Islam Islam, MP

DIRECTOR (PROPOSED)
Mr. Abu Mohammad Saidur Rahman

DIRECTOR (PROPOSED)
Mr. AKM Mostafizur Rahman

MANAGING DIRECTOR & CEO

Khondoker Rashed Maqsood

3.7 Goal of NRB Commercial Bank

To become exceptional brand in the financial sector by offering service excellence and
creating value for everybody encompassing customers, shareholders, partners, society and
economy through transparency, technology, innovation & integrity.

22
3.8 Profile of NRB Commercial Bank Ltd
Particular Date
Application for Bank License May 31, 2011
Liter of Intent (LOI) April 17, 2012
Certificate of Incorporation February 20, 2013
Achievement of Fifty Thousand Accounts March 08, 2015
License from Bangladesh Bank for Head Office March 10, 2013
Certificate for Commencement of Business February 20, 2013
First Meeting of Board of Directors February 23, 2013
Primary Dealership license March 10 , 2013
Branch license April 17, 2013
Opening of First Branch April 18, 2013
Authorized Dealer permission May 13, 2013
Clearing House Membership June 16, 2013
SWIFT Membership August 03, 2013
1st RMA (Relationship Management Agreement) August 04 , 2013
Statutory Meeting of the Shareholders August 12, 2013
Achievement of Ten Thousand Accounts January 23, 2014
launching of Internet Banking April 02,2014
Subsidiary Company: NRBC Bank September 20, 2015

3.9 Overview of Bank

A bank is a financial intermediary and money creator that generate funds by lending money
to a borrower, thereby creating a corresponding deposit on the bank's balance sheet. It is an
establishment authorized by the government to accept deposits, pay interest, clear checks,
make loans, act as a mediator in financial transactions, and provide other financial services to
its customers. In simple words, banking can be defined as the business activity of accepting
and safeguarding money owned by other individuals and entities, and then lending out this
money in order to earn a profit. However, with the passage of time, the activities covered by
banking business have widened and now various other services are also offered by banks.
The banking services these days include issuance of debit and credit cards, providing safe
custody of valuable items, lockers, ATM services and online transfer of funds across the
country / world.

23
3.10 List of the NRB Commercial Bank ltd branches. The NRB Commercial
01. Principle Branch
02. Gulshan Branch
03. Ruhitpur Branch
04. Mawna Branch
05. Agrabad Branch
06. Chinishpur Branch
07. Hemayetpur Branch
08. Uttara Branch
09. Boardbazar Branch
10. Mograpara Branch
11. Dhanmondi Branch
12. Aganagar Branch
13. Gorai Branch
14. Panchaboti Branch
15. Zirabo Branch
16. Boteshwar Branch
17. Nabinagar Branch
18. O.R Nizam Road Branch
19. Barisal Branch
20. Rajshahi Branch
21. Banani Branch
22. Naogaon Branch
23. Ekuria Branch
24. Chatkhil Branch
25. Chandraganj Branch
26. Borodighirpar Branch
27. Zirani Bazar Branch
28. Narayanganj Branch
29. Mirpur Branch
30. Rangpur Branch
31. Khulna Branch
32. Raozan Branch
24
33. Harirampur Branch
34. Mainamuti Branch
35. Munshibazar Branch
36. Sylhet Uposahar Branch
37. Jublee Road Branch
38. Indur Hat Branch
39. Nayabazar Branch
40. Bhulta Branch
41. Pulhat Branch (Dinajpur)
42. Madhobdi Branch
43. Bhuigar Branch (Narayanganj)
44. Hatirpul Branch
45. Charabag Branch
46. Bogra Branch
47. GazipurChowrasta Branch
48. Hatgopalpur Branch
49. Feni Branch
50. Chandina Branch
51. Dhanmondi Mohila Branch
52 Mymensigh Branch
53 Matlab Branch
54 Imamganj Branch
55 Laksham Branch
56 Araihazar Branch
57 Bandura Branch
58 Tongi Branch
59 Boteshwar Branch
60 Bhairab Branch
61 Hathazari Branch
62 Golapganj Branch
63 Kushtia Branch
64 Agailjhara Branch
65 Rooppur Branch 67 Mirpur-12 Urbadhala Branch
67 Jessore Branch

3.11 Dealings of NRB Commercial Bank Ltd

3.11.1 General Banking Department of NRBCBL:
General Banking Department is considered as the direct service center. The clients and
customer build their intuition whether they are going for further dealings with the bank or not
on the basis of the service in the department, Moreover this department is the one that gives
the first impression about the bank to the clients. So, GB is one of necessary parts of
conducting a bank.
3.11.2 Foreign Trade Department of NRB Commercial Bank Ltd:
Foreign exchange is the conversion of one country's currency into that of another. This
department has 2 section including “Export” and “Import”. Both of sections mainly work for
L/C or Letter Of credit. In addition it works for L/C opening procedure, types of L/C, L/C
payments, required documents, documents checking, issuing IDBP and IDBC.

3.11.3 Credit and Loan Department of NRB Commercial Bank Ltd:

This department works with two category loan. One is personal loan and another is corporate
loan. Some necessary documents are mandatory to give here for loan proposal like
guarantor’s portfolio, trade license, bank solvency, CIB (Credit Information Bureau) report,
CRG (Credit Rate Grading) report, TIN & VAT certificate, PNW (Personal Net Worth)
statement, applicant’s profile.

25
26
4.1 Introduction:
The relationship between banker and customer begins with the opening of an account by the
customer. Opening of an account binds the banker and customer into contractual relationship
under the legal framework of the ‘Contract Act – 1872’. But selection of customer for
opening an account is very crucial for a bank. In fact, fraud and forgery of all kinds start by
opening account. So, the NRB Commercial bank ltd. takes highest caution in this regard.

4.2 General Banking Department:

During my internship I was place in local office of NRB Commercial bank ltd. General
banking of this branch consists of different sections, namely Account opening section, cheque
book issue, remittance section, clearing and bills section, cash section.
General section is considered as the direct customer service center. It is the starting point of
all the banking operation. It opens new accounts, remits funds, honor cheques, takes deposits,
issues bank draft and pay order etc. General banking is also known as retail banking. A
typical Bank has generally the following sections -

ACCOUNT

OPENING

General
CASH Banking CLEARING

REMITTANCE

27
 4.2.1 Account Opening Section
 Account Opening
The relationship between banker and customer begins with the opening of an account by the
customer. Opening of an account binds the banker and customer into contractual relationship
crucial for a Bank.
NRB Commercial bank ltd. opens the following accounts:

Saving accounts
Current accounts
Fixed Deposit Receipt (FDR)
Short Term Deposit (STD) accounts
Term Deposit Account
Opening General Account Procedure is given bellow:

Applicant fill up the relevant He/she is required to fill up the For an individual
application form in the specimen signature card in
prescribe manner front of

After depositing the cash one The authorized officer

cheque book is issued scrutinized the introduction and
examines the documents
submitted

Issuance of deposit slip and the

Account is deposit must be made in cash, no
cheque and draft is acceptable to
opened the bank
 Account Closing
Account closing is also done by account opening section. The customer may close
his/her/their account(s) at any time giving notice to the bank. Similarly, the bank on
genuine ground may close customer(s) account giving reasonable notice for the action or
without any notice if the conduct of the account is not satisfactory to the bank or any
reason(s)

28
Procedure of Account closing:

Account holder requires applying in a He/she/they must surrender the unused

specific form with full signature. leaves/cheque book provided by the bank

Verification of signature and

Close the
approval by operation head.

On closure of the account, the bank will pay the credit balance (if any) of the account and any
profit due to the customer(s). The customer(s) shall surrender the unused cheque books/
leaves along with the requisition slip and other materials (if any) supplied by the bank for
operation of the account.

 Various Types of Deposit Account:

NRBCBL offers following types of Deposit Accounts:
 Current Deposit Account
 Saving Deposit Account
 Fixed Deposit Account
 Double Benefit Deposit Scheme
 Mashik Sanchay Prakalpa
 Family maintenance Deposit
 Quarterly Benefit Deposit Scheme
 1.5 times Benefit Deposit Scheme
 Advance Benefit Deposit Scheme
 Special Savings Scheme
 School Banking
 Educational Planning Deposit Scheme
 Super Benefit Deposit Scheme
 Current Deposit Account
Current Deposit Account is the net flow of current transactions with no restriction. It is an
easy to- use, convenient current account. Current Deposit Accounts are suitable for those
customers who need unlimited transactions because of no restriction on withdrawal either
in amount or in frequency.

29
 Savings Bank Account
This account has been designed and developed for savers who want to save their income.
There are restrictions of withdrawal in both amount and frequency.
 Special Noticed Deposit Account
Any individual or corporate body can open Special Notice Deposit Account, which is an
interest bearing deposit account, for a short period of time. However, 7 days of notice is
required if the customer wishes to withdraw money from this account.
Interest rate on SND accounts will be varied based on the amount and not on the customer
or tenure.
 Fixed Deposit Account
Unlike CD, SND and SB account, Branch shall accept deposit of fixed amount of money
from the customers for a fixed period of time with interest under the term plan time to
time. FDR is neither Transferable nor Negotiable and as such payment against this
instrument with interest shall normally be made to the depositor on maturity. Payment
against FDR can also be made to nominee or assignee after observing essential
formalities.
 Double Benefit Deposit Scheme (DBDS)
Objectives
 Give maximum benefit.
 Help in meeting specific needs like education, marriage etc.
 Deposit becomes double in 7 years.
Mode
 Tenure of the deposit is 7 years.
Rates
Tenure Effective Interest Rate
7 years 10.42%
 Family Maintenance Deposit (FMD)
Objectives
 Help the retired persons for investing their retirement benefits.
 Create investment opportunities for Non-Resident Bangladeshi.
 Explore investment opportunities for school, college, university etc.
 Give investment opportunities for Trust; Foundation etc.

30
Mode
 Deposit a fixed amount of money for a minimum tenure of 03 (Three) year to a
maximum tenure of 05 (Five) years.
 Depositor will get a certain sum of money in each month proportion to his/her
deposit during the entire tenure.
Benefits
 Minimum amount of required deposit is TK.50,000.00 or its multiple
 Monthly Saving Scheme
Objectives
 Build up habit of savings.
 Attract small savers.
 Saving for rainy days.
Mode
 Monthly installment sizes are 250, 500, 1000, 1500, 2500, 5000 and in multiples
of 5000 up to BDT 25000.
 Quarterly Benefit Deposit Scheme
'Quarterly Benefit Deposit Scheme' will be maintained for a period of 3 (three) years and
the minimum amount of deposit is BDT 50,000.00 (fifty thousand) or its multiples
.Interest will be paid on quarterly basis as per example given below On maturity the
principal amount will be paid back.
 Times Benefit Deposit Scheme
Under the ‘1.5 Times Benefit Deposit Scheme’ a deposit of minimum BDT 50,000.00
(fifty thousand) or its multiples will be received for a period of 45 months (3 years & 9
months). On maturity after 45 months (3 years & 9 months), 1.5 times of the deposited
amount will be paid back to the account holder as per.
 Advance Benefit Deposit Scheme (ABDS)
Objectives
 Get Extra benefit from minimum Deposit.
Mode
 Maintained for a period of 2 (Two) years.
 Minimum deposit amount 1, 00,000 (One Lac) only.
 Special Savings Scheme (SSS)
Objectives
 Give maximum benefit.
 Help in meeting specific needs like education, marriage etc.

31
  Deposit becomes more than three (03) times in ten years.
Mode
 Tenure of the deposit is 10(Ten) years.
 NRB Commercial Bank Ltd Interest Rate:
Fixed Deposit Rate
Period Below BDT 1 Crore Below BDT 1 Crore & Above
1 month 6.00 % 6.00%
3 month 8.75% 9.00%
6 month 8.75% 9.00%
12 month 8.75% 9.00%

4.2.2 Clearing Section:

Customers pay and receives bill from their counter party as a result of transaction. NRBCBL
collects bill on behalf of their customer. Collection mechanisms in NRBCBL are clearing,
outward bill for collection (OBC), inward bills for collection (IBC).
Outward Bills for Collection (OBC): When a particular branch receives bills from its
local parties or banks and sends those to an outstation branch or bank for collection, the
bills are considered outward bills for that particular branch.
Inward Bills for Collection (IBC): When the bills are received by a branch either from a
outstation branch, bank or parties direct for collection and remittance of the proceeds, the
bills are considered inward bills for the particular branch.
Clearing Section:
Clearing is a system by which a bank can collect customers fund from one bank to another
through clearing house. Clearing section plays a vital role in general banking. This section
receives cheques, DD, PO etc from depositors attached with a deposit slip. Then instruments
are posted the Nikash Computer. After posting this instruments are segmented bank wise.
The Clearing House sits twice daily on all working days. The first clearing is held in the
morning and the second clearing in the afternoon. Time for both the clearings is
predetermined. Change in timing, if any, is advised from time to time by Bangladesh Bank
and NRBCBL. In the first clearing representative of each member banks delivers instruments
drawn on rest of the banks and receives instruments of other banks drawn on it. Cheques or
instruments returned unpaid are delivered to the respective representative along with
returning memo in the second clearing.

32
4.2.3 Remittance Section:
Remittance is significant part of the general banking. The bank receives and transfers various
types of bills through the remittance within the country. Obviously the bank charges
commission on the basis of bills amount. NRB Commercial remittances are safe, swift,
inexpensive and simple. Different types of remittances remitted by NRB Commercial Bank
are

Remitter Issuing Paying

Branch Branch Payee

Chart: Bank Remittances Flow

 Types of Remittance
NRB Commercial Bank Ltd. earns more from this section by TT, DD, MT, PO, Spot cash,
Western Union, Xpress Money, Transfast, EFT, BFTEN etc. Remittance can be of Two
types; such as:-
A. Inland Remittance
B. Foreign Remittance.
a) Inland Remittance: When money is remitted within a country through proper banking
channel, it is termed as inland remittance. NRB Commercial Bank, Boteshwar Branch deals a
lot of inland remittance at every working day.
Modes of Inland Remittance: From three months internship program I have known that
there are various types of inland remittances. They are:-
1. Demand Draft (DD)
2. Pay Order (PO)
3. Mail Transfer (MT)
4. Telegraphic Transfer (TT)
5. Any Branch Banking (ABB)
1. Demand Draft (DD):
DD is the most widely used instrument of remitting fund. It is order to pay money drawn
by one branch of a bank upon another branch of same bank for a particular amount of
money that is payable to order and demand. This instrument can be purchased by a
customer from a particular bank for himself and can be handed over to the purchaser for
delivery to the beneficiary. The payee or beneficiary will claim the amount of money in
the instrument by producing the same to the concerned paying branch. Demand draft may

33
 be paid in cash to the payee on proper identification or the amount may be credited to his
account (in case of A/C holder of the bank).

Voucher Issuing Branch gives Purchaser

submitted to branch DD to sends DD to

Paying Payee

branch pays presents DD

Flow Chart for DD

DD
Receiving Money

Issuing Branch Sends Paying Branch

Advice of
Issues Pays DD

Flow Chart for DD Payment

2. Pay or Payment Order (PO):

Payment Order (PO) is an instrument that contains an order for payment to the payee only in
case of local payment whether on behalf of the bank or its constituents. Customers can
purchase to deposit as security money or earnest money. Payment Order is in the form of
receipts and issued by joint signatures of two officials. Payment of this instrument is made
from the branch it has been issued. The payee’s banker who should certify that the amount
would be credited.
3. Mail Transfer (MT):
MT is another widely used instrument of remitting fund from one branch of a bank to another
branch of the same bank. It is not used to remit fund from one bank to another. MT is nearly
same as DD
 In case of MT, the sender of money is not provided with the MT paper but a receipt. The
branch sends the MT paper under its own responsibility by mail to the MT receiving
branch.

34
 The MT issuing branch has to send a secret message i.e. test to the MT receiving branch.
It is must for any amount of money. Here the amount of money, issuing date and other
particulates are mentioned.
 To maintain the secrecy of the message sent, the issuing branch codes the message by a
particular number consisting of different digits. After receiving the message, the paying
branch decodes it by using the predetermined techniques. This process is called test. In
Boteshwar Branch of NRBCBL test is done by Senior Principal Officer. If everything is
Okayed, the paying branch makes payment to the payee.
4. Telegraphic Transfer (TT): TT is another widely used mode for remittances of funds.
Telegraphic Transfer is quicker than a transfer of amount by DD or MT. The customer
deposits money with the branch to be sent. The customer obtains a cash memo containing TT
serial number.
 Charges: The commission for DD, TT, and MT up to TK 30,000 is Tk. 30 for per
1000 and Tk. 1 for every thousand above Tk. 30,000. But in case of Payment Order (PO),
the following service charges are charged:-
Amount Charge
Upto TK 1000 20
Upto TK 1,00,000 30
Above TK 1,00,000 100

In present as VAT TK 5 is charged for DD, TT, MT, and PO. There are some branches of
NRBCBL which provides DD, TT and MT services for their employees without any service
charges and some branches provide these services to their staff with service charge.
B) Foreign Remittance: The procedure to transfer money from one country to another
country through bank or other govt. authorized agencies is called foreign remittance. The
NRB Commercial Bank Boteshwar Branch, Sylhet provides following foreign remittance
facility to its customer directly.
Procedures for Western Union Spot cash, Transfast, Xpress money: When the clients
arrive to receive cash, performs the following duties:-
 Customers show pin number from the remitter abroad to the banker for payment. If 8
digits, it will be spot cash, If 16 digits, it will be Xpress money, if 10 digits, it will be
Western Union, If 13 digits, it will be Transfast,
 The banker logs in that site and confirms payment by matching information and
 Then the banker gives payment instrument and the customers collect money from
cash counter.

35
4.2.4 Cash Section:
Cash is the most liquid asset and it should be dealt very carefully. So this department is really
handed with intensive care. This department starts the day with cash in vault. All cash
receipts and payments are made through this department.
Cash section is a very sensitive organ of the branch and handle with extra care. I was not
authorized to deal in this section because of its sensitivity. But I was fortunate enough to
know the procedures of this section. Operation of this section begins at the start of the
banking hour. Cash officer beings his/her transaction with taking money from the vault,
known as the opening cash balance. Vault is kept in a very secured room. Keys to the room
are kept under control of cash officer and branch in charge. The amount of opening cash
balance is entered into a register. After whole day’s transaction, the surplus money remains in
the cash counter is put back in the vault and known as the closing balance. Money is received
and paid in this section.
 Cash Receipt
When clients deposit cash in the bank, the bank officer on receipt of the cash and the pay in
slip/credit voucher shall:
 Check and count the received cash.
 Make sure that the amount in word and number in the deposit slip are same.
 Check the account title and the number.
 Both the deposit slip is in order.
 Depositor’s signature is in the slip.
 Receive seal in the slip is a must.
 Write the domination of the currency at the back of the pay in slip or the credit
voucher and affix stamp in the slip/voucher.
 Enter particulars of in slip/credit voucher in the receiving cash officer book.
 At least, send the pay in slip/voucher to the deposit department or to the respective
department.
 Deposit slip must be signed by the respective officer.
 Carbon copy of the deposit slip must be handover to the client with proper seal
and signature.
 Cash Payment
Cheques, demand drafts, pay orders, pay slips and debit cash vouchers etc. are received
from various departments for payment of cash to customers/payees. Prior payment of
cash it is the officer’s duty to make sure that the cheque/or the instrument has been

36
 genuinely passed. The following common precaution is thoroughly practiced before
honoring a cheque:

 Check of it is an open or crossed check.

 The branch name in the cheque.
 The date in the cheque is very crucial. Cheques are normally valid six months and
predated cheques are asked to present after the date given.
 Tk in words and figure of the cheque is same.
 Balance in the account is available.
 The apparent tenor of the cheque. Whether any figure, date or anything has been
altered in the cheque presented. If any, then the respective officer must check
whether the client is making his signature for alteration or not.
 The specimen card signature and signature in the cheque should match.
 Signature of recipient is obtained on the reverse of cheque.
 In case, where a prior arrangement has been made with the bank, a client may
overdraw against a cheque.
4.3 Other Relevant Activities:
I have done others Bank related activities of document typing, electric bill entry, mail, and
call to customers for different reasons. I visited clients’ residence with my supervising office

37
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5.1 Name of the Bank:
NRB Commercial Bank Limited, Boteshwar Branch, Sylhet.
5.2 Internship Duties:
I completed my internship program from NRBC Bank Limited for the period of 03 months
started on 05 January, 2020 to 04th April, 2020.
5.3 Time to Attaint the Duties:
The office time started 10.00 am and brake 5.00pm.
5.4 Position:
I perform my duties as “General Banking” Section. Every banker must need to keep
knowledge about General Banking division. It is the introduction of banking service. Now I
will explain my experience in below:
5.5 General Banking:
Here all most half had done the operations of banking activities this branch, Like
1. Information given by the customer about the new account opening.
2. Nature of the Account: Like Saving account, current account, fixed deposit or other
etc.
3. Account Opening: Customer inform the account types, related documents like
 Three copy photography of the account holder.
 National ID Card.
 One introducer: A person has an account of this branch and his signature.
 One nominee: His national ID, signature, occupation and one copy photography.
4. Account opening from Updating: During my internship program, this work I have
done most of time. I have update the A/C opening from by filling up the missing
information which is required.
5. Receive the Requisition: After used the cheque book, customer drop one page that
was includes the cheque book. To collect customer for his/her amount of money.
6. Call the customer: To collect the cheque book or give any missing account related
information, or photography, signature, nominee information or ID etc.
7. Pay order Receive.
8. Write the saving deposit slip.
5.6 Remittance:
This Section I gather some knowledge which is helping me to the report. People collect the

39
remittance that send their relatives like father, brother, husband, others.
Her customer and bank or officer maintain some formalities, bank officer know from them
like-
 Who send remittance?
 Which country?
 How much the money?
 Name of the sender?
 Name of the receiver?
 Must see the national ID card?
 Or Account number
If all the answer is okay then officer say now you must form fill up Customer fill up a form
here write-
 Date
 Sender name
 Receiver name
 Pin number
 ID number
 Phone number
 Address of the receiver
 Signature of the receiver
Then representative officer give the input his browser to the head office. If head office
comment to clear remittance that time signature this form and say now you withdraw the
money. After ended of the day calculate the remittance that clears this branch.
5.7 Assisting Marketing Voucher:
Every day the lots of transaction takes place in bank. For each of the transaction there is
either a debit or credit voucher. If money goes out from bank than it’s a debit transaction and
if money is received by bank then it’s a credit transaction. At the end of the day it was my
duty to separate and sort all the credit and debit voucher under every different account types.
After sorting out the voucher, I had to assist the officers in marketing and checking each
specific account vouchers amount with each distinct account supplementary and I had to see
if the amounts on both the vouchers the supplementary for each transaction match. After that

40
I had to arrange all the documents according and put them in a serial on account-wise basis
specified in the daily cash book.
5.8 Assisting at the clearance section:
I also worked at clearing department for some days. My main duties was to receive cheques
of other branches, placing clearance seals on cheques and transfer those cheques to the
clearance department and then later under the supervision of an officer, checks if there is any
mistake or not and then signs the cheques, scans them and to put them it order.
5.9 Cheque Book Delivery:
I delivered customers NRBC cheque book. The due process is-
 Received the cheque book requisition form with signature of respective customer.
 Entering cheque books holders name, date first leaf number and last leaf number in
the cheque book registry according to account types.
 Customers signature in the cheque book registry.
 Posting the cheque leaf numbers through customers account in the bank system.

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6.1 Knowledge Gained During BBA Program:
As a student of business department; I learned many things from my BBA program; gained a
verity of knowledge through the class lectures; text book; assignment; presentation; viva;
exams etc. while conducting my internship in NRB Commercial Bank Ltd some of this
knowledge was very essential for practical professional life.
6.1.1 Principles of Management:
In this course I learned about different management principles (e.g. planning; organizing;
leading; controlling). Having a firm grasp of the principles helped me to analyze the issues
managers face maintaining the chain of command; evaluate manager’s responses and
determine alternative courses of action.
6.1.2 Banking and Insurance:
From the course “Banking and Insurance”; I learned about various types of account; such
as savings deposit account; fixed deposit account; current deposit account etc. when I joined
in internship and worked in Account Opening section; I applied my academic knowledge
acquired from BBA program. I also knew about the loan and advance from the course
“Banking and Insurance.”
6.1.3 Principle of Economics:
The theory of supply and demand is an organizing principle for explaining how prices
coordinate the amounts produced and consumed. The law of demand states that in general
price and quantity demanded in a given market is inversely related. That is the higher the
price of a product the less of it people would be prepared to buy of it (other things
unchanged). As the prices of a commodity falls; consumers move toward it from relatively
more expensive goods (the substitute effect).
6.1.4 Organizational Behavior:
This course helped me on developing an understanding of practical implications of various
theories of human behavior at work. Specific things I learned include leadership; motivation;
teamwork; different personality issues etc. This course helped me in identifying the various
personality traits through observation and dealing in a proper and appropriate manner with
them work as a team member;
6.1.5 Marketing:
In BBA program; I have completed two courses named “Principles of Marketing” &
“Marketing Management”. These two courses teach me how to behave with
customer/client that I performed in my internship. I provided necessary information to the

43
customer/client according to their query via phone.
6.1.6 Principles of Finance:
Principles of Finance are most important subject for BBA student. I learned from this subject
annuity, debt ratio, find out the ratios etc.
6.1.7 Business Communication:
Business Communication is a term that can be defined as the contact between the people
within the organization for the intention of carrying out the business activities. It is used to
promote a product, service or organization as well as pass on information within a business or
work as an official statement from a company. Business communication is nothing but the
communication between the people within the organization for carrying out the business
activities. From this course, I have learned the various types of applications, how to prepare
different types of reports, memos, letters, agenda, etc. Therefore, this course helped me to
communicate with different type of people in the organizational and helped in writing
application for internship.
6.1.8 Business Research:
This course helped me much in preparing this report. I learned many factors of preparing a
report from this course like selecting the appropriate courses for data collection, for the
purpose, collecting primary and secondary data, taking interviews, the structure of different
kinds of report etc. As we conducted a practical research work in this course, so I got huge
knowledge about writing a report. Therefore, this course has been too helpful for me to
writing a report.
6.1.9 Principles of Accounting:
I completed the course named Principles of Accounting, which is my major subject. In
accounting course, I broadly understood the accounting system and procedure of any
organization. When I joining in a company, these course help me a lot. From this course I
have understand the basic terms of accounting such as debit, credit, journal, ledger, trail
balance, double entry system, financial statements, valuation and allocation etc, I found
various types of statement which was basically I learned from my academic course.
6.1.10 Other Courses:
I also gained knowledge from the course Introduction to Business, English Language 1 & 2,
which is very helpful to learned English. Business Math 1 & 2 from the subject that we have
to study well. In every situation, we need math. This subject is necessary for all.

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7.1 Banking Products/Service:
NRB Commercial Bank Limited belongs to a service industry and it provides different types
of services to its clients across the nation. It basically follows the traditional marketing mix
system hence, it offers customers the services it already have rather than serving the service
according to the customer’s need. The bank provides deposit products, consumer loans, SME
financing, Islamic Banking, ATM cards, and online banking services as well. The details of
the following services are given below:
A. Deposit Products
 Chequing Accounts:
 Savings Deposit (SB): To encourage saving habit amongst the general public,
banks allow depositors to open savings accounts. As the name indicates, these
accounts are opened for the purpose of savings. Interest is awarded on the balance
of the account. For opening a savings account minimum Tk. 500 is taken as
deposit.
 Current Deposit (CD): It is an account where a lot of transactions can be made
by the account holder within the funds available in its credit. No interest is paid on
these deposits. Current account is mainly suitable for businessmen though nobody
is excluded from opening such an account for any purpose. For opening CD
account the an individual’s initial deposit that is to be of minimum Tk. 2000 in
NRB Commercial Bank Ltd and for business unit it have to have deposit of Tk.
5000 minimum.
 Special Notice Deposit (SND): It is an interest bearing deposit where advance
notice is required for withdrawal. SND Account is very much similar to CD
Account. Attractive interest rate. Personalized MICR Cheque Book is available.
Nominal service charge. Any branch banking facility.
B. NRB Commercial Bank Ltd Cards

 NRB Commercial Bank Card: NRB Commercial Bank presents the Master Card /
VISA Debit Card & VISA Credit Card which gives the clients unlimited access to
their saving/Current account with simple swipe.
C. Others:

 Internet Banking:
 Checking account balances and transaction history

46
  Outstanding cheques or payments
 Statement request
 Cheque book requisition
 Stopping payment on manually written cheques
 Standing instructions
 View and print account statements
 Fund transfer from a customer’s one account to another within the bank
 Paying utility bills like electricity, WASA, GAS, telephone, mobile, ISP etc.
 Interest rate inquiry of deposit and advance
 Foreign exchange rate inquiry
 Balance recharge of mobile phone
7.2 Price:
The amount of money paid by the customer to buy the product or service. Setting the price is
very essential in Marketing Mix Strategy because it determines all the investment that an
organization made in order to produce the product. The price of the product or service may
fluctuate over time depending on the situation and the market development of products.
Once’s (n.d.) study found that, “traditionally banks use to use methods like cost plus,
transaction volume base and challenging leaders. Thus banks have to estimate the prices of
their services offered. They should be very careful while determining the price and their
policies for it.” The name for price of services that bank offers are called interest,
commission, and expenses.
7.3 Place:
Place is also an important factor while determining the 7P’s of Marketing for an organization.
Keeping that in mind, NRB Commercial Bank gave a lot of preference to customer’s
convenience and ease of doing banking across the whole country. Therefore they have:
 72 Branches across the nation
 ATM Booth (Own Branded) 60
 Ease of online banking service
7.4 Promotion:
NRB Commercial Bank contains two types of communication in order to do their promotions
for the organization. The two types of communications are:
7.4.1 External Marketing Communications:
 Advertising: Only news paper advertisements, mini-boards inside of the ATM Booth.

47
  Sales Promotion: Not much effort given by the Bank in the area of sales promotions
in terms of loan and deposit products.
 Public Relations: Conducted through newspapers during any new event like ATM
booth inauguration or The Annual General Meeting 2019
 Direct Marketing: This is done mostly by any officer when needed, but no, specific
department is there for direct marketing activities.
7.4.2 Internal Marketing:
 Personal Selling: It is practiced very much in the bank, they hire agents for specific
services like they have loan agents who go across the different part of the city and
contact with different people who need loans, they have other agents like other
services agents who would go to different potential clients and inform them about the
services that NRB Commercial Bank is providing.
 Customer Service Center: NRB Commercial Bank does not have any official
customer service center but in every branch, in the general banking department, the
employee provides the service the client is seeking for.
7.5 People:
Employees are the biggest asset of the company and only employees can fulfill the objective
or the organization and make it profitable. NRB Commercial Bank has a total of 4929
employees across the nations. To elevate its current position in banking sector, the
organization provides extensive training program for the employees so that it the performance
level and the efficiency level would increase. At present, there are 7 members who belong in
the Board of Directors group including the Chairman and two Vice-Chairman of the
organization. Next, there are nine members who belong from the group of directors, two
members are independent director and one member is 15 managing director. The Board of
Directors had delegated the authority of the bank to the management team.
7.6 Physical Evidence:
The physical evidence is also an important aspect of an organization. It determines how the
customers view the bank as and why should the customer maintain the further transaction
relationship with the bank. According to one of the employees of NRB Commercial Bank
(Ekramul, 2018), the physical evidence are the logo of bank, the building of the branches, the
head office, cheque books etc and the way the employees maintains a strong relationship with
the customers.

48
7.7 Process:
Process in banking sector is the way the service is delivered to the customers. In case of NRB
Commercial Bank, when opening an account the customer should follow the following
procedure:

Applicant fills up the He/She is required to For individual

application form fill up the specimen introduction is needed
specific depositing signature card. by an account holder.
service offered by the
bank.

After depositing the Issuance of deposit Slip The authorized officers

cash one cheque book & and the deposit must be analyze the introduction
pay‐ in‐slip book is made in cash. No and examine the
issued. cheque or draft is documents submitted.
Acceptable to the Bank.

Account is opened.

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50
8.1 Findings:
 Board Members do not have necessary trainings on the updated circular. The Policy
on training of Directors includes providing training and updated information on all the
latest policy guidelines, circulars and Acts issued by the regulatory/legislative
authorities.
 One third of the members did not attend the meetings regularly. From the report we
can see that only one board member has attained all the meetings.
 The CEO, CFO, Head of Internal Audit does not have any shares in the company.
 No implementation of Whistle Blowing policy. The whistle blowing policy of the
Bank aims to promote transparency and serves as a channel of corporate fraud risk
management. The policy enables an employee, who has a legitimate concern on an
existing or potential wrong-doing, to raise the issues and bring the same to the notice
of the competent authority.
 No remuneration review Committee.
 NRBCBL does not have any succession planning process.
 Employee productivity analysis is not done and there is no measurement scale to
evaluate it
 Annual reports and other information of interest to shareholders are uploaded to
Company’s corporate website www. nrbcbl bd.com. But for last year no annual was
published in the website.
 General Public does not hold more than 50% of shares. Al most 40% shares are hold
by the directors.
 Lack of efficient executives or officers especially in the general and credit division
hampers the customer service process.
 Lack of dedication of some employees is the main obstacle of the growth of this
particular branch.
 There are various products and schemes of loans and advances but customer are not
known to all of them.
 There were lacks of employees to meet the needs of the customers. There are not
much availability of ATM Booth

51
8.2 Recommendations:
 The Policy on training of Directors includes providing training and updated
information on all the latest policy guidelines, circulars and Acts issued by the
regulatory/legislative authorities. So proper training has to be given so that the
NRBCBL can perform in a better way.
 Central Complaint Cell has been established and a vigilance team has also been
formed to protect fraud and error. Risk Management Wing (RMW) also acts as the
whistleblower of the Bank.
 Board members must attend the meetings regularly. Though Bangladesh Bank
Guidelines do not permit to form a separate committee of Board on remuneration. As
such, NRBCBL does not have such committee. However, the Board of Directors
should time to time review and evaluate the remuneration paid to all level of
employees, director and others and decides on the issue. In addition, Board Members
should directly involve in recruitment, promotion and remuneration process of top
executives (Up to two-level below the rank of the Managing Director & CEO) as per
the Bangladesh Bank Circular
 Efficient succession planning is an integral part of efficient employee management
and NRBCBL should possesses a sound HR Policy covering succession planning to
carefully avoid the problems of leadership vacuum under any circumstances
 Employee productivity should be measured in terms of total deposit, investment,
income profit.
 Percentage of the shares of the directors should be reduced.
 It should give more concern in their management quality to improve it satisfactory
position.
 They should improve their promotional activities like should give more TV
 Advertisement, conduct more direct marketing. The Bank should try to follow modern
marketing system.
 The bank should apply the 7P’s of Marketing Mix Strategy in the organization.
 The Bank should emphasize on training its employee on a frequent basis.
 The Bank should open more and more ATM booth

8.3 Conclusion:

52
As an organization the NRB Commercial Bank Limited is much more structured compared to
any other listed bank operation in Bangladesh. NRB Commercial Bank Limited is a customer
oriented financial institution. It remains dedicated to meet up with the ever growing
expectations of the customer.
In NRBCBL, Board of directors formulates bank’s policies, management functions on
approved policies In addition, board of directors take care the interest of shareholders & all
other stakeholders, management remains compliant with the policies, regulations, laws given
by board of directors, Bangladesh bank, other regulators However, NRBCBL gives
importance on their customers, employees and shareholders. They want to achieve strong
corporate growth through financial inclusion. They try to provide solutions at a minimum
cost based on a high level of satisfaction of all segments of our customers, thus also
contributing to the prosperity of our employees and shareholders.
NRBCBL is trying to develop innovative and technologically advanced products and services
that satisfy their customer needs.
At the end of the report, I have identified several findings & recommendations of this
banking system. In spite of some weakness & lacking, NRBCBL remains strong position in
banking sector. If NRBCBL follows effective corporate, uses its strengths, overcomes its
weakness develops some promotion works & changes its services little bit user friendly, then
it is sure that NRBCBL will get competitive advantages over its major competitors.

References

53
Reports
 Koch, Timothy w., and S. Scott. MacDonald. Bank management. South-Western,
Cengage Learning 2010
 Sharma, D. (2010). Principles of Banking. New Delhi: Rajat Publications.
 Kovacs, Hannah, and Jayne Gerner. Banking. Blake Education,2009
 Gulati, Neelam C, Banking and Insurance: Priciples & Paractices. Excel, 2011
 Agarwal, O.P. Banking and Insurance. Himalayan Books, 2011
 Annual & Other Report of NRBCBL –2013, 2014, 2015,2016,2017, 2018
 Published by NRBCBL.
Website
 www.assignmentpoint.com/.../banking/general-banking-activities-of-NRB
Commercial -bank-bang.
 Different types of products of NRB Commercial Bank Limited i.e. Leaflets,
Brochures etc.
 http://www. nrbcblbd.com
 https://en.wikipedia.org/wiki/World_Bank
 some other web sites

Appendix
Appendix
List of Abbreviation

54
NRBCL None residential Bangladesh Commercial Bank
Ltd
CCH Cash Credit Hypothecation
CIB Credit Information Bureau
DD Demand Draft
ECC Export Cash Credit
ERC Export Registration Certificate
FDBP Foreign Documentary Bills Purchased
FDR Fixed Deposit Receipt
L/C Letter of Credit
LDBP Local Documentary Bills Purchased
LIM Loan Against Imported Merchandise
PO Payment Order
STD Short Term Deposit
TR Trust Receipt
TIN Tax Identification Number
SS Substandard
DF Doubtful
BL Bad or Loss
SOD Secured Overdraft
BRPD Banking Regulation & Policy Department

55